Not impressed with their customer service. Also, made an appointment and was told 30 min. After sitting there for an hour and a half, I had to track someone down to ask what was going on. They said 5 more minutes, but then it was still much longer. I had a 9 am appointment, so they weren't backed up. While fixing the airbag, they were supposed to do a price check for a new bumper. After being there 2 hours, they didn't have it. Promised to call me that day with the quote. Nothing. I had to call them the next day.
Recommend this dealer? No
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? No
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
Internet buyers beware! Not ready for internet car sales.
by goodgrief1 on 12/24/2015
While the people seem nice, the operational side of this dealership is very poor. Sent them a check they recieved on 12/14 cleared my account maybe 3 days later but they refused to depart from their 10 day check clear policy. I should have had the car last week easily! Now the BMW Christmas gift to my wife will come several days after Chrsitmas. Internet buyers beware!