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Lakeland Ford

Today 9:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
12:00 PM - 6:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM

Customer Reviews of Lakeland Ford

4.5
Overall Rating
4.54 out of 5 stars(68)
Recommend: Yes (25) No (3)
Write a review: Sales | Service
5 out of 5 starssales Rating

Best Service ive experienced

by Connor on 11/18/2022

The service I experienced today was the best I have ever experienced visiting a car dealership and I highly recommend Manny Goveo for any car needs. Manny & the finance department were very helpful and quick!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
68 Reviews
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5 out of 5 starssales Rating

Best Service ive experienced

by Connor on 11/18/2022

The service I experienced today was the best I have ever experienced visiting a car dealership and I highly recommend Manny Goveo for any car needs. Manny & the finance department were very helpful and quick!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Thanks Kage

by Mary moore on 10/31/2022

Kage helped me last week to decide what kind of car I’d best fit in… I didn’t end up purchasing then but I will be coming back because of how much I appreciated his genuine help. Thanks again kage

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
5 out of 5 starssales Rating

KAGE WAS GREAT!

by Kage rea on 09/16/2022

Kage was our salesperson today . My client was trading her Tucson in for something more spacious. He helped her with test driving, getting all of her numbers and facts for her new vehicle, he wasn’t pushy, he was very patient, super helpful and made the trading process soooo easy for her . On top of that he was very very sweet. He was like a true friend to her and actually cared about her wants and needs. Thank you so much cage . Now I am confident to call him when I am looking to buy my next vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
5 out of 5 starssales Rating

You won’t be disappointed

by Ray C on 09/15/2022

Had a great experience with these guys. Trey Peterson has a sales person was phenomenal and Lance at finances was great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Bronco purchase

by R Pfeff on 08/29/2022

Jackson Morgan did a great job in helping us with the purchase of our Bronco Sport. Any questions we had he explained very thoroughly. Everything went very smooth. Very satisfied.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Carlton is the MAN!! Got the best deal ever

by Vivi on 08/23/2022

Awesome place to buy a car. I have bought multiple cars through Carlton Gregory. He always greets you with a smile and treats you like family. Most importantly finds you the best deal out there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
4 out of 5 starsservice Rating

Lakeland Ford Body Shop Review

by Steve A on 08/01/2022

I purchased my new F150 at Lakeland Ford and following an accident, I selected their Body Shop to perform the repairs. My Service Rep was Mr. Jon Camacho and during the course of the repairs, Mr. Camacho was professional, courteous, thorough, and diligent. Mr. C took the time to guide me thru the repair process, while simultaneously dealing with the at-fault party's difficult insurance company and less than cooperative adjusters. In the end the damages were repaired. If not for the fact that the Body Shop lost my keys, my beach umbrella went missing, and in Mr. C's absence the bumper was installed askew, I would rate the experience 5 STARS. Mr. Camacho is excellent at what he does.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great Experience

by Kenny on 07/29/2022

Recently I purchased a 2022 F-150 from Lakeland Ford and I was very impressed! I was helped immediately by Tim and was able to test drive the truck I came to see. Tim was very knowledgable with the vehicle I inquired about and it was a smooth process to purchase the vehicle. I highly recommend visiting Ford Lakeland! Tim and team will take care of all your needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Wonderful service!

by Christa on 07/20/2022

Chris Cansler was super helpful and accommodating. Will do business again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great dealership!

by Barbara on 05/31/2022

Manny was wonderful and worked with us to get us where we needed to be to take home our new beautiful truck!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great Experience

by William R Marrero on 05/31/2022

Whe bought our new truck on 05/7/22 Misael Cortes is our sales rep. Very attentive with me and my family recommended 100%

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Recently purchased new vehicle! Great experience!

by Jackson M on 04/25/2022

I just recently purchased a new vehicle after working here for the last year and a half. I enjoyed every bit of the experience from finding the right vehicle, to finishing everything up in finance. The entire team here is super helpful and it is clear everyone is committed to provide world class customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

Don’t buy any vehicles without 2 keys

by Brian D on 03/16/2022

Wasn’t too bad purchasing. Normal dealer stuff. I just took a star off for each hundred I’m having to spend two weeks after buying a truck there. Make sure you don’t buy any vehicle without two keys. Trucks key accidentally got set to mykey. Only way to reset it is with another key, but my truck only came with one key. Dealership said only way to get a second key for the truck I just paid a bunch of money for is if it was out of pocket. So like I said, just make sure you don’t accept any vehicle without a second key. Only got put into mykey because we were figuring out how to reset the radio. It kept freezing but I didn’t want to bug them until I tried to fix it, guess it never pays to try and go about things that way lol. Talked to multiple people at the dealership to try and get some help. Was told the only way they would give me a key was if I paid for it and it would cost around $375 (before tax) for a new key. 1 time customer I guess lol

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great Service

by PL on 02/26/2022

Worked with Nick and he was great. Helped with transferring insurance and getting me the best deal. Great dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great Service!

by Josia on 02/01/2022

The truck was ready ahead of time, waiting for us at the front of the dealers parking lot. From the moment we got there, Manny Goveo provided us with great care. He answered all our questions and stayed with us for the entire process. Great dealership overall! Would recommend to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great truck!

by Jay Logue on 11/29/2021

This is my third vehicle from Lakeland Ford, my salesman Jordan hung in there with me throughout all of the process not showing me something that I did not want, and finally finding me a truck that had what I wanted and more for a price that is in my budget. Thanks Jordan you made the whole process an enjoyable experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Excellent

by KJ Padilla on 11/29/2021

Excellent customer service, super friendly and helpful. Emmanuel Goveo help us with everything we needed, trying to help us get the best price staying close to our budget. Highly recommended, best dealership experience ever, all thanks to Manny.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Best Service

by Tanner Annable on 11/02/2021

Nick Young has been very helpful in the process of me getting a new vehicle. He hasn’t made me feel pressured and is currently helping me find the best vehicle to fit my needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
5 out of 5 starssales Rating

Outstanding salesman

by Sheila B on 10/31/2021

Great quick friendly service. Would buy from Mr. Brester again and would recommend him to All my friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

A Foreign Kind of Service

by Jim on 10/01/2021

Denis made this trip seem very foreign to how things have gone for us in the past when in a dealership. Attentive, accommodating and tuned in to my desires. Different overall experience was refreshing!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

Useless Dealership

by Matthew Kline on 07/11/2021

Debated for bit to either write this review or not but, after I thought about the pompous, smug, cocky and arrogant attitude I received I said" They deserve it". A few days ago I was speaking (texting) with a sales rep from Lakeland Ford, told her my trade, sent vin#, pics etc. I said let's do a key for key or try to get as close to it as we can she said "this is very doable Mr. Kline come in at 4:30 pm and we'll have the truck cleaned and fueled for you to test drive". I was also told her manager Mr. Wrinkle ( and yes I cant say that without giggling like a schoolgirl) would be waiting for me and was briefed with full details. Now I don't claim to be a genius but, when something sounds too good to be true then they usually are. So I call Wrinkles and he had not a clue who I was. So after a quick discussion he told me we weren't going to find common ground on numbers because my trade that every other Ford dealership from Tampa to Orlando to Clermont was giving me 33k to 34k was only worth 29k to this holy grail of a dealership. So I move forward with my search. Today 6/17 I got a very fair offer from another Ford dealership (33k for my trade and they came down on their price) and it was a pen on paper offer so I figured I'd give Lakeland one more chance to earn my business since I had a document to prove they were lowballing my trade. So when I called I got this peach of a young lady who apparently already hated her life for whatever reason but, I didn't take it personally and asked for Wrinkles again. Wrinkles had left for the day so the lovely young lady asked if another manager could help me and asked for a brief synopsis of my situation and put me on hold. She comes back this time and apparently I am now famous there, she belts out "they're still not giving you more than 29k on your trade"! I tried to explain I had a document and I'd like them to try and earn my business but, by now this woman (woman used very loosely) was nearly rabid. So I just decided my business was going elsewhere and I did not deserve the [non-permissible content removed] attitude, the arrogance and to be treated like I was a bother. So guess what Lakeland. when that 38k Ranger gets bought at another dealership that deserves my business and money I will repost with a picture of myself and my new truck for your entire dealership! You're far from the only Ford dealership in Florida but, you might be the most useless.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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