Unethical and Dishonest
Run away from this dealership! In my opinion this dealership has zero and are completely dishonest. My wife and I went in with a pre-approval from our bank. Our sales rep Kristi and sales manager Jared Hall lied straight to my face about having an "internal system" to pull our pre approval amount from our bank since it was a "preferred lender". We let them know we were not interested in the dealership trying to obtain financing for us. They assured us they had not pulling any credit or financing. We had a feeling something wasn't right when none of their numbers matched our banks terms and pre- approval, as well as Kristi scratching out numbers we asked about saying "oh, don't pay attention to those". We walked out. I contacted our lender in the morning and they verified there is no such internal system and they had agreed the dealership been lying to us to make a sale. I also received a notification that my credit had been pulled from Peterson Dodge. Upon seeing that, and talking to my bank, I got a hold of Kristi who did nothing but backpedal and blame the manager saying she had no idea. Jared has not returned my phone calls, nor as Jeff Hall the General Sales Manager who I have left repeated messages for. Zero ethics and dishonest.
Great salespeople old school sales managers
Great sales people, however they are simply puppets. The management is truly all business and little integrity. They advertise some of the lowest prices on the internet yet they are not achievable upon trying to write a deal up. Lots of old school games and zero transparency in the sales process. It's the old - here is the price, what are you willing to pay- then take it to the manager. In the two hours of waiting on prices and games, I was able to receive over the phone from two other dealers, the bottom price, incentives I qualified for and which ones I didn't. Sadly this dealership caters to the uniformed and emotional purchaser. I suppose someone has to. I expect one day I'll see a sign also offering free tax return preparation if you use your return for a down payment. This was my 5th purchase and my last. Too much work and lack of integrity in an internet and information accessible world. $800 delivery of vehicles from Colorado, Utah, Washington,Oregon and Montana. There is no need to buy local and get beat up. Even in finance, they tried to get a $30 credit union member fee from me because they chose to use a credit union for my financing, after I was told I needed to use dodge financing to get an additional discount. When I showed up to sign, it was 1% higher than quoted and higher than my own credit union financing I had already lined up. No biggie, after 4 months I can pay it off and refi with my own credit union and still have received the discount incentive. Bottom line, they simply make you feel like you're being sold rather than creating a client. FYI - this isn't an unsubstantiated rant- I am a local business owner and past chamber president. I get business and sales. Buy here only if you are educated and able to come prepared with a price and willing to stick to your guns. Do not give up your keys to your trade- Yes they even pull that old card- not giving your keys back to allow you to leave when you are wanting to end the negotiations. Simply be prepared and aware.
Late in transaction process dealer wanted to raise advertised price $1000. because I was going to pay all cash. I alot of my time wasted that I won't get back.
Excellent service from Paul and Wes
I recently purchased a vehicle from Paul, a 2008 Scion. I've been around the car business for 30 years and I was absolutely blown away by the service he provided. Wes also assisted and between the two of them they made buying a car a fun and enjoyable experience. I came into it with trepidation now that I no longer have a family member in the business. They spent hours with me working to help me out of the vehicle I was upside down in. They could have given up, but they didn't. They invested the time and effort to treat me right and make sure I was happy. I couldn't have asked for more. Paul was absolutely honest, upfront and caring. I had high expectations and he surpassed them all. I have a tremendous amount of respect for him and how hard he worked. Wes also supported me and did everything he could to help. I am so impressed, please pass on my appreciation to both of them. You have a couple of outstanding employees working for you!
Buyer's Remorse or Buyer Beware?
At the time of sale, I was made to feel very confident about the quality and reliability of the vehicle. It passed some inspection with flying colors, which I was told was a rare and awesome thing. The salesman even owned the same model, and told me how "problem-free" it was, etc. etc. Four months later (coincidentally just after the 3 month warranty) . . . Check engine light is on and Peterson wanted to charge me over $600 to "investigate the cause," the starter is clicking, the drive chain lurches, and I feel like there is a fine line between buyer's remorse and sketchy dealer practices. (My red flag should have been when a car that they "just got in" had a "was" price which was $2,000 higher than the "now" price - I asked them how there could have been a "was" price if they just got it in. They said it was a new pricing strategy they were trying - i.e., dishonesty).
A Friendly and Enthusiastic Salesman
My wife and I were very pleasantly surprised with the friendliness and enthusiasm of our salesman, Steven R. He took his time in explaining all the numerous features and electronics of the car we were looking at. He's made several follow-up calls to ensure my understanding and to offer his assistance if I should have any further questions. He appeared to me to be very happy with his job and went out of his way to be friendly and courteous with both myself and my wife. I also want to mention Brett and Eddy in the detail shop. They were both very nice and did an incredible job detailing my new (used) car. I intend to bring my other two vehicles to them in the near future. Over the years, I've walked into dealerships where salespersons have pounced on me and tried all kinds of tactics to get me to buy a vehicle. This was not the case at Peterson's Stampede. Everyone we came in contact with seemed to appreciate the fact that we were shopping there. It was a unique experience. I might also add that I am extremely happy with my 2010 Chrysler 300c. Again, please pass on my thanks to Steven for being so nice and easy to deal with.
Could Have Been The Way We Wanted It
It started off as a pretty could new vehicle buying experience. Hand shakes, new vehicle/customer pictures, and all papers signed. Well, after coming back the next day to see what going on since we were out of towners. The financing did not go through with all the hype of, "We can Make it Happen" attitude going on the night before. We had to settle with a $3000 cheaper vehicle which turned out to be a much better choice after the fact. Here's the kicker. I'm a 24 year retired Air Force veteran and have been through the Gulf War. They failed to tell me there was a $500 rebate for vets on their website. Yup, after we forgot about the dealership experience and started to enjoy our new vehicle. We decided that this was the better choice.
10,000 mile check-up and oil change
Service was provided in a friendly, timely manner. I was informed that there were several computer updates need for my Dodge Dart, but they were unable to do them because it was the weekend. This is a problem for me since I haven't had time after work to get there and get it done.
not so satisfied
My Dodge Journey is a 2010 with just over 30,000 miles on it, which I bought brand new. About 2 months ago, my husband was parking and engaged the Emergency brake, which snapped, so the car was stuck in brake mode. I called the dealership who gave me a phone number for Chrysler. I called them, told them the situation, and they sent out roadside assistance to tow my car. In the meantime, my husband was able to get the brake un-stuck, so the car was driveable again. I then called back to the dealership to make an appointment to get the Emergency brake repaired. They were a week out on appointments, but assured me that it wouldn't hurt my vehicle to drive it that way. So when I go for my appointment, I find out that my rear brakes are down to little to no pads. At 30,000 miles, this seems quite early, so I ask my service advisor if this could be due the the Emergency brake, and she tells me no. She explains that these are 2 separate systems. The cable to fix my Emergency brake had to be ordered, so I drove my car for a couple more days till they fixed that, because again, I was reassured that it was safe. After my second appointment, my Emergency brake is replaced. I then take my car to my mechanic to replace the rear brakes because of the big difference in cost. I explained to him the situation with the Emergency brake, and he says that my rear brakes being worn down, have everything to do with driving the car while the Emergency brake was broken the way it was. He told me there's no reason why I should need to replace brakes after 30,000 miles, where the service advisor told me that with the Journeys and Caravans, I can expect to do brakes every 30,000 miles. My mechanic also advised me that my front brakes will wear before the rears, and my front brakes looked almost brand new. I feel that the service advisor was dishonest, and knew that they should've paid for my rear brakes to be replaced, as my car is still under warranty. If my Emergency brake wouldn't have snapped, I wouldn't have had to replace my rear brakes. After being told that it was okay to drive it that way, I think they should have replaced my rear brakes at no cost. Before this, I went there for every oil change and tire rotation for almost 3 years. I will never go to that dealership again. I feel cheated, and can't stand dishonest people. I will say that the 2 men that drive the shuttle are fantastic!!
Used car purchase!
Absolutely fantastic experience purchasing a slightly used, 1 owner car! Both the general manager & used car manager really made us feel like they really valued our business! We paid a very fair price & the process was painless versus the usual long, drawn out experiences we've had buying autos at other dealerships. A salesman actually played catch with our 2 year old to keep him entertained while we wrapped up the paperwork! I would recommend this "above & beyond" dealership to anyone!!!! A+++
Recently purchased a used low mileage Jeep Wrangler from Peterson's Stampede. Very happy with the transaction! Price was fair, salesman was professional and helpful. Everything went very smoothly!
the staff was friendly and easy to talk to. will be back in near future.
The car is still running great, we had difficulty with the price. But other then that, I love my new car (it's used).
Great customer care
The staff at Stampede Dodge, helped me search for several visits to find the right car. They reassured me that they would do the best to help me finance my car and I got my new car!!!!! My salesman was caring and helped me to learn all the new gadgets on the car. The financing staff worked hard to get me the best interest rate. All employees that helped with my purchase were very friendly and very helpful. I would recommend Stampede to everyone. Thank you for the great experience.
2013 Jeep Wrangler Unlimited Freedom Edition Purchase
I am happy with the vehicle I purchased and the price I purchased it for. We started out with a dollar difference of over $22K and wound up with a dollar difference of $13K. I thought that was a very reasonable change in my favor so I purchased the Jeep, which I really like. I like these guys and would buy from them again.
Darryl C. made my experience a good one. He talked to me like I was a real person, not a stupid woman. He spoke to me like I was important as a customer. I really like getting an accurate quote before any work is done and having Darryl call me if anything changes. At the end, I was handed a print-out of the work my van needed, color coded as to the urgency of the repair. This is extremely helpful. I can plan the next service and budget for it. Another service of yours that we use is the transportation back and forth. It makes having you service my van very, very easy. Waiting in the waiting room for 2 - 3 hours would be impossible, but we do not have a friend to drive us back and forth. I appreciate this service VERY much!
excellence all the way
This team is highly recommended to all who are looking to purchase a new car. They helped me when no one else seemed to be able to work with me because I was a first time buyer. They got me a car that I wanted and was in my budget that I could have without a co-signing option and it was the best deal around! Not to mention they are extremely friendly and will do anything they need to to make sure you are happy and get the best deal possible.
I've always received excellent service from Peterson! It doesn't matter if it's a service issue or buying a new pickup they treat the customer fair. Would highly recommend this dealership. They are fast, friendly, and fair!
Dishonest and greedy!!!
My husband and I went in to look at a 2011 Durango but unfortunately it had sold that day. One of the sales managers told us they could get us into a new 2012 for about the same price. They dropped the price a little and we got what we wanted for our trade. After a lot of back and forth, we finally reached a deal and left with our new car ordered and were told, by our salesman that we'd get any additional incentives in place when we took possession of the car. We did A LOT of online research and discovered a rebate and had also decided to secure our own financing. When the car arrived, we went in totally expecting to go through an easy process since we were so prepared. Once we told them we had our own financing in place, they decided to claim that the amount they had dropped the price was an incentive. In all our research there was never an incentive for the amount they were claiming. Our salesman, even when confronted, never spoke up about his claim about the incentives at the time of delivery and the sales manager raised his voice to us in the lobby at us like WE were the ones in the wrong. If you go to Peterson Stampede in Nampa, get EVERY detail in writing and know your stuff (the internet is your best friend) or you'll get screwed. They are dishonest, unethical, and greedy. Needless to say, we walked away from a car that we ordered and had been waiting to receive for 6 weeks AND we found a better deal at another dealership.
Not a very honest dealership. They got the very maximum money they could get from us and didn't even try to save us a dime. then they advertise a low number on a new truck to get you in the door but don't believe it cause its not a real number. Then they will lead you to believe you are the primary on the loan when its turns out to be your wife and you don't find that out til your first payment. Oh don't forget the down payment they decide to throw in there upon singning the final documents and them saying they needed to do that to get it financed but they will WORK with ya on that. We feel like we have been taken advantage of and hope you be careful when you go make a deal. If you wnat the best deal then I suggest you get the financeing approved before you go looking on there lot. Cause then you will have the last laugh. Alwso don't let them tell you they can get a better interest rate then you can cause they can't. all they get is a kickback from the bank when they do the financing SO BUYER BEWARE
Great guys at a great dealership!
Although they didn't have the car I ultimately ended up with, Ryan McCabe was kind enough to speak with me and listen to find out exactly what car I wanted and needed. We realized they didn't have the car I was looking for, but he still went the extra mile and help me research other Peterson dealerships in his office, which helped me find my new car without wasting time driving around! Thank you Ryan!