I went to South Chicago Dodge to finance a particular vehicle but the salesman (Mr.Jones) got me approved for 2018 Dodge Journey ( brand new) & (one of the finance companies had approved me and agreed to give me $5000 down payment) at a 27% interest rate, $2000 down payment out of pocket and $640 a month as my car note payment, so I declined, wasn’t offered anything else or what I came in for which was extremely cheaper than the car they tried to get me to get so I left without anything, so the salesman ran my name over 21 times with other banks and finance companies to burn my name so I wouldn’t be able to get a car from anyone
I brought my Jeep in for service. They told me I needed a new clock spring, and a possible tipm unit. $405 diagnostic if no work was performed. They gave me a quote of $3400 to fix an oil leak that they say is coming from my timing cover. I thought that was tremendously overpriced, so I told them just fix the clockspring and the tipm unit. They told me the price would be around $1700 for both. I said ok. Even tho I had the clockspring replaced 2 years ago by them, I still agreed. A full month has passed and they haven’t serviced my vehicle yet!! I call every 2 or three days and they either never answer the phone, or put me on hold for an hour. So I decided to start stopping by. They tell me a different lie every time. This is the worst service I have ever encountered. Extremely high prices, and terrible amount customer service. And I still haven’t had my vehicle fixed yet. BEWARE
The salesman I dealt with seems [non-permissible content removed]
I went in looking for a 2009 Dodge Charger which was advertise on their website, but without the actual picture and when I seen it the vehicle was trashed and dented, but that wasn't my issue. So the salesman Mike told me he could get me in a Nissan Altima 2015 fully loaded for a payment of $350 and a APR of 9%, now these are his exact words, so I went out looking at the car and I fell in love with it. Mike told me he was going to offer me a great deal since it was still a black Friday sales event, but he didn't and then came back with an offer saying he worked his magic, but the payment was going to be $450/month. The insane part is my credit score is fair and I don't have any prior bankruptcies, repos, auto loans, or nothing. He assured me he could get me approved with that payment of $350 and he didn't. He went back on his word and your word means everything in my book. Now I even would have accepted a car note of $390/month and the salesman claimed he tried, but I don't believe he did. Now I'm willing to walk off the car lot with the car the same day and the crazy part is all of the salesman including the manager let me walk out the door without even trying harder to get that payment reduce. This company are [non-permissible content removed]!!! The sign and drive that you see pop on the screen on the homepage is not the real deal. On top of that, the salesman Mike ran my credit with 3 different lenders and only told me he was running it with the lender regional, now how did the other companies get involved. Then the sales manager comes over and say regional is bad I think capital one is better, okay so why would he run it with a bad lender. I will be up there as soon as possible to get those other inquiries off my credit report. They are not legit, please don't waste your time going into this place. This was my first experience buying a car and it was the worst ever I was there for 5 hours and didn't get anything accomplished, and no one called me to say I'll get the payment down come back in. Customers don't waste your time you will regret it, because trust me I do.
Horrible Customer Service by the General Manager
In an attempt to make a purchase at South Chicago Dodge Chrysler Jeep, I was met with an unpleasant manager by the name of Tom Szuc and ultimately had to leave the dealership without the car that I had intended to purchase. As a paying and interested customer, I cannot quite comprehend why I was unable to complete a purchase that I fully intended to make when I arrived. Because this sale required no sales effort other than a bit of maintenance information/solutions and a compromise on price I am concerned that Tom blocked the sale of the car. When viewing the car, I noticed that the mileage of the car had increased nearly 1,000 miles. My understanding is that the dealership has had possession of the car for six months and employees are allowed to demo the vehicles. Given the outright reluctance to service me as a customer, I find it probable Tom had no interest in actually selling this vehicle. At the very least Tom failed to meet a very minimal standard of customer service. Upon arrival, I was kindly directed to Tom as I had requested to speak with a manager. While I intended to inquire with him about the condition and price of the car, he immediately passed me on to another staff member without discussing the car I was interested in viewing. Following my viewing and test driving the car, I had several questions regarding the vehicles maintenance the car was displaying an overdue service notification upon turning on the ignition the front, right tire gauge was broken it appeared that some tires needed to be replaced the tire and steering wheel vibrated when turning the vehicle at low/no speed indicating a problem with the center differential In my attempt to discuss the maintenance needs of the car along with the price, I was met with immediate reluctance. Every person that I spoke with indicated that they were unable to discuss numbers and that only Tom had the ability to discuss the price. Having already been turned away by Tom once, I asked to speak to him once more. Afterwards, I was informed that Tom would not come to speak with me. Perplexed about why the manager would refuse to speak to a customer, I again attempted a circular discussion, without management intervention, about the vehicles needs and price which again ended with me being advised that Tom was the only person who could help me but refused (by way of his absence). This repeated refusal to simply entertain a conversation left me unable to complete the purchase that I had intended to make when I came through the door. While there were other sales team members assisting me with the purchase they all seemed to lack the ability to appropriately address my concerns. I believe that Toms complete disregard to address my concerns as a potential customer has left both myself and the dealership at a loss.
After my old car broke down I came to South Chicago Dodge in need. Mike said he only gives to guarantees... Not to waste my time and to do his best. He got me in a nice car at a payment i can afford
Horrible Customer Service however love my vehicle
My salesman Brandon was everything a salesman should be until I signed the papers for my vehicle. He has made a couple promises that he hasn't been able to keep. Hasn't returned any of my phone calls or messages that I've left everyday for 2 weeks straight. Going on 3 months and still nothing that I was promised has been given. The lack of communication is horrible, not to mention just being lied to in general to my face numerous times. As a man of his word I would expect at least a phone call to simply inform me hey I'm still working on it or hey I forgot I apologize but nothing. My first experience buying a car has turned out to be a bad one. Thanks to Brandon and the lies that come out of South Chicago Dodge. But as I mentioned before I love my car anything is better than driving your mothers mini van but the customer service from Brandon has me regretting ever stepping foot in this place.
A great used car buying experience . . .
Everything about this experience was positive. I was in the market for a used Buick Verano with Leather Group, low miles, one-owner, well-maintained, etc. I was pre-qualified for loan. I saw what I was seeking online for a very fair price, so I visited this dealership. Totally worth the trip from the Western Suburbs! Online info was accurate, everyone was customer-friendly despite being very busy, we negotiated a very fair price, car was very new/dealer agreed to do some detailing & kept their word. Many thanks to my salesman Raul & the rest of the staff. I would definitely go back & certainly recommend them.
2nd Car from Alex
Alex sold me a caddy that was clean as hell.. I got in a accident a few weeks after buying it... I turned around and bought another one... a dodge this time... He is the person to go see!!!!!!!!!!!!!!!!!!!!!!!!!a
An Awesome Experience
Mark Topps made buying a new car a great experience for me. He very patiently answered all of my questions, and reall helped to find the best value for my money.
Everyone should definitely go through Alex at Southside Chicago Dodge he was professional and personable throughout the entire experience. Overall I will definitely recommend them
5 Star Service
I had the best car buying experience at South Chicago Dodge. Mark Topps is an excellent sales person. I received the best care and would absolutely recommend SCD to anyone looking to buy a car. It was a painless process from start to finish. I love my Jeep Renegade!
Great Customer Service
I hade been car shopping on this particular day and when I came here I meet Mr. Alex and felt welcomed. I would recommend this location to all my friends and family.....GOOD JOB!!!
I just want to let you know that I had a Great car experience with south chicago Dodge. in and out with in 2 1/2 hours no wasting time straight to the point Ramon Torres was Good.
Went in to South Chicago Dodge because I needed to get a car for my daughter who is expecting . Met Ray and he made the whole experience enjoyable. He went out of his way to make sure my daughter drove away in a car we can feel safe with her and the baby . When you need a person who will do the right thing . See Ray ..
Best Service Ever
Spent the whole morning looking at vehicles throughout the chicago land are. Finally walked through the doors of SouhtChicago Dealer. Alex was very frinedly and met our needs with no hesitation. He had the perfect answer for all our questions. We walked away with a beatiful 2014 Honda at an amazing price!!! Will definitly be returning soon!