Alfa Romeo of Anaheim Hills
Customer Reviews of Alfa Romeo of Anaheim Hills
Scammy discriminating and other negative issues with this service center
byon 09/20/2024
The service crew plays games and feels they are entitled to do so and illegally will not provide service invoices until done..so if you having work done... they should provide you copies with specifics whether warranty work or not. I have a different last name than my husband and they have seemed to treat people differently by race an age. We are older but it appears they do not like when a younger darker brown person is able to own such a car. . If something is not broke when you bring it in.... they try to make it look like it was broke before you brought it in and more than likely their service untrained not professional crew broke the item or part or system. I just suggest do not use this place or get an attorney to be available for all services and especially if under warranty. Maybe they are okay with sending of us off with a nonworking safety hazard and do not care if it caused death.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Poor Service Department
byon 08/22/2024
After paying for an expensive oil change on my low milage Stelvio at Maserati and Alfa Romeo of Anaheim Hills, it started leaking a lot of oil a couple of weeks later. Upon inspection, it was found that their technician did not properly tighten the oil filter. The leaked oil saturated the fiber under engine panel and four other fiber components on the under side of the car. Initially the service writer was apologetic and promised to refund the ~$850 I paid for the service. She also promised to replace the main fiber panel under the car. The problem started when the service manager proposed to replace the other four oil saturated under side components with used components taken off of another Stelvio there at the dealership (probably some other unsuspecting customer's car that would end up with the oil saturated parts from my car). My Stelvio is low milage, always garaged and in pristine condition. I wanted the dealership to replace the oil saturated components with new components, but it appears they are not willing to do it. The service writer has not returned my calls after I left multiple voice mail messages, and neither has the service manager. I have not received the promised refund, none of the oil saturated parts have been replaced and now they are clearly blowing me off. I'm out about $2K and I wasted hours of my time at the dealership and traveling to the dealership in a futile effort to be made whole. What a horrible place!
- Recommend this dealer? No
