Mountain States Toyota

Today 9:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of Mountain States Toyota

4.8
Overall Rating
(118)
Recommend: Yes (114) No (4)
Write a review: Sales | Service
sales Rating

Paul Axt did a great job of getting me the car I wanted!

by Sally McDonald on 07/27/2021

Paul Axt was my Sales Consultant at Mountain States Toyota and he did a great job of getting me the car that I wanted. And the color I wanted! He went through the process of what I wanted on the car and what make I was looking for. He explained all the paperwork and the process of purchasing the car so well that I could understand it. When I got the car with all the modern conveniences, he went through everything and explained what they were and how to operate them. I am an older woman and I really appreciated how well he took care of my purchasing a new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
397 Reviews
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sales Rating

Paul Axt did a great job of getting me the car I wanted!

by Sally McDonald on 07/27/2021

Paul Axt was my Sales Consultant at Mountain States Toyota and he did a great job of getting me the car that I wanted. And the color I wanted! He went through the process of what I wanted on the car and what make I was looking for. He explained all the paperwork and the process of purchasing the car so well that I could understand it. When I got the car with all the modern conveniences, he went through everything and explained what they were and how to operate them. I am an older woman and I really appreciated how well he took care of my purchasing a new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Customer Service

by William on 07/24/2021

It was nothing but Great, Great Customer Service from Entry to Exiting. Thanks. Also parts gave me a price check for future add on.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Impeccable Service

by The Sapps on 07/18/2021

My husband and I came in looking for a dependable vehicle on a budget for our family. Carl and the entire staff were extremely helpful in guiding us and accommodating our needs. We were also greeted by my former colleague Travis which put the cherry on top of our experience! Overall, I give our experience a 10, and would consider purchasing another vehicle and recommend friend and family to this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

My high expectations were totally met...

by als on 07/03/2021

From beginning to our purchase day, Mountain States Toyota has been exceptional. First, and importantly, they are the only dealer within miles of Denver who did not mark up the purchase price of our Prime above the MSRP. That alone says it all; they are not into gouging and making a few extra dollars from their customers. The sales staff, especially, Michael Ramstetter, the person with whom we had the most communication, communicated every step of the way and could not have been more patient or informative from the beginning to the hours he spent with us the night we purchased and picked up our car. I've bought many cars and had many interactions with dealerships over my long lifetime, and none have compared in quality to this one now.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Jim Gallegos at MST

by Cydney Rios on 07/03/2021

We’ve been doing business with Jim at Mountain States Toyota since 2013. We just bought new truck with him and he is pheromone all as always. Jim goes above any beyond for anyone that walks into the dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Venza

by Victoria Linehan on 06/29/2021

2nd vehicle I've purchased from mountain states. It's truly the only place in Colorado to buy a Toyota. Dan Healy(sales) Ben Janzig(internet sale's) and Paul Floistad (financial) were my helpers. I received great service and the rest deal,again. Thank you Mountain States.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Toyota Pro

by Jose Hernandez on 06/22/2021

Juan Casillas y Joey Ramírez me ayudaron en la compra de mi Toyota Tacoma Pro. Se los recomiendo se andan en busca de un auto.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Awesome team

by Alexus R on 06/18/2021

Paul was great from start to finish, not pushy at all.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Experience

by Rhonda Pylican on 06/18/2021

I just bought a Toyota 4 Runner this week at Mountain States Toyota and I cannot express what a great experience we had. John Saldivar is an Excellent Sales Associate. He is very knowledgeable and gave us his full attention throughout the process of buying our new vehicle. Andy in finance was also extremely frienfly, professional, and very knowledgeable. We will definitely refer friends and family to Mountain States Toyota!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best Toyota Dealer in Colorado

by Thinh on 06/16/2021

What can I tell you? 1. Best dealer in town 2. Nice salesman 3. Outstanding service overall

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Aweful service

by First car on 06/06/2021

We went there to look at a vehicle with our daughter. To purchase her first car. We met with sales agent Sheridan. He seemed very friendly and mostly knowledgeable. We were ready to buy the car and needed to wait for loan approval. We were the last ones that night. Called next morning to get things going, only to find out they sold the car! Sheridan told us they had another one and he would help. Made a plan to meet and see the car. Upon arrival, we were told it was his day off! After he made this plan! Such a gimmick.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Questionable used car standards

by JKW on 06/04/2021

Gave prior notice of intent to view/test drive a red 2015 Nissan Murano. https://www.mountainstatestoyota.com/used-cars/denver.htm?make=Nissan&model=Murano&trim=S Our sales rep (John if I recall, may be wrong) was FANTASTIC. But he was set up for failure given the condition of the Murano. Body/exterior was great, but when we got in, we were overwhelmed by the body odor, dirt/dust all over the interior, cracked windshield side to side, and to find the rear view mirror on the back row floor. The spare tire and entire compartment was caked in soot/dirt, and as a bonus, there was a dirty sock next to the spare tire. Also found personal effects pinned to the drivers’s visor, so CLEARLY this vehicle hadn’t been detailed. We would’ve been fine if they told us it wasn’t ready yet and to come back soon when ready. They knew we were driving from CO Springs and basically wasted our time—clearly no respect for us. We bought another vehicle from another reputable dealership just hours after we left this joke of a dealership. They still allowed this vehicle to be test driven—we didn’t take it on the interstate or drive it far given the safety issue of no rear view mirror and the overwhelming stench. Our sales guy did his best to explain the windshield and rear view mirror would be replaced, but no one could explain away the condition of this Murano. To our salesman’s credit, he didn’t try to BS us on the condition of the Murano and was able to find another vehicle to consider. As much as we wanted to give John our business, the 2d vehicle didn’t quite meet our needs. But frankly, at this point we questioned this dealership’s standards, customer focus and even integrity. Atleast for this Murano, be warned. And find out why the spare tire compartment is/was caked in soot/dirt (rest of vehicle wasn’t caked over though clearly dirty). Negative stars for vehicle condition and dealership standards (safety issue being most problematic), couple stars for our salesman not trying to BS it and finding an alternative for consideration

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Great Customer Service Great Selection

by Stephen Vidano on 05/29/2021

This is the second time I have purchased a used vehicle from Mountain States Toyata and it was a great experience. Honestly, I hate car shopping. The tension of trying to find a solid used vehicle with the right amount of miles, within the budget I have...etc. It's just stressful. But Mountain States had a great selection and their prices were solid for the vehicle I was looking at. We had just visited a few other dealers and they did not compare. Dan Healy helped us out and was not pushy. He kept going back to grab keys to vehicles we wanted to drive. He showed us multiple cars. And did not make us feel less important because we were purchasing a used vehicle with more miles. We were not even planning on visiting Mountain States that day. But we ended up there, and that's where we found the right vehicle for our needs. Fantastic place. I will think of them first next time I'm buying a vehicle. Thank you Mountain States Toyota!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Doan Vu!

by Mercedez on 05/13/2021

This was my 3rd vehicle from Mountain States Toyota and my 2nd with Doan Vu, Doan is so considerate and so helpful! Love this dealership!! Service is always pleasant too!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A low-pressure, excellent car buying experience

by DavidL on 04/27/2021

Jim was a great rep, gave me all the information I needed before purchasing a new Tacoma. Turns out, my first visit was during a busy spell and they were really low on Tacoma stock but it turns out my dream Tacoma was on the boat from the manufacturer and I put down a payment to hold it. It is an excellent car, and the car buying experience through Mountain States (and Jim my rep) was smooth, without any extra pressure to buy the same day.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience

by Chris on 04/16/2021

I went to Mountain States when i needed a new Tacoma because they had a very good selection. Dan Healy there helped me out and was amazing. They worked with me to fit my budget and get exactly what I wanted. Check these guys out!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Quin is Da MAN!!!

by John Maeda on 04/12/2021

My wife and I met Quin when looking for a car. He was completely friendly, engaging, informative, and helpful in every way. He genuinely wanted to find us the best car for us- even when that meant buying from someone else (my wife's back is messed up, and for some reason, the Toyotas killed her.). If you want the best car sales experience you can imagine, check Quin out. You'll be glad you did!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

Dan's the Man

by Sam Smith on 04/11/2021

Buying a Tacoma from this dealership was quick and easy. I had expressed interest in the vehicle online. Dan pulled it up when I got there and let me be to check it out. Once I made a decision, the rest of the process was streamlined by the efficient staff at the dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

2013 Hyundai Elantra GLS

by Brian on 04/10/2021

I really enjoyed working with John Saldivar!! Very nice and respectful man! Knows how to work with his customers very well! I think he should be promoted to manager or some higher position because he is so good at what he does and he is such a hard worker! I commend his hard work and being so patient with me and my girlfriend when we were sold a Jetta that was having overheating problems and they immediately helped me and my girlfriend get into another vehicle asap! I'm very happy with our selection of the 2013 Hyundai Elantra GLS! It is so much more faster than the car we had before and is very reliable as well! I think this is perfect for my first actual car! with such low milage as well! They really work with you as a dealership! I recommend asking for John Saldivar! He really works with you and is super kind!! Although I unfortunately don't recommend working with Jesse Shearman, yes he did work twice with us he just doesn't have the best come across when it comes to sales. I've only worked in sales for 2 years but I know that is not how you treat a customer / sell your car warranty. I get it your trying to make commission off selling the car warranty but you don't force it on your guests I'm sorry but that's how you scare the customer off / make them less interested. He also had a cocky attitude about anything tbh! i mentioned "Wow I'm glad I got a reliable Japanese vehicle! " and he said "Um actually, it's a Korean vehicle!" with the most cockiest way he said it back. It came off as a "know it all" attitude and I did not appreciate that and it was super immature. Also when he was making remarks about the Jetta saying, "Oh now are you listening to your friends who have a reliable Jetta" and "Don't be surprised if you bring your vehicle back in 6 months". You want to treat your guests how you would want to be treated and that's exactly how John treated us! :) Other than that it is a great car place and I love them and what they stand for! I also really appreciate how the car lady upstairs really was patient and worked with us as well! took 6-7 hours of waiting but it was all work it in the end! Thank you again! -Brian and Nadia

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Highly recommend!!

by Amanda Gurule on 04/03/2021

What a great experience! Doan Vu has wonderful customer service skills! He showed me every vehicle that I was interested in. He even ran back and forth for different set of keys and stayed past his ending shift time, just to make sure I was satisfied with my purchase and got into the perfect vehicle for me. The thing I enjoyed most about Doan Vu is that he was fun to work with and has a great sense of humor! He was honest and explained everything to me. Thank you, Doan Vu for such a great experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Good experience

by John P on 04/01/2021

We worked with Dan Healy in sales. Travis was also helpful online. The experience was good. Everyone was patient and professional. Hopefully the used vehicle we purchased will be good in the long run.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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