Mall of Georgia Ford
Today 12:00 PM - 6:00 PM
Customer Reviews of Mall of Georgia Ford
Review type:
Great Experience
by zimmy20 on 03/04/2025
The salesman, sales manager, and finance manager were friendly, professions, and quick to answer the many questions I had. In addition, they made the delivery of the vehicle seamless.
75 reviews
Sort by:
The only thing worst than my 2015 Ford Focus, is the service to it
by twv on 04/23/2015October 18th, 2013,had an appointment with John Schaffer Service Advisor at 3:00 pm. I told John about my car not shifting correctly, and that it seemed to be flooded, and had no pick up. John stated that it was probably due to the double… clutch transmission that Ford had installed in my Focus. He, John, told me that my car needed to be driven approximately 5,000 miles, before it would adjust to my driving. John did say, he would have a technician check my car out. John came back and said my car needed a computer upgrade, and did I have about an hour. I stated I did and he left to tell the technician. After an hour and a half John came back and told me my car would be ready in a few minutes. He stated that the technician found that my knock sensor was going bad and that they did not have one in stock. He said he would order one and call me when it came in. About 20 minutes later they brought my car to me and said I was good to go. John stated again that he would call me and set up an appointment when my knock sensor came in. October 23rd, : Received a phone call from John Schaffer , and he told me my knock sensor had come in and he asked; When can you bring your vehicle in, I told him I would drop it off after business hours on the 24th. He stated that was good and they would have it finished around noon on the 25th. I received a call on my home phone at approximately 1:30 PM, the 25th. John explained to me that my car was taking longer than expected and would not be finished by 6:00 PM, when they closed. He offered to get me a rental. He told me that they should be able to finish the work, Saturday the 26th. I declined the rental and told him he may have to send someone out to pick me up Saturday, and he said no problem. Saturday October 26th, I received a phone call from John at approximately 11:50 AM, and he stated they would not be able to finish my car by the time they closed at 3:00 PM, and told me he would send somebody to pick me up so I could get a rental. I was picked up and taken to the service department, where I met with john, and he told me they were having problems, because this was a new car and they had never replaced a knock sensor on this model. He told me he did not want to rush his technician because he wanted the job done right, I was inclined to agree. I took the rental, and went home. I received a phone call on Monday, October 28, and was told my car was ready. I went to the service department and turned in my rental, and spoke with John. He told me they had fixed my car and I was good to go. He also stated that because it was the new focus with the Eco Boost system, I would still feel it hesitating when shifting until I had driven my car 5000 miles at which time it would adjust. I continued driving the Focus having faith that the Ford Service Department knew what they were talking about. The car was a little better but it still acted as if it was flooding, and I was afraid to pull out in traffic because I never knew when it was going to stall and not move forward. Having that faith, I continued to drive and cuss the car, drive and cuss the car, and cuss and drive the car, hoping that eventually it would “adjust to my driving”. I finally reached the 5000 mile mark and made an appointment on February 26, 2014 for my 5000 mile checkup. I had and emergency at work and I had to have my wife take the car in. I told her to tell John Schaffer, that the car was still flooding and not driving correctly. They changed the oil, and John told my wife that he had 3 separate technicians drive my car and they all said it ran fine. He then told her that the more we drove it past the 5000 mile mark the better it would adjust. When I drove the car, after the 5000 mile checkup it appeared to me to be worse. I had to travel to Santa Fe New Mexico the week of 3-3-14 to 3-10-14, and my company rented me a 2014 Ford Focus. That was an “[non-permissible content removed] moment”. However I did learn something, this 2014 was exactly the same as mine, and it had 2420 miles on it. However, it did differ from mine because it actually ran extremely well. I traveled in the mountains, in the mesa, and not once did this Focus have any problems. That is when I knew for a fact that the Ford Service Department was feeding me [non-permissible content removed]! I was determined that when I got back home, I would call Ford and raise the roof. Low and behold I received a survey from Ford asking me about my last service and how they did. Needless to say, it was perfect timing, and I unloaded on the survey, as much as I could with the limited characters the survey allows. After filling out the survey, I received a phone call from John Schaffer asking when I could bring my Focus in for them to look at, and I said “the sooner the better”. That was on Friday, March 21, 2014. We made an appointment for the first thing Tuesday morning, March 25, 2014. Yesterday, March 25, I brought my car in and John Schaffer was out sick, and a Service advisor 9292 Sterling Patrick Oliver, met me and ask what was wrong. I told him the whole story and I must say I was not a pleasant person. He stated he would have them check out my car and they would hook it up to a laptop and drive around to see if they could get real time data. 4 hours later Patrick said I was good to go that they had found a short in the harness that connects to the Knock sensor. Please note this is the same knock sensor that they had such a hard time with and took 4 days to install back in October. I told him I couldn’t believe that I had been driving around all this time waiting for the transmission to adjust to my driving when obviously this problem has been causing all my headaches. The Service Advisor said, “It could have been shortening out intermittently”. I understand things happen, but it seems awfully funny to me that it would not act out when supposedly, John Shaffer had 3 technicians drive my car and all said it was fine, when it was not intermittently with me, it WAS EVERY FRICKEN DAY! I am writing this today, March 26, 2014, to tell you that for the first time since I have owned this Focus, which now has 6213 miles on it, is the first time I felt it perform as a new car. It is actually running good and no stalls, for the first time while driving up the hill to my subdivision. I am both disgusted and amazed that it has taken 6213 miles and 5 months to fix my car. I have to say that your service department completely let me down. I do not know if I was told the truth when I was told that 3 technicians drove my car and said it was fine, I do not know if the knock sensor was installed correctly (or if it even needed one), if the short was missed at that time, I do not know how it was possible that I was naïve enough to drive a car for 5 months believing the Service Department. What I do know is I feel like a fool, that I have been driving around a new car that ran like a POS, believing and having faith in your service department.Taking advantage of Ford Customers
by GaTruckguy on 01/02/2015Had my wife take our 2011 F150 in for oil change and a check engine light out of warranty. Tried to charge us over a 1000 for a TSB, called and complained about The price, Told me Ford Corporate gave me a 60% discount. Took 4 days and… still ended up paying $300.00 for what turned out to be a piece foam tape stuck on The intercooler ( takes 2 minutes), some intake cleaner, and The oil change. - The 300 for The work doesn't bother me as much as The 4 days screwing around trying to steal a $1000.00 from me. God only knows what they do to The general public. It should be crime, but it isn't, so buyer beware and take your business elsewhere.Polite, helpful, and professional
by jb1950 on 09/17/2010Was allowed to inspect the vehicle w/o any feeling of pressure. All information given proved out to be true as stated. Price was very fair. All & all, an excellent experience. Would return again and refer others.Completely Satisfied with Mall of Georgia Ford.
by jagrotz3 on 11/16/2009I bought my 2010 Fusion Sport from the folks at Mall of Georgia Ford. They were very knowledgeable about the product and had a great selection of just about every vehicle that Ford makes. They helped me find the exact vehicle I wanted and… offered me a very fair and aggressive price. The F&I folks put together a great package that offered me just what I needed in terms of the financing and warranty. The people at Mall of Georgia Ford really have their act together. I highly recommend them to anyone looking for a new vehicle.Never Again
by shepherd01 on 04/24/2008I bought a used vehicle from this business. The sales department was good, but the finance department and tag/title department was another story. They lied to me three different times. I would never buy another vehicle from them again… nor would I recommend them to anyone.Dealer invoice $35,235???
by roxanne_wolffe on 07/30/2012updated 07/20/2025I am a military member and I approached the dealership with my VeteransAdvantage X-price that states I am entitled to purchase a vehicle at invoice in addition to any rebates and discounts. I do not believe a $37,000.00 is invoiced at… 35,235.00. Doesn't add up... Nor were we given the $2,500.00 customer cash and I was not given a satisfactory answer as to why.Game playing and untruthful
by dhchooch on 09/14/2012updated 07/20/2025I stopped in to have a fuse replaced on my 2008 Navigator. I was shopping for a new car and started looking at stickers. A salesman gave me a test ride in a 2012 Limited Explorer which I assumed was new. As we drove he said it had every… option available on the limited vehicle. Since I was prepared to buy a 2013 I assumed i get a deal on the 2012. The sticker price was 41K. After dealing with the manager I was sold on the completely loaded 2012....After reviewing the paperwork I see that this is a used car. Once I realize that they came off $6000 immediatly. I was rushed for a Football game and paid cash plus trade it. I flew to Denver for the game came back and realized that this did not have all the options and after reviewing the price I could have purchased a brand new 2013 model, limited edition with all the options. This is the most dishonest dealer I ever met and I am 55 and have owned dozens of cars. After looking more closely there are paint chips stained leather and I am stuck as Georgia has no law to protect consumers. Stay away from this dealer, the comments on this site are bogus as I have spoken with others and they have all had games played by this dealer. What I am pursuing now is they would not let me leave and would not give me the keys to my car they were looking at for trade in. There are honest dealers and worth the drive. Stay away from these guys. They also wanted me to finance the car and pay it off in three months so they could steal from Ford Credit. That should have had me call the police to get my keys backProfessional and Courteous
by rf9928 on 08/29/2012updated 07/20/2025I don't imagine we were the easiest customers to deal with on the negotiation table and walked out once, but the staff remained professional and courteous and made the deal with us in the end. Finance department was fantastic and everything… went smooth and efficiently. Would definitely recommend and will return when I need another Ford vehicle.Quoted $600 Paid over $1700
by dhchooch on 09/13/2012updated 07/20/2025Went in to correct electrical problem with three year old Navigator. Without a phone call they replaced parts and charged labor fees for work not authorized. A total bait and switch. They promised the car in a day and I needed to rent a car… for three days as they said it was not complete. I drove to the dealership and the car was in the same spot I parked it. Stay away from this dealer. I am 55 and purchased dozens of cars in my life and never did business with an operation like this. All their reviews on other sites are bogus. They are writtien the same way so you can see they are dishonest by boosting their rating. Never do business with Ford again after owning at least six Lincilns and one ford Bronco in '85Horrible Experience
by Luis_in_Alpha on 01/26/2014updated 07/20/2025OMG! Where do I start! 1. The sales Dept. tried to exhort $500.00 out of my wife and I after the sale was completed!2. I took my car in today to have a SkyLink (a GPS based anti-thief system) installed and have the Zaktek paint protection… applied. My car was returned with half the application still on the car and wet! You would think that if someone is going to apply a sealant the the car would be washed and dried properly before the Zaktek would be applied. 3. If that wasn't enough the car was returned to me with a scratch that wasn't there before prior to being serviced. When I complained to the service Manager Jason O. he proceeded to tell me that wasn't a "Service Problem" but a sales issue. I requested to speak with the Sales Manager Scott P. When he finally decided to show up. and I pointed out to him the defects he said to me "That is Karma when you pay me the $500.00. I'll fix the scratch" and rudely walked away! I have filed a complaint with Ford's Customer Relationship Dept. and they are launching an investigation. I will gladly submit for scrutiny my contract and ask anyone to show me where I owe them $500.00. The BBB is my next stop followed by FB and anywhere else the public can read this!Simply put, STAY AWAY FROM THIS BUSINESS!!!
by mfarus on 08/09/2011updated 07/20/2025Simply put, STAY AWAY FROM THIS BUSINESS!!! The details are really too numerous to go into in this review, but I just would like to briefly advise people that value customer service, that value commitment to the customer, that value a “with… you to the end” attitude or just basically like to get what you pay for, do not count on any of those from this dealership. Basically, I bought an Edge new in November 2010 and the Sync/My Ford Touch system has had many, many, many issues since that time, even making it un-drivable. It may have gotten fixed last Friday 8/5/2011, but the only way it got to the point is because I made it happen. More than 50 total phone calls, emails and service visits later and it may finally be fixed only because I “harassed” them into fixing it, to use their words. If is very possible that the issues are actually Ford’s problem, but the fact is that I bought the vehicle from the dealer, not from Ford, and I expect the dealer to stand behind it no matter who’s problem it may be. I experienced an attitude of “don’t bother me” and a sense of “I don’t have time for this” from service advisers to the general management level. Not one employee went out of their way to make this right. I will admit that when I escalated this to Ford “Customer Care”, it didn’t get any better, but I will save those comments for the proper forums. A clarifications to the above, the dealer did perform an update that may have fixed the issues as stated above and did perform an oil change at no cost to help with the situation. A little late, but a sign of at least trying to make things right. A Ford employee (not a dealer employee) did take offence to what was stated above, although I very much understated the situation and didn’t go into the details of what we have really been thru in 9 months and she took the situation from really bad to even worse, so you bet I will address this in the proper places on the internet. Funny thing is that I tried for 173 minutes(several phone calls)today to get in touch with someone at Ford that may really care about our situation and was road blocked at every turn, it always came back to the same person that obviously doesn’t care about us. Bought my first Ford in 1981 even before I had a license, I have owned many and driven many as work vehicles, because of the lack of customer care, this will be the last Ford I buy.have your purchase plan ready when negotiating
by dvenesky on 12/28/2012updated 07/20/2025mall of georgia ford is a great place to buy your new ford, they offer the best price on a new car as compared to the tennessee dealers here in knoxville , and their inventory is first rate. no need to order a vehicle as they probably have… it . they mishandled my registration , and it caused me to rent a car for a week , and they paid the rental cost and apologized for the error. i am very happy with their overall customer service and would not hesitate to buy a new ford from them in the future even though its a 8 hr ride for me up and back very professional sales staff .they want to earn your business and id give it to them.
About our dealership
Hi, thank you for your kind review; we are happy to pass along your comments to the Mall of Georgia Ford team! Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 03/05/2025