Acura of Milford
Customer Reviews of Acura of Milford
Review type:
Helpful sales
by Jenn on 03/06/2024I worked with Craig, who was very patient and helpful when it came to leasing my new integra. I did not feel pressured to do anything, and he made the process very smooth. Would recommend him to anyone! He was great, thank you for your… help![non-permissible content removed]
by brad on 08/29/2023What a disgrace of a dealership. The general manager lies to complete a sale by misrepresenting the condition of the vehicle. His manager practices the art of ignoring the customer. Spend your hard on dollars elsewhere. Do now waste your… time with [non-permissible content removed]!!!We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.
Hard pass
Excellent experience with negotiation and Sale
by Frederick on 12/04/2019Excellent visit/transaction all around. Salesman and Sales manager were friendly knowledgable. Received VERY good price for our MDX.Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, John Dembeck, General Manager, jdembeck@acuraofmilford.com
Negative Start, Positive Outcome
by Cristina on 10/10/2019I had a very unpleasant experience with a particular sales associate (Marcus Cruz) and sales manager (Aldo Garcia) throughout the car purchasing process. After speaking with Corporate I was ready to return the car and wash my hands of the… dealership, but before doing so, I spoke with GM John Dembeck and Business Manager, Omar Hamad and my experience did a 180. John and Omar took ownership of the issues at hand and provided superior customer service, which turned a very negative experience into a positive one. They were courteous, understanding, compassionate and proactive in alleviating my concerns and regaining my trust for the dealership. Had they not handled the conflict resolution so professionally, I would have returned the vehicle and gone elsewhere. I am grateful for their superior business ethic and for owning the errors of their colleagues, because doing so helped to turn a negative experience into an exceptional outcome.Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, John Dembeck, General Manager, jdembeck@acuraofmilford.com
THEY STOLE MY MONEY. LITERALLY.
by SHANE G on 09/28/2019Do not purchase a vehicle at this establishment. They will cheat you out of money. To make a long story short, they LITERALLY stole $500.00 from me. I was told to put a $500 deposit down on a vehicle to hold it while I went to the credit… union to get a cashiers check. The salesperson said verbatim, “this is just to hold the vehicle. We’re not going to charge you”. I came back to the dealership in an hour with a check to pay for the vehicle in full. When I checked my credit card statement, I noticed they DID charge me. I left emails and called and they refused to get back to me. My credit card company took their side when I filed a dispute because they are a corporation and I’m and individual. Because this was said verbally, I have no proof of what the salesperson said. The Acura corporation said this is in the hands of the local dealer. Whatever you do, DO NOT give them your business. They are overpriced and will steal your money, literally. They are dishonest and represent the typical slimy, slick and dishonest car salesman stories that you hear of.Our team has acknowledged this review.
2017 Acura RDX
by Joseph on 08/23/2019Our experience was pleasant and professional. Our salesman Craig and his manager Omar payed attention to our concerns and addressed them in good conscience. Your service techs Oscar and Tony were wonderful to work with. They went above… and beyond regarding detailing the car to our specifications.We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, John Dembeck, General Manager, jdembeck@acuraofmilford.com
Great service
by Elda on 04/07/2019The diligence in ensuring that I left with the car I wanted and with the price that fit my needs. Anton, was very patient and answered all my questions without rushing me. The managers are great in retaining customers by working with you… and negotiating a price that fits your needs.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Daniel Grosso General Manager dgrosso@acuraofavon.com
Great service and out my mind at ease
by Andrew on 01/27/2019My salesperson, Craig, wasn’t pushy at all. I did not feel pressured. Both the business manager and the financial manager made sure that I was receiving great service and the best deal.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Gus Paulos Chevrolet Team
Opinion
by Sanford on 12/08/2018Sales man very very knowledgeable. Friendly and honest justin was a pleasure working with him. Very clean finance guy very good and helpful.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
simply wonderful
by Michael on 10/30/2018i cannot say enough wonderful things about this experience - i leased an MDX and bought a used car on the same day and it was simply wonderful - Leo M, John P and Craig R and [Omar? with the paperwork] made me feel like the only customer in… the dealership - simply outstandingThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
Notes on my mind .,
by Annek617 on 06/01/2017updated 06/12/2017Melissa was helpful , had good follow up and customer service skills . She introduced us to the Servive team which I appreciated . Tony did a very good job prepping my car for delivery . Financing was made easy .Awesome experiemce
by HappyMDX2017 on 05/10/2017Tony Ebanks was amazing. He was very knowledgeable, stayed after the dealership closed to assure we were taken care of and his post sale follow up was phenomenal. Best salesperson I have ever seen...Thank you for this great review! Tony is truly an exceptional employee and we appreciate him for giving you a great experience. Regards, Robert Serrano, rserrano@acuraofmilford.com
Purchase
by Jonathan628 on 04/25/2017updated 05/05/2017Professionalism. The buying process was quick and easy. Enjoyed working with the friendly staff in Milford. Thank you for everything!Dealing with Acura of Milford
by AlKosma on 04/29/2017Everything starting with your Sales Dept. being friendly and not pushy, handling the financing was very professional and easy. Also I've been dealing with your Service Dept. since 2004 and they are also very professional.Thank you for putting your trust in Acura Of Milford! Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership, and Im delighted to know you drove away a happy customer. Before we have the pleasure of working with you again, I'd like to invite you to take a look at our page. We offer exclusive deals, specials, and updates to our loyal fans! All the best, Robert Serrano, rserrano@acuraofmilford.com
Great Experience
by nehamehta on 04/20/2017updated 05/01/2017It was a great experience. Vincent, Scott and Eric worked a good prices that fit the budget. will definitely recommend the dealership.2017 Acura MDX purchase
by pattyb189 on 04/17/2017updated 05/01/2017Some attributes of our experience at Acura of Milford includes friendliness, willingness to find out information when salesperson clearly couldn't answer questions, and a willingness to negotiate a fair deal. This is our second purchase… with them and their service department is second to none. The finance man was excellent.Great Experience!
by SusanWalker8 on 04/21/2017updated 05/01/2017Very friendly and helpful staff. They made my leasing experience very easy with minimal time "stuck at the dealer". Also great choice of tunes they were playing at both of my visits. :)Great Sales Team
by Daniela33 on 04/27/2017We were helped by a nice and polite sales representative and staff. Our issue with the first car being "sold" (mileage) was resolved in a timely and respectful manner by the sales representative and the manager. They provided us with… options on how to solve this issue and came to an agreement. We were able to purchase another car with updates.Thank you for taking the time to write this review. Our highest priority is satisfying our guests and I am delighted to know that your concern was addressed properly. All of us look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact me. Warm regards, Robert Serrano, rserrano@acuraofmilford.com
Acura of Milford is terrific!
by JayStuck on 04/21/2017Dan Colmenares was terrific-- very knowledgible and helpful. We told him what we could pay and he went to bat for us-- and sold us a car! Eric Larson was also extremely pleasant to deal with.Thank you for writing about your visit with us, and congratulations on your new purchase! Dan and Eric are assets to Acura Of Milford, and it is encouraging to hear they impressed you by delivering our trademark service. Thank you for your recommendations. Best regards, Robert Serrano, rserrano@acuraofmilford.com
Awesome!!
by Jay_fatal on 04/19/2017Fastest car buying experience ever!! We didn't even spend 2 hours there...we saw what fits our budget and went with it. Thanks to Dan, we were in & out!!I am truly grateful to hear that we provided you the fastest car buying experience ever! Thank you so much. I will pass the kind words along to Dan, and if you have any further needs, do not hesitate to come back to see us. Kind regards, Robert Serrano, rserrano@acuraofmilford.com
My Experience
by Old_man64 on 02/23/2017updated 03/03/2017The salesman, Dennis, worked very hard to get me into the car I wanted. He worked with me since I had a very limited budget.
Jenn, we're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, John Dembeck jdembeck@acuraofmilford.com General Manager 203-877-4333
by Acura Of Milford on 03/07/2024