Deland Kia

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Customer Reviews of Deland Kia

2.5
Overall Rating
(23)
Recommend: Yes (5) No (8)
Write a review: Sales | Service
23 Reviews
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sales Rating

Lied to

by jayorlando on 10/25/2017

I received 2 phone calls from PETE asking me to come in after I submitted on a website looking for a new vehicle. I previously shopped at KIA West where I received an offer but wanted something lower. PETE told me HE could get me what I was asking for. The day I was to come in Charlene the sales lady text me to remind me of my appt. I said that I wasn't interested in anymore. I immediately received a phone call from PETE stating HE is 95% positive HE can get me what I'm asking for and if not he will reward my time from driving to Deland from Orlando. I got there an I was helped by Charlene who stated she was standing next to PETE when he was talking to me and was aware of what I wanted. she took my info and then a gentleman came in and said he needed to run my credit to get a good price out the door. I said well who are you? YOU are not PETE. HE said who is Pete? I don't know a Pete. really??? so I explained to him who he was. He said oh he is in marketing and I said well then he BASICALLY LIED TO ME to get me in. The guy said yeah pretty much so. I said so u want me to do business with a lying company to get me in here? He said well that's your choice but we are really aggressive and can get you a great deal and used his sales tactics on me. Charlene then came back in and apologized for all and asked me what I wanted and she then also gave me some encouraging words about getting me a great price. So I said well I came here so lets see what you all can do for me. Well it took about 15 minutes for their "aggressive" work and they ended up being over $150 what KIA West quoted me. THIS PLACE IS A LYING JOKE!! Don't waste your time with their lies! Wasted my time and I took a half day off work for this! NEVER AGAIN I DO NOT RECOMMEND DELAND KIA.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Car purchasing never felt so easy

by USMCVet33 on 10/24/2017

Honestly have never felt any better when purchasing a car. No hassle into putting a down payment or selecting what was best for them. Instead they let me choose what was best for me and did not challenge my decision. My sales man Kelly was very very knowledgeable and kind not only to me but was patient with my kids. I would always recommend Deland Kia where ever I may be.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thank you Drew

by UnhappyMarie on 06/20/2017

My husband and I went into Kia Deland to look at the new Kia Sorento. We ended up purchasing a 2016 used Sorento instead. We were not completely satisfied with our experience but the manager Drew did work with us both to try and make us happy. The used car we purchased was being changed from cloth to leather seats. We were extremely happy with the leather installation but upset about two of the door handles not being done and the lack of communication regarding fixing the problem was frustrating but thanks to Drew following up with us, they are working to rectify the situation and make sure the leather is completed correctly. We love the Sorento and it looks sharp with the new leather. We are looking forward to Kia upholding to their agreement and fixing the other two door handles.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Buyers/Leasees Beware

by formercustomer on 05/30/2017

On or around February 8th during the servicing of our 2015 Kia Sorento, I asked to see Matt Rettinger the sales person who had arranged our two previous leases. The purpose of my visit with Matt was to show him an email from one of his competitors (Orlando Kia West) that stated that I had been chosen to receive $5,000 towards the remaining lease payments on our vehicle. I asked Matt can Deland Kia match this offer? After reviewing the document Matt said “that it was only advertising but that we can not only match this offer but we can beat it” and that you and your wife are definitely preferred customers with Deland Kia. I reminded Matt that our 2015 lease still had a year and a half remaining and we had only $4,500 to make the deal for an upgrade to a new 2017 Sorento; plus we wanted to keep our payments at $300 per month as with our previous leases agreements. I noticed that he was taking notes so I concluded our conversation by telling him that we would need to wait until March 4th so that I could arrange financing of the $4,500 that we had discussed. The financing took longer than I had planned but on March 20th my wife and I were able to go to Deland Kia and transact the new lease for our 2017 Sorento. Once again we reiterated the requirement that we only had $4,500 for the total deal and that we could not make payments over $300 per month. Before leaving I mentioned our ending mileage for the 2015 Sorento and then my wife and I gave Matt our keys assuming that this vehicle was part of the deal. A month later we received an invoice in the mail for $4,097 for the remaining payments on the 2015 sorento, (so much for matching or beating the Orlando Kia offer) thinking it was a mistake or Deland Kia payoff had crossed in the mail we did nothing until last week when we received the second notice for payment. We immediately tried to contact Matt to find out what was up. We should have known there was a big problem when Matt did not respond except to send a quick email saying that because of the memorial day holiday we should wait until next week. But because of the seriousness of the situation we called Matt’s manager and then the general manager to see what could be done. They could not answer questions like “ what happened to our old 2015 sorento” but they assured us that they would check out what happened and get back to us, which did not come to pass. So on Saturday, May 29th we drove over to the Deland Kia facility to get a resolution to our situation in person. We started with Matt, who of course wasn’t available so we requested to see his manager, John. After explaining to him our story and showing him the email from Orlando Kia confirming my discussion about the $5000 off of the 2015 lease payments, his response was that Matt treated our situation as only a lease for the 2017 and that he did not mention anything about the 2015 lease; he did however concede that the email was a conundrum. So, today after talking with JD the general manager he reiterated that there is nothing they can do now, if only we would have got back to them a day or two after the snafu he could have done something except we didn’t know there was a problem until two month had passed. The bottom line is that this whole incident is a “he said, he said” conversation with Deland Kia not believing our story even though I offered to take a lie detector test but everyone at Deland Kia taking the word of their deceitful sales associate who withholds critical information to protect his butt. Surprise, surprise. Fortunately there are other more honorable car dealerships for future leasing. Buyers/leasees beware!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

do not buy from here

by notokia on 05/26/2017

I purchased a used car and was told it came with a bumper to bumper warranty for the first 30 days. 22 days after my purchase, before I have even received the first payment coupon, the passenger side window motor stopped working. When I brought it in to be repaired they informed me that I would have to pay for the repair myself and that the only thing covered was the drive train, even though we were told bumper to bumper by the sales agent. I ended up having to pay $200 for something that I was told should have been covered.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Charlene Gordon

by Donalddavis on 05/21/2017

Two thumbs up to Charlene Gordon at DeLand KIA. Absolutely, hands down the best experience purchasing a vehicle. Her knowledge, professionalism and get her done attitude was both refreshing and appreciated. We are very pleased with our 2017 KIA. Thank you Charlene and all those who made our experience awesome!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Do not go here horrible corrupt dealership

by KDGreen on 05/04/2017

Brought a huge problem to their attention well before my warranty was over and they told me I'd have to pay for it to be towed there, they shorted my car 5 quarts of oil which caused all of the internally lubricated parts to obviously not get the lubrication needed to perform, 30 days after buying this car from them and less than 2000 miles and I've had to put a new transmission in because it lost a gear and now my engine is blown and a new one will cost over 6000$, do not buy anything from here they do not honor warranty and if you bring it to the attention of who is supposed to be the ones who can make a decision they say they can't do anything and argue with you and threaten to hang up the phone, none of them are knowledgeable enough to take care of my problem and apparently don't understand how important it is to make sure a car leaves with right amount of oil. DO NOT GO TO THIS DEALERSHIP, they tell you what you wanna hear until you leave with the car.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Find another dealership

by Acheek1989 on 05/03/2017

Terrible customer service as well as correspondence. I dealt with brian and richie, They dont reply to emails, they dont call you back, been requesting a call back from a manager for two days, and I was promised a $25 gas card for coming up to the dealership a 45 min trip that I was never given and they still are refusing to follow through with their word.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

NEVER WILL I BUY SOMETHING FROM THEM.

by eagle312 on 02/08/2017

Bought a used Kia Sorento from Enzo with 69k miles. I told him and the sales manager that I did not like the tires that were on the Sorento due to having tire rot and low tread. Enzo, the sales manager and I compromised on the dealership selling me a set of tires AT COST when I needed them. I went in for my first oil change 2.5 months later. Service told me I need 4 tires, a front passanger CV joint, alignment, and rear breaks. Funny how none of this was needed 2.5 months ago. I asked how much the tires would be at cost as I was promised. Service Department said they would have to call me back in the morning. I never got a call so I called them in the afternoon. I was told each tire would be $141.25 plus tax and install. I said I would have to check around because that sounded very high for Dealer cost. So after looking around, I found them lower at Daytona Kia and other dealership around central Florida. I went to Deland Kia and after a lot of arguing and being passed around to service, sales, and parts I was told "Well what is cost? Sales never told you what COST is defined as. You know Cost could be after we order the tire and store it and then do paperwork, and pay the staff." I said, "Well that would be called RETAIL not cost sir." So finally the parts manager told me they pay $115 for the tire from Kumo. But he would not sell it to me at that due to they sell them to their staff at cost + 10%. So I could have it for $125. STILL NOT COST LIKE WHAT WAS WRITTEN BY ENZO! I ended up going to Sam's club and getting tires from them. And low and behold I found out 4 of the 5 tire studs were cross threaded so badly that they could not get one of the tires off. Funny how I was told they did a comprehensive safety inspection on the vehicle before I bought it. I guess they don't check tires. I encourage any manager to contact me anytime to refute any or all of my statements. I'm willing to swear to in court if need be.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Most thankful

by BeckyTellier on 01/14/2017

I cannot express my gratitude enough. Phil DeRosia is an absolute pleasure to do business with and would recommend everyone to him. He went out of his way to make sure I was happy with my purchase and didn't settle. I have poor credit and nobody could get me approved except them and the interest is not as bad as others were offering. Thank you so much deland kia for the outstanding experience. And an extra thanks to Phil and Jacob!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

LOVE Charlene!!!

by donnamr3211 on 01/14/2017

LOVE Charlene!!! Bought a van from her back in 2013 and when my daughter in law needed a new car I sent her to her and she got her into a great car with a low payment. If I ever have a problem she handles it right away. I HIGHLY recommend buying a car from her. She NEVER pressures you and always treats you like family when she sees you. LOVE YOU CHARLENE!!!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bad credit. Will not be treated well

by Irizarry11885 on 06/19/2016

Have cars online that they don't have on hand they say they are more expensive. And if a co-sigh. You need to be in the same house. I was treated badly and told that I will never buy a car. Having 5,000 dollar down. Obviously didn't say a word about the $. Wanted to see what that offer. Not good people to neagociate. Told that my credit was so bad that the interest was from 16-20 my credit was 580. I'm new to this. But I do know when I'm not getting a good treatment.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

CRUSHED

by aupson0221 on 03/09/2016

I specifically called Deland Kia to ask questions before taking time out of my day to drive there and get crushed my another dealership. I was trying to trade my 2015 outlander for a 2016 optima, my sales person mike massie was very nice but I still had a terrible experience. I left this lot in tears because the sales manager basically told me mitsubishi was crap and he didnt want one in his used lot...isnt that nice? Anyways, before actually going I did a pre qualification app and the sales man said all looked good and he didnt see why they couldnt make a deal. He knew I had negative equity before I went but when I got there made me feel and look ridiculous. I'll never try to get a Kia again and I'll never recommend them to anyone.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Bad Experience, Rude, stay away

by airforcevet on 09/08/2014

I am 70, a veteran and in ill health. Deland Kia shoved us from one salesman to another keeping us in their little glass cubicle. We have a diabetic dog at home, it was Florida hot, I told them we had to go, we could come back. After three salesman took turns on us, I got up and had to push my way out. Worse, another salesman followed us to our car and insulted us. I told him I would not take one of their cars if it were free.. We found a 1 year old Sorento at Mullinax, New Smyrna and bought it on the spot. We saved many thousands as well. We were treated politely and caringly a Mullinax.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

A Wow Experience

by grateful11 on 06/22/2014

ON Saturday, June 21, 2014 I had a scheduled visit to the dealership and had already explained my way upside down equity situation from a Daytona area Chevy dealership to Kristina. We spoke for about 20 minutes by phone, she listen never interrupted nor may me feel I was in a no win situation. What she did was promise me she would do all in her power as well as they others in the Dealership to help me get out of the negative equity situation and if there was a way out they would find it. Prior to my call to the Deland Kia I had been to 4 dealers including the one who sold me the car, and all walked away from me saying there was nothing they could do for me. I was even told to have someone dump my car in a river, buy a second vehicle and turn in the upside down one, never given my original paperwork when I purchased the car. I must say this dealership exceeded my expectation from the first call to Kristina to signing my paperwork on my new vehicle. YES, the dealership got me into a 2014 Kia Optima and I'm in love. I have severe medical issues and needed badly to get out of the Chevy Sonic and felt trapped, but after my wonderful ride home in my new vehicle I'm in shock that this dealership was able to help me. There were no hidden numbers, no lies to be told, honestly, and I felt I could truly trust them. I was greeted by almost every level of sales and felt like part of the Kia Family. I read the reviews online and can honestly say it sounds like a completely different dealership because none of the negative comments online I personally experience or witnessed with other customers. I plan on sharing my experience with anyone that will listen and maybe there is another person in the same situation I was in and can only say run don't walk to this dealership and ask for Randy he was an honest and compassionate sales person you will ever meet. Thank you all for taking such good care of my needs and I look forward to many years of working with you on all of my service needs. Lastly, I two sons in Connecticut that were shocked of me getting this vehicle and are ready to drive on down and work with these folks. No bad experience from me and can only say, speak up about your concerns because these people are compassionate about their work and will do everything in their power to help you.. There is nobody else like them, and I have not been paid or asked to post this message either. Just an honest customer who wants to share her experience and hope it can help someone else like me. Thank you again to everyone in the Kia Dealership you should all be commended for such an excellent job...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dishonest / Dishonest

by hector23 on 06/15/2014

Worst car buying experience of my life!! I would never recommend deland Kia to ANYONE!!! this is how they make they money I go over there from orlando with my wife get a kia soul 2011. 40,000 miles put down 2,500 dollars with the $365 dollars monthly payments SURE NO PROBLEM week later they call me the bank need more money yours payment are $410 really [non-permissible content removed] I thought yor guys keepin it awesome so whay you let me drive the car out the lot in the first place but wait get better at that point you only have 2 choice is give them more money or return the car and loose the down payment money after confrom Jacob from finance Deland kia he push my hand were I was holding my phone and try to hit me but wish he would if any one know if I can sue them can you let me know please still not convinced wach the video at [HTML removed] and let me know what you think? DONT BE STUPET IS A REASON WHAY THEY MAKE YOU SING A FORM WAIVING TO RIGT TO SUT THE BANK

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Dishonest

by jrg16 on 12/13/2013

We arrived at Deland Kia and test drove a 2012 Optima. We were very pleased with the vehicle looks and condition. After the test drive a sales manager was in the lot and asked what we thought. I asked about the price. His answer - "I would not want to lose a customer over 200 hundred dollars". So now the original salesman is out. Now there is another Sales Manager has come into the office to negotiate with us. So I go out to look the car over again before I commit to buying. I found a few scratches but the original floor mats are in the trunk and in good condition. We then decide to purchase the vehicle. The next day we came back to pick up our pre owned 2012 Optima, drop a check off and sign some papers. I get one set of keys, the original floor mats are now missing and they did not even fill up the gas tank. The last KIA I purchased they filled the tank up, this time I left with a half of tank fuel. Before leaving I asked about the extra set of keys. I was told that you don't have them and they suggested that I could contact the original owner to see if they still have them. I was the offered the option to buy a key and new remote for a additional 150.00 after I just bought a car from them. I am a repeat customer to Deland Kia within one year however, after this experience I will not recommend them to anyone or purchase a vehicle from them again

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

[non-permissible content removed]

by Gymrat1963 on 09/04/2013

The [non-permissible content removed]at this dealership swindled a 92-year-old man into buying an overpriced used car despite his protestations that he wanted to wait for his daughter to review the deal. They gave him a six-year loan (at 92!) and a bogus warranty -- and refuse to either take the car back or revise the terms. No integrity.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Dishonest

by granito on 07/22/2013

I filled out an online inquiry for Deland Kia, several minutes later I received a call. During our call I explained that my wife and I wanted to purchase a new Kia Optima and trade in our 2012 Camero. I further explained our current poor credit situation, how much we owed on our current vehicle and the mileage. I was told over the phone that I had nothing to worry about because they had a diverse set of lenders and that if I came down to their location they would get my wife and I into a new Kia today. Once I got their the internet sales manager I was supposed to be meeting with pushed me off onto another associate and after I had dropped what I was doing to make it down there right away. The whole experience was extremely impersonal and I felt more like a number then a person. After sitting around for almost 2 hours I was notified that there was nothing they could do to help us because we were to upside down with our current vehicle and credit rating. What really upsets me the most is that I did not want to waste my time just to be told no and even after I was assured that Deland Kia would be able to get me into a car today. What really happened was that Deland Kia lied to me, just to get me in front of there sales staff just in case they could sell me a car. Does this sound to you like a dealership who's goals state: "Our goal here at Deland Kia is to provide the community a company which will satisfy their transportation needs and instill dignity, honesty and integrity. We are a company made up of real people who are committed to excellence and who stand behind their word. We use compassion throughout our day as a statement of who we are and what we will do to fulfill the needs and desires of our patrons and fellow employees." I would not recommend this dealership to anyone, just imagine if they will lie to you to get you into the door, what else are they lying about?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Rip offs

by bonehower on 11/30/2012

These people trid to take advantage of my mother and did not get away with it. After I went over the proposed deal for a new Kia Optima, I found they were charfing my mother almost six thousand dollars more than MSPR and they were trying to lowball her trede for another 5 thousand. My mother is 87 but still very sharp and I was able to help her buy another Kia with the same options for thousands less and she got 5 grand better on her trade. Anyone giving this dealer a good review was either treated completely different than we were or has no clue how to negotiate a car deal. Dealer not recomended!!!!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Great experience overall

by cjc1130 on 12/19/2011

Customer service was great! Seleana was/is always available. Had to wait a little too long to finalize the sale(paperwork), but great experience overall!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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