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Customer Reviews of AutoNation Toyota Thornton Road

4.6
Overall Rating
(23)
Recommend: Yes (22) No (1)
Write a review: Sales | Service
sales Rating

Very professional

by Marine4life33 on 05/06/2018

The sales department was great. Lou was very helpful and professional from beginning to end. Daniel was also outstanding with the financing. Our experience buying our new Toyota Highlander was very positive and I’m sure we will return to this dealership again and again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
77 Reviews
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sales Rating

Very professional

by Marine4life33 on 05/06/2018

The sales department was great. Lou was very helpful and professional from beginning to end. Daniel was also outstanding with the financing. Our experience buying our new Toyota Highlander was very positive and I’m sure we will return to this dealership again and again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!

by Marine4life33 on 05/06/2018

Great customer service! Will definitely return to purchase again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Disappointed

by chasStegall on 08/29/2017

Not good at all. I accepted the recommended maintenance of an Induction service. Never had this done before, but figured I needed it. My car was done quicker than I expected, however, after leaving and getting closer to home, my car began to act funny. Not accelerating properly, making noises, check engine light came on, etc. I had to bring my car all the way back, I don't live close. Very frustrated, and totally ruined my Saturday plans by making 2 trips to the dealership. Only to find out they didn't properly tighten a part, which makes me think I received a "rush job". Thinking twice about returning..

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great service all around, plus shuttle to and from work

by andrewl7 on 05/24/2017

always have a good experience. Robert called and explained the work needed and saved money on two new tires. had it finished within hours and was dropped off and picked up from work

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My corolla Service

by ShamirG on 05/24/2017

Customer service skills were amazing and I was told exactly what was wrong with my car and had it fixed in no time. Definitely would recommend Toyota to friends.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Maintenance

by Barnes89 on 05/22/2017

They were fast with the maintenance on my truck.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exceptional service !!!

by Codytownes93 on 03/17/2017

The whole service process from drop off to pick up was phenomenal!! Not to mention my car is running great ! It was done within about two days time and I even got great service when I mistakes the pick up times and was late for the service shop but the dealership was still open they worked everything out for me and I couldn't have been more grateful !!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding!

by Marine4life33 on 01/06/2017

The service department was able to get me in and out without an appointment for my 1st service on my 2016 Toyota Tacoma TRD Sport (5000 miles service, tire rotation).

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experoence

by teacherlady81 on 12/29/2016

After visiting several dealerships and test driving several vehicles, I found my experience at Toyota to be positive. On my first visit, I was able to test drive the vehicle with no pressure. The sale person was able to answer my questions without running back and forth to a manager numerous times.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Purchased a new 2016 Toyota 4Runner Limited

by RobertM95 on 12/23/2016

My overall buying experience at AutoNation Toyota was excellent! I not only got a great price on my new 4Runner, but I got a great price for my trade-in too.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Avalon owner

by Avalon261 on 11/23/2016

Was very pleased to learn that my service was covered under the service plan and that the service department honored it, even though I was unaware of the terms of coverage.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very poor communication

by Scarlotte8783 on 11/22/2016

Before I made it home with my newly purchased vehicle, the tire pressure light and oil change indicator were on. I was told both would take 15 minutes to check and reset. An hour and a half later, I was informed that I needed a new spare. I left to head back to work, made it a couple of miles before I realized they hadn't even reset my oil light. I was to receive a phone call when my new spare came in, which I was told would take a couple of days tops. A week later I finally decided to contact the salesman to see if it had arrived. It had and my husband took the car in again for the same "15 minute service". He was there for 2 1/2 hours. Our salesman was missing and no one at the company had any idea of our correspondence or even why we there. We had to show them screenshots of the emails before it was finally resolved.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

2016 Toyota Corolla

by lissab00 on 10/04/2016

The experience was awesome. Told my salesman what I wanted and what price I was looking for. Once I arrived at the dealership he walked me straight to the car and showed me the numbers. No haggling nothing. Process was smooth and easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great service

by Akguy01 on 08/11/2016

Great service. No pressure to buy and beat every price around.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Satisfied Customer

by ELatham on 08/10/2016

Everyone at this dealership made my car buying experience exceptional! My sales person Chris Brown was waiting for me outside the dealership when I walked into the dealership. He was patient and not overly aggressive in assisting me in choosing the right car for me (in my price range). Chris and Solomon (Finance Director) were extremely helpful in finalizing the purchase to my satisfaction. Chris delivered my car to my home the next day! I had a very positive and warm customer experience at this dealership. I would definitely recommend the Toyota dealership in Lithia Springs, GA for your next car purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dawn Plagianes

by Eden4126 on 07/27/2016

I was treated exceptionally well at Auto Nation. They were efficient, there were no hidden costs, I was able to get my extended warranty and was happy about the 3 year warranty on my tires and the 2 year courtesy service for my car. The salesman, Mr. Kevin. Echils as well as the financial person were excellent and went out of their way to ensure I was getti g the car I wanted a d the deal I wanted. It was a very pleasurable experience and I will go back.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very Kind

by JaewooKim on 07/19/2016

Cecilia explained to me very well about time to fix my car and informed on the future plan for repairing timing.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

robert

by FitzgeraldSt on 07/11/2016

over all the service was very good. The service adviser was very courteous

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

11:oo

by louise181 on 07/09/2016

I would like to say that my Ass. Service Manger Cecilia Thompson was very nice & helpful & that I will all ways recommend her to family & friends

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service, clean facilities.

by Liberty89 on 06/27/2016

I thought the initial visit was fine but I had to make a return visit. My air conditioning wasn't cooling properly but it got the best care possible. Cecilia was able to fix me up just fine. Thanks a million.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent buying experience

by christies71 on 06/23/2016

We had a great buying experience with Kevin Echols, internet sales manager at AutoNation Toyota Thornton Road. Kevin was very responsive to our many questions, worked hard to get us the price we wanted for our trade-in and made sure we walked out with big smiles on our faces. He even synced up our cell phones to our new, 2016 RAV 4 and demonstrated all the great new technology now available to us. He made a usually trying and tiring experience into something really positive. We would definitely recommend Kevin Echols and AutoNation Toyota Thornton Road!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
The AutoNation Drive Pink campaign, continues to raise millions for cancer research and treatment. Every AutoNation Pink Plate on the road helps put the fight against cancer on full display.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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Amenities
Complimentary Coffee
Complimentary WiFi