Brandon Ford

Today 8:00 AM - 9:00 PM
Closed Now
Sunday
10:00 AM - 6:00 PM
Monday
8:00 AM - 9:00 PM
Tuesday
8:00 AM - 9:00 PM
Wednesday
8:00 AM - 9:00 PM
Thursday
8:00 AM - 9:00 PM
Friday
8:00 AM - 9:00 PM
Saturday
8:00 AM - 9:00 PM

Customer Reviews of Brandon Ford

4.9
Overall Rating
(74)
Recommend: Yes (73) No (1)
Write a review: Sales | Service
sales Rating

Purchase was a breeze!

byChrisotero81on 07/20/2017

I set up a time to come in and explained exactly what i was looking for. They did not disappoint. Thanks so much to Jim Markunas my sales guy. He was by far the best sales guy i have worked with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
440 Reviews
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sales Rating

Bait and switch - buyer beware

bynickdwagneron 01/13/2018

Brandon Ford pulled a bait n’ switch on us and it was an infuriating experience. We saw an F150 on the CarGurus website that was at their dealership. The listing was brand new and didn’t even have photos up yet. We drove 3 hrs round trip to go look at it on a Friday evening and they told us it wasn’t even on the lot yet...it was in detailing. We worked with a salesman (Shane, initially) that evening who assured it would be out on the lot the next day. So we made plans to come back the following day and Shane asked us to give him a call first so he could verify it was available to view. Next day, drive 90 min drive to dealership and call to verify it is available and ready to view. No problem. Shane hands us off to salesman James for some reason. Arrive, truck is right out front. Quickly into it for a test drive. All is good, really like the truck. We have cash in hand ready to buy. James goes to “manager” to get the ball rolling... And it all goes wrong. At this point they come back to us very apologetically saying that somebody actually came in that morning before us and began purchase process on that truck. But they’d be “happy to show us some other vehicles that are ‘similar’ .” The “similar” list was either much more expensive than the website price on this truck or had far fewer options. Nothing comparable. 1) why was this not communicated on phone when we called (30 min prior to arrival) to verify it was available? 2) why were we allowed to test drive a vehicle that was “under contract” to be purchased? At this point the entire encounter felt exploitative/dishonest at worst and incompetent at best. Other Ford dealers in the area (Veterans, Wesley chapel) independently warned to be weary of Brandon because of bait n’ switch. We figured it was a dig at the competition. Evidently not. Buyer beware.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Purchase was a breeze!

byChrisotero81on 07/20/2017

I set up a time to come in and explained exactly what i was looking for. They did not disappoint. Thanks so much to Jim Markunas my sales guy. He was by far the best sales guy i have worked with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Plesant experience.

bygingerbug1on 07/20/2017

Everyone very friendly and seemed cheerful at doing their jobs. I must say this is the most busy I have ever see a car lot in my life. Business is run like a very well oiled machine! Thanks to everyone involved in my purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

bySb1022son 07/19/2017

Everyone was very helpful and patient. They stayed late to finish the deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

byJustine1029on 07/19/2017

Our salesman Jake was great! Very patient and genuinely friendly. Finance Manager Matt was also wonderful to work with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byJust2bemeon 07/16/2017

As always the service at Brandon Ford was excellent. Nick took care of everything that needed to be done. Would not go anywhere else for my vehicles or their service!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

As Advertised

byBillGraon 07/14/2017

Great experience buying a new car! Saw the vehicle on the Internet, contacted Brandon to verify, arrived onsite, vehicle exactly as advertised. Very professional and courteous sales staff. Best car buying experience in forever!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great Service

byMjfavataon 07/13/2017

My service manager was great. Work done in a timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Service During Purchase Time

byRickBrown2on 07/13/2017

This was the best experience I have had in buying an automobile. There was no pressure, good communications, excellent service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Bumper and window repair

byjmiller88on 07/10/2017

work was completed on time and with satisfaction

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

New Tires

byDreaLeighon 07/09/2017

Excellent service! Appointment was quick and the work was top notch!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Brandon Ford - our Ford dealer

bySJHcobraon 07/07/2017

We have been dealing with Brandon Ford for 20 years and appreciate their service to us. JC Clements is our sales person of choice and is our advocate when we deal with Brandon Ford. We recommend JC and team for new or used cars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Smooth Purchase

bykingmackerelon 07/07/2017

Great experience working with Joe Spellman. The entire process was smooth including my trip to finance with Toni! This is not my first or even second purchase at Brandon Ford and they seem to get better all the time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very Satisfied!

bysmaclandon 07/05/2017

Just bought a 2017 F150 from Brandon Ford. The buying process went very smooth and was done in a timely manner. Our sales rep Ricardo was awesome!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Customer Service

byAmySuzanneon 07/03/2017

My service advisor, Gio Vescera, did an excellent job of trying to keep the costs as low as possible. He was always polite and courteous and even texted me in the evenings to let me know what was happening with my car! The work done on my Edge was well over $3,000 and Ford Motor Company paid for $2,000 of it. Overall, I am very happy with Brandon Ford and the level of service I was given.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

2016 Explorer

byDouggrangeron 07/01/2017

Very responsive to the issues we described to them. They fixed everything the first time and even comped the oil change. They went out of the way to fix all our repairs. We are very satisfied.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recall items

byHappiest1on 06/21/2017

Positive interaction and very good work appreciateda

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

loaner vehicle

byMsPattion 06/19/2017

Robert Lopez has always treated us well and lived up to his commitments to us. This repair is not quite complete as of yet since your collision center is stripping and painting the hood of my Explorer, but we expect everything to be great, as always.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

AC repair on 2015 Mustang

byHnicole08on 06/18/2017

Robert was courteous, efficient, & helped me plan ahead. I appreciate that he respected my time & convience & offered me a loaner car while repairs were being done. He kept me updated on the process via text; my preference. He also alerted me of inclement weather & showed concern for my safety. All around a great experience!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ford Explorer Repair

byarthornon 06/18/2017

Did have an interior leak in the rear of a 2015 explorer. Brandon Ford took the car without hesitation and promised to find the leak and repair the same. Michael Abati was the service advisor and handled everything for us keeping us informed as the vehicle went from the normal service to the body and paint shop where they located the leak, repaired and painted the spot and Micheal Did have an interior leak in the rear of a 2015 explorer. Brandon Ford took the car without hesitation and promised to find the leak and repair the same. Michael Abati was the service advisor and handled everything for us keeping us informed as the vehicle went from the normal service to the body and paint shop where they located the leak, repaired and painted the spot and Micheal kept us informed all they way until the vehicle was ready for pickup. Great communicator.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thank you!

bydboon32on 06/17/2017

Lyle, I would recommend my friends and family to purchase from you at Brandon Ford. Thank you for making the buying process easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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