GM Jeff Serio is why you should not purchase a vehicle from this dealership
Purchased a Genesis and noticed vibration on tires at 70+ mph. Took car in to dealership for warranty service with 1800 miles. I thought it just needed a high speed tire balance, I was wrong. The tires developed flat spots from sitting in one place for a long amount of time. I sat down with the GM "Jeff Serio" and told him they sold me a defective product and I would like the tires changed out. He disagreed and asked why I didn't bring car in sooner. It's not that I can not afford the new set of tires. It's a matter of principle. I think we all know the flat spots were developed on the dealers lot and not from sitting in my driveway. This was my 2nd vehicle purchase in less then a month and he really didn't care if I had purchased 5 cars he was going to save his dealership $1000.00 in tires not matter what. I told him I would never purchase another car at this dealership again. I will never give a referral to buy at this dealership. Jeff Serio had no problem with that he just got up from his desk and walked out. It's a shame because we had a great experience with the service and professionalism of the sales staff thinking it would translate throughout the business. Unfortunately there are always a few bad seeds and this one has way to much control. So I say congrats on saving your dealership the $1000.00 in tires Jeff Serio, your a real piece of work!!!
Horrible customer service!!!
I have a 2012 Santa Fe. My car is at Rick Case since July 21st due to engine problems. After 2 months of a lot of excuses I was told that extended warranty denied my case. Their report stated that the engine overheated. It did not!!! There was never any smoke coming out of it. I later found out that the warranty is subcontracted thru a third party and if i don't agree with the findings to call them. Hello!!! You sold me this warranty...shouldn't you fight for your customers??? Since they weren't going to call them... I did!! They told me that Rick Case technicians were always busy and not helpful. The inspector had to evaluate the car in the patio (rather than being lifted inside their service area). They will not reopen the case unless Rick Case gives them a good reason. A week ago I was there to speak with the service manager Cory Wells and he send me to the new cars department to get a new car! Unbelievable!!! At one point I was inside the general manager (Jeff Serio) office with 2 sales associates and they were trying to convince me to get a new car. Jeff Serio is not answering my calls, txts or e-mails. Dont buy a car from Rick Case, if you do, don't count on their warranty and taking care of their customer.
Ive been meaning to write this review for two months. I worked with Tiffany Shelton and she was an absolute dream. I knew I wanted a used 2013/2014 Hyundai Elantra, so I reached out to various dealerships in South Florida based on their online inventory. I received a response from Tiffany within an hour. She even offered to take the car to my home for a test drive. I visited several dealerships (based on ascending price) for two whole weeks. I was completely turned off by the whole car buying experience from the aggressive macho sales tactics to the fear mongering that goes on in the finance office. I am a young, single woman shopping alone for a car, BTW. I held off on visiting Rick Case because the initial offer was out of my price range, but after walking away empty handed from other dealerships I decided to finally stop by. I didnt negotiate as strongly as I should have and I couldve definitely walked away with a lower base price had I tried harder. Anyway, I worked with Tom Anderson, Tiffany Shelton and Steven Fosse from finance. The experience was smooth (as far as the car buying process can be) and extremely professional. When its time for an upgrade, Ill definitely return to Rick Case. Kudos all around. 
Rick Case Hyundai Review September 2015
After weeks of researching online and visiting 3 different dealerships, I finally decided to go to Rick Case Hyundai of Davie, Florida. In short, it was a long road with many bumps but ultimately it was worth it but I don’t think I would do it all over again. The Good: Other dealerships have sales reps huddled in groups while they wait for a customer. This always made me feel like they’re a group of sharks just waiting to attack the next piece of bait that falls into the water. I’ve even experienced a sales rep that lit a cigarette right before we took a test drive. Needless to say that ended up being a waste of time. Sometimes these dealerships are surrounded by other unmaintained businesses that bring down the customer’s experience. However, at Rick Case Hyundai you will NOT encounter any of these scenarios. As soon as you drive into the Rick Case Auto Mall … you immediately feel like you’re driving into professional / high-end place of business. Once you step into their showroom, your initial feelings are immediately verified by the very professional staff. I was greeted immediately in a very welcoming manner and everyone extremely approachable / non-intimidating. My sales rep (Juan Carlos) ended up being the star of the show (more on this, later). The staff, cars, floors, bathrooms, landscaping, service area, and ever the surrounding businesses were all super clean and well-organized. The Bad: Unfortunately some dealerships don’t discuss pricing over the phone, by email, or text. Rick Case happens to be one of these dealerships. I do understand why they do this but don’t agree with it and this was precisely what ended up becoming one if the “bumps” on my road to a new car. My initial communication with Rick Case was via an internet inquiry with Sam Hatz. He advised they had the new gray 2015 Santa Fe Sport that I was interested in and that they will be able to work with the Doral Hyundai offer that I had disclosed to him. So when I get to Rick Case (a 45 minute drive, one way) the floor manager, Steve immediately attended me and knew what I was there for without me even telling him. He introduced me to his sales rep named Juan-Carlos (JC). JC took me for a test drive, was very informative and great to work with … so I decided to buy the car. As we began to do the paperwork, JC asked me in a perplexed manner “weren’t you here to see a 2015 Santa Fe Sport?” It ends up being that we were test driving a 2016 and they had no 2015’s. Obviously, the offer discussed with Sam was based on price matching a new 2015 at Doral Hyundai. JC got Steve involved but to avail. As I was leaving the showroom (extremely upset), JC approaches me and asked what transpired with Steve. After I explained it to him, JC asked if he’s able to possibly work with the 2016 price after speaking with Steve and Sam … would I be willing to buy tonight. “Of course” I replied. So I went to get something to eat in the area and after about an hour JC calls me and before I know it, I’m driving a 2016 Santa Fe Sport in the color I was looking for. The Ugly: 1. There were 6 people involved with my purchase at Rick Case (Me, Sam, Steve, Juan-Carlos, Rolando and the cashier). This increases risk of miscommunication / errors (as it happened with me). It also feels like I’m being bounced around just as my rapport is building with one person. 2. The finance manager (Rolando V.) was definitely the area with the most room for improvement. Just to be clear, I never told anyone I was financing anything. I actually told everyone from the beginning that I would be paying in full before I drive off … so I’m not sure why Rolando needed to know how much I make a year, my mortgage, employer info, etc. Also, there comes a point during Rolando’s script where he tries to up-sale additional coverage & services … which are expected. However, his delivery was ridiculous. He lectures you; he does not have a conversation with you. It’s as if he goes on auto-pilot for about 30 minutes as he rambles, rushes, and confuses you. He does not pause to ask if you have any questions and then expects you to sign away. The funniest thing is that he is drawing a diagram for you as he’s on auto-pilot. I literally took a picture of this diagram because it looks like a complete mess that no one will understand but him. This was a terrible way to end the purchase experience at Rick Case. 3. I wanted to pay the car using me credit card to capture some perks / points on my card. However, according to Rolando, they would only allow me to pay $5K via credit card due to the added expense for Rick Case. Quick note on my background: I work in finance for a billion $ company. I establish credit lines, review financials, collect A/R, reconcile accounts, establish insurance underwriters, facilitate credit card processors, etc. If I were to tell my customers what Rolando told me about credit card fees … I would lose revenue! Maybe Rick Case should re-evaluate the process instead of having a “1 size fits all” directive. Example: try incorporating the costs into the price of the goods, give customers the option to pay via credit card at premium (just like gas stations do), re-negotiate your terms with your credit card processor (I’d recommend looking into North American Bancard), etc. There several options here that management should analyze. In the meantime, I just lost a substantial amount of points on my credit card that I feel Rick Case should compensate me for. 4. Why do dealerships make customers buy features that some consumers are not interested in? Dealers should negotiate with the manufacturer to be able to return (be credited) for any unwanted features that can be removed by their service techs. In my case I had no use for the following but was told I had to purchase it: first aid kit ($30), cargo net ($50), roof rack cross rails ($205), and a rear bumper applique ($70). This is why I choose not to buy from Rick Case the additional items I really wanted such as a sun visor for the Santa Fe Sport, heavy duty floor mats, and the extended bumper to bumper coverage.
Great customer service
Tiffany Shelton at Rick case Hyundai made my first time buy a pleasant experience. She made it very educational, optimistic and exciting thank you to Tiffany and all staff of Rick case Hyundai.
As their customer beware of these self proclaimed Best Friends
Over recent years I took my vehicle to Rick Case Hyundai while under the new car warranty, and if ownership responses and in warranty service are indicative of how this dealership operates then the offer of being treated as Rick and Rita Case's best friends could be lethal to those innocent consumers who cross the path of these two jet setters,. Publicly they write a book about their level of community service, business integrity and their good karma About 3-4 years ago my 2006 vehicle towards the last year and a half developed what appeared to be an electrical problem. On rare occasions when the vehicle was started the lights, radio and A/C would not power on plus the vehicle made a loud grinding noise when put into gear. The first time this took place the vehicle was towed to Rick Case Hyundai under Hyundai's warranty. . Rick Case Hyundai could not re create the problem. After a long time this happened again. same result at Rick Case Hyundai. As time went on the new car warranty ending so I contacted Hyundai to have this in warranty problem documented under a case number. About a year later the problem revealed itself to an extent that to get vehicle to a mechanic, a wire under the hood was used as a make shift way of starting the vehicle. Having a legitimate fear of how many times this temporary solution might work and paying dealer repair prices if the argument about this carryover issue was not successful. The repair of the ignition lock cylinder and the ignition lock cylinder housing was $653.09. Hyundai denied a request to have this issue treated as an in warranty occurrence. Recently a re call of the passenger side airbag facilitated the need to visit the dealership. Other than the telephone liaison Rick Case Hyundai remained true to form. Since changing the ignition caused me to have separate keys for the ignition, doors and trunk I explained the issue, brought the invoice from the mechanic Because of physical limitations due to back pain the telephone greeter reached out to the service manager to arrange that if my car needed to be inspected before repair that I either coordinate with the courtesy ride driver to take me home or under the Hyundai recall a loner car was to be provided if the passenger airbag required replacing. After several exchanges between the greeter and service manager it was established that since my airbag indicator light is on, my issue should fall under the recall. This would prevent needing a ride to my home from the Rick Case Hyundai courtesy driver,because Enterprise would pick me up. Before going to Rick Case Hyundai I obtained email addresses for the service manager and the telephone greeter to provide an invoice plus a detailed explanation of why I was skeptical about visiting this dealership. I also asked that Rick Case Hyundai provide a courtesy re key so I would have one key to operate my entrydoor,ignition and trunk. When I arrived at the Rick Case Hyundai service drive out of 8 desks there are 4 service advisors in Blue uniform shirts were at their desk an 1 in a white uniform shirt. I walked in and patiently awaited assistance from whomever chose to recognize me. After about a minute a woman advisor asked me why I was there and looked for an available advisor to direct me to. As advisors walked away she directed me to the only advisor in a white uniform. This advisor was busy, but when approached he looked up in a rather annoyed manner to listen to me. When I realized he was the advisor was the service manager I emailed, I presented copies of te email and invoice to ask Rick Case Hyundai to simply re-code my ignition back to the cars original key. The service manager looked uninfluenced by the two Rick Case Hyundai attempts that didn't re create the issue, and my $653.098 cost based on that. He did have a closed door chat with his superior before advising me they are denying my request based on my lack of loyalty to Rick Case Hyundai . The service manager did advise me that Rick Case Hyundai did not charge me for the labor in their two failed attempts to diagnose the ignition issue. At that point I advised the Service Manager, that in warranty diagnostics are invoiced to the Hyundai warranty. Now if your Rick Case Hyundai and you have been clearly given a chance to rectify two bad customer experiences, would you take it, or just continue own the path that soured this customer to begin with? After that the service manager advised me that the passenger side airbag light being on now wasn't the criteria for i my car ha to be held and therefore I would need to tolerate an hour of potential pain my advance phone calls to coordinate a way home, were made to avoid. Fortunately my back pain was manageable and an hour was close to correct. Of course Rick Case Hyundai did not need to replace the airbag, but Rick Case Hyundai did offer to charge me $204 to replace the part that had the airbag indicator stuck on. They declined to address the check engine light, broken key remotes or driver side front door latch which were also broken. There is an email address that the owners supposedly monitor and the details were sent off a forward of the original message and they nor anyone on their behalf cared enough to contact me. In Summary Hyundai manufactures flimsy interior parts that put potential owners in a bind and they will try their best to avoid paying for necessary in warranty repairs. Rick Case Hyundai facilitates the practice of allowing the burden to rest with the customer whenever possible.
Never Gave Me Quote As Requested Through This Service
The only reason Rick Case had my number and email was because I wanted a quote. Katie D emailed and called but refused to even give me a single quote which I could just see on their site. I asked can you even give "me the price you have online?" And she refused. Why even participate on this site and refuse to give a potential buyer any info. I even wrote back to Marc R, who claimed to be the General Manager at Rick Case Hyundai, and he never even replied. I'm glad that I never bother with this unprofessional dealership. Now I'm in my NEW 2014 Elantra Sport which I picked up from Braman Miami because they actually have me a number and replied to all my communications with them. Wish there was negative stars to rate (t)Rick Case. Thanks for nothing!
Great place to buy a car!
I went to the dealership to get my wife's car serviced. while I was witing for it to be done I decided to look around in thier show room. I had no intensions of buying a car, but i was bored and figured why not. A salesman approached me and asked if there was anything I was interested in. I told him I was just waiting for my wife's car to be done and wasn't interested in buying anything. I was shocked when he actually listened to me and replaied. OK, just let me know if you have any questions and then went on his way. I didn't know what to think. I'm used to being houded by salesmen while I'm in a dealership. What he didn't know is I was actually looking for a new vehicle, but i was looking at Jeeps. After looking around for about 10 minutes I decided I really liked the 2013 Elantra GT it was rommy enough for me, my wife and the baby that was on the way and got much better MPG's than any Jeep I was considering. I found the gentlman that talked to me ealier and told him I wanted to test drive the car, but I told him I wasn't going to buy, I just wanted to see how it compared to my wife's 2010 Elantra. He was more than hapy to get me a set of keys, but first he wanted to know what I would like in the car? I told him an Engine and transmission would be a good start. he laughed and then rephrased his question. so I told him a Manual transmission, cloth interior and no sunroof. He than asked the colors I would like. I asked what they had and he said "We literally have every color and trim combo on available". Again I was shocked. There was such a large selection of a car that really wasn't all that popular in the area. So we found the one I liked and went off on our test drive. The salesman was very knowledgable about the car. he showed me all the features including ones that werent actually advertised. I didn't let on that I was now very interested in the car and was considering purchasing it. He let me do a long test drive with city and highway driving. When we got back to the dealership I was honest with him and told him I was actually loking for a car, but not a Hyundai. I asked if we could check the numbers just for the fun of it. He took me over to the sales manager and i told him what I would want to pay for the car and where I wanted my monthly payments to be. He did some figuring and actually came up with less than I wanted to pay. At this point I told him I would have to talk to my wife about it and I'd call him to let him know. Later that night I came back with the vehicle I was gonna trade in and they even remembered who I was by name. There was, however a problem. The car I test drove was no longer available. For some reason the deal that was worked out in the computer wasn't saved so the car was sold. He then gave me 2 options. He could order one exactly like that or I could look at the others he had and pick from that. They only had one manual on the main lot, but they had a bunch in the overflow lot. We took a drive over to the lot and I found 2 that I liked. They were, however, a little more expensive. The salesman said we shoudl take them over to the showroom and see what the manager could do for me. He looked over the numbers and said "I have some good news and bad news for you" I opted to hear the bad news first. His reply was I would have to choose which on I wanted. then he rolled the good news out. He was gona sell me either one at the originally agreed upon price. Here is the part that really amazes me about this whole deal. I work at another dealership that is now in competition with them due to them opening a VW dealership. The dealership I work for wasn't willing to work with me as much as Rick Case was. I wont mention the name of my dealership, but I will say if someone asks me where to buy a car from I tell them Rick Case. Everyone here was really easy to talk to and it was by far the best car buying experience I've ever had.
Free hot dogs were delicious
When we encountered the first sales jockey, we asked to sea trial (test drive) an Equus. He said 'fine' & split never to be seen again. After a couple more wienies, another sales person approached us & ask if they could help? After several wienies, pop & chips he finally found a car & brought it up near the door. We drove it & liked the vehicle. Then the fun started: What would you pay for this unit? After several long absences trying to work a deal, he finally brought the 'slammer'. During the entire visit, we never got a firm price that we could drive the vehicle home for. Eventually the second 'super slammer' got involved & tried to convince us he was giving us a below cost, once-in-a-lifetime deal. We never did convince him the price we got from the Coconut Creek child was better. He just kept spraying us w/WD-40 & trying again to slip the noose over my neck for a re-try. The only positive thing during the well over hour sorry experience was the wienies. How they could ever sell a luxury vehicle in that circus like atmosphere is beyond either of us. Their slammers should all be sent to training at J&M Lexus for a month to learn how to sell luxury vehicles to the people that buy them & experience a real good lunch w/ice cream & messaging chairs!
My salesman, Juan M. was very helpful and professional. He was not pushy or aggressive. He listened to me and what I was looking for. Once the purchase was made, he, along with Jamie and Kevin, helped me carry out the surprise purchase for my daughter. I would recommend him to anyone I know looking for a Hyundai.
I first and foremost would like to commend Rick Case on how the staff treat clients are commendable. My salesman Mr. F. did an exceptional job from the moment we walked through the doors of Hyundai. He greeted my daughter and I as soon as we walked. My pruchase was not pressured or rushed as there were many other clients there that day. He took the time to allow me to choose exactly what I wanted from the color of the car to the interior color. He then took a great deal of time to even set up my bluetooth for my phone. He was just exceptional. If Rick Case continues to have staff such as Mr. F. the will ALWAYS have happy Customers such as myself. I never walked into a car dealership and experience such great no pressure buying experience. I will continue to recommend Rick Case to everyone I know that's in need of a car. I'm very happy & blessed that I made a great purchase with a great salesman such as Mr. F.
Car Dealer Does It Right
My wife & I were just thinking about a new car, so we stopped at Rick Case Hyundai to check out the Santa Fe. The salesman, Dave J., was so nice and patient with our questions about the SUV that we felt inclined to stay and check out pricing. At no time were we ever pressured or chased after as happened at another dealer. Wound up loving the car and the deal and purchased same.
Will robo-call you forever
Through Edmunds I requested information from multiple Hyundai dealers including Rick Case Hyundai. Since then I have received incessant robo-calls with automated records from Rick Case Acura/Hyundai. Do not deal with them and most definitely do not give them your phone number.
Most legitamite car salesman and sales manager with which I have ever had transactions. Definitely highly recommend Ralph L.
I purchased a car from Rick Case about 3 weeks ago and I signed all my contracts, and they even gave me the banks name and how much I was going to be paying a month. Now they are calling me and asking me for more money because the bank won't give the credit for the car even after we signed all of the contracts, they even made me bring in my w-2's for verification. I am very upset because they want me to bring the car and they will return my old car back after 3 weeks.
Don't go there, tried to mislead us
We bought our Elantra Limited at Lehman Hyunday, a place of nice honest sales people, and will never set foot again at a Rick Case Hyundai store. My daughter and I sent and email message to 3 Hyundai dealers stating in an extremely clear way the car/options we wanted to buy and the total price we were ready to pay (Edmunds True Market Value) with a clear statement that "no other fees are aceptable". They responded saying "Your proposal is acceptable, come get your car". Trusting their response we went to the Rick Case Weston store only to find out they wanted to add a $599 bogus fee on top of the Total price they had agreed to in their email response. Not only they refused to honor they response, but a manager called by sales person showed absolutly no concern for the fact that they had intentionally mislead us to their store in hopes to add a $599 fee, which he claimed to be "not negotiable", and in a very arrogant way said that I could complain to whoever I wanted. We left their store at once and someone called 15 minutes later saying that they were willing to review and reduce the price, but fortunatley we were already on out way to Lehman Hyundai, where we found honest sales people that honored they commitments and where we bought our car that same day.
Best Car Buying Experience Ever!
Everyone knows buying a vehicle can be tedious to say the least. But, I have to say, I really actually enjoyed purchasing this vehicle from Rick Case Hyundai in Davie. The staff at the dealership really went out of their way to make sure I was happy and also I was in and out in record time. Special thanks to Dave Smith, Jimmy Irwin and Rolando Sanabria. The Dream Team!!!
I have bought a total of four cars from this dealership. Each time with a different salesperson, but the same technique. Its very comical the way they try to tag team you. I smile everytime when we get to the end when the mgr comes over and says, what can i do to earn your business today! Thats when i tell them what i want and what i am willing to pay. Never been disappointed yet. Use Truecar site. It gives you the best information on car prices.
True Bait and Switch
I visited this dealer while in their area one evening. I was greeted by a salesman while I was looking at a Santa Fe in the parking lot. He said it was available, went to get the keys, and returned with none. He said the car was for someone else but he could get me one. He gave me a quote and wrote it on the back of a card. I returned about a week later and had to deal with another guy. I called to make sure they had the vehicle I was looking for and they said they did. I drove a car. When we returned to talk about financing it, I was told that it was not the V6, but was a V4. The quote he gave me was ridiculous! I showed him the card I was given by the other guy a week before. I saw a manager. Then the guy I spoke to before showed up. He said he didn't remember writing the quote on the card!!!! I began to leave. The manager said he'd give me the car I drove, since it was the only one, for $380 down and $380/mo. I didn't want that car or the color. He said he'd find me one and still honor the price. I called back several times during the next week to see if they had the car. They didn't. Finally, they called me and said they had a few. They said to come in to do the deal. I asked them to send me a buyer's order with the agreed upon price. They said they would, but never did. I received a call a few days later, and was told that the car would now be $477/mo. I found out by a friend who deals with all the dealerships that there were no Santa Fe's (the ones I was looking for) to be found in S. FL!! By then, I was so fed up and disgusted with this dealership and all their b.s., that I wouldn't want a car from them if they gave it to me! All they did through the process was lie, lie, and lie!!! Please deal with another dealer who will have integrity and honor their deals. Run as fast as you can from this one!
Bad Customer Service
I also bought a car from Rick Case, also got a good deal. I have had a lot of interior problems that was covered under warranty. Thats all good except their customer service is so bad. They don't care about you unless you are "paying" for the service. (Not warranty covered services) I even went to the GM for assistance...got the same kind of rude customer service. I wanted to speak with Rick Case but never got past the rude GM. (Rudeness starts from the top and goes all the way to the service dept).
Using Edmunds.com got me nothing but treated poorly
I used Edmunds.com to contact multiple dealerships in the area because I was (and still am) interested in buying a Hyundai Sonata. The internet manager, Art from Rick Case Hyundai in Weston/Davie contacted me and told me to come in, and tell the front desk that I spoke to him. Instead of writing it up again, here is a copy of the email that I wrote to him. Art, I just returned home from your dealership and I am writing to tell you how furious I am at wasting my afternoon and the disrespectful way that I was treated. I contacted you, and other dealers through Edmunds.com because I am serious about buying a car in the very near future. However, it is obvious that you are not serious about selling me one. When we spoke, you told me to come in and tell the front desk that I spoke to you. I thought that I would avoid all of the usual BS in buying a car and that I would be treated in an honest and straightforward manner. However, I was treated no different than any other person who walked in off the street -- i.e. poorly. First of all, and most importantly, your salesman's English skills were marginal at best. When I handed him my business card and he could barely read "Attorney-at-Law" I was almost embarrassed for him. When he tried reading me all of the features on the sticker (which I am perfectly capable of reading myself), I was embarrassed for both of us. But when he started telling me that I should take the longer loan because it has a lower monthly payment, before we even discussed the price, I wasn't embarrassed, I was just angry. What's the point of contacting the internet manager if I'm just going to be pawned off on a barely literate salesman who is treating me like some rube off the street. I can't tell you how disappointed I am. I asked them to fax me their best offer, which I will consider. I am looking for the absolute last walk out the door price with tax, tag, title, etc., on the car that I test drove. I will be talking to other dealers too. If yours is the best price, I will still consider it. If you don't want to do business with me, I understand. There are plenty of other dealers in the area. Yours truly, David Shulman