Remarkable and Memorable
I took my BMW 228I in for its first service appointment at Tom Bush of Arlington. The experience was remarkable and memorable. Richard Berry was the service agent who greeted me and was so patient as I asked all sorts of questions about my new Beamer. I bought my car at another dealership and that did not seem to make a bit of difference to Richard.or anyone else at Tom Bush for that matter. They took my car in on time and completed the work within the time they had projected it would take. My car was clean and ready to go. This experience demonstrated the essence of what BMW's stands for, excellence performance. and top of extraordinary responsiveness. Julie I
Rich Berry is an Excellent service advisor for Tom Bush Bmw
Rich Berry is always very nice person , hes always informative , along with being an EXCELLENT service advisor, he always does a wonderful job seeing to the customers concerns along with their needs and he is the only reason I keep coming back to Tom Bush Bmw with my 750LI
Greatest car purchase
Thanks to the Tom Bush BMW team for a perfect car buying experience. In all my many car purchases I have never experienced such an easy smooth process. Abe Powell was outstanding in efficiency knowledge and care. He even came to my home to assist. My highest recommendation go to him and the Tom Bush team
Tom Bush BMW provided outstanding maintenance work and incredibly efficient service! Service Advisor Rich Berry is a top-notch professional: highly knowledgeable, always friendly and an absolute pleasure to work with...top marks!!
Thank you, Todd and Tom Bush BMW, for what was the greatest car buying experience I have ever had! Not only was I impressed with how quickly the X-1 I wanted was located but also with the efficiency of the entire process from start to finish. Todd was amazing throughout & I certainly appreciated his thorough knowledge of my vehicle and making sure I was familiar with all the features before I drove off. I can highly recommend Todd and the entire team to anyone who is interested in a new BMW!
Purchase of Certified Used Car
Can't say enough good about our experience at Tom Bush BMW. We had a great sales person name Luis Cruz was extremely patient and helpful as we went through the selection process and continued to help after the sale by ensuring that both my wife and I were familiar with all the features and controls. Also kudos to Michael Huang in the finance group for his expertise as he explained all the optional items that were available. Couldn't be happier with either the car or the service we recieved
I first brought my bmw for a coolant issue a few months ago. When they finished repairing the car, I picked it up only to find it with a cracked windshield and hood latch, which was not told to me, I had to notice on my own. I was told to claim on my own insurance. I again a few months later had a coolant issue. Was told it was a cap paid nearly 200 dollars, only to have a leak the next day. Had to bring it back, now it was a crack in the tank, which they claimed was new. Then tried to tell me the wouldn't be suprised if I was back next week for another issue and then quoted me over $500 dollars. I took it home and a friend fixed it in 30 minutes in my driveway. I will never go back there, completely waste of time and money.
CPO Purchase Experience
We had a wonderful experience! Mr. Luis Cruz greeted us and showed us a ton of options and aided us to narrow down what we really wanted and made us comfortable with our decision and vetted all of our questions. Mr. Andrew assisted as well. They did not haggle with us and were very up front and clear throughout the process. Very attentive but not hover over us at all. Will definitely be back when it is time for my husband to get a new vehicle.
Best service department In Jax
Yaz my service advisor was the best. He very respectful of my time and addressed all my needs. After the service he contacted me to make sure everything went well. I will definitely be returning to Tom Bush for service and any other needs.
I was passing through Jacksonville on business. Due to some excessive road noise, I felt it was time to replace my tires. I contacted Tom Bush BMW and was assisted by Beth Smithson. She was helpful and very professional. She helped me with my options and squeezed me in the very next day.
Went in fine left broken
Took my car in for a service recall and left with a car let radiator. They did an inspection and tolld me a few things that I knew we're bad but said everything else's was go even my e tire cooling system. Then when I get there I have a crack on my radiator neck, then was told it's been like that for .ore than a year. The car was almost undeniable, I barely got it home. They offered to cover half the cost of the repair and I told them I rodent want them touching my car ever again. Be aware of this dealership. Very bad customer service.
I could not be happier with my recent purchase at Tom Bush BMW. Luis Cruz was one of the best car salesman I have ever worked with. He was patient and not pushy at all. He listened to my wants and needs and identified a car on the lot that I had not even considered.....I instantly fell in love with it after a test drive. I would recommend Luis to family and friends alike. Thanks, for getting me into my dream car Luis!
Great Buying Experience
We purchased a Certified Preowned BMW from Tom Bush BMW yesterday. Our buying experience was great and our salesman, Luis Cruz, in particular was excellent. Thanks Luis for being so helpful!
Simply the best
Telis, Rob, Allison and Sheila made the buying experience better than any before. I cant say thank you enough.
Thank you, Patel & Sheila!
I think I can speak for everyone when I say that buying a car is not exactly a pleasant experience, but Tom Bush BMW is truly the exception and I really owe all of that to Patel. Patel's passion for BMW is obvious, and he does everything in his power to help you find exactly what you are looking for. The experience was so good that it makes me not even want to consider another brand in the future because I always want to work with Patel! He truly made it a great experience, and I would even say fun at times. I also want to make sure to mention Sheila in financing. She could not have been any nicer or patient with me when answering any of my questions, and her calming personality and demeanor immediately put me at ease during what can be a stressful part of the car buying process. Overall the dealership is beautiful, the staff was kind, and I will definitely be back at Tom Bush BMW. Thank you, Patel & Sheila!
Fantastic experience with Todd
I had the best car buying experience to date at Tom Bush BMW. From the moment Todd Thompson introduced himself, I knew I was in good hands. He treated my dad and I like gold. He explained everything about from A to Z about the vehicle and the leasing process, and in an honest transparent fashion. I won't be going anywhere else to buy a vehicle. The whole staff was genuinely interested and happy that I was happy. All the way up to upper management. Great honest group of people. Thanks Todd!
BMW Genius Session was teriffic!
Yesterday, October 26, I had my complimentary BMW encore training appointment with Romina, the BMW Genius at Tom Bush. We reviewed all of the technology features on my new X3. She was a true delight to work with. And, while I had done my "homework" prior to our session, she helped fill in the blanks that I had questions about, AND explain several things that I was unaware of. Another great Tom Bush experience!
Tom Bush BMW - Luis Cruz - Awesome Experience
I highly recommend working with Luis Cruz at Tom Bush Certified Pre-Owned BMW. We found a 2015 BMW 4 Series Convertible with low mileage and in excellent condition. Luis was professional, honest and great fun to work with!
Robert Lawson is beyond great, and can always accurately diagnose my service need - even when my description is not the most precise. After nearly ten years of him being my service advisor, I extremely appreciate that accuracy every time I visit! - Phillip Pope
2 Words: Marc Willis
If you plan to purchase a vehicle from Tom Bush BMW, I highly recommend you contact Marc Willis for assistance. He was very professional, knowledgeable, accommodating, and made the usually stressful car-buying experience quite pleasant.
We just leased a new 2017 X3 from Tom Bush BMW. Hands down the best car buy / lease experience we have ever had. Patel was terrific. He really listened. He was thorough in his explanation of our options as we compared vehicles. Our test drives were very informative and helpful. And, when it got down to the money part, well, that was the best surprise of all. He walked us through the economics of different options and what savings, or discounts that we could get. Then presented options, and a very reasonable bottom line proposal. Did we leave money on the table? Not much, if any. Do we now have a great relationship with a salesperson at Tom Bush? Absolutely. He's now our "go to" guy at the dealership. Good for him, and great for us.