Customer Reviews of INFINITI of Clarendon Hills
Review type:
Fabulous Experience!
Bad Certified pre owen vehicle
by larita lush on 12/03/20251-Star Review: Clarendon Hills Infiniti - CPO Inspection Failure & Negligence I purchased a vehicle from Clarendon Hills Infiniti in 2022, sold to me as a **Certified Pre-Owned (CPO)** car. The dealership failed to perform a correct CPO… inspection, forcing immediate, major repairs: * **Initial Failures (13 days post-purchase):** The vehicle immediately required an oil change, a **$600 brake replacement**, and new **struts and bearings** on both the right and left sides within the first few months. This proved the car was sold unprepared and the CPO inspection was inadequate. * **Service Negligence and Warranty Evasion:** I had the dealership perform my oil changes for three years. On **January 17, 2025**—the exact day the CPO warranty expired—I paid **$2,300** for a **167-point CPO inspection**. They gave the car a clean bill of health with no mention of any issues. * **Delayed Disclosure:** Just this October, my check engine light came on. **Clarendon Hills Infiniti** then informed me I had a significant **oil leak**. This means they performed a paid, major inspection right before the warranty expired and failed to communicate or address a potential leak, only to tell me about it months later when the expense falls entirely on me. Clarendon Hills Infiniti sold me a faulty CPO car and then withheld critical information until the warranty expired. **Do not rely on their CPO inspections or service. Also before I got the car oil changes was over the 5,0000 miles over six time so the maintenance on the car was bad before I receive it and that is not what a Certified pre owen vehicle is about you guy at Clarendon hill has put me and my family in a unsafe vehicleFabulous Experience!
by Nicole R on 10/10/2025I reached out about a vehicle for my son. Bailey was quick to respond and was able to answer my questions. She connected me with Alex, who was an incredible salesman. Alex went out of his way to accommodate our schedule. He was professional… and kind through the entire process. I was impressed with the whole experience. Every staff member we engaged with was professional and courteous. There was no stress and no pressure. My son is happy with his purchase. If was personally in the market for a new or new to me vehicle, I would not hesitate to do business with them again.Hi Nicole, Thank you for sharing such a wonderful review! We’re thrilled to hear that your experience with us was truly “fabulous.” Bailey’s quick communication and Alex’s professionalism and flexibility reflect the level of care we work hard to provide every family who walks through our doors. It means a great deal to know that every team member you interacted with made you feel welcomed, supported, and never pressured. That’s the experience we want for every customer — especially when purchasing a vehicle for someone as important as your son. We’re grateful for your trust, thankful for your recommendation, and honored to have earned your business. Please know we’re here for both you and your son anytime you need anything in the future. — Peter Korallus – Infiniti of Clarendon Hills
Do not reccomend
by Disappointed Customer on 09/24/2025Purchased pre-owned vehicle from this dealer because I had a good experience in the past with my Infiniti. After purchasing this vehicle a Lexus RX 350, it overheated after 2 days and I had to add coolant. The front brakes were shot and the… dealer did replace them. The horn doesn’t work and my 12v plugs do not work. The transmission shakes at 35 mph. The headliner keeps falling down. The dealer said they fixed the horn and 12v plugs but didn’t. They told me to go to Lexus to get the trans figured out. They tried charging me $250 for a diagnostic fee. On a just purchased vehicle. I do not recommend this dealer anymore and I am letting all of the people I pointed there to not go there or support them. Extremely disappointed.Hi, Thank you for taking the time to share this feedback. I’m truly sorry to hear about the issues you’ve experienced with your recent pre-owned purchase. This is not the type of experience we want for any customer — especially someone who has trusted us before and chose to return because of a positive history with our dealership. I want to personally apologize for the frustration and inconvenience you’ve gone through. The concerns you mentioned — overheating, electrical issues, and the overall condition of the vehicle — are all matters we take very seriously. Your trust matters, and I do not want you to feel unheard or unsupported. I would like the opportunity to look into this situation directly to ensure we address what was done, what was missed, and what we can do to assist you moving forward. Please reach out to me personally at the dealership so I can step in, review everything with my team, and work toward a resolution that reflects the level of service we stand behind. Your satisfaction is important, and I appreciate you bringing this to our attention so we can make it right. — Peter Korallus – Infiniti of Clarendon Hills
Awesome service
by Producer Mike on 05/15/2025As a person who does over 10,000 miles a month with his vehicle, I really push these vehicles to their limit limits traveling cross country. The Infiniti QX 80 is definitely my favorite truck than the last 30 years of work. I’m on my fourth… one and I do close to 400,000 miles in three years on these vehicles. That’s why I’m so appreciative of Tone and mike in service as they stay on top of my vehicle and catch stuff that may slow down my business. Nobody likes downtime and I think it’s very important that people understand that when you follow this scheduled maintenance These trucks can go to the distance. With Tony and Service I’m never worried about much of anything with my truck. Definitely my favorite dealership.Hi Mike, Thank you for such an incredible review! Logging over 10,000 miles a month and nearly 400,000 miles every three years is extraordinary — and it means a great deal to us that you trust the Infiniti QX80 and our dealership to keep your business moving. Tone and Mike in service will be thrilled to hear your feedback. Their attention to detail, consistency, and commitment to keeping you on the road is exactly what we strive for with every guest, and your recognition highlights just how important their work is. You’re absolutely right — when these vehicles are maintained properly, they can go the distance. And it’s an honor to know you rely on our team to help you get every mile out of them. Thank you for your loyalty, your trust, and for choosing Infiniti of Clarendon Hills as your go-to dealership. We’re proud to support you and your business, and we’re always here whenever you need us. — Peter Korallus – Infiniti of Clarendon Hills
Great experience
by MGB on 10/23/2024Thank you Infiniti of Clarendon Hills, Eddy, Joe, and Jacob for a great experience buying a new car. Knowledgeable and efficient. Thank youThank you for your kind review, MGB! We’re delighted to hear that Eddy, Joe, and Jacob provided you with a knowledgeable and efficient experience during your car purchase. At Infiniti of Clarendon Hills, we aim to make every visit seamless and enjoyable. Congratulations on your new car, and thank you for recommending us! Best, Customer Experience Manager
Great Experience
by Lori C on 09/09/2024Infiniti of Clarendon Hills can’t be outdone!! Professional, great experience from the moment you walk in the door. Team is willing to work with you and gets the deal done. Special thanks to Alex Garcia!! If your looking for new, used or a… trade in Infiniti of CH is great!!Thank you, Lori! We're thrilled to hear you had a great experience with us. Alex Garcia and the rest of the team appreciate your kind words. We're here to help with any new, used, or trade-in needs you might have. Looking forward to serving you again
Great services and nice price
by Raphael on 07/11/2024I bought a 2021 BMW X3 here. The sales manager Jeremy and sales consultant Bill is really helpful during the whole process. They also provide a certification of the vehicle to extend the warranty for 6 months/6000 miles.Thank you for the great review, Raphael! We’re delighted to hear that Jeremy and Bill provided you with helpful and friendly service. We’re glad you’re happy with your BMW X3 and the extended warranty. Thanks for recommending us, and we look forward to assisting you again!
QX50 Essential 2021
by Nader T on 06/21/2024The dealership team were very good and easy to deal with them especially the salesman Mr. John Mekhiel, he was very knowable and honest.Thank you for the positive review, Nader! We’re glad to hear that John Mekhiel and our team made your experience smooth and trustworthy. Your feedback means a lot to us, and we appreciate your recommendation. If you need anything else, feel free to reach out!
Good listening
by JAW on 03/03/2024Very friendlyThank you for sharing your experience, Frederick! We're delighted to hear that you had a great service and found our staff to be friendly at INFINITI of Clarendon Hills. Providing excellent customer service is our top priority, and we appreciate your positive feedback. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
Great car buying experience
by JW on 03/02/2024Lisa and Andreas make a great team. Great and thorough customer service.Thank you for your feedback, JW! We're delighted to hear that Lisa and Andreas provided you with attentive, informative, and helpful service throughout your car buying experience. We strive to ensure transparency and a smooth process for all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again!
Best Honda cr-v
by Sarah Scasny on 03/01/2024This dealership is efficient, family friendly, and trustworthy. It’s hard to find trustworthiness these days, but Infiniti gave me the best car for my family. Looking forward to future vehicles for our family through this dealership!Hi Sarah Scasny, thank you for taking the time to leave a review for us at INFINITI Of Clarendon Hills. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great service, but long wait
by Starship Anasazi on 02/29/2024Overall I had a very positive experience with everyone at Infiniti of CH. It was was more or less a situation beyond their control. We arrived at closing, and they were kind enough to wait for us. They easily dealt with a series of issues… with my trade in and lack of some needed paperwork (I came in from out of state and was unaware of the required stuff). The only thing that prevents me from giving five stars is that there was a customer before me who simply stalled the financing process. We were at the dealership for nearly three hours, largely because the finance department couldn't process our paperwork due to the couple ahead of us who couldn't make up their mind. I know it wasn't the dealership's fault, but it would have been nice if they had simply told the other couple that they needed to get us processed (which would have taken 15-20 minutes) while the couple discussed things and made their decision. I have been in similar situations in a variety of business settings where similar situations are handled in that way. I probably wouldn't have really cared if I was alone, but I had a two hour drive back home with my wife and little girl who were both very tired and hungry from a long drive down for what should have take about an hour to an hour and a half. To his credit, Jake made my daughter laugh and did his best to move us through once we actually made it into his office. None of the issue was his doing, it was dealership protocol- I would kindly suggest they revisit what procedure is under these circumstances. My rating is not on the individuals I dealt with, rather the dealership and its policies. I would consider the trek down to get another vehicle if we found one that fit our budget and needs as the Highlander did. I don't regret my decision to work with them at all.Thank you for sharing your experience, Starship Anasazi. We appreciate your positive feedback and are glad to hear that you had a great service experience at INFINITI of Clarendon Hills. However, we apologize for the long wait you experienced, as we understand the inconvenience it caused. Your feedback regarding the handling of such situations is valuable, and we will certainly review our procedures to ensure smoother processes in the future. We're delighted that Jake could bring some joy to your daughter during the wait. If you have any further concerns or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Great car buying experience!
by Carmela on 02/29/2024Dre did an amazing job helping us buy our new car! He was incredibly helpful, quick to answer our questions, and always available through the entire process. He made what is, typically, a stressful process, an easy and quick one! I would… highly recommend working with Dre to get your new car!Thank you, Carmela, for sharing your positive experience! It's great to hear that Dre provided you with excellent assistance during your car buying process. It sounds like he made the experience stress-free and efficient for you, which is fantastic. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation, and we're thrilled that you had a great car buying experience with us!
Great Sales Experience
by Laura on 02/28/2024I'm working with Lisa Krop to trade in two vehicles and purchase one. She is knowledgeable, patient and very diligent. I greatly appreciate her taking the time to explain all my options thoroughly. I will definitely share with my friends… and family!Thank you for sharing your experience, Laura! We're thrilled to hear that Lisa Krop provided you with a great sales experience. It's fantastic to know that she was knowledgeable, patient, and diligent throughout the process. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your recommendation and look forward to assisting you further with your trade-in and purchase.
Re-Lease
by Ksmeltz on 02/24/2024Lisa was very helpful and knowledgeable; not pushy at all. Jake and Joe were also great to work with.Thank you for sharing your experience! We're delighted to hear that Lisa, Jake, and Joe provided you with excellent service during your re-lease process. Our team aims to be helpful and knowledgeable without being pushy, and we're glad they met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation!
Best car buying experience ever!
by Ron bells on 11/11/2023Excellent customer service and knowledgeable sales team! The best around.🌟 Hi Ron, Thank you for your fantastic 5-star review! We're thrilled to hear that you had the best car buying experience ever with us at INFINITI of Clarendon Hills. Our team's commitment to excellent customer service and knowledge is something we take great pride in, and it's wonderful to know that we lived up to your expectations. Your recommendation means a lot to us, and we're grateful for your support. We look forward to continuing to provide you with top-notch service in the future. Warm regards, INFINITI-CH Team
Stand Out Staff!
by Marisa on 10/18/2023Lisa is so professional and a dream to be around! Her knowledge and personality are exactly what's needed to make the car buying experience so enjoyable! A truly great dealership. #Peter #Joe #Joe #AndreasThank you, Marisa, for your 5-star review! We're thrilled to hear that you had an amazing experience with our team, especially Lisa. Your kind words mean a lot to us, and we're committed to providing top-notch service. We appreciate your recommendation and hope to assist you with your future car needs. #Peter #Joe #Joe #Andreas also send their thanks!
Friendly and Informative
by William on 08/28/2023I walked in and was greeted right away by Eddy Lindt. He was friendly, found out exactly what I was looking for and quickly allowed me to test drive both cars I was interested in. He was extremely knowledgeable about what each car had to… offer. The sales experience moved quickly and all involved made my experience a positive one from beginning to end. I never felt any pressure and left with the car I wanted.It's wonderful to hear about your positive experience at Infiniti of Clarendon Hills with Eddy. Having a knowledgeable and helpful salesperson like him can certainly make the car buying process smooth and enjoyable. If you ever decide to purchase another vehicle or need any further assistance, don't hesitate to return. Safe and happy driving in your new car!
Best Service Ever
by Edie on 08/16/2023Lisa walked us thru every step speedily great serviceHello Edie, Thank you for your 5-star review! We're delighted to hear about your fantastic experience with Lisa. It's wonderful to know that she provided you with attentive and speedy service, guiding you through every step. We greatly appreciate your recommendation and your kind words. Should you have any further questions or need assistance, feel free to reach out. We're here to help and provide the best service possible. Thanks again for choosing us! Best regards,
Great overall experience
by Jac on 08/02/2023I had the pleasure of working with Jeremy Rendon to purchase my car. He was personable, answered my never ending stream of questions, and helped me find exactly what I was looking for. I’d recommend him to anyone looking for someone to help… on their car buying journey.Hello Jac, Thank you for taking the time to share your positive experience! We're thrilled to hear that Jeremy Rendon provided excellent assistance during your car buying journey. If you ever need further assistance or have more questions, feel free to reach out. We're here to help with anything you might need. Best regards,
2023 QX50 Sport - for the Win!!
by Josh and Mary R on 07/30/2023We had a great experience today at Inifinti of Clarendon Hills. Our sales rep., Eddy Lindt, was very personable, knowledgeable and helpful throughout the entire process. We initially went to test drive the QX55 but fell in love the unique… features that the QX50 Sport had to offer. Additionally, Andreas Korallus (Sales Manager), was very involved and helped us make the important decision to ultimately purchase the vehicle. We are looking forward to the promised excellent service in the future. Would definitely recommend this dealership and sales rep., Eddy L.Dear Josh and Mary R, Thank you for sharing your wonderful experience with us at Infiniti of Clarendon Hills! We're thrilled to hear that you chose the 2023 QX50 Sport and that Eddy Lindt, "The Car Guy," provided excellent customer service throughout the process. We take pride in providing a seamless and enjoyable car-buying experience for our valued customers. Additionally, we're glad to know that Andreas Korallus, our Sales Manager, ensured that all the resources were available to finalize your offer. Your satisfaction is our utmost priority, and we're delighted that you couldn't be happier with the entire journey. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We truly appreciate your recommendation and look forward to serving you again in the future. Best regards, Infiniti/Clarendon Hills
INFINITI QX60
INFINITI QX50
INFINITI Q50
Honda Accord
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Arabic
- Spanish
Hi Nicole, Thank you for sharing such a wonderful review! We’re thrilled to hear that your experience with us was truly “fabulous.” Bailey’s quick communication and Alex’s professionalism and flexibility reflect the level of care we work hard to provide every family who walks through our doors. It means a great deal to know that every team member you interacted with made you feel welcomed, supported, and never pressured. That’s the experience we want for every customer — especially when purchasing a vehicle for someone as important as your son. We’re grateful for your trust, thankful for your recommendation, and honored to have earned your business. Please know we’re here for both you and your son anytime you need anything in the future. — Peter Korallus – Infiniti of Clarendon Hills
by Peter Korallus on 12/01/2025