BMW of Idaho Falls
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Customer Reviews of BMW of Idaho Falls
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Best Dealership We Never Saw!!
by Barb Snow on 02/09/2026
Outstanding Experience with BMW of Idaho! We live in a different state and searched extensively for the car we wanted. This dealership was excellent across the board. We worked with a consistent team of people that were competent,… credible, easily accessible and pleasant who made every effort to accommodate our purchase. Brittney provided a full video tour of the vehicle and promptly responded to all questions, Morgan provided a clear, concise written offer, helped us conduct the purchase long distance as well as order/ install a different front grill. Rod detailed all after market options without pressure and followed through immediately to send us the title to the vehicle.
We were especially impressed and appreciated the effort made by Bret in getting the car several hundred miles to us. He previously worked for BMW in Munich and detailed every aspect of the technology for us on arrival…. Which was A LOT!! He went the extra mile and identified part numbers and ordered accessories we wanted like floor mats and touch up paint.
This was not the most expensive BMW on their lot but they valued this purchase as if it was. It was a 2024 BMW X3 that was certified and delivered to us in immaculate condition. They made this purchase a great one we enjoyed.
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Best Dealership We Never Saw!!
by Barb Snow on 02/09/2026Outstanding Experience with BMW of Idaho! We live in a different state and searched extensively for the car we wanted. This dealership was excellent across the board. We worked with a consistent team of people that were competent,… credible, easily accessible and pleasant who made every effort to accommodate our purchase. Brittney provided a full video tour of the vehicle and promptly responded to all questions, Morgan provided a clear, concise written offer, helped us conduct the purchase long distance as well as order/ install a different front grill. Rod detailed all after market options without pressure and followed through immediately to send us the title to the vehicle. We were especially impressed and appreciated the effort made by Bret in getting the car several hundred miles to us. He previously worked for BMW in Munich and detailed every aspect of the technology for us on arrival…. Which was A LOT!! He went the extra mile and identified part numbers and ordered accessories we wanted like floor mats and touch up paint. This was not the most expensive BMW on their lot but they valued this purchase as if it was. It was a 2024 BMW X3 that was certified and delivered to us in immaculate condition. They made this purchase a great one we enjoyed.
The following reviews are more than two years old. They are not included in the overall rating.
9 reviews
Amazing Customer Service!
by Tiffani on 07/20/2021Both Mackenzie and Rick were so great to work with! Super helpful and so patient! Love my new SUV!Prepare to be ghosted if you want help after the sale
by Ripped off in Idaho Falls on 06/30/2021Bought a used car from them. Love the car and overall thought the deal was pretty fair, but they sold us an extended warranty for $3,500 with a company, First Extended, without making clear that the warranty was NOT from BMW. First Extended… has a *1-star* rating with the Better Business Bureau and numerous complaints about them on the BBB site and elsewhere on the web. The complaints say that First Extended delays endlessly and rarely if ever provides any actual warranty service. I have tried repeatedly for over a week now to talk to the folks BMW of Idaho Falls about this. They refuse to accept or return phone calls and they don't reply to emails. We thought we were buying an extended warranty from BMW, and they were careful not to say anything to make us realize what they were doing to us instead. We're apparently out all that money and have an entirely useless warranty as our only return for it. If you buy anything from these people, watch your back. We thought a BMW dealer would be a classier than this and did not expect this kind of rip-off.Treated like I matter
by D G on 05/13/2021Brysen obviously follows the "Golden Rule" and treats customers the way he would wish to be treated.Oil change under warranty
by Gazelle on 06/22/2020Very nice and efficient dealership.Excellent Service
by Perfect on 04/02/2020Great place for service, fast and very professional. Gave me a lonar car and sanitized my vehicle before returningExcellent, small-town dealership.
by BmwM3Strom on 01/30/2020Your car-ownership is no better than your dealer. This one goes above-and-beyond for you.Excellent small town dealer
by BMW M3 Comp on 01/01/2020We keep buying BMWs partly because our dealership in Idaho Falls is excellent. BMWs are great cars, but without a great dealer experience, you don’t have the total package.Poor Customer Service
by Jumpman on 11/09/2016Not impressed with their customer service. Also, made an appointment and was told 30 min. After sitting there for an hour and a half, I had to track someone down to ask what was going on. They said 5 more minutes, but then it was still much… longer. I had a 9 am appointment, so they weren't backed up. While fixing the airbag, they were supposed to do a price check for a new bumper. After being there 2 hours, they didn't have it. Promised to call me that day with the quote. Nothing. I had to call them the next day.Internet buyers beware! Not ready for internet car sales.
by goodgrief1 on 12/24/2015While the people seem nice, the operational side of this dealership is very poor. Sent them a check they recieved on 12/14 cleared my account maybe 3 days later but they refused to depart from their 10 day check clear policy. I should… have had the car last week easily! Now the BMW Christmas gift to my wife will come several days after Chrsitmas. Internet buyers beware!
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