Crowley Chrysler Dodge Jeep Ram

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Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Crowley Chrysler Dodge Jeep Ram

4.3
Overall Rating
(17)
Recommend: Yes (7) No (1)
Write a review: Sales | Service
sales Rating

Great Sales Experience

by croslandh on 04/02/2016

By far the best experience I have had buying a car. I purchased a 2012 Chrysler 300 that was fully loaded. The sales people were true to their word and did not play any "games". Would recommend this dealership with reservation. I will purchase amother vehicle from them. GO Crowley!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
17 Reviews
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sales Rating

Terrible Sales Experience

by Jeep_Customer on 06/16/2017

Agreed on a price over the phone. They increased the price when I drove in to buy the car. No good excuse. Complete waste of time. I would avoid them at all costs.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Quick Responses / Good Communication

by DAsJeep on 04/04/2016

It was easy to get an appointment the same week. The 100,000 mile service, including new tires was done the same day.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Sales Experience

by croslandh on 04/02/2016

By far the best experience I have had buying a car. I purchased a 2012 Chrysler 300 that was fully loaded. The sales people were true to their word and did not play any "games". Would recommend this dealership with reservation. I will purchase amother vehicle from them. GO Crowley!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Chrysler service

by Jackmay65 on 03/25/2016

Took my Chrysler 300 for service at Crowley Chrysler in Bristol. I bought the car there 10 years ago and have returned year after year for service. My service advisor, Mark has been great! He takes the time to explain things and recommends without any pressure. I could go anywhere for service but go to Crowley Chrysler because they provide good service at a fair price.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always great service!

by Jaimera1 on 02/24/2016

The service department goes above and beyond for their customers. It's a pleasure doing business with Crowley.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service and h

by dumaisval on 02/18/2016

Great service and people. Timely and courteous. Recommended highly..

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service, excellent service adviser !!!!!!!

by Theoldman73 on 02/18/2016

Crowley has always taken good care of me, My service adviser Mark Antoinetti is exceptional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Crowley's sales group is excellent.

by mdavino on 01/04/2016

Jon Bryant, Bill Wenzel and Mark Carlione made the buying experience very pleasurable. They were quick to accomadate us by meeting our needs and wants and securing the best favorable agreement for both parties. My wife and I have our last 6 vehicles at Crowley's Chrysler Jeep Ram over the last 20 years. They treat us well and we will continue to do business with Jon, Bill and Mark in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome service

by redeagle76 on 12/14/2015

Great dealership. Easy to work with and didn't try to get me to buy something i didn't want. I knew i wanted to factory order a vehicle and that's what they had me do from the beginning.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Poor Service

by jessj2 on 07/09/2015

I had the unfortunate pleasure of going to this dealership. I was completely dissatisfied with the service by the sales manager Mark G. This individual will act nice to you when he thinks he will make a sale, however, he is horrible when the sale does not take place and is completely rude beyond belief. I ended up going to another dealership which gave me instant approval on a new Ford f150.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Above and Beyond

by Shadyfighter on 03/07/2015

I started a phone call to Crowley about pricing bitter over the past weeks experience with other dealerships. I told them flat out I wasn't even wasting time driving 30 minutes if they were NOT willing to move off price quoted, as was the result elsewhere. Sales manager Mark G. assured me they could (and did )get me as close to the price requested as possible. There were 20 or more people being helped when I got there because of a sale and I got the pleasure of talking with a sales member Bill who was extremely knowledgeable and helpful with all details of the sale and the Durango I purchased! Ultimately, I left with the certified vehicle with almost NO miles an awesome warranty and best, an unbeatable price! Truth be told, without Crowley doing their part where others have bombed; I likely couldn't afford the SUV otherwise! They found themselves a new loyal customer! ----- E. B.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

No stress buying of 2014 GLI

by mansski on 05/14/2014

A couple of days ago I bought a new Jetta GLI form Crowley VW in Plainville CT. If I knew that they will offer me such a good price for the car, I would have bought it long time ago. I am a normal car buyer – I feel fear talking with dealers, but CrowleyVW was the only place that I could complete the whole deal online – simply through e-mails with a dealer. Essentially I did the whole negotiating online and still can’t believe what a great deal I got. As of the GLI – this is a fantastic car. I drove a Subaru and a Volvo and I am so glad I got the GLI. The regular Jetta is great, but the GLI is a class above. With a brand new 210hp car, I am getting 35mpg on the highway and around 30mpg in the city and it has this smoothness that you normally don’t expect from a trubo engine yet it has this amazing torque that makes it so fast. It feels quite light compared to the Subaru and the Volvo S60 that I test-drove and yet it feels so solid. I can’t be happier with a car purchase. Thank you Harry and Dominic for not being pushy, fantastic dealer job. You saved me a lot of stress. Stanko Mantchev

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy Peasy, No Hassles

by suZQZ on 03/24/2014

I’ve been looking to upgrade my 2008 Grand Cherokee for approx. 5 months. Having shopped around at all the Jeep dealers from Htfd to Wallingford. The guys at Crowley in Bristol made the conclusion of this process as easy and fun as possible. If you know what you want (and heck, even if you are uncertain), see Ted, the Sales Manager. I was expecting another smarmy sales guy that was only going to give me 5 minutes. Instead, he was engaged, knowledgeable and helpful. All the while, his sense of humor helped the daunting paperwork process fly by. He made the process exciting and I realized that –heck, even at 37, I could still be giddy like a school girl over my new purchase-. One of the main reasons I walked onto the sales floor was because I had a previous need to service my '08 Cherokee. The Service Dept was tops too. If it wasn't for them leaving a good perception behind, I wouldn't have given the sales team a thought. So, from shopping to signing, this dealership is tops.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

The Worst Service Department We Have Ever Been To

by lgottschall on 02/23/2014

My wife Lori and I brought our 2005 Dodge Magnum in for service at Crowley Chrysler Jeep Dodge Ram in Bristol, CT. Our windshield wiper fluid was not coming out, so we assumed it was the washer pump. Thus, we went through the process of telling our Service Advisor, JAMES G. our issue. He then, WITHOUT diagnosing the car proceeded to have a new washer pump installed just to find out that this was NOT the issue in the first place. Subsequently, we were charged for parts and labor for an issue that was not resolved because of an err in procedure and judgment on his and the department's part. So, with the problem still not corrected, he charges us a diagnosis fee to find out what the real problem is. Turns out that it was not the washer pump, but a multifunction switch in the mechanism that wasn't working properly. With more parts and labor, a job that was originally going to cost $150 hiked up to nearly $600 because of James' failure to find out the real problem in the first place. We refused the rest of the service because of all of the excessive charges tacked on. All in all we have spent upwards of $300 for something still broken. James would not refund us any money upon request because, "We told him the problem, so he went ahead and tried to fix it." Unfortunately, we are not mechanics and that's what we had THOUGHT was the problem. It seems very unprofessional to go forth with a job without examining the car in the first place. James told us "It was our fault for incorrectly diagnosing our vehicle" (as if we knew for sure). He also told us, "You should've just said the car was broken" and then we would've diagnosed it. Apparently if you go in asking for something, he and his team will fix it without consultation. You have to not know what you think is wrong with your vehicle for a job to be done in the correct steps according to James. All in all, our experience was very poor. James talked down to Lori and me, the work was incredibly unprofessional and we have just paid hundreds for a job not done and a problem that is STILL NOT FIXED. We would never recommend nor refer anyone to this service department. Crowley has lost our business forever and those should sincerely take this review into consideration when choosing where to service their Chrysler, Jeep, Dodge or Ram.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

This Dealership is Horrendous

by jefft8 on 09/28/2013

RUN AWAY. NEVER give your contact information to this dealership, as they pass it along to a robo-caller who will hound you forever. Their General Manager, Mike, is useless in assisting in removing your phone number form the list, and he and his staff are unprofessional and rude. Ken C. SAYS he wants to know if you are unhappy, but no one apparently know how to get ahold of him. The dealership exhibits ALL of the bad elements one thinks of when envisioning horrendous service and unscrupulous used car sales.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Too much cost of service

by carowner20 on 03/18/2013

I bought my car new from Crowley. In the last several years, I have been getting two calls a month from them to buy a new car. I ask to be removed from the list and it does not work. They actually said my wife told them that I needed to trade in my car. They are always trying to add more service to my car. I found out that their "advisors" get a cut of all of the additional services they sell when they service your vehicle. Submitting the surveys Chrysler headquarters has been useless. I would not recommend them for any service. I am not sure if they are getting the message from me but I am sure tired of getting them from you.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Dealership yes, Chrysler no

by cardoc3 on 10/08/2008

Had a good sales experience here. Mark the internet sales manager was great and worked hard to get our business. He was courteous, knowledgable, and professional. Leased a second jeep several months later. Nice driving vehicles with only a few minimal complaints(window motors go figure). A little better gas mileage would be great. Main issue was chrysler financial. They kept mixing our payments so one was always underpayed. Almost effected my credit rating. Was getting several collection calls a day(no less than 30 total..really!) Each time the rep would claim they fixed the problem---not. This all ocurred during a time I was recovering from major surgery. Had to threaten to call the Attorney general's office. Finally resolved but have to think twice about doing business with Chrysler ever again. Don't hesitate to work with Mark Carlone, he's a prince.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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