Skip to main content

Crown Eurocars

Today 09:00 AM - 07:30 AM*
*At this time store hours may vary.

Customer Reviews of Crown Eurocars

178 service Reviews
Sort by:
5 out of 5 starsservice Rating

Andrew Kinner is awesome

by Lynette Davis on 01/04/2021

It was a pleasure to have Andrew as an adviser. He reviewed my warranty, service agreement, addressed issues I had, got my battery replaced under my warranty, and set up a seat repair. I appreciated his kindness, professionalism and going above and beyond.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Used truck sales team

by Great service team on 01/04/2021

Omar was awesome. He and Joseph sabzcek were great. These two made my experience a good one. These two went above all expectations. My sales person was Vic. Very nice. He was not on top of the product and warranty. Rest assured Joseph and Omar fixed things right. They saved this deal.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great customer service

by A Castellon on 12/19/2020

My advisor, Bruno Onetti, is superb. He is professional and kept me up-to-date every step of the way while ensuring I was being taken care of. Crown MB has a winner working for them. He is clearly excellent at his job and no doubt he enjoys what he does. I highly recommend Bruno

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Oil change GTC

by Fred on 12/15/2020

Tom was very helpful. Overall great experience. Zoltan is great Salesman too.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Very good experience

by Tiffany on 11/30/2020

The guy Andy who had helped me was Awesome and got everything fixed that I needed and wanted fixed and was given a nice loaner to drive until it was done, my only real complaint was I made an appoint online and even had a confirmation and both times they had no record of it, but thankfully my husband called as well so we were still able to get it in there but other people may not so becareful of that.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Thank you for excellent service

by Excellent service on 11/29/2020

Crown Tech advisor, Bruno Onetti performed with absolute proficiency and personal care. He is careful with detail work and a pleasure to know and depend on for service to my vehicle, 2012 Mercedes Benz

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Thank you for excellent service

by John Wilson on 11/25/2020

Bruno Onetti is incredibly proficient, he knows his subject and delivers grateful care to my Mercedes Benz like it was his car. Thank you, Bruno.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Excellent Service!!

by T Carlton on 11/25/2020

Andy Kinner is an outstanding Service Rep. I live in Riverview but when I have any service needs for my car I drive the extra miles to Crowne Mercedes because of the excellent customer service Andy Kinner provides.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Andrew Kinner

by Dane Clark on 11/13/2020

This was my first experience with Crown. Although my service was for a no cost recall for an airbag, Andrew Kinner was very professional. He even went the extra mile to clean the spots from my floor mats

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Bruno Onetti

by Bruno Onetti Crown Eurocars on 11/10/2020

Bruno was attentive and detail oriented. He worked with warranty companies in order to get the best result for his customer. I received the first class service expected of a Mercedes dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Professional - Shelley Frye

by Shelley Frye on 11/09/2020

Shelley Frye has helped us solve a sensor problem in the past, and her continued interest in our driving pleasure makes visiting Crown something to which we look forward.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Best service department I've been at!

by Oleg on 11/09/2020

Bruno Onetti in service department just goes above and beyond for customer service. I've never been to a dealership where me and my family are treated like royalty. He does not have to but he does and thats what makes us come back and get all recommended services done! Dan Morris is a phenomenal Manager there! His takes pride in his dealership and customer service is 100%. Zoltan in sales is also amazing and has above and beyond customer service. If you have any concerns, go straight to Dan, avoid Greg. Greg from pre owned sales manager did not do anything to provide good customer service. Did not want to talk much and said he would follow up and didn't. Thats my only concern. Overall all the employees are amazing!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Andrew Mrasz is the best!

by Excellent on 11/06/2020

Andrew Mrasz is the ultimate professional and makes the process of servicing my car so much easier. He’s very attentive and warm. I wish every car dealership had more people like Andrew!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Reliable

by Myrna Araico on 11/06/2020

Professional staff, very knowledgeable

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Crown Mercedes service department

by Crown Mercedes on 11/03/2020

Amazing and outstanding service by the dealership and Shelly Frye. They went above and beyond to service my car! Friendly and down to earth people who really live the core values of the company. They put customer’s needs as a high priority! Unlike other Mercedes dealers in the area, here you are treated with respect and and you always feel welcome! Highly recommended dealership! The service provided by Shelly was outstanding. Thanks so much!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Crown Eurocars

by Isidro J Hyatt on 10/28/2020

This is the second time I have shown up in an emergency type situation and the second time they have knocked it out of the park. Andrew Kinner did an awesome job assisting me, explaining my options and doing everything to expedite my process. Customer service like that makes me wish I could visit Crown Eurocars for everything.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Always Chose The Crown!

by Will on 10/27/2020

Car dealerships get a bad reputation for high prices but you truly get what you pay for. I spent thousands of dollars at a Performance shop. My problem was not only still there but worse. I called Andrew Mrasz and problem was solved. If you want it done right, see Andrew over at Crown Mercedes! Customer for life Will.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Awesome service experience

by Shequa69 on 10/20/2020

Andrew Kinner is the best Service advisor ever. He was very informative from start to finish! He also reminded me of Joel Osteen.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

New Slprinter Transmission

by New Sprinter Transmission on 10/13/2020

Bruno Onetti’s service can only be described as perfect! He is knowledgeable, professional, friendly and worked especially hard to get our new transmission quickly and at a good price. James Adams

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great experience

by Chevonne on 10/12/2020

Shelly Frye was phenomenal in service in all areas of Mercedes she went above and beyond and I’m great full for her service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

2020 GLS 450- 10,000 mile service

by John Stadler on 10/12/2020

Shelly Frey was exceptional. Very professional. Excellent communicator.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership