David McDermott Lexus of New Haven

Today 09:00 AM - 08:00 PM
Closed Now
Sunday
10:30 AM - 03:30 PM
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of David McDermott Lexus of New Haven

4.9
Overall Rating
(28)
Recommend: Yes (27) No (1)
Write a review: Sales | Service
sales Rating

Great Dealership

by Norwalkbuyer on 03/03/2018

The Sales Manager Jay and our Salesman Paul and Christine in the finance office were honestly the best we have ever encountered when buying our cars/trucks. Very easy to work with, makes buying a new car a breeze. They are totally worth our trip from Norwalk! We bought 2 vehicles in 1 day. We purchased a Chevy Silverado and a Chevy Equinox, both 2018, and we couldnt be happier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
81 Reviews
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sales Rating

Great Dealership

by Norwalkbuyer on 03/03/2018

The Sales Manager Jay and our Salesman Paul and Christine in the finance office were honestly the best we have ever encountered when buying our cars/trucks. Very easy to work with, makes buying a new car a breeze. They are totally worth our trip from Norwalk! We bought 2 vehicles in 1 day. We purchased a Chevy Silverado and a Chevy Equinox, both 2018, and we couldnt be happier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change and tire rotation

by Beech129 on 02/15/2018

Brought my 2014 Silverado in for an oil change and a tire rotation. They also performed a recall. The work was all done in about an hour while I waited. The waiting room was comfortable and clean. Everyone was very friendly. I had a great experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

New car Service

by BillC050 on 10/06/2017

The service was perfect as always at McDermott Chevrolet.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

by Pineapple2008 on 08/19/2017

Excellent service. Shelby, Jessica, Timmy, Dakota, are all exceptional people, and real hard workers. It is a pleasure to bring my car in for service, and to know that my car is in excellent hands. You really have top notch employees ! Keep up the great work !!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Dealership

by nydefense on 08/16/2017

Our sales rep Jeff Thayer was courteous and he had a great knowledge of the product. He spoke in terms that could be understood and was honest for forthright. The showroom was neat and clean. Everyone we came in contact with was friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

NEW LEXUS NX200T 20017

by JFRANCIS on 07/04/2017

My family and I are grateful for the excellent service offered by buying this vehicle from this dealer, especially Kamran Moody, Charles Duke, and Paula Ramos, they were very respectful, friendly and human warmth, they made us feel like family.... in CT only give LOVE......Thank You.....Mr. and Mrs. Francis

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

great dealership

by CHerrschaft on 05/24/2017

Great staff and price was fair. I have own my Lexus for 10 years and have all the work and maintenance perform at McDermott Lexus Keep up the good work a great dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

new car purchase

by keepcarclean on 05/12/2017

An absolute 5 star experience purchasing my 2017 Lexus at McDermott. This is my third purchase from them and obviously enough when you're there for the third time it's because the other two purchases went great. Sincerely, Ron V.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

2016 Cadillac XTS

by AnthonyPat on 04/11/2017

Yes I am satisfied with my purchase but for one issue. When purchasing this vehicle there was limited negociation, agreement on all issues including full payment on possible negotiated registration and other services etc. How ever when I asked for the Owners Manual I was told that a staff member was to pick one up at the auction. Regrettably this did not set well with me as I wanted a factory issued document to enable me to understand and utilize all functions. I was later advised that a manual was ordered from the factory. I have yet to receive it. In conclusion I must admit that your sales representative David Yorwerth, was courteous, helpful and conducted himself in a most professional manner.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

positive

by stephenlane44 on 03/10/2017

Desk staff in service is outstanding

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service Department

by Dago333 on 03/08/2017

Always a great experience having my vehicle serviced at this dealership. The staff is friendly and knowledgeable. Quality of service is always top-notch. The service manager goes the extra mile with every job to ensure no customer ever leaves with any questions or complaints. I would highly recommend this dealership service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buyer of 2015 suv

by PEELE84 on 02/22/2017

I am happy with my 2015 equinox handles great and enjoying the features. Saleman David Yorwerth was fantastic he was very knowledgeable about vehicles we were interested in, once we selected it he dealt with insurance company and onstar to make it a smooth transaction. Everyone that we meet was very professional and friendly at McDermott Chevrolet. We will recommend to all our family, friends, and coworkers to go there for a new vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

5,000 Mile Maintenance Was Hassle Free

by Jerry22 on 02/04/2017

About as easy as it can get. In and out in 45 minutes.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Love my Lexus

by CLBlake on 01/10/2017

My experience at the Lexus service department has always been fantastic. From your arrival you are greeted by wonderful girls at the service desk that totally keep you updated on your car repairs. Just wish my car doesn't need $2000.00 in repairs now!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Service review

by chandler4245 on 01/06/2017

As always I was very happy with the service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Jessica is the Best!!!

by photo13 on 11/18/2016

great service from service writers that care about their customers. Wouldn't dream of going anywhere else

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thrilled in CT

by 1_Bubbe on 11/15/2016

1-Bubbe is very pleased to say that even at 65,000 miles heads turn when I drive my car passed people. It is a 2011 but I follow all required warranties and services and my car is pristine. McDermott's service is second to none and I will never buy another car from anyone else. I am totally treated like a human being and I love the old world feel they give me that the customer is always right. Thank you, McDermott.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

#1 Customer Service

by RichPatt on 10/07/2016

I have total confidence with the service I receive. I start with Rena and end with Rena. I can't think of anything that can be improved on.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful car buying experience.

by dawnjac on 09/21/2016

From the time I was roaming the lot to the time I started my new Lexus - I was impressed beyond expectations. The attention to details and desire to inform and educate me on my new vehicle was outstanding! Purchased a new Chevy from McDermott in 2012 and returned 4 years later to purchase another vehicle; this time a Lexus. McDermott Lexus is top notch and would highly recommend my salesman Gregory Razzaia to anyone looking at a new Lexus purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome experience at McDermott Lexus

by Lniski123 on 08/14/2016

We were referred to Charles Dukes at McDermott Lexus by Andy Menton. It was the best car buying experience we ever had. We got the 2016 NX200T. Great car and Great value. There was no pressure to buy and no tricks. Great dealership. We had a wonderful experience and the made us feel like we were family

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent advice and smooth transaction

by AceMayhem on 08/13/2016

Ralph L. was the McDermott representative I worked with and he was, from the very beginning, thoroughly knowledgeable, personable and helpful. When it came time for me to drive the car off the lot he made certain to give me a thorough "quick start" lesson that was extremely helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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