Butler Lexus
Customer Reviews of Butler Lexus
New Car
byon 03/29/2024
Shaun was salesman keep us informed throughout process of delivery of vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Maintenance Service
byon 04/10/2024
When it comes to Lexus maintenance and service, you don’t have to look any further. This dealership is simply the best. I have one of the most diligent and efficient service advisor in the business- Rod Love. He is the Man. Overall, I’m proud to be associated with this dealership and highly recommend them to family and friends. - Tony O
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Review
byon 04/05/2024
Great and fast service. I have no issues or anything to complain about.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car
byon 03/29/2024
Shaun was salesman keep us informed throughout process of delivery of vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
You'd better get to Butler Lexus
byon 03/29/2024
This process was seamless. Shaun Ward and the team (Chauncey and everyone's favorite tech guy-forgot his name- don't tell him) that assisted me were amazing. Never has my car buying experience been so great and effortless. The word is out. This is my spot. I will definitely contact you all again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Once Again - A Satisfied Customer
byon 03/28/2024
Consistency is the name of this game. The delivery of quality services and clear communication from Rod Love has been experienced again. I love that I can count on his honesty and efficiency in dealing with my auto maintenance issues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best purchase experience!
byon 03/27/2024
From the second that I reached out to my salesman, Anthony Santiago, about what I wanted to the second I walked out of the dealership after dealing with finance and the gentleman who did my connected services and went over vehicle, it was a smooth, seamless experience! Everyone was so knowledgeable and friendly and treated me just like family. I would trust my purchase decisions to Butler Lexus and Anthony Santiago with no hesitation!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Rob Love - Service Rep
byon 02/29/2024
Mr. Love is an awesome Professional Representative for your company. he is knowledge and very helpful. I have recommended him to others that need services from Butler Lexus, Macon. I can recall ever having a bad experience at this Dealership! Thanks, Mr. Love!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience.
byon 02/23/2024
From top to bottom, Butler Lexus has completely re-tailored the car buying experience implementing fast, friendly, customer-service at every turn. They completely understand the Carlylian truth that "the worst waste, that of time" is to be avoided. Excellent on all fronts.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
vehicle owner
byon 02/21/2024
The best vehicle purchase experience I've ever had.....Butler Lexus has the most helpful & friendly staff.....they really do want to make sure you are completely satisfied.....
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 02/20/2024
Kayla is always professional and completely helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer
byon 02/09/2024
Rod Love has been our service connection for a number of years. We always appreciate his prompt and courteous service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Lexus Dealership
byon 02/02/2024
The service personnel were all very professional and polite. The waiting area was so pleasant and the fireplace was such a nice feature on a rather cool day. Love this place and people!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Follow Up
byon 01/24/2024
I returned to the dealership for them to program the second key fob that was on back order. They were very professional and friendly. The waiting area was quite cozy with the fire burning and cold drinks and coffee available.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
excellent service
byon 01/22/2024
When the issue arose with my vehicle, I was given prompt attention from the service department. I was scheduled an appointment, received a loaner while my vehicle was serviced and was called as they were done. Excellent service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
So glad I came to Butler in Macon!
byon 01/16/2024
I had a really great experience at this Butler location. The team did everything they could to get me into the vehicle that I wanted and I couldn’t be happier with my purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Butler lexus
byon 01/12/2024
On time, competent service. Great job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Not sure what this field means.
byon 01/10/2024
Service was and has always been fantastic. Kayla Shepard is just the best!!!! I trust her completely. Appreciate valet, Les, David over service, Kaleb, the mechanic. I would not take my care to anyone else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 01/10/2024
Rod Love consistently provides excellent professIonal service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good experience
byon 01/09/2024
Professional and not high pressure salesman made it easy to trade.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Appointment
byon 01/06/2024
The entire service department goes above and beyond to satisfy their customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Accommodating service
byon 12/31/2023
One thing I can always say about Butler Lexus is that they provide accommodating service. I appreciate easy scheduling, the friendly representatives, comfortable waiting area, complimentary beverages and the loaner vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
