Nalley Toyota Stonecrest

Today 7:00 AM - 9:00 PM
Sunday
12:00 PM - 6:00 PM
Monday
7:00 AM - 9:00 PM
Tuesday
7:00 AM - 9:00 PM
Wednesday
7:00 AM - 9:00 PM
Thursday
7:00 AM - 9:00 PM
Friday
7:00 AM - 9:00 PM
Saturday
7:00 AM - 8:00 PM

Customer Reviews of Nalley Toyota Stonecrest

3.0
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
sales Rating

Excellent experience buying 2016 Camry XLE June 2016

byaatonyon 11/03/2016

I would like to take moment and express our gratitude for Mr. Eric Hogue and Mr. Therrell Lyon extra efforts in purchasing our new 2016 Camry XLE. Therrell showed us personal dedication, attention to details, he communicated with us in a timely manner, responded to our requests, and provided necessary information when selecting the vehicle. We were really impressed with Mr. Lyon's customer communication style, especially we are grateful that he did not employ any pressure tactics on us during the process. Please take this with a positive aspect. (Unfortunately, I did feel such pitches of induced guilt or unreasonable requests at some other dealerships). We felt that he was making his best efforts to provide us with proper value of our trade-in vehicle. I would like to commend Mr. Lyon's approach and style as the one that creates understanding and trust between sales consultant and a customer. I would like to thank you, Eric, for your leadership skills, attention, and care that you have shown us in securing the vehicle. Again, our sincere appreciation goes to you and Therrell. I look forward to working with your Department in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
39 Reviews
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sales Rating

Lacks Integrity

byTiredshopinvanon 03/30/2018

Lacking integrity sums up our experience with Nalley Toyota Stonecrest. Randy Salmon, our salesman, was great - friendly, helpful, professional, and willing to do his best to try to work out a deal. Unfortunately, he got off of work while we had gone to grab a bite to eat and deliberate making an offer on the used Sienna we had test driven Tried to work out a deal when we first drove the 139 miles from our home in the Chattanooga area on a Friday. Melvin told us he couldn't go any lower than Randy had offered us. So, we went home. Got a call from Randy on Monday wanting to work out a deal. Somehow they could magically come down some the week after our visit. They didn't quite meet us in the middle, but did come down. On Tuesday, we came to a verbal agreement, including delivery of the van, since we should've been able to work it out when we were there in the first place. Wednesday they changed the deal to no longer include delivery. We argued it for a while, then came to a new agreement, including picking it up at a Nalley dealership in Marietta, instead. It turned out that the van was from an area hit hard by Hurricane Irma, so we had them double check that the van hadn't had any flood damage. After we received word back that the van definitely hadn't had any flood damage, we sent in our pre-approved loan paperwork. Randy called us back the Thursday to let us know that the dealership sold the van 10 minutes before our paperwork got there. Never once, had they asked for deposit on the van. They could've closed the deal while we were there in the first place. They could've had integrity and honored the original deal and we would've closed the deal several days earlier. I guess we should be thankful that we didn't wind up buying a van from a dealership that blatantly lacks integrity. I do have to say that Randy Salmon was great throughout the whole process. He went to bat for us on the price, the dealership changing the deal on us, and them selling it out from under us. Nalley then had the gall to have someone call back to follow up with us, without letting them know anything that went on. They didn't bother to call and apologize, even though Randy couldn't apologize enough for the dealership's behavior.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Excellent experience buying 2016 Camry XLE June 2016

byaatonyon 11/03/2016

I would like to take moment and express our gratitude for Mr. Eric Hogue and Mr. Therrell Lyon extra efforts in purchasing our new 2016 Camry XLE. Therrell showed us personal dedication, attention to details, he communicated with us in a timely manner, responded to our requests, and provided necessary information when selecting the vehicle. We were really impressed with Mr. Lyon's customer communication style, especially we are grateful that he did not employ any pressure tactics on us during the process. Please take this with a positive aspect. (Unfortunately, I did feel such pitches of induced guilt or unreasonable requests at some other dealerships). We felt that he was making his best efforts to provide us with proper value of our trade-in vehicle. I would like to commend Mr. Lyon's approach and style as the one that creates understanding and trust between sales consultant and a customer. I would like to thank you, Eric, for your leadership skills, attention, and care that you have shown us in securing the vehicle. Again, our sincere appreciation goes to you and Therrell. I look forward to working with your Department in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Air Bag Recall and repair***

byandrewu4on 04/12/2016

I tried three times to get an appointment to have air bag recall service before getting it the fourth try!!!! Appt: 8:15 12Apr16 ... asked to sit and wait for service/// 8:25am ticket opened - 9:07am told to come back... parts not in stock??? ALL BE AWARE; be ready for legal action??? customer #CT23910 Inv. #205450

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Good service facility was clean and staff was friendly

byStashaDon 12/05/2015

I got a call a few days before and updated the info on the account. When I got there the info wasn't updated. I updated again or let them know to take Tiara Ogletree off of the account. She is my sister but passed 3 yes ago and everything dealing with the car is now my responsibility. When it was time to get a call about the car being ready after the 2 hr quote time, I never received it. I had to call and see if it was finished. Also my car was there because of the airbag recall. It was fixed but the sensor in my car says otherwise. So upon it being fixed I thought they would have done what needed to be done for the sensor to go off but it is still on. Other than that everything was fine.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byStephnie6613on 12/05/2015

It seemed expensive to me. The sales people were very friendly. Time frame was good. The waiting area is comfortable/

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service in Timely Manner

bySilverCRedRon 12/04/2015

Great service presented in a professional and timely manner. Very clean facility with onsite diner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

40,000 mile service

byloverlyfloweron 12/04/2015

Service was completed in a timely manner, customer service was excellent, and faculty was very clean.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great deals

byBargainingTon 12/02/2015

This dealership offers greats deals on toyotas. Every other dealership I had been to in the surrounding area was overpriced to start so negotiations were out the window. But at nalley stonecrest, not only was the starting price reasonable but they negotiated even further to make a sale. They were very personable. Yamin was a great salesperson who answered every question I had without me even having to ask. If you were ever wondering where to get your next car, i suggest Nalley Toyota if you want to leave with a car you love with a great price as well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ballet Stonecrest Bad Service

byCtownCustomeron 11/26/2015

I Tried to get the same issue on my Sienna van door fixed from the first day we bought it and it took us all the way to the 20K check up and my husband yelling at several managers to get it fixed... Unbelievable

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Great experience at Nalley Stonecrest Toyota

by8sugarbunson 11/24/2015

I had a great experience yesterday because my car was serviced by trustworthy professionals. I could relax and enjoy the rest of my day knowing my car was safe to drive again. Nice café, too!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

bySharwalon 11/24/2015

Brandon was great!the wait was a little longer than we expected

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great job

byCarsNic7on 09/10/2015

Service was great. got to network. did some paperwork i had to get done. had my own table away from he crowd. it was pleasant. Brandon was very friendly and open. like that. he had no surprised for me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byjwalden1on 08/31/2015

Everything went smooth and done in a timely fashion. Was first service on New Toyota Camry 2015

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

awesome experience

byekinderon 06/22/2015

After having an unfortunate experience with one of my vehicles, I was not in the mood for buying another vehicle. But, the courteous and polite behavior of the sales team at Nalley Toyota Stonecrest impressed me to believe that the right time was now. They stayed with me every step of the way during this process. They did not pressure me but offered a deal that was suited just right for me. For that, I am grateful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent Service

bysonyaisomon 06/17/2015

My service appointment was timely, the service rep Shawn was courteous and on point and my car was very well taken care of. I also received a complimentary car wash for my birthday!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding 40,000 Service Visit

byuga3on 12/08/2014

Corey Lewis was my Service Consultant during this visit and he did and outstanding job of explaining all the checks they would do to my vehicle. The job was done right and the pricing was a pleasant surprise. Highly recommend all dealerships try to aspire to this quality of service and pricing. . .a true value.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Outstanding Service

bythelexx01on 10/31/2014

Mr. Wright, my salesman was excellent! I went in with doubts concerning purchasing a car from Nalley, and I inquired on a used vehicle; however with the help of Mr. Wright and the F&I team, I drove away in a brand new Toyota Camry. Thanks Guys! You Rock!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome Experience

byIamzcherion 10/24/2014

I recently purchased a new vehicle at Nalley Toyota Stonecrest. Buying a vehicle can be a headache and other dealers made me feel low and worthless, but not at Nalley. They treated me like family, worked with me, and got me the car I wanted. The staff was amazing and they truly cared. To them, it wasn't all about selling a vehicle....it was much more.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Redemption

byleweezoon 09/04/2014

Gave up on this dealership a couple years ago because of the bad service. But we had a problem that we needed fixed ASAP and they were the only ones open Labor Day, so we had to take our 03 Tundra there. Well the new ownership has made a BIG difference. The service rep we were greeted by was Brian, who was very friendly. He took our info and showed us to the comfortable waiting area. Well is was not too long before he came back and told us the reasons why our window was not going up. He then gave us a quote, which we were not that interested in so he made a few calls to find some aftermarket parts (not Toyota original) and came back with a quote that we were quite comfortable with. Since the parts were not available that day and it was going to rain, he was able to give us a loaner for the day. They were able to fix the window and have it back to us in a very good time period.. So Thank you Nalley and especially thank you Brian!. We are now customers again.. BTW, We met a very nice car salesman (Irwin) and the lady at the rental car desk was VERY nice too. We did not catch her name but I believe she was from Jamaica. Very happy with tis whole experience

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

AVOID: Low Prices are Compensated with Low Trade-In

byjbgmon 07/06/2014

I bought my eighth car, a new Toyota Sienna, from Nalley. I hate shopping for cars. On every occasion, shopping for cars has been an adversarial experience, in which dealers have tried to gain advantage in unsavory ways. Nalley was my second best option, pricewise. The first option on my list, in South Carolina, tried to pull a bait-and-switch on me; when I was on my way to Columbia SC, the dealer decided to disclose that the "new" car I intended to buy actually had 1,500 miles on it. Nalley was no exception to the adversarial rule. I was very dissatisfied with the value of my trade in, because, according to the manager I talked to, "a 9-year old car is difficult to sell", and hence the car was graded as in "poor condition". Except for paint peel on a corner of a bumper, the car was actually in excellent condition, with only 75K miles. One of Nalley's employees bought it shortly after, which comes across bad, ha! So hard to sell. A couple of hours prior to coming to Nalley, I stopped at another Toyota dealer and they appraised my Prius at $6,000. Nalley gave me $4,250 (after haggling, the first offer was $4,000). The difference between these two dealers including financing was that Nalley was $750 more expensive. I went to Nalley because the offered the lowest price, and I thought that they would be the best option. I had planned a trip two days later (on Saturday) to Orlando, Florida, for which I had rented a minivan . By the time the negotiation ended, around Thursday 11 PM, I had to decide between going to other dealer that was actually $750 below their price but did not have the car I wanted in stock (and hence no guarantee of getting it on Friday), or pay $1,000 for a rental ($80/day for two weeks) to haul 6 people during our vacation. I took the hit from Nalley because of a pressing need, not because of their great service. Nalley made me waste my time and my money. Had I gone ahead with the other dealer I would have given them enough time to get my car. Nalley lured me to them with the promise of a low price, but they tried to compensate with a very low trade-in. I find this disingenuous and dishonest. Yes, I made business with them... because I was in a tight spot and needed to solve a pressing need. Avoid Nalley. Go and do business somewhere else, where they might quote you higher prices, but will be more honest about trade-in and financing.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best In Class

byeonj1on 06/17/2014

No one could have expected better. Reginald D. is a true example of Best In Class having exceeded all my expectations. Not knowing what to expect when I arrived quickly changed when Reginald sat me down and did his thing. Soon after I left with my second car from Nalley Toyota Stonecrest. Please give my regards to all of the other staff for being so friendly and their pleasant smiles.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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