Wickstrom Ford Lincoln

Today 9:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Wickstrom Ford Lincoln

4.8
Overall Rating
(63)
Recommend: Yes (60) No (3)
Write a review: Sales | Service
sales Rating

Great experience

by MichaelB on 03/30/2021

I went to Wickstrom's for the first time recently and ended up buying a vehicle. Working with Michael Kajdanowski was a pleasure. He is very knowledgeable and explained the features of the vehicle thoroughly. This was one of the best if not the best car buying experiences I've ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
172 Reviews
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sales Rating

They Stole My Deposit!

by Adam on 04/07/2021

This dealership took my deposit to place an order for a new vehicle - a time sensitive order. They let me know THREE WEEKS later they were unable to place the order. Now they aren't returning calls/emails and haven't returned my deposit!! Such an awful experience working with this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Great experience

by MichaelB on 03/30/2021

I went to Wickstrom's for the first time recently and ended up buying a vehicle. Working with Michael Kajdanowski was a pleasure. He is very knowledgeable and explained the features of the vehicle thoroughly. This was one of the best if not the best car buying experiences I've ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

2 thumbs way way up 👍👍

by Sarah A on 03/29/2021

10/10 recommend for all car buying needs. I would highly recommend Michael K, as he is extremely friendly and works hard to find the best deals and get you into whatever vehicle you're looking for. Big thumbs up.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

Bad customer service

by Jr on 03/28/2021

Some of the worst customer service ever. If I could rate 0 I would I went into the dealership looking to buy a new Ford Edge my sales representatives name was Nathan He wasn't very personable and honestly the whole dealership seem like they were not in the mood or willing to sell cars that day I want to see a 2021 for edge they only had one in stock when I ask to see it I was told well the finance managers driving it they are really hard to come by right now so I said let me get this straight you can't get them in stack and the only 1 you have your finance managers driving and I can't see it I was shown a 2020 ford edge But I wanted the only other one they had in I don't know if someone else had their eye on it but i was very deterred away from the car I was told they would go over some numbers and will get back to you. I have never left the dealership where they didn't want to deal with you and make a deal that day it wasn't before they were closing it wasn't like we were there really late I ended up calling them back and talking to Nathan and telling him we were not interested in moving forward with the deal just because I did not feel comfortable with the dealership and how I was left instead of him asking what he could do to make me feel more comfortable or how he could make this deal happen I was met with OK have a nice day This dealership is just bad. I ended up going to Hawke Ford in stcharles which is way far from my house but they were so nice I walked away with everything I wanted. I just find it very sad the 3rd customer service was so bad after being recommended from family friends and my own personal family to go here

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Amazing Service as always!

by Kate K on 03/22/2021

Welp, Wickstrom has done it again. My family has bought 7 cars in total from Wickstrom over the years. We continue to come back because of the amazing service they provide. Whether it's a sale or service you always feel like they are giving you the most information and best price possible. I recently moved out of state and still drove the 2 hours back when I had to look for my next car. I can't recommend their team more!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Eric Jensen and the team at Wickstrom Auto Group in Barrington are awesome!

by SMART Builders Inc on 03/12/2021

Eric Jensen and the team at Wickstrom Auto Group in Barrington were a pleasure to work with on the purchase of a 2021 Ford Transit Connect Van for our company use. They were very competitive and courteous, and we would highly recommend this dealership for your next car purchase. We're proud to have the SMART Builders, Inc. logo on this Wickstrom Auto Group vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Solved my Winter Blues

by Religious Man on 03/07/2021

I haven't a care in the world, and am once again riding on cloud 9!. I received an amazing deal here and it was a stress-free purchase. That's why I've now purchased 4 cars here from Wickstrom Auto Group. Thanks to Kelsey and all the staff who worked closely to ensure my every whim was handled, I'm rating you 5 stars! My new car is exactly what I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

5-Star Experience

by LIverson on 02/26/2021

Everyone hear was extremely helpful and mindful of our safety and time. Thank you to Jared Nelson for guiding us through this process. His knowledge is very insightful and appreciated. Very happy with our new Lincoln and can only go on to say good things about Jared and Wickstrom as a dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience!

by Liz Dillow on 02/23/2021

We had a great experience purchasing our used vehicle with Michael at Wickstrom Ford. Michael made the process easy and quick. He showed great professionalism throughout the time we were there. We would highly recommend Michael at Wickstrom Ford!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great sales team

by Dave on 02/21/2021

Bought a Lincoln from Wickstrom last week and it was an excellent experience. We ordered the vehicle and Rich provided us often with updates on arrival time. The day we went in to purchase went very smoothly as they had everything prepared. I’ve bought 4 cars previously and this was by far the best experience I’ve had. Anytime I had a question, rich got back to me right away. Will definitely go back in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Good experience

by Sergei on 02/11/2021

Excellent place to buy a new Ford. Today we bought an F-150 for my son. Very good experience. Very fast transaction with minimal paperwork. The management know what they doing. Nate was very professional and competent with all vehicle models/everything Ford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Superior service.

by Vanessa wolf on 01/26/2021

I was very impressed with the service from the minute I walked in the door. Samuel Yoon approached me and asked me a few questions and took my car in right away. He kept me informed throughout the visit.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Experience

by Ladybird678 on 01/24/2021

Went to Wickstrom looking for a SUV for the family. Nick Gerling was able to quickly find something within our budget. We were in and out quickly with our brand new Escape. Everyone at Wickstrom was a delight to work with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Easy to work with

by sarab on 01/21/2021

Great place to get a car. Josh and the Wickstrom team are great to work with and make you feel like more then another customer. Thanks again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Getting what I was looking for.

by J Woolard on 01/20/2021

Rea and sales team went out of there way to make this deal happen. I got exactly the vehicle I was looking for. Thanks

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best of the best!!

by WICKSTROM Of Barrington on 01/20/2021

Always a 5 star experience at Barrington Wickstrom! Just purchased my new explorer! This is my 5th purchase with Wickstrom! Rae Smith, our sales person was outstanding. She has reached out twice to follow up since last Friday!! Amazing! Thank you Rae! Brian Powell is the best of the best in the finance department. They don’t get any better than Brian! Not only does he make every sale run as smoothly as possible but has a personality to match! What an asset to Team Wickstrom! The service department has Mike Murphy at the helm and his customer service skills are above any I have ever dealt with! Mike goes out of his way to answer any questions, schedule service appointments, and last week advised me on a mechanical issue I was having while visiting family in North Carolina! I can’t thank Mike enough. Wickstrom in Barrington is the best experience on all levels!!! I highly recommend them for all your vehicle needs. Fondly, Patty Meyers

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fantastic Car Buying Experience

by Michelle and Mark on 12/19/2020

We recently purchased a 2021 Aviator and couldn’t be happier with the service received from both Rich and Ryan! Their attention to detail, overall communication, and personal investment in our experience at Wickstrom made this the best buying experience my husband and I have had in 35 years. Thank you so much for creating a positive buying experience! We will definitely be looking to buy from Wickstrom again as in in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Join the Family at Wickstrom!

by Laura on 12/14/2020

What a positive experience at Wickstrom! I had done most of my research online before making an appointment. I received a personalized video before my appointment, which was a nice touch. Upon my arrival, the car I was interested in was pulled up and ready. From the test drive to the sale, Nick and the team at Wickstrom were nothing but friendly, professional and fun. The tutorial on everything the car offers was explained perfectly. No stress and a very comfortable experience. My first Lincoln purchase and never happier. Go to Wickstrom!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Easy, Fast, and Professional

by J Wells on 12/14/2020

I was looking for a used car for my daughter, the previous used cars I purchased were from CarMax. The pricing on Wickstrom Ford website caught my interest and from there it was the Easiest and Fastest experience I ever had buying a car, ever! Very professional group, thank you Joshua and Brian.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Experience

by Jill M on 11/04/2020

The entire experience we had at Wickstrom was very pleasant. The salesman Robinson Logue was very friendly and accommodating, without being pushy. He listened to what our needs were and I left with a wonderful Jeep that I’m very happy with! The entire staff there was friendly and the building was very clean. I noticed every time someone moved from one spot to another, a staff member came up behind and sanitized. Buying a car in this pandemic is very daunting, yet Wickstrom Auto Group made it a comfortable task!! Shout out to Brian in financing also!! 🌟🌟🌟🌟🌟

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best experience

by Mcarlos on 10/07/2020

Nathan Noffs is the best car salesman I've dealt with. I went all over the place and they were the most courteous nice people I dealt with. Definitely recommend.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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