Brandywine Chrysler Dodge Jeep Ram

Today 9:00 AM - 8:00 PM
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Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Brandywine Chrysler Dodge Jeep Ram

4.1
Overall Rating
(40)
Recommend: Yes (10) No (2)
Write a review: Sales | Service
sales Rating

Great Experience-Smooth Transaction

by sleski6 on 06/29/2016

It was a great experience. Everyone was very upfront with me. Smooth transaction. I felt very comfortable with Justin and felt like he was trying to put the best deal together he could for me. I wish every car buying experience was like this. I couldn't be happier with my car and the transaction. Feel free to add this to your testimonials if there is any room left. I'm sure you have a bunch ! Thanks Justin

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
40 Reviews
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service Rating

Refused to look at my car for warrantee work

by tiredofscams on 08/08/2016

Had transmission issues on my new Challenger. I made an appointment a week ahead of time so I could wait for the transmission guy to get back from vacation. I came in at 9 am as the service guy asked. I went to work. I got a call at around 4 PM stating that he wouldn't be able to look at my car. I said he's going to need to stop what he's doing and look at my car because I made an appointment a week ahead of time. He refused. I complained to some sales manager and he didn't care. I ended up in a traffic jam going back to work and ended up being late. No service manager exists at these places so I wasn't able to get in touch with this guy. This is a first and I am still pissed.

  • Recommend this dealer? No
sales Rating

Great Experience-Smooth Transaction

by sleski6 on 06/29/2016

It was a great experience. Everyone was very upfront with me. Smooth transaction. I felt very comfortable with Justin and felt like he was trying to put the best deal together he could for me. I wish every car buying experience was like this. I couldn't be happier with my car and the transaction. Feel free to add this to your testimonials if there is any room left. I'm sure you have a bunch ! Thanks Justin

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

It starts with Good Salespersons.

by BigBadScatPack on 05/27/2016

Chuck Hatton, my sales person, is the best sales person I've ever dealt with out of the 30 years I have been buying automobiles. That's why I always go to him....

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Naughton challenger

by Sdnaughton on 05/13/2016

Nico was really upfront and honest. I feel like he balanced tenacity and genuineness which really helped me through the process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience!

by AlvaroM on 04/11/2016

Everyone was extremely helpful and polite. Pleasure to work with everyone who assisted us in the purchase of our vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

BCP Sales experience

by gjgilbert on 03/23/2016

Nico was extremely helpful from the start. He was not pushy and wanted to hear from us. He did not do all the talking. It was nice to have a salesman that didn't seem like all he wanted was tot make a sale.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Right on point

by Hklownz on 03/02/2016

The fact I was kept up to date as they,did each repair and contacted me , when they did find a proventually, a dangerous problem, that could harm the engine!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New family Caravan

by Lavance on 02/13/2016

Most of the paperwork was ready due to the online application and follow up from Scott. We had an excellent experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Brandywine Chrysler Jeep Dodge Ram Experiecne

by William002 on 02/11/2016

Clean dealership with friendly employees. Keith was a pleasure to work with and explained every thing well. This was my daughter's first experience with purchasing a new vehicle and she felt comfortable during the process. Chris was also a pleasure to deal with in explaining everything regarding the financing. Follow up emails were appreciated.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Buyijg Experience

by Trellene on 01/28/2016

Drayson stayed over way past his leave time to help us find & purchsse our new Patriot. He's super friendly and was willing to go that extra mile to try and get us as close as possible to what we wanted as far as payments. I can't remember your financial experts name, but he was just as great. Very knowledgeable and went as far as to advise us how and when we should do a refi. They didn't try to rush us in any way...The entire experience was great.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

January 2016

by John_Grnvlle on 01/15/2016

Excellent communications from Blake in Service. Scheduled this recent major repair vis a vis our mutual convenience and completed on time.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

New experience with BCJDR!

by Prissyk on 01/11/2016

I liked my experience and interaction with Service Advisor J.R. Rowland. I have never had any business or service interaction with this dealership, because I have always dealt with BCP Smyrna(whom I have done business with for many years). But now that I live right outside of Newark.....I have to say my first experience with your dealership has been positive!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Brandywine Chrysler

by jwe4925 on 12/26/2015

This seems small, but I like the fact that JR remembers my name each time is a plus for me. The service is very personable and professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fast service

by Blk_Jeep_Mike on 12/24/2015

Liked the quick service. Identified problem quickly and then started repairs along with other suggested maintenance and software updates that I was expecting to take much longer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Service at Brandywine Jeep

by CarolTHTH1 on 12/19/2015

We were provided very good assistance throughout our vehicle selection process and all our interactions with our Sales Rep were always very courteous and professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best Dealership Service area in Tri-State area - by far!

by JeepGirl4ever on 11/09/2015

I received a notification on my new 2014 Jeep Grand Cherokee that my engine would not start in 200 miles (and dropping fast). I called my 'normal' Jeep dealership first - who could not fit me in for at least 5 days!!! I tried Brandywine Chrysler Jeep & got JR on the phone - who was very kind, compassionate and understanding (I was freaking out) & took my car the very same day. I was so impressed by the responsiveness & attitude of JR & the service area that I plan to purchase all my future vehicles from Brandywine Chrysler Jeep. Buying a car is about more than just a sales experience, but knowing that you have a service department that stands behind you and prioritizes your needs when there is an emergency. Thank you again - top notch business!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Unique experience

by Nelson43 on 11/04/2015

With Nico, interchanging texts cut down a whole lot of time and we were like we knew each other from the get go. It was amazing how beneficial technology can be. I gather the info. Then take picture and send it. Something that otherwise would take a week was done in 14 hrs. How cool was that! Bob, great guy. We track down my car and everything else was missing but the trunk wasn't open. We went back got the matching key and open the trunk. And the financial person great guy., Worked out the #'s so as not to get out of budget. Thanks to everyone for making the experience a unique experience for me and my family!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Good service. Good people!

by Skern24 on 10/19/2015

Friendly people prices are fair like shuttle service and if needed a loner. Could use new furniture in waiting room!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great dealership

by mackhax0r on 10/02/2015

The advisor gave me all the details of what the issue was in a honest and professional way. My vehicle was fixed quickly and professionally. They even had my vehicle waiting for me by the door. Recommended.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My latest service visit

by JMaslin on 09/24/2015

From scheduling my appointment to greeting my service advisor Jeff Orr it was a cordial and friendly exchange. Ron shuttled me to work and picked me up at the appointed time and was friendly and cheerful throughout. Bob my service manager always recognizes me and greets me by name. All make me feel like a valued customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil Change

by Lance_Turner on 08/25/2015

My appointment was honored and I was in and out in an hour and a half. I was able to control the remote.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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