Regal Kia

by jim1rob on 07/15/2015

When I buy a new car I want I want to pay for. I don't want add ons that bring up the cost of the car. I could not get them to listen at this dealership. In their favour I do not find buying a car in Florida a very pleasant experience. It has almost a trashy uncaring feel to it. Much like you see in Florida to begin with. Very transient come and go type population. That reflected in this dealership. Come and go type salesman. I have seen it just about every dealership, not just this one in Central Florida. I rather buy a car out of state, with a more long term sales team.

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by advrun on 06/10/2015

Amazing...I hate to right internet reviews but this dealership left me no choice. I emailed everyone including the owner and got one phone call from the salesman and that was it. Below is the email I sent to 7 people in management and sales at Regal Automotive and got no response. It is amazing how fast the respond if you want to purchase a car but how the do not respond at all if you have a problem. Letter below! Sonny, I am in receipt of your letter dated 1 June thanking me for buying a Kia and asking if I had “A Different Experience” Below lays out my experience with Regal Automotive Group. 1. Took over 6 hours to drive away in the car even though I had financing before I arrived. Huge backlog at the financing office cause severe delays. Made me sit in the lounge for over 3 hours waiting to close the deal. I know it a Kia and not a BMW but that seems a little extreme. 2. Upon closing the deal they could not find the car. They left me standing outside for 40 minutes. The manager made a page but had little concern. When I went back into the office and asked where is the car the manager told me it was in detail. The car had been sent to detail over 3 hours beforehand. He was just telling me something to make me go away. The care was found at the Chevrolet dealership. An apology may have been nice. 3. Then once the car arrived there was no gas it in it. The assigned a guy that barely spoke English and told me to follow him to the gas station. No Kidding!!!!! He was confused and asked me the customer what he was supposed to do. I went back in to the manager again and he paged for any salesman. No one showed up so he took off in the vehicle to fill the tank. 4. Told the salesman I drive over 800 mile a week and picked the Kia for it ratings and gas mileage. What vehicle today does not have cruise standard? The FORTE! I did not notice the vehicle did not have cruise until I started my commute yesterday. OMG what a shock. It is my fault but a good sale reprehensive would have explained what I was giving up in the cheaper model of the Forte. 5. Finally I contacted my salesman and several other email addresses to get the cost of installing cruise control in the vehicle. Finally, my salesman calls me and gives me the price. I asked if he could see if there was any way possible to lower this cost and he was going to have General Manager get back with me. I have heard nothing. Overall the experience was not good. I think the car is fine but would recommend using another dealership to purchase your Kia. I drove from Tampa to Lakeland to buy this vehicle and this was a mistake. If you could please respond on the cost to have cruise installed as soon as you can. If not I will just go to another dealer to have it installed. Well, yes, it has been different. Thanks,

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by Juansoba on 04/04/2015

Great place and great salesmen. Edward box was my salesmen and as every dealership was denying me on my trade cause I owe to much Edward told me come to me and we can get u approved. And he did now I got a brand new Kia optima thank you.

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by TheMcHughs on 01/08/2015

My husband and I just purchased a new car from Regal Kia and we had the best experience!! Our salesman was Red and he made our experience so much fun and enjoyable! He made sure we test drove every car we were interested in and made sure we walked away with exactly what we wanted and needed! I could not be happier and would definitely recommend Regal Kia to anyone who is looking to purchase a new or used vehicle! And if you ask for Red he will make sure you get what you want!!!

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by hannamom on 10/16/2014

I inquired online and was given all of the information I requested before I came in to the dealership. They were very straight forward with everything. Would recommend this dealer to anyone looking for a great deal on a new Kia.

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by yeager817 on 09/23/2011

The sales staff is very nice and will truly help you but they make you think youre getting this great deal on a car until you look at your sales slip, after they quickley rush you to sign the paperwork (because its late and everyone wants to leave) that they didnt really give you the best deal out there. Ended up paying full price on a vehicle that was really worth at most 24K, said I was getting a good deal and bam charged me 26k for a car.. guess thats what happens when youre a female..

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by genjc on 04/26/2010

that you could buy a car and not even visit the dealership? From the first contact with Jamie when I emailed in to the delivery of my new 2011 Sorento to my home by Chico, the whole process was a breeze! I didnt even have to haggle the price. They were already better than edmunds true market value and the other quotes I had received! I told them what I wanted, they found it and delivered the car and even the paperwork to my home! If only I had known it could have been this easy years ago! Kudos Regal! You have a great thing going! Keep up the stellar work!

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by ktaylor3 on 11/19/2009

I just bought my new Kia Soul from Regal Kia and I must say it was great! I called them up and told them I had been doing my research online and was not looking to play any games. They quoted me a fair price and when I got to the dealership everyone welcomed me(they even knew my name!) The Soul I wanted was pulled up front and ready for me to look at it! No hassle or pressure from the staff. Thanks again for making it painless.

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