Customer Reviews of Lakeland Ford
Excellent customer service
Visited Lakeland Auto Mall recently unsure of what exactly I wanted - was met by a very nice young man named Kage who took time to go over my many questions. As we talked, it became obvious I had to do much more research and wasn't going to be purchasing a car that day. Kage never pressured me, and made me feel very comfortable and reassured. When I am ready to buy, rest assured Lakeland Auto Mall and Kage will be getting my business!
Best Service ive experienced
The service I experienced today was the best I have ever experienced visiting a car dealership and I highly recommend Manny Goveo for any car needs. Manny & the finance department were very helpful and quick!
Kage helped me last week to decide what kind of car I’d best fit in… I didn’t end up purchasing then but I will be coming back because of how much I appreciated his genuine help. Thanks again kage
KAGE WAS GREAT!
Kage was our salesperson today . My client was trading her Tucson in for something more spacious. He helped her with test driving, getting all of her numbers and facts for her new vehicle, he wasn’t pushy, he was very patient, super helpful and made the trading process soooo easy for her . On top of that he was very very sweet. He was like a true friend to her and actually cared about her wants and needs. Thank you so much cage . Now I am confident to call him when I am looking to buy my next vehicle.
Jackson Morgan did a great job in helping us with the purchase of our Bronco Sport. Any questions we had he explained very thoroughly. Everything went very smooth. Very satisfied.
Carlton is the MAN!! Got the best deal ever
Awesome place to buy a car. I have bought multiple cars through Carlton Gregory. He always greets you with a smile and treats you like family. Most importantly finds you the best deal out there.
Lakeland Ford Body Shop Review
I purchased my new F150 at Lakeland Ford and following an accident, I selected their Body Shop to perform the repairs. My Service Rep was Mr. Jon Camacho and during the course of the repairs, Mr. Camacho was professional, courteous, thorough, and diligent. Mr. C took the time to guide me thru the repair process, while simultaneously dealing with the at-fault party's difficult insurance company and less than cooperative adjusters. In the end the damages were repaired. If not for the fact that the Body Shop lost my keys, my beach umbrella went missing, and in Mr. C's absence the bumper was installed askew, I would rate the experience 5 STARS. Mr. Camacho is excellent at what he does.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recently I purchased a 2022 F-150 from Lakeland Ford and I was very impressed! I was helped immediately by Tim and was able to test drive the truck I came to see. Tim was very knowledgable with the vehicle I inquired about and it was a smooth process to purchase the vehicle. I highly recommend visiting Ford Lakeland! Tim and team will take care of all your needs.
Recently purchased new vehicle! Great experience!
I just recently purchased a new vehicle after working here for the last year and a half. I enjoyed every bit of the experience from finding the right vehicle, to finishing everything up in finance. The entire team here is super helpful and it is clear everyone is committed to provide world class customer service.
Don’t buy any vehicles without 2 keys
Wasn’t too bad purchasing. Normal dealer stuff. I just took a star off for each hundred I’m having to spend two weeks after buying a truck there. Make sure you don’t buy any vehicle without two keys. Trucks key accidentally got set to mykey. Only way to reset it is with another key, but my truck only came with one key. Dealership said only way to get a second key for the truck I just paid a bunch of money for is if it was out of pocket. So like I said, just make sure you don’t accept any vehicle without a second key. Only got put into mykey because we were figuring out how to reset the radio. It kept freezing but I didn’t want to bug them until I tried to fix it, guess it never pays to try and go about things that way lol. Talked to multiple people at the dealership to try and get some help. Was told the only way they would give me a key was if I paid for it and it would cost around $375 (before tax) for a new key. 1 time customer I guess lol
The truck was ready ahead of time, waiting for us at the front of the dealers parking lot. From the moment we got there, Manny Goveo provided us with great care. He answered all our questions and stayed with us for the entire process. Great dealership overall! Would recommend to anyone.
This is my third vehicle from Lakeland Ford, my salesman Jordan hung in there with me throughout all of the process not showing me something that I did not want, and finally finding me a truck that had what I wanted and more for a price that is in my budget. Thanks Jordan you made the whole process an enjoyable experience.
Excellent customer service, super friendly and helpful. Emmanuel Goveo help us with everything we needed, trying to help us get the best price staying close to our budget. Highly recommended, best dealership experience ever, all thanks to Manny.
Nick Young has been very helpful in the process of me getting a new vehicle. He hasn’t made me feel pressured and is currently helping me find the best vehicle to fit my needs.