D Addario Buick GMC
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Customer Reviews of D Addario Buick GMC
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7 service reviews
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R Bennard
by Rbennard on 09/01/2024Always ready for pick up on time, priced reasonably, and friendly serviceCar never got looked at
by Shy1988 on 04/30/2024Car never got looked at told me to waiting for a loaner a month pass still no loaner called person was rude this time around told me to leave my car left my car there 3 times and they never help me then told me of sometimes me leave has a… loaner for you go with them then she told me she need my light on when they already scanned my car when the light was on better business I would be calling on thenfredlaudisi@aol.com
by flaudisi on 02/09/2024Vehicle was at the dealership for 9 days(1/17am - 1/25pm) total and all issues have not been resolved. After 3 days, I was told the vehicle was ready for pick up and all that was performed was the 1st service at approximately 4400 miles and… the reprograming of the puddle lights. The appointment was originally scheduled to fix a wobble heard in the driver door when closing, issue with the infotainment system, and a paint defect on the roof. When I went to pick up the vehicle(1/19pm), I had them listen to the wobble when closing the door and the window up. They agreed to keep vehicle and look at it on 1/20. They said they could not see the paint defect even though Michele Chonko had a picture of it in her email. The defect could not be pointed out to the tech because the vehicle was left in your parking lot and there was frozen precipitation on the roof. I called Monday(1/22) and Tuesday(1/23) for a status. Michele called late afternoon Tuesday(1/23) and said the vehicle had just gotten back from the body shop and that still need to address the wobble. I Thursday(1/25) I was told vehicle was ready for pick up. When I arrived around 4:30-5:00pm, I pulled vehicle in to look at the paint but the roof was wet so I could not evaluate the repair. The wobble in the door was gone which I was told were two power window cables moving around that were repaired with friction tape. I was pleased with the solid sound when the door was closed. Saturday I washed the vehicle to evaluate the paint repair. The original defect was a small fleck of paint missing(no scratch or dent) and 2 dark dots in the paint. It appears the that the roof was buffed and the missing fleck of paint has buffing compound in it and it looks like the clear coat came off of the 2 dark spots and buffing compound is in the recesses of the paint. Sus[cious that the 2 dark spots were from a previous repair, Michelle Chonko received the before and after pictures in her email. Also noticed that the chrome on the running board up front on the driver's side had deep scratches in it. Tom Prosser said he would order a new running board and schedule the paint touch up(I do not want the roof repainted) for week of 2/5/24, have the truck for a day, and reserve a loaner for me. Today is 2/9 and I am still waiting. If these items are taking care of then i will be pleased and not bad feelings. Everyone has been very polite but my truck is not right, I have to answer no to all questions until issues are resolved. I know if I wait to long, these surveys expire.service rating
by greyfox on 08/25/2022Good job and fast serviceService
by AlexJust on 05/02/2022Service is always great. Staff is so friendly and waiting area is so comfortable2007 sierra truck
by Ross grant on 06/12/2019Loud scrapping noise in frount end. Inspection sowed no issues. Stuck drove to Virginia and back. No problems and no service charge. ThanksSolid, reliable and honest
by Strunz0 on 09/11/2018This is my second year using this dealership for service on gmc. They’re honest and reliable - haven’t tried to sell me nonsense like so many places try to do. The rate card is also posted so it’s easy to see and understand pricing for… maintenance services - no games.
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