Akins Ford of Winder

Today 08:45 AM - 07:00 PM
Sunday
closed
Monday
08:45 AM - 07:00 PM
Tuesday
08:45 AM - 07:00 PM
Wednesday
08:45 AM - 07:00 PM
Thursday
08:45 AM - 07:00 PM
Friday
08:45 AM - 07:00 PM
Saturday
08:45 AM - 05:30 PM

Customer Reviews of Akins Ford of Winder

4.7
Overall Rating
(98)
Recommend: Yes (91) No (7)
Write a review: Sales | Service
sales Rating

Ford F150 XLT

byCGTJT48on 12/03/2018

This is my first Ford, I have owned it for less than a month but I do like it. I would like to see a metal cover over the engine like Toyota has to keep the squirrels out of the engine. Also would like a navigation system, otherwise everything else is great.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
143 Reviews
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service Rating

New tires

byCliffordon 12/10/2018

Excellent experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Review

byAkins Fordon 12/07/2018

Communication during the service process can be helpfull. Was not contacted when the service was completed. Car was completed on Friday , never contacted. I contacted on Saturday around noontime to check the status with being informed that the car was ready the day before. With the service closing at 1:30, I was unable to pick up my car on Saturday.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Got a oil changed

byDisappointedon 12/03/2018

Was really surprised with the price increase I should of got an email today that

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Ford F150 XLT

byCGTJT48on 12/03/2018

This is my first Ford, I have owned it for less than a month but I do like it. I would like to see a metal cover over the engine like Toyota has to keep the squirrels out of the engine. Also would like a navigation system, otherwise everything else is great.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

OUTSTANDING

byDON'T HAVEon 12/03/2018

Best Ford dealer I have been to for service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

F-150 purchase

byBig Joeon 12/02/2018

Excellent experience buying car made super easy need have 6th star for this location sales person and sales manager made me feel like #1 customer on Black Friday with many other people there gettin same treatment couldn’t think of goin anywhere else

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change

byDouglason 12/01/2018

Good experience, comfortable waiting area. Service could be slightly quicker.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recall service

byJuliaJimon 11/30/2018

I had an appointment at 9:00AM on the Friday after Thanksgiving. I got there at 8:30 and they took it right away. I asked if I could leave by 10:AM if at all possible! At 9:50... they were finished! Yay!! Pleasant experience!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Akins Ford Service

byGaryMacon 10/15/2018

We have a Ford dealership in the town where we live but prefer to drive approximately 30 minutes to Akins to have our cars serviced. The reason is simple - the service at Akins is far superior to our local dealership and the entire staff is professional and friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2018 Ford Edge

byPGR0918on 10/03/2018

Sam Byrd was the salesman for my vehicle purchase and Bill Reasor was the Finance person. Both did an excellent job of making sure I got a good deal and provided me with the information I needed to feel comfortable with a major purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Akins Ford

bySNCRUMLon 08/28/2018

My experience with Akins Ford was pleasant, and I was kept up-to-date on what was taking place. Tom and Toni were exceptional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Mustang

bySally Snipeson 07/09/2018

Awesome experience, Matthew was great from start to finish!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service and recall

bydouglas4538on 04/28/2018

Car was dropped off. Service and recall was preformed and car was picked up. 1,2,3. the way it ought to be.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Superb Experience All around!!

byMelic74on 04/13/2018

Sam was so helpful and friendly doing everything he could to make me happy! He made sure I was taken care of and put me in good hands with my Financial person. I believe his name was Noe. I will send everyone I can to Sam

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Unexpected Purchase

byelshirleyon 04/13/2018

I really want to thank Neil, Jason and Akins for their help finding us a vehicle we weren't expecting to buy. We found out Tuesday morning that our car was not worth the amount of money it was going to take to fix it, and we weren't sure if we'd even get approved for a car loan with a payment we could afford. We are newly married, I just started paying back my student loans, and we are trying to find a house, and so our finances are a bit stressful. And so the thought of a car payment, after we just paid off my husband's not even a month ago, really took me over the edge. But they worked with us, understood our needs & not our wants, and were able to get us in a reliable vehicle with a payment that was good on both ends. Incredibly grateful!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Akins Ford Review

byhaynesson 04/10/2018

I purchased a 2016 Ford F150 from Akins last December. While driving it home I noticed a chip in the windshield. I immediately called the sales person, Holly Frankovich, who assured me that the chip had been sealed and that if it started to spread they would replace the windshield. In addition the truck was under recall for an issue with the doors. I was told I would receive a notice concerning this. In February or March I called Ms. Frankovich to inform her that the chip had started spreading and that I hadn't received a recall notice. She said she'd check into it, but never got back to me. I called the sales manager, who had a service tech call and set up an appointment to fix the issues. I drove over an hour on the day of the appointment (a week after the service tech set it up) only to be informed that they didn't have the parts. They assured they would call me to reschedule once the parts were in. After about a week of not hearing I called to check the status. I had to call several times to get a new date for the work. Akins made arrangements to drop off a loaner car. The night before they were to pick up my truck the radio stopped working. I called to inform Ricky, the service tech, that this would also need to be checked. Long story short, they kept my truck for over a week - primarily because a new radio screen had to be ordered. Communication during this time was no-existent unless I called. No updates, not ETA's. Once the work was done I had to drive to Akins to pick up my truck as they didn't know when they could schedule a driver to come to me to swap vehicles and they wanted the loaner back. It took an hour and half for them to get me my truck. I asked twice when it would be ready and was told they were just waiting for the paperwork to be printed. All along it was sitting on a desk -- I guess now one thought to look among the other work orders on the same desk. While I appreciate their diligence in fixing the vehicle, particularly ordering the new radio, the lack of communication was frustrating. So far, after one day, the work performed seems satisfactory -- but I'll give it a few more days.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Akins is the place to go!!!

byAvery1463on 04/09/2018

Bo Sorrells at Akins Ford is the man to see if you’re looking to buy a car! He has helped put my father, sister and myself all in a new/ used vehicles and we couldn’t be happier! He recently walked me through the process of purchasing my first vehicle, a 2014 Mustang, and he was SO helpful and quick to answer all of my many questions. The process was smooth and easy and I didn’t feel hassled what so ever. Akins is a HUGE dealership and they will help you find what you’re looking for! Thanks for all the help Bo!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great people

byFastback2018on 03/30/2018

Akins Ford had exactly the mustang I wanted and made the process of buying as easy and informative as can be. I would recommend Akins Ford to anyone they have the best service and are really friendly, overall experience is 5/5!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Retired SVP of Mfg and SCM

byDbrown0715on 03/29/2018

Outstanding professional service from the buying to the service of my new 2018 F250. Fair pricing and excellent people to deal with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Akins Ford

byRnash50on 03/27/2018

Very factual, professional, and efficient. I walked in knowing what I wanted and how much I wanted to pay. In less than 2 hours I drove away in my new car. A very plesant experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best experience

bykarma2217on 03/26/2018

Best experience we had while looking for my wife a car. No other dealership could compete in customer service and providing what we wanted like them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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