The Volvo Cars Store

by caroberts646 on 10/24/2015

Unfortunately I can't give less than one star. I have purchased many cars over the last 20 years and this experience ranks as the worst. For starters the salesman straight up lied about leasing options. He said that Volvo uses it as a “bait and switch” and that whatever cars are being advertised for the promotion won’t be at the dealership. I later confirmed with 3 other Volvo dealerships that they definitely had “sign and drive” options that were very good…on any vehicle. Other than that, the initial sales experience wasn’t bad…when you are in there spending money and things are going their way, everyone is nice and accommodating. However, the second that something goes wrong they become very typical “car salesman” at a very typical “car dealership.” We were the last people to leave the dealership and so checking out was somewhat of a rushed process. Once the documents were signed it was all about getting us out of there. The vehicle was not cleaned, nor was there any “introduction” to our car. We transferred our stuff from the vehicle we traded in and headed out. As we got settled in to the car we quickly realized that the back seat on this vehicle was way too small to accommodate our rear-facing child seat (especially if a normal size adult sits up front). I called them at 8 am the next morning (we left at 8 pm and I called them at 8 am…so literally as soon as the business re-opened). I explained my situation to the lady on the phone and told her that I needed them to put the brakes on everything as the car we had purchased the night before was not going to work. I told her that I needed to speak with the sales manager and we may have to come and get our vehicle back. We had a little negative equity in our trade, so worst case scenario I would just take my vehicle back until such time as we found a better alternative. She said, “Oh yes, I’m looking at your paperwork and have the keys right here.” I told her to please have the Sales Manager call me as soon as possible so that I could get a resolution in motion (especially since I live 2 hours away). Several hours passed and I did not hear from anybody. I called back again and again asked for the Sales Manager. I spoke with Mike Hall and told him our dilemma. He told me that they had already sold my car! I told him that the S60 that we purchased was not going to work and that we needed to explore other options. Mike Hall told me that he would be back in touch with me. A couple hours later he had the original sales person (Fredrick Johansson) call me. For starters, the salesman does not have the ability or authority to make the decisions that needed to be made in this situation. Fredrick told me about 2 vehicles that were both 1 to 2 years older than the S60 I had purchased and both had over 30,000 MORE miles that the vehicle I purchased. That obviously wasn’t a satisfactory solution. Fredrick told me he would have to speak with his boss and then call me back. That is the last time I heard from anybody at the business. So before Mike Hall or any representative tries to respond to this review and say, “I wish you would have given us the opportunity to fix it…” I did. You didn’t return my first urgent call and then pawned me off on the sales staff (who we all know can’t resolve this issue). Once they got their money from the sale, they could not care less about the customer. Does that sound like a business that is “dedicated to integrity, service and family?” It looks good on a website and sounds fine in theory, but when it comes to actions they fail miserably…and by choice. DO NOT buy a car here. If you are set on purchasing a Volvo…do yourself a favor and drive to another dealership.

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by donna60 on 02/15/2011

I love my Volvo and purchasing it at The Volvo dealership in Winter Park was easy and no hassles. I highly recommend them.

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by montessori75 on 02/13/2011

Very down to earth and consistent in all of my interactions with this dealership. Has been one of the most enjoyable dealers I have interacted with. We will most certainly give them our business when we do decide to purchase a Volvo.

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by orlandomagic on 04/05/2009

I called up the dealer, told them I'm looking for a basic S80 in the Oyster Gray Color. They happened to have one that fit my needs and they automatically gave me the lowest price for a 2 year lease with 18,000 miles.

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