Schumacher Volkswagen West Palm Beach

Today 8:30 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
12:00 PM - 5:00 PM
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Schumacher Volkswagen West Palm Beach

4.6
Overall Rating
(9)
Recommend: Yes (7) No (2)
Write a review: Sales | Service
sales Rating

Sergio Sales Infinity Tyler service VW

by Classy and low pressure on 09/11/2020

I went with my fiancè and step son to test drive an infinity. Sergio helped us out and actually had me test drive 4 or 5 different cars, all used models I had been wanting to test drive and fortunately, Schumacher has an extensive used car selection. Sergio was patient and was not aggressive or pushy at all, trying to force a sale. He kept pretty quiet, outside of informing us of features. He let us discuss each vehicle candidly without defending any criticisms. Ultimately, I went with a VW Atlas, that unfortunately had a bad battery. He told me if it did not self charge after driving it home, bring it back and they would replace it for me, free of charge. It did not charge so when i came back to the Schumacher VW Dept, Tyler greeted me, informed me of the process with warranted repairs and explained it might take a little longer, which it did. But the repair was made. I have a new to me vehicle and a new battery and I feel great about my purchase and the deal Tim, the manager on duty, agreed to give me on a buy back/purchase. We will be doing future business thru Schumacher because we did not have a sleazy high pressure experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
61 Reviews
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sales Rating

Buyers BEWARE

by Vin Fortuna on 11/12/2020

Recent lease/with trade in Tiguan. My wife and I scammed out of $500.00! To be treated this way after my third purchase does not sit well. Be sure to get all the facts up front or they will take your money and signature and run. Not even the courtesy of the General manager to help resolve this discrepancy. Service after the sale! Search other dealers who care.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sergio Sales Infinity Tyler service VW

by Classy and low pressure on 09/11/2020

I went with my fiancè and step son to test drive an infinity. Sergio helped us out and actually had me test drive 4 or 5 different cars, all used models I had been wanting to test drive and fortunately, Schumacher has an extensive used car selection. Sergio was patient and was not aggressive or pushy at all, trying to force a sale. He kept pretty quiet, outside of informing us of features. He let us discuss each vehicle candidly without defending any criticisms. Ultimately, I went with a VW Atlas, that unfortunately had a bad battery. He told me if it did not self charge after driving it home, bring it back and they would replace it for me, free of charge. It did not charge so when i came back to the Schumacher VW Dept, Tyler greeted me, informed me of the process with warranted repairs and explained it might take a little longer, which it did. But the repair was made. I have a new to me vehicle and a new battery and I feel great about my purchase and the deal Tim, the manager on duty, agreed to give me on a buy back/purchase. We will be doing future business thru Schumacher because we did not have a sleazy high pressure experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Purchasing my VW off lease at Schumacher

by Gary BURGER on 11/23/2019

I had a very positive experience at Schumacher VW on Okeechobee in West Palm Beach. My sales associate Jared was very sincere / professional and attentive. The sales manager Greg / service staff Jay / Amanda / Gezer and Maggie all exemplary. They all made my Jetta lease buyout a very good experience. AND I AM A TOUGH CUSTOMER !!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Schmacher is Best

by elainemarro on 08/03/2019

Todd Moore at Schumacher Volkswagen is the best. He was patience and worked diligently with my husband and I to make sure we got everything we needed at a price we could afford. He answered all our questions and we never felt rushed. He made us feel like we were his only priority. He's definitely the guy to see in West Palm Beach, FL. We love our new Tiguan.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Volkswagen Jetta Purchase Experience

by Agarraputa on 06/04/2019

The dealership was great! Our dealer Todd was a great help and very kind. He always made sure we were comfortable and answered any questions that we had. Todd made service and the overall experience at Volkswagen very easy and quick.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

warrenty repair

by george on 04/11/2019

the work was completed accurately and on a timely basis

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Excellent experience

by Hope2222 on 04/07/2019

We love our new car. Tony Bermudez made the experience of buying a new used car easy. Tony took the time to answer my many questions and check out several models before we found our 2018 Legacy with low models. Tony did not apply any high pressure sale techniques and helped us spot this gem that had just come onto the lot. Tony helped us go through all the steps get our insurances and found the best finance person Matt Tobias to work with us. Meanwhile Tony took the car to be washed and ready for us and showed us how to use the new features in our car. Thanks Tony.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Ryley Pells/ Best Employee

by Terpy420 on 04/02/2019

So we walked into Schumacher VW of West Palm Beach. It was pretty dead at the moment and we didnt really recieve attention from anyone except Ryley, mind you we were here to buy a car not window shop. At first we were a little upset but Ryley sure changed our moods immediately. He was professional, funny and very straight forward at the same time he actually made the whole process pretty cool. He took care of us, did his best to make us feel at home. At the end of the day my mother bought a brand new 2019 Jetta 1.4TSI w/ a cool assitive driving tech. and it was thanks to him and i truly believe that. He has great character and is charasmatic. A great employee to have represent the dealership, Other should follow in his example. - Laura G. - Andres M.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great car and great dealership

by Jeff on 02/25/2019

Ryley was able to get me in the car I was looking for and at the right price. I really appreciate how quickly we were able to get a deal finalized and all the perks that come with Schumacher. Would definitely recommend.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great Experience

by melissa on 01/04/2019

Matt Needle at VW Schumacher was great. In and out in 3 hours! (a record for car buying) Sat with finance less than 20 mins. Majority of my time was waiting on the car to be detailed lol.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

AMAZING SERVICE BEYOND MY EXPECTATION !

by Dana_Dana on 10/03/2018

Greg Benefield and the Schumacher team have been AMAZING to me. They actually care about Customers and Customer Service, They are not just out to make money like most other Dealership Service I have experienced. Schumacher took care of my car SO swiftly with incredible expertise for a VERY complicated repair that no other service department or company or dealership could even do!!...even though my VW was no longer under warranty. WHY did they do this for me!!?? Simply because they CARED about me as a customer. I am still trying to understand how I got so lucky!! Their team even checked for recall repairs via my phone number/ VIN without my asking!! They replaced parts & did those repairs simultaneously TOO which addressed some other problems I was having with my car. Now my car runs PERFECTLY & looks SO flawless!!! I feel blessed & I am so BEYOND GRATEFUL that a company such as Schumacher exists & was there for me. If you need amazing service & great customer care.. DO yourself a favor & call Greg B! He honestly cares. He will set you up with one of his service experts & you will be treated amazingly. Just a note FYI... This is NOT even the first time Greg Benefield & Schumacher have come through for me. Trust me...don't go anywhere else! THANK YOU, THANK YOU GREG! Thanks SCHUMACHER 1

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Bob Stoessel

by Richard on 03/28/2018

Bob Stoessel always does a great job. I think this makes 10 vehicles he has helped me with for my wife, my daughter and me. Being 650 miles away on my most recent transaction made it that much better. He his an asset to your dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

EXCELLENT SERVICE

by triplejumper on 06/07/2017

The service advisor Nigel was very courteous and helpful

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great first time experience.

by JonBell on 05/05/2017

I was treated very nicely from the moment I go there by the gentleman who received my car and Nigel, my service advisor, was excellent. I am definitely now a new client.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great job

by Tealsson on 03/22/2017

Was a bit long of a wait but understood the reason for it and I'm glad it was done to ensure the car's success

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Amazing

by Hmcclymont on 03/01/2017

The service is always amazing and everyone is so accommodating !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

by wjames88 on 09/19/2016

Service we great as always, completely satisfied with the work done on my vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Tire replacmwmt

by llsalome1 on 08/30/2016

I needed a tire replaced and it was ordered due to not having it in stock it came in pretty quickly and I was in and out in an hour. My sales rep would keep me updated on the work and time it would be completed. I was vey happy with the level of service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Wish I lived closer

by Emarieqt315 on 08/05/2016

While on vacation in West Palm Beach, my tire pressure warning light came on. I made an appointment with the Schumacher Volkswagen West Palm service center to get it checked out. While I was there, they noticed that my coolant pump had been recalled and they replaced the part at no charge. A good experience all around; thanks, Schumacher Volkswagen West Palm!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Vincent Iorio- Schumacher West Palm Beach

by singletlt on 04/15/2016

Vincent Iorio my service advisor was/is amazing. I appreciated his attentiveness and patience. I've been told I'm a "picky" but really I have a high standard and expectation for customer service and Vincent met better yet exceeded my expectations. Vincent is knowledgeable and solution driven/focused in his approach to customer service. He is communicative and kept me informed regarding the status and needed repairs for my vehicle. I look forward to working with him and my next service. Overall my service experience at Schumacher Volkswagen West Palm Beach was positive.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good Service

by RTelford on 04/07/2016

Have been a customer since 2011...Vincent took care of my car issues this time...good employee...will go back for new tires next time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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