Larry H. Miller Ford Lakewood

Today 8:30 AM - 8:30 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 8:30 PM
Tuesday
8:30 AM - 8:30 PM
Wednesday
8:30 AM - 8:30 PM
Thursday
8:30 AM - 8:30 PM
Friday
8:30 AM - 8:30 PM
Saturday
closed

Customer Reviews of Larry H. Miller Ford Lakewood

3.5
Overall Rating
(26)
Recommend: Yes (17) No (9)
Write a review: Sales | Service
sales Rating

Ford Explorer Lease

byTheFordManCOon 06/26/2018

Carey at Larry Miller was awesome to work with. They worked with me to find the right car and got the payments and terms to fit my budget. Great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

168 Reviews
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service Rating

Wont be back

byBenGon 07/05/2018

This was my first time going to a dealer for service and will be my last. I scheduled an appointment for Friday morning, and they called me a few hours prior to my appointment saying they were too busy and wouldn't be able to get to my vehicle. I re-scheduled for Monday, and dropped off my truck at 6am. I didn't hear anything all day so I called at 6pm and they still hadn't touched it, and tried to tell me it was hard to check out because I had it in for smoking in the engine and they have lots of flammable fluids in their shop. Really?!? I called at 11am the next day and they still hadn't touched it. After threatening to cancel my service, they were finally able have it diagnosed by 1pm on Tuesday, and could have it fixed by mid-day Thursday. (Wed was July 4) When I finally went to pick it up Thursday the bill was 20% higher than what they quoted me on the phone, and I had to fight with them to get it for what they quoted me. Also they told me on the phone that my front brakes needed to be replaced, so I ordered the parts online to do it myself, and when I picked it up turns out it was the rear brakes needing replacement. And after all that do you think they offered me so much as an oil change as an apology? Nope. Wont be back.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Ford Explorer Lease

byTheFordManCOon 06/26/2018

Carey at Larry Miller was awesome to work with. They worked with me to find the right car and got the payments and terms to fit my budget. Great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Awesome Job

byKvnDon 05/11/2018

Awesome Job Taylor. She was friendly and confident and genuine with everything.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Outstanding

byDrew123on 02/28/2018

Where can you drive in and get immediate service without an appointment these days? Larry H Miller is the only place I know. Outstanding service and free ice cream. Being nice to the parts guy to get the key to the ice cream freezer isn’t necessary, but why not?!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

GOOD LUCK

byJohnnyon 01/19/2018

I have been trying to get the fleet truck (Mike Cross or Warren Wolaver ) to contact me for over a week ,still no phone call or email as promised . It appears that they have more buyer than they can take care of.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

service Rating

Amazing set up & service

byJenaon 11/06/2017

This is how easy Larry H. Miller FORD Lakewood makes it for their customers. Make appointment, drive in like you own the place for the doors automatically open for you. Representative is waiting for you as you get out of your car. They take pictures of your car's condition, check you in and your car is raised for the best service. On top of the easy check in I was able to get a loaner car until my car is ready. WOW.

  • Recommend this dealer? Yes

1 Comments

service Rating

Shady business practices

byRaymondon 10/24/2017

I purchased a vehicle from the dealership on April 8th, 2017. 1st they sold me a vehicle and a bumper to bumper warranty so that I could have peace of mind. I heard a clunking noise and high pitched squealing noises coming from the rear passenger wheel and called them immediately to report it. 2 weeks later they called me and said they had yet to inspect the vehicle, which is completely backwards as they shouldn't be selling vehicles without that being done. I took the vehicle in, they reported the tie rod arm was loose and they tightened the bolt. They had the vehicle for 2 days and they gave me a rental. 2 weeks layer the vehicle was still making the clunking noise and a squealing noise. I took it back in and they had it again for a few days. They didn't give me a rental due to a hail storm and I had to go in 2 days later to get a rental car out of them and they couldn't find anything wrongat that time. Then they said the bolt came loose again so they tightened again. About a week later I hear the same haunting clunking noise and squealing noise. So I called them and had to make another appointment. I took it in and had to miss 3 hours of work to get a rental car, which I had to pay for up front and drop the car off. They said they couldn't find anything wrong. I had a long discussion with the service member Bryan and he continues to tell me nothing is wrong. I have reached out to the service manager Luis and he avoids me and doesn't return calls. I still have the haunting clunking noise and squealing noise. So I have only had the vehicle for 6 months and i just took it in last week for a ton of work that should have been identified during the initial inspection. The car needed a serpentine belt, radiator flush, the haunting clunking noise, and a squeaking noise... and brakes. I also had asked them to do an oil change. They had the vehicle for 3 days. They called me after day 2 and said they couldn't find what was wrong. I had to come out of pocket for these repairs, which they didn't do the brakes, don't think they did the oil change because they couldn't do the simplest customer service task of taking the old sticker down and replacing it with an updated one. I had to call them and ask, which they said it was on the report but I question the work they perform. Beware, you may be buying a vehicle from a well known dealership, but in the end, it comes back to the shady car salesman and evasive and questionable service practices.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Nightmare Dealership

bystayawayon 10/09/2017

If you are doing your research on dealerships, do not take your business to Larry H. Miller Ford in Lakewood, CO. They are [non-permissible content removed]. They are the definition of slimy salesmen/women and dealership in general. The staff is unprofessional. They are sneaky and deceitful. I bought a pick up from them. It was a good deal that the sales manager agreed too. We signed the contract and left with our new purchase. A week went by and we started getting threatening phone calls about how they need a down payment. Every time they would call they would increase the amount first $3800 then $4500. We already had the loan approved. It was questionable to say the least. A week later....Threats to call the cops and get the pick-up repossessed and throw us in jail...To find out they had a customer come in there that was looking for the same pick up and was willing to pay way over MSRP. They were hoping they could bully us enough to bring the truck back, hoping we didn't have the unnecessary "down payment" and then turn around and sale it as a demo. They went to distance to harass us. It was a nightmare. Buying a vehicle is supposed to be a good thing and they made it miserable. You never know they may sell you something and call wanting it back. Save your time, money and sanity and go elsewhere.. I wish I would of. (After finally being able to talk to the GM, endless phone calls and voice mails he supposedly had no idea what his employees had been up to. We ended up with the pick-up and the same agreement. Complete waste of time.)

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Benchmark for Excellence and mutual trust and respect? I think not!!

byWilliammauseron 10/05/2017

After reading Larry H Miller's mission statement I thought I should share my experience. I started out emailing for information on a Mustang I was interested in. It was close to closing time so I received the information about the pricing the following morning. I was emailed what the price would be by the Internet Manager, Lawrence Bradshaw. So, I made the 65 mile drive from Loveland to their Lakewood location. Met a nice, young salesman named Andrew. He was quite helpful in showing us the vehicle. I decided that I would go through with the purchase based on the information and price I had received via email from Lawrence Bradshaw. We sat down to do the paperwork and initially Andrew came back with a price about $5000 more than quoted price. I showed him my email quote from Lawrence Bradshaw so he went back to see what could be done. Andrew brought Lawrence back to meet with me. His first reaction was to say he misquoted the price. That he had a "fat finger" when typing the email. That excuse didn't make sense since earlier that morning I was rechecking the quote and as I was doing so the price changed while I was looking at their website. I believe it was because of all the interest I was showing for the vehicle. Lawrence's next excuse was that Ford's rebates had all of a sudden changed. Which wasn't true either. The quote which was about $5000 higher than my original email quote, had the manufacturer's original rebate offered of $2500. So how could that change in 5 minutes?! It didn't. Along with the previous challenge, there were $2100 in options that I had never discussed nor did I want. In their mission statement, they say that they are a Benchmark for Excellence and that they believe in mutual trust and respect. In my experience this afternoon, I received neither. I have no idea who Larry H Miller is, but I believe he should be looking for a new Internet Manager. I would never recommend this dealership to anyone. William Mauser

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

No integrity

byBbon 09/29/2017

Their sales managers have no integrity. We agreed on a price for a new car and then test drove. On returning and ready to sign paperwork, the sales manager said he could not sale us the car for the agreed price. When questioned him, he responded "I never agree to that price"-my wife and I both were amazed because we both heard the same thing. We left. In my 50 plus years I have dealt with a number car dealerships but I have never been blatantly lied to so this is my worst car buying experience ever.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Great dealership!

byWhitaker6270on 09/11/2017

Great deal on a new Edge. Scott Giddings was helpful and friendly. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

No Pressure Dealership

byJamaica92on 08/29/2017

I loved working with Larry H Miller Ford! There was no pressure and excellent pricing. They have been super easy to work with even in the days after the sale. Thanks for my awesome new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Lug nut replacement issue and possible associated fraudulent acivities

byFredPottleon 08/28/2017

I am filing an inquiry and complaint into recent servicing on my vehicle twice in the past two months and the recommendation that I have the lug nuts replaced on my vehicle (2013 Ford Escape, Customer # 87850). There appears to be a scam being perpetrated or at best an unnecessary and repetitive service recommendation made by the servicing representative and follow up contained in the invoice report.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Horrible service.

byASEcertifiedTechon 06/02/2017

I called ahead of time to get a quote on a repair. I was quoted a minimum $140 with a slight chance of it being higher than that. I expected when I got there that the quote would go up, and it did. It tripled wen I got there. I was ok with this seeing as though I was already $105 into it getting my vehicle towed there. They said they would have my car done the next day. 2 days later they called me and told me it was going to be $1500! So now they're quoting me 10x the original quote for the same job. I will never bring another vehicle here, buy a vehicle here, or recommend this dealership to anybody I know. The service is always lacking and I've never felt like I was treated with respect here. I would rather drive 100 miles out of my way than come to this location again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Parts Dept - Joe, Greg, and team are superb

byAllanon 05/14/2017

My Ford Rangers are the best vehicles I have owned in some 50 years of driving. Although mine are circa 20 years old, Joe and Greg at LHM Lakewood have been superb at interchangeability, finding what I need, and helping my search for occasionally discontinued parts too. These folks care about keeping your Ford good as new for as long as possible. Thanks guys -- you are the best! Allan

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Amazing dealership!

byJFreezenon 04/19/2017

LHM Ford is where I purchased a new truck. They were way easier to work with than any other dealership I have been to or bought from before! They have earned my business from here on out and I highly recommend them to anyone looking for a new vehicle. Will be buying from them again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Exceptional Service

bytroypedeon 04/08/2017

We have purchased our last two vehicles from Lakewood Ford. The process was easy and we were taken care of throughout our entire visit. We left with brand new vehicles and received more than we were expecting for our trade ins. We are from out of state and will make the trip back to Lakewood Ford when we are ready to buy again. Our daughter is hoping to purchase a new ford next year and will travel to Lakewood for her new vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

bySteelehome4on 02/23/2017

What other dealer offers vehicle maintenance at 8pm on a week day. Such a deal, now I can spend time on the weekend enjoying the outdoors. Thanks for your help!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Regular service

byTrianonon 02/20/2017

I was very happy with the service. Very pleasant people.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Was told on the lot

bytjw1714on 01/30/2017

I noticed 2, 2016 Ford Focus ST's on their website, and Truecar.com. Did the whole truecar thing, and called this morning and talked to a Salesman by the name of Christian at 9 a.m. Asked if the cars were available and on the lot. He said yes they both were there and he'd pull them up front for me. I said great, since I'm in Fort Collins, 125 miles away, that I would be in by noon. I head there, my phone is blowing up with numerous dealers trying to sell me a car. Turns out 2 hrs later they leave me a voicemail when I'm nearly there at 11:00 saying they didn't have the cars. Then a few minutes later I get a voicemail from a Sales Manager confirming my appointment to see the 2 cars they had already sold. I get there and find out they don't have the cars. I was not overly impressed by their reaction to my issue. Figuring they would step up to the plate, but again disappointed. So I left after a poor appraisal of my low mileage trade.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Made it right

byLjmartinezon 01/04/2017

Often times when a person or family goes into a dealership it almost always seems to be a bad experience not matter what happens. I bought my first Ford from Larry Miller in Salt Lake 20+ years ago and went back to them today because I like the look of the fords now a days. When I went into the dealership the folks knew that I was not happy with my first trip into the dealership and I called them and talked with some folks about my first experience. Needless to say I had one person and spent maybe an hour in there and I walked out with a new ford. Thank you Larry Miller.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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