Today 08:30 AM - 07:00 PM
Open Now
Sunday
11:00 AM - 5:00 PM
Monday
08:30 AM - 08:00 PM
Tuesday
08:30 AM - 08:00 PM
Wednesday
08:30 AM - 08:00 PM
Thursday
08:30 AM - 08:00 PM
Friday
08:30 AM - 08:00 PM
Saturday
08:30 AM - 07:00 PM

Customer Reviews of Lexus of Palm Beach

4.5
Overall Rating
(121)
Recommend: Yes (46) No (5)
Write a review: Sales | Service
sales Rating

Buying Experience

by LDimas29 on 11/04/2017

Amazing workforce! I cannot give more thanks to Sebastien Maurrasse and Derek for being one of the most helpful, and amazing persons to make business with. They stuck with me until the very end and made this shopping experience one of my most memorable experiences. I am super happy with my Lexus NX and I cannot wait to go back and get our second vehicle from this guys. Sebastien even surprised me with an giant bow on top of my vehicle. I can’t be more happy with their service and my car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

121 Reviews
Sort by:
sales Rating

Buying Experience

by LDimas29 on 11/04/2017

Amazing workforce! I cannot give more thanks to Sebastien Maurrasse and Derek for being one of the most helpful, and amazing persons to make business with. They stuck with me until the very end and made this shopping experience one of my most memorable experiences. I am super happy with my Lexus NX and I cannot wait to go back and get our second vehicle from this guys. Sebastien even surprised me with an giant bow on top of my vehicle. I can’t be more happy with their service and my car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

RCF Transmission defect

by Ricardorcf on 11/02/2017

Generally outstanding service, professional and courteous service reps, but techs could certainly benefit from some training. RCF has hesitation in the transmission that gets worse each day and after a year, they're yet to solve the issue. Frustrating and definitely a safety issue!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Friday service call

by kathytgif on 09/18/2017

the service call for my Lexus was great. Rick B. and team made the experience quick and easy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service experience

by LBraswell on 08/03/2017

Excellent Service and courteous staff at Lexus of Palm Beach. I have been going to them since 2008 and I am never disappointed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Perfect in every way!!

by Marilyn2017 on 07/19/2017

Leased a 2017 ES 350. We were shown all the different acquisition methods by Ray Madeira who was friendly and most informative. Also helped ably by Marc Glassman. It was a friendly, hassle-free buying experience.a Kudos to Ray, Marc and all the folks at Lexus of Palm Beach.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New car purchase

by Travelo24 on 06/27/2017

Darryl Lewis provided an excellent buying experience. I truly felt like I was genuinely being taken care of. Very rare to find a sales person who cares without making you feel overwhelmed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

NX200t F sport

by Kbosse3729 on 06/03/2017

This is our second experience purchasing a car from Lexus of Palm Beach. The experience was consistent and was a pleasure.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

3 Comments

sales Rating

Valued customer

by Mammanormns on 06/02/2017

My overall experience was very pleasant . The sales person was courteous and knowledgeable he took the time to answer all my concerns.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Review of Lexus of Palm Beach Service Dept.

by jack804 on 06/02/2017

I have used the Lexus of Palm Beach Service Dept. only a few times, because I have not had any problems with my 2014 ES350, and because the Service facility is about 40 miles round trip to my home. However, I find the Service department to be outstanding and first class in every respect.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

85000 Mile Service

by blitzjan on 05/25/2017

My first time at this dealership. Everyone was very helpful. An excellent experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Bryon DeFau

by bryondefau on 04/10/2017

It was a very pleasurable experience . Joshua went out of his way to make sure my wife Liz and I were satisfied customers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Lexus of Palm Beach

by Jprendergast on 03/22/2017

I came here for a 20,000 service for my 2015 Lexus RX. The service took about an hour and a half, and the waiting area was very nice with water, coffee, cookies, and bagels. I was told that my service would take an hour to an hour and a half so I was getting a bit annoyed, but Charles came to help gather the paperwork and get me out of there. My car was washed at the end of my service and it was okay but not as great as I thought it would be. Overall, I would say it was an average experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Purhase of a new car

by virginia32 on 01/10/2017

I ordered the car over the phone and Tong was a big help and very easy to deal with...the buying experience was easy. The delivery time was a little long...I wish that could be shortened to an hour instead of two and a half as we experienced.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

First service visit

by grathke74 on 01/09/2017

This was my first visit to Lexus of West Palm Beach. Couldn't have been smoother. Great facility and good customer service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Lexus service

by Goldie75 on 01/04/2017

Great experience, prompt reception, comfortable waiting room and timely service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Horrible service

by Dconant56 on 12/31/2016

I almost overpaid for tires, but luckily, someone mentioned prorating to me. I had to ask them to check on it! Once the tires were put on, no one called me to let me know it was finished. I had to call! But because of not getting a phone call and closing early for the holiday, I had to wait to pick it up my car until after Christmas (a total of 3 days without a car...just for tires!). Once there to pick up, the paperwork wasn't ready, so I had to wait over an hour! When I finally got to my car, it was filthy and the dirty paper floor mat was still on the floor. Horrible experience!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

GREAT SERVICE at Lexus of Palm Beach

by twhite10192 on 12/29/2016

Annette, Alex, and Sophia were all very helpful getting me in a brand new Lexus NX 200 T F. They had my best interests in mind, and I can already tell that Lexus' customer service is miles above Honda's.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service!

by Maxchristian on 12/23/2016

Very happy with the service. My service person was great. In fact, I will ask for him in the future as he was one of the best I have had here and I am on my 5th Lexus GS350

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing

by Tiffany95 on 12/22/2016

Best customer service i have ever had at a dealership, great to work with! I mainly worked with Scott Kaape who is an amazing salesman and will make sure you wont walk out without the car and price you want. My financial guy, Kavon Moradi was also exceptional to work with, he helped us set the deal and get a maintenance package at a steal. Everyone else was very nice and made sure you felt comfortable. If you are looking to lease or buy, go to them. You wont be dissapointed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Pleaurable experience

by DianaLo88 on 12/20/2016

Had an delightful experience. Every single person I encountered was friendly and always asked if there was anything they could do to help. Will definately go back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Lexus of The Palm Beaches

by tonypetrolia on 12/17/2016

Great experience at this dealership and got the best deal on a 300H Lexus Hybrid by a lot over JM Lexus.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
videos
about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
The Drive Pink campaign, continues to raise millions for cancer research and treatment. Every Pink Plate on the road helps put the fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
Google Map
Amenities
Complimentary Coffee
Complimentary WiFi