Tom Bush BMW Orange Park

Today 9:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Tom Bush BMW Orange Park

4.8
Overall Rating
(33)
Recommend: Yes (32) No (1)
Write a review: Sales | Service
sales Rating

BMW of Orange Park

by 230i on 01/21/2021

This is our 2nd BMW purchased from Tom Bush in Orange Park. My wife and I had the pleasure of meeting Douglas Young at the dealership when purchasing a low mileage 2020 X3 BMW a couple of months ago. As we were finalizing that purchase, I asked him about any BMW products that may be available with manual transmissions. Douglas Young knows the BMW product line and is a consummate professional. He pointed me toward the 230i product which I really like. I just purchased a sporty 230i with a six speed manual from Douglas and will refer my friends to the best professional in the BMW business at Tom Bush Orange Park.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

87 Reviews
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sales Rating

BMW of Orange Park

by 230i on 01/21/2021

This is our 2nd BMW purchased from Tom Bush in Orange Park. My wife and I had the pleasure of meeting Douglas Young at the dealership when purchasing a low mileage 2020 X3 BMW a couple of months ago. As we were finalizing that purchase, I asked him about any BMW products that may be available with manual transmissions. Douglas Young knows the BMW product line and is a consummate professional. He pointed me toward the 230i product which I really like. I just purchased a sporty 230i with a six speed manual from Douglas and will refer my friends to the best professional in the BMW business at Tom Bush Orange Park.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

My Review Purchasing a 2021 740i

by Rory Bacon BMW Orange Park on 01/19/2021

First off this is my 3rd BMW purchased from my Sales Rep and BMW expert Doug Young... He is the reason I have punched 3 BMW's. First a 6 series, then a 5 series and now a 7 series. He gives me and my family the 5 star BMW Red carpet treatment every time. He gives me his full attention and guides me thru the process of buying or leasing a BMW. He makes you feel important as we should be treated. I would not have purchased three new BMWS in less than 2yrs if he was not doing a good job. I am a Retired Navy Master Chief, I know great customer service. I have purchased numerous cars in the last 35 yrs. I know Doug Young is the best. He has that rare quality of making people happy and feel good. Its more than just buying or leasing a BMW. He makes you feel like BMW family! He makes you feel good in a away that you refer him and his dealership BMW of Orange Park Fields to other people. When People see my BMW's... I tell them you MUST experience BMW of Orange Parkl. GO THERE TODAY.!!! I plan to buy More BMW's in future and refer all my friends and family to BMW of Orange Park!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Experience

by Tom Bush BMW Orange Park on 12/19/2020

We love our 2017 BMW 330i and so appreciate the excellent salesmanship of Crystal Cagle. She is low key and never pushy - just classy. Also we had an excellent experience being "trained" on all the features of our car by Genius Don Newell. He is extremely patient and constantly asked if we had any questions and never treated those questions as trivial. All in all the entire experience was the most pleasant car purchasing experience we have ever had. Thank you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Genius

by Genius on 12/01/2020

Met with Don at Orange Park BMW for my BMW genius appointment to help me learn more about my new car. Don was very professional and knowledgable. Learned some great new things! I appreciate the time he spent with me. Great feature offered by BMW!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

My Experience Purchasing a BMW car

by Michelle Foggatt on 11/20/2020

I jus moved from Manhattan New York to Jacksonville Florida two weeks ago and needed to buy a car immediately. I went online at Tom Bush BMW Orange Park website and saw a car that I liked and that was in my budget. In five minutes I received a text message from Tony Hojeiban who immediately scheduled an appointment for me to visit the dealer to take a test drive of the car. I arrived at the Dealership the next door and as soon I walked through the door I was greeted by the most friendly Receptionists. I met with Tony who went through the car specification in detail and then we took the car for a test drive. During the test drive Tony went through the special features of the car and also shared his experience drive this type of car. After the test drive Tony went through the car price and payment options. There were no pressure from Tony in regards to purchasing this vehicles. I went home to think about all the options Tony had given me. The next day I called Tony to let him know that I was very interested in purchasing the car. He scheduled an appoint for me to come in the dealership that same day. The process of purchasing my new car was a very smooth experience. Tony was very customer focused the entire time and only focused on my needs as a customer. After I then went to the Finance department where I sat with Douglas Young to go thought all the paperwork and signing. Douglas was very friendly throughout the paperwork process and very efficient. He even had the permanent car plate available to install to my new car. No need for a temporary plate. I was very impressed by Douglas efficiency and the time he took to ensure that I understood all the paperwork I was signing. After I have signed all the paperwork I was introduced to Don Newell who is responsible for going through all the features of the car inside and outside. Don was such a great guy spent about about two hours with me going through the features of the car, setting up my seat, merrows, navigation system etc...Don was very customer focused and extremely patient with me. There is no such thing as a stupid question for Don. He was like a father going through all the features of the car to ensure I was comfortable , confident and I was fully ready to drive home. I went back a few days after purchasing the car to see Don because a few question came up that I wanted him to answer for me. I went back to the Dealership to see Don and he spent another good two hours with me again explaining the features and answering my open questions I had. Don is fantastic! Thank you Tony, Douglas and Don for the best experience I have ever had purchasing a car. Thank you Tom Bush for having such excellent employees working at your establishment. Many thanks and kind regards, Michelle

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Encore session with the Genius

by Encore session with the Genius on 10/28/2020

On Monday I met with Don Newell, who walked me through the features on my recently acquired 2018 750i. I am always amazed how much knowledge Don has on the BMW fleet of automobiles. It is a pleasure working with Don, a true professional, delivering excellent customer service. I highly recommend the Tom Bush BMW dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Encore delivery Service

by Lawrence Speciale on 09/17/2020

Don Newell did a great job in providing me with additional training on my new BMW. The Encore Delivery is a excellent service for us new converts to BMW’s automotive line. Previously I was a long time Mercedes owner but since receiving my first BMW (2020 X5) I’ve been so impressed that I haven’t looked back. Keep up the good work Tom Bush BMW, I’ll be back for all my service and new car needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Encore/Genius appointment

by Bob Irons on 09/11/2020

Had my appointment with Don Newell today for my M2 Competition. Even though I read the manual and have been driving the car since May, Don took me through everything, a lot of very useful features that I did not know existed..it was a pleasure to meet you Don and thanks for all your help!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best buying experience ever!

by Alexis C on 08/22/2020

Jorge and Don made my test drives and purchase experience near a dream. They were so helpful and informative at each step of the way, with total professionalism and without any pressure. I would buy again with them any day of the week!! Don really is a BMW Genius, and his tutorial was so helpful, particularly once I made my new car selection. Thank you both, so very much!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Encore Appointment

by Angack on 06/29/2020

We had our Encore appointment Saturday with Don. He was so knowledgeable and took his time to explained every aspect of our new X3. This is a great service BMW offers to ensure we have the “ultimate driving experience!” Thank you Don!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

I love my new X7

by Yasha Albright on 06/18/2020

I love my new X7! BMW Orange Park definitely tried to accommodate me in the best way possible to make a "deal happen." However, also as a person in sales their follow up after the sale is poor. The sales representative that assisted me was newer and did not have a lot of knowledge outside of demoing the vehicle. Also, I got a flat tire less than 24 hours after driving off of the lot. My "BMW experience" is off to a rocky start. After signing paperwork and meeting with financing again prior to picking up my vehicle options as far as coverage goes should have been discussed again. I recommend to all future customers to purchase the extra coverages/warranties. Caveat Emptor, may the buyer beware.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Genius instruction

by Frank on 04/28/2020

Don at Tom Bush did an excellent job explaining the technology built into our new X7......and boy is there plenty!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

BMW Genius indeed!

by goldga1558 on 03/12/2020

Recently completed my visit with Don Newell, the Genius, to go over the features on my new X3. This gentleman is very personable and takes the time to explain any and every feature of your BMW in any degree of detail that you request. Time spent with Don was very informative and valuable to me and I had read through the Owner's manual extensively. Don't miss the opportunity to take advantage on Don's expertise.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great experience

by New BMW owner on 02/26/2020

Just purchased a 2020 X3 from Tom Bush BMW or Orange Park and could not be happier. Car is exceptional and so was the sales team, especially Jim Mitchell. Everyone was very polite and made me feel a part of the BMW family. Sales and finance managers made things go quickly with no pressure at all. Highly recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Wow

by David Jurgens on 01/07/2020

From start to finish, the best car buying experience ever! Our salesman, finance mgr, and sales mgr were a pleasure to work with. Our BMW genius, Don was great and very patient with us as we learned about our beautiful new car. We would definitely recommend this dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Purchase

by Ryan in St Johns on 01/05/2020

Best experience I have had buying a car. Fair price for both sides. Salesperson listened to what I wanted and what was important. After the deal was agreed to, salesperson had vehicle ready for delivery, paperwork was completed when I arrived and was out the door within the hour.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Place to Buy a Car

by Coldshad on 12/10/2019

Best all around experience purchasing a vehicle. I looked for a particular vehicle in a 500 mile radius and settled on Tom Bush BMW in Jacksonville. Sales and Technical support staff were pleasant to deal with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sales review

by Sales review on 12/09/2019

Jim was exceptional. It was a very positive experience .

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

BMW encore

by BMW encore review on 12/07/2019

Don is excellent in what he does . He is very patient with customers questions . He made me very comfortable and proficient in using all the features in my car . *****

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great service and very profesional!!

by Tito on 11/18/2019

I've always wanted to get a BMW and finally it was possible, thank God! Very Happy with the experience at Tom Bush BMW Orange Park!! Vanessa from Sales and Don from the Encore Team are great! Of course I was already exited when drove off but now and thanks to Don's knowledge and time to explain and show me all the nice features my X5 have I'm super happy with my Ultimate Driving Machine!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service and very profesional!!

by Tito on 11/18/2019

I've always wanted to get a BMW and finally it was possible, thank God! Very Happy with the experience at Tom Bush BMW Orange Park!! Vanessa from Sales and Don from the Encore Team are great! Of course I was already exited when drove off but now and thanks to Don's knowledge and time to explain and show me all the nice features my X5 have I'm super happy with my Ultimate Driving Machine!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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