Old Saybrook Chrysler Dodge Jeep Ram

Today 09:00 AM - 05:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of Old Saybrook Chrysler Dodge Jeep Ram

4.7
Overall Rating
(15)
Recommend: Yes (14) No (1)
Write a review: Sales | Service
sales Rating

Good

by Aprilelynn13 on 10/22/2016

How easy the process was and how nice everyone was that I worked with. I'm so happy with my new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

21 Reviews
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sales Rating

Terrible sales people

by JL14RAM on 02/24/2018

Called 9:00 and spoks to Josh in sales. Asked about a truck they had for sale I was very interested in. Told him i would not be able to make it till 1:00, he said no problem I will hold it. I left work and traveled a hour to get there to find out that the truck was sold the night before and he offered to sell me a truck for 20,000 more then the 33,000 truck I was interested in. Will never recommend or do business with

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Memorial Day 2017

by MarkDBruno on 05/29/2017

We broke down while traveling and the service depot was very good about getting our truck fixed so that we could continue our holiday weekend.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thanks again!

by A_Harrington on 05/12/2017

Thank you so much for fitting me right in and giving me a loaner right away. I was barely late for work when my car abruptly had an issue yesterday morning. What could have been a bad experience was smooth and easy! I really appreciate it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change service

by SeamusMoran9 on 05/11/2017

Carrie and Efrem are great. They are always friendly, helpful and accommodating. Car wash and cleaning is a nice bonus.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

by Gregory66 on 03/24/2017

Excellent customer service as always!! I have always been treated fairly when bringing my car in for service and is done in a reasonable amount of time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Efficient and Honest

by RobbieM on 03/09/2017

Good record keeping - let me know if my Jeep needed anything else besides oil change. Did not take advantage & recommend anything unnecessary. Quick & the car washing!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Recall Service

by RayRayRayRay on 12/29/2016

Major improvement since last time I was there. In fact I only went there because I had no choice. I went there with a recall on 2 vehicles - they completed the work when they said they would which was timely. This was very much appreciated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Warranty work

by Ulazz07 on 12/23/2016

Kerri from service is exceptional and a pleasure to work with. Made sure I had a courtesy car while the work was being done on my vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Well Treated

by DavidACar on 12/11/2016

I'm always treated like I'm the most important customer. The work on my car is explained in a manner that is easy to understand, and I'm always made to feel welcome.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Mike's vehicle service

by Mikeyblueyes on 12/07/2016

Very easy process to drop off my vehicle and be given a loaner vehicle. Also I was kept informed of the what and when of my vehicle repair.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

5 star service dept.!!

by Pammy_C on 11/01/2016

Always have a great experience there.......customer service is outstanding!!!!!!!!!! I have referred several people there,and they also have been very happy with the service dept.! 5 star for sure .......

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Good work. Pleasant experience.

by tlm1941 on 10/29/2016

Had all previous service records on hand which made it easy to see what should be looked at. Service work completed on time. Service people competent and professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Good

by Aprilelynn13 on 10/22/2016

How easy the process was and how nice everyone was that I worked with. I'm so happy with my new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Jeep Service

by Frankfurty on 09/18/2016

Greeted promptly and courteously. Knew why we were there and asked if we needed additional services. Delivered our vehicle on time and as promised. Loaner car actually had gas in it for a change. Friendly and courteous service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Old Saybrook CDJ service dept.

by pleasedwith on 08/06/2016

Overall service was excellent. This includes a courteous staff, and completing the service on my Jeep in the time frame requested. The price was fair and included a free car wash. The mechanics were well trained and did the work to my satisfaction.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent service department

by Sean1650 on 04/18/2016

Very friendly very professional staff Carrie and Efrem do a fabulous job There are definitely an asset to the lorensen auto group

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

First time here, very happy!

by JeffTBPlayer on 04/08/2015

I had to bring my 2011 Dodge Grand Caravan in because of a check engine light. I was informed that the issue was common, and would be fixed under factory warranty. The service department was honest and friendly. I will bring my van there again for service in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Poor customer service.

by ctbigdog72 on 04/02/2015

I had an appointment to see a car. I drove an hour to see it only to find out it was sold a few days earlier. No phone call or email to make me aware. VERY POOR customer service. You do not even deserve one star.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

beware of this dealership

by biceps on 08/20/2012

under staffed, long, long waits for anything and then you get minimum service at best. Go to Madison dealership!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Stay Away From Old Saybrook Dodge

by sucker7 on 12/17/2011

In September 2011, I purchaseda a Dodge Charger from this dealer. The salesman represented that the car had certain equipment. It does not. And the dealership has refused, in the rudest, most argumentative, and antagonistic terms to make good on the salesman's fals representations, saying that the situation is my fault for not checking every item on the car against the sticker. But there was no sticker against which I could check.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Sales by intimidation...?

by norskie on 03/17/2011

Had decided on a Grand Caravan for my wife, had a great quote from Branhaven, but figured I could try locally. Figured if they would be close on the price deal there. Salesman was helpful, but Sales Manager rude and tried to be intimidating, Wanted a commitment to puchase before any negotiations, tried to keep us waiting, etc. We walked out, and I was angry enough to contcact the Lorentsen group, but with no response. This was in all fairness last year, but from what I hear not much has changed. Would not consider them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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