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Carey Paul Honda

Today 9:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
1:00 PM - 6:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM

Customer Reviews of Carey Paul Honda

1.0
Overall Rating
1 out of 5 stars(84)
Recommend: Yes (0) No (4)
Write a review: Sales | Service
84 Reviews
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1 out of 5 starssales Rating

Sold a car with clear Carfax that was clearly in an accident

by Soloigbinoba on 04/09/2022

I bought a 2021 Honda Civic Ex for 35,000 (online everyone else is at least 5,000 cheaper) three weeks ago and I didn't know how much front end damage the vehicle had when I purchased. The emblem in front was cracked in several places (I replaced with an aftermarket emblem) and it has several deep indentions on the hood and grill like the previous owner hit something. The car was sold to me with a clear Carfax and I was told by the salesman that the car was not involved in any accident. The front bumper slightly sags on one side and also one of the fog lights don't work. I'm very disappointed because of how much I paid for this vehicle that had only 2,500 miles on it when I bought it. I emailed the sales manager I will update if and when I get a response. The car internet price was 33 but change to 35 during negotiations. The car was way over price for the condition the car was in. The tint has bubbles and the fire wall under the car was damaged. Please really give these cars a thorough review before buying. I didn't because the car was just a year old and had under 2500 miles.This has been a nightmare. Update: The car I bought was involved in some type of accident. While I was trying to touch up the deep indentions on the hood, grill, and bumper with touch up paint I noticed that the bumper clear coat was cracked. It looks like shattered tempered glass the size of a baseball in one area of the bumper. The same side of the car where the fog light didn't work which indicates that the fog light bulb was blown from impact. Also the same side where the bumper slightly sags. There are other stratches in the clear coat in that area of the bumper I hope to buff out. I could have sworn it is against the law to sale some one a car that has been involved in an accident and not tell them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starsservice Rating

Save your $$$$

by Sean on 09/30/2021

Update: a year later with my car and i’ve gotten a flat tire, current 7:51am, called the service team & after waited 12mins for someone to pickup the phone I was rudely told that they could not do anything & that I would have to wait until 9am for the sales team to come in…. Now what the [non-permissible content removed] does the sales team have to do with my flat tire? My biggest mistake would be purchasing this vehicle.. it was a used toyota 2019… should’ve known better & purchased from toyota right down the street.. save your money, the customer service here is trash. Shoutout to the service guy who answered and took a huge sigh on the phone when he initially picked up… i understand people have bad days but we need to know when & where to express that energy. Note: Dont sign up for extended warranty… especially if you have to be somewhere at 9am & the SALES TEAM does not arrive until 9am… imagine needing a service but the sales team needs to be present for it… wtf is this. Lucky i cant leave 0 stars.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
1 out of 5 starssales Rating

Unhappy customer

by Unhappy Customer on 09/10/2021

Unprofessional people! Bought a CRV which unbeknownst to me at the time had a recall with the fuel pump and took it back within a week and got it back smelling like gas. Took it back again the next day and the same issue after they claimed it wasn’t smelling. With all this going on, I bought a another car (cash) from them for my son. Long story short, I was forced into getting another CRV which cost way more, this one had a long scratch on the side, they told me to bring it back so they can fix it, went back to get the car but the scratch only deepened. I’ve been back and forth at this dealership everyday just about for the past 3 weeks! I mean, who has time for this BS? The worst part is everybody is looking crazy and no reassurance that they’re going to make it right. I left the car there and am praying they do right…ppl work too hard to be high car note and not satisfied and haven’t had a chance to enjoy neither the first car nor this one…never experienced anything like this in my life, unbelievable!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

They should be ashamed! Never again!

by TheyshouldbeashamedNeveragain on 05/13/2020

When time to sign contract, I (wife) was not able to be there! I told them over the phone Personally No maintenance contract! Husband said no. They confused a 73 year old man to sign a contract with a $2400 maintenance agreement. They took advantage of him, and they knew it! They should be ashamed, but I know they are not! It was no more than a scam! Never again!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great experience

by Jhakerra on 01/22/2020

Lee Stokes provided great service and was patient throughout the whole experience. I would definitely come back.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Buying a New Car Does Not Have to Stressful!

by VictoriaHunter on 01/06/2020

Key Brown is no ordinary car salesperson! I had not bought a new car in 23 years, AND I do NOT enjoy shopping so I was not looking forward to shopping for a new car. My first new car was a 1996 Toyota RAV4 so I was a self-proclaimed “Toyota girl”. My husband and I spent all week in Athens shopping for a new car, including the Mercedes, Toyota, and Honda dealerships. I was shocked to find that I fell in love with the Honda CR-V at Phil Hughes Honda but the deal they offered us was no deal at all. Plus, they had very few 2019 CR-Vs left. It left me with a migraine. We decided to shop outside of Athens for a great deal. My husband recommended we shop at Carey Paul. I talked to Key Brown via email and phone before we drove to Snellville. It was well worth the drive! Carey Paul had a larger selection of 2019 Honda CR-Vs than Phil Hughes Honda in Athen. More colors — exterior and interior — to choose from.Within minutes of meeting Ms. Brown face-to-face, we were both impressed with her professionalism and sense of humor. She was genuine in her conversations with us. Answered all our questions. Addressed every single concern. She was our advocate and helped us secure an awesome deal without any hassle and headache.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Outstanding service

by Bernie on 01/04/2020

Lee was engaging, knowledgeable and informative. I was very satisfied with the service received and recommend Lee.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

A change of my first review!

by Rodney on 12/28/2019

I gave these folks a good review but I have a change of heart because they are giving me the Runaround about my plates! I would recommend that everyone do not write a review until you receive your plates! Paul does not get back to you like he says and he avoids your calls. I’ve done everything on my part and they have done their part. I have never had a dealership do this before! I would buy or recommend this dealership to anyone because of the runaround that they give you after they have gotten your business! I repeat Do not buy from this dealership, unless you don’t mind the games and runaround!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Used car purchase

by EdwinaJ on 12/18/2019

This is my second car purchase here. The first purchase was for a new car over 12 years ago. I was truly impressed with my used car purchase. They were just as professional, knowledgeable and friendly. I'm happy with my new car! Thanks Lee Stokes!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

New Car Purchase

by GeorgiaNicole on 12/04/2019

I purchased a new Honda Accord from Nick Brown and he was awesome and helpful. I was a little frustrating at first because I was getting a run-around from a few car sales person. Nick took the time to work with me and find what I needed and a car that suits me. I recommend him if you're looking to buy a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Top notch service and I got a great car!

by RLEE on 11/16/2019

I saw a car online and came by to look at it on a Saturday. I didn't have intention to initially buy it but I wanted to check it out. I arrived and Lee helped me nicely, quickly, and without and "greasiness" or pressure. Just a genuine nice guy wanting to help connect a person with a car if it's a good fit. Surprisingly, after the test drive and seeing the numbers, it ended up being a better fit than I thought it would be so I ended up purchasing! They helped me through the entire process and I love the car and would highly recommend Lee as well as this dealer because they are doing something RIGHT.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Happy & Satisfied Customer

by HappyCustomer on 10/28/2019

I bought a Nissan Murano from Hudson and am very satisfied with the car I got! When going for a Pre-Own car, ask for Hudson. He was courteous and professional and he did not give me any pressure!!!!!!!!!!!!!!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starsservice Rating

After the oil change they did not put the oil cap and oil level was lower.

by Miller on 09/30/2019

After the oil change they did not put the oil cap on and oil level was very lower than low level. After that i have called and mentioned about the incident they were willing to refund. refund is not a real solutions, if something happens to my vehicle ? ( honda pilot) Pls. all owners very careful with these guys.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
5 out of 5 starssales Rating

Purchased a 2014 Nissan Xterra from Corey Paul Honda in Snellville GA

by Brian on 09/19/2019

Purchased a 2014 Nissan Xterra from Corey Paul Honda in Snellville GA. Worked with Craig McDaniel (Sales) and Anthony Fortes (Finance). Absolutely a wonderful experience. Very courteous and fair. I would highly recommend purchasing a vehicle from them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Very happy!

by Ernestogomez on 07/31/2019

Miguel was great, I couldn't get approved for a car and he made it happen! Very happy come see him!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Crv

by Normac2019 on 07/09/2019

The service was great. I am happy with the car I purchased. I look forward to driving my new CRV!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Wonderful to work with!

by Misti on 05/31/2019

My husband and I went into the dealership last weekend to look at getting a used car. We worked with Miguel and he was great to work with! He was very friendly and knowledgeable and made choosing our 2016 Honda CR-V an easy decision. I would highly recommend Carey Paul and specifically Miguel to anyone looking for a car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Honda Civic Sport

by Patricia.Barr on 04/30/2019

Roger was a blessing to my husband and I, when we purchased our car on April 29th 2019. This young man is very kind and compassionate and also very thorough. He will not leave anyone dissatisfied. I would recommend Roger at anytime.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Honda fit

by Sheilahoxie on 04/10/2019

Roger & moe nice guys, very helpful, patient, sincere & honest

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

Ripped off & cheating!!!!

by HuyenNgo on 04/04/2019

They sold me a car for $28,500 plus tax, dealer & title fee, with another $110 for floor mat. A week later, I randomly looked over the bill of sale copy which was sent home with me, I found out that after I put in $17750 ($15000 trade in and $2750 with credit card) I still had to financed $15359.67, they have charged me $4690.67 on top of $28,500. Firstly, there are only 3 fees shows on the bill of sale: $1118.67 tax, $153 title fee & $687 dealer fee. When I went to talk to them , I found out that they have added another $695 inspection fee & $1099 protection package, which I totally didn’t know before. The way that they represented those fees were so misleading & deceptive. Secondly, even with all those extraordinary unreasonable fees ( $28500car+ $1118.67tax + $687dealers fee + $150title + $110mat + $695inspection+ $1099 package only end up $32359.67 NOT $33109.67 “the final amount i had to paid for”). No matter what, they still overcharged me another $750. All the numbers just didn’t make any senses to me. I only wanted to hear their explanations about those charges & fees. But they were not willing to cooperate & resolve the problem for me. their customer service (include their dealership’s manager too) is not only unprofessional but also unacceptable according to their industry standard. The sales person named terry , jammal wilson the sales manager, paul david the finance guy and their general manager eric anderson.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Used 2017 Altima Purchase

by DerekG on 03/13/2019

My sales rep Lee Stokes was great to work with. No high pressure sales, listened to my needs and followed up with any request. Overall staff was easy to work with. Thanks Carey Paul.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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