Reynolds GMC
Customer Reviews of Reynolds GMC
Review type:
Simply the best!
by Ricky11269 on 02/08/2016updated 02/28/2016We had a great experience at Reynolds. All of the staff was courteous and friendly. They were very helpful in all questions we had and made buying our new suv very pleasant.Great customer service!!
by ElizabethHayne on 11/25/2015The whole experience was wonderful!! Everyone was so friendly and took their time with me. i never felt pressured and they really worked to find me what was best for my family.Excellent Customer Service
by Bruce2015_ on 11/03/2015updated 11/16/2015My wife and I attended Reynolds 100 year anniversary party and began the purchase of our new vehicle. The sales consultant, Corey Gaston was very professional and polite.Thank you for taking the time to submit this amazing feedback. Were glad to hear that Corey has been very professional and polite during your experience. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Chuck Rhodes - General Manager
No pressure sales dept.
by 40JoseR on 11/11/2015Rudy was an exceptional salesperson from the first e-mail to the test-drive and finally the vehicle purchase. Everything went smooth, no pressure at all.Thank you for stopping by to leave this incredible review. Were ecstatic to read that Rudy provided you with an exceptional service experience. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Chuck Rhodes - General Manager
Dave
by David50_ on 09/11/2015updated 11/02/2015Everyone was friendly and efficient. The whole process of buying my truck was terrific. Great Job. The salesman Michael and the person from your finance department did a great job.We appreciate you giving us this review and 5-star rating! It is our goal to provide every one of our customers with the kind of customer service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Chuck Rhodes - General Manager
Dealership Salesman with integrity
by AdameFamily222 on 08/22/2015updated 10/21/2015The salesman (Henry K) was honest, professional with integrity. I have walked out of other dealerships because other salesmen lacked integrity. Henry was very professional, no pressure just gave us the numbers of the vehicles we were… looking at and let us make the decision. We have been buying vehicles, a total of five in the past 15 years at Reynolds Buick and Henry is the salesman to go to for a good reliable New or Used vehicle.16 Sierra
by kennethlg on 10/20/2015This is our forth vehicle from Reynolds and we continue to return because of the excellent way all of the Reynolds people treat their customers. Thanks!Thank you for your continued patronage and for leaving us this feedback. Our team works extremely hard to keep our customers coming back and its a pleasure to hear weve succeeded. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Chuck Rhodes - General Manager
Beyond the call of duty.
by MsLee_91750 on 10/14/2015I called in advance to make an appointment. Although the fleet manager, Rudy Knobloch was not available he made sure that I was greeted by one of the associates on the first day. Rachel was very professional and pleasant to work with. Mr.… Knobloch picked me up from my home and took me to the dealership on his way into work the next day. I made the purchase that day. It was painless, pressure free, and timely. Thank you.We appreciate you giving us this review and 5-star rating! It is great to read that Rachel and Mr. Knobloch provided you with a painless, pressure free and timely experience during your purchase experience. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Chuck Rhodes - General Manager
Wife's new Acadia
by JasonGmcAcadia on 09/26/2015Our salesman Michael was very helpful and not pushy at all, the sales manager Lisa was also very nice, and the finance manger was very good at explaining everything.Thank you so much for taking the time to leave this wonderful review. It is great to know that Michael and Lisa provided you with a very positive experience. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Chuck Rhodes - General Manager
Great experience
by gtorressanchez on 07/11/2015it was a real pleasure working with Rudy Knobloch, This has been the best experience buying a car, I am Glad I found you guysThank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Rudy and the rest of our team any time! Take care. Sincerely, Chuck Rhodes - General Manager
wonderful purchase exp
by jacklin0601 on 02/14/2015updated 03/02/2015before i visit your place i v been to pasadena gmc. bur the sales there are crazy . he push me a lot mademe feel uncomfortabale. so i try to looking around at ur place. the sales person michale is a very nice guy. he is friendly and warm… tell me a lot story of gmcand help me to compair with diffrenet trucksn the main reason that i choose you guy cuz michael . i will tell all my friends to go buy cars with u guus . thamk u for the great service. thank u michael!!!Jacklin, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Reynolds Buick GMC for your vehicle needs. Sincerely, Chuck Rhodes - General Manager
Satified with Reynolds
by ssmity on 12/27/2014updated 01/06/2015I was very pleased with the service I received. Mr. Walter Pituch fully answered my questions, was courteous and respectful in his approach. This was a hassle free purchase! Rather than leaving with negative feelings about the… purchase, I felt fully informed and that every reasonable consideration was given to me to get me what I wanted.Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Walter's efforts have made the difference in your car buying experience, and he is a valuable team member, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Keep up to date on service specials and dealership information on our Facebook and Twitter pages. Thank you again! Sincerely, Chuck Rhodes - General Manage
Thanks Reynolds Buick GMC
by Henry_Red_4x4 on 12/19/2014updated 01/02/2015This was my first time to visit Reynolds Buick GMC. It was a no pressure dealership which makes it a great experience. I have purchased many new cars in my day, so I would rate them with and A+. Thanks for the deal.Henry, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again please be sure to like us on Facebook and follow us on Twitter. Sincerely, Chuck Rhodes - General Manager
Good experience
by Sir_Ed on 12/19/2014updated 01/02/2015We appreciated the fact that there was no pressure at all during the entire purchase process. Very pleasant experience, thank you Rudy and Jim!!It's delightful to know that we were able to provide you with such a remarkable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Chuck Rhodes - General Manager
Buick - The Best!!
by AlfredandDawn on 12/20/2014updated 01/02/2015Our salesman, Art Reynolds was very friendly and helpful. We appreciate the extra warranty (compared to other car dealers) and love that there is a maintenance program for free. We love the Buick cars and feel as though we have spoiled… ourselves without breaking the bank....Thanks!Alfred and Dawn, Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. Visit us on Twitter and Facebook for access to our exclusive specials. Sincerely, Chuck Rhodes - General Manager
Great deal and great personal
by jrakajocko on 08/27/2014updated 10/01/2014I had a great experience shopping for a vehicle at this dealership, Mr Walter M. P was a great salesman, he went beyond my expectation to please and find us the right deal and the right loan, I would definitely go back and shop or refer any… of my friend to shop here. 5 stars for Walt.. thank you very muchWe are so happy to hear you had a great experience with us! Thank you for taking the time to write this excellent review. It makes our day when we hear from our happy customers. Walt is a great member of our team and we are happy he made your experience pleasant. If there is anything else you may need, feel free to contact us. Sincerely, Chuck Rhodes - General Manager
Awesome Experience
by vbchells4 on 11/21/2008We just bought a Murano from this dealership 2 days ago. We still cant believe how simple the process was. We drove there, saw the car at the LoWEST price we could have ever imagined.... and bought it. The whole purchase process took… about an hour and we were on our way. They really made it simple and the fact that they dont haggle at all makes the process pressure free. The car had a few tiny scratches on it because it was a rental- but we literally paid $6000 less than we had negotiated at a Nissan dealership for the same exact car a week before. I highly recommend this dealership to anyone looking at getting an amazing deal in a no pressure environment. Jeff was great to deal with!taking responsibility
by aquariumcat on 09/19/2008my husband bought a 2007 150 ford about 3 weeks ago. last night he was coming home from work and was pulled over by a glendora policeman for having 2009 tags that did not match his truck.he accused him of using a 2009 tag from another… truck. my husband explained that he just purchased the truck and showed him all the paper work. and he told him to take it up with the dealership from whom he bought it from. so my husband went to reynolds buick the next morning when they opened to talk to the salesman that sold him the truck, but he wasn't there. so he spoke to another salesman there and he told him there was nothing there they could do that it was not their fault. not a "sorry for the incovience" or even a simple appoligy. this is the second veichle my husband and i bought there and i gaurantee that will be our last. i guess there customer service ends when you pull your vechile out of the lot, then your on your own.we live up in the high desert so we traveled to covina to purchase a vechile. we will no longer be doing business with reynolds buick. i have a 2000 echo toyota and will be purchacing a vechile within the next year but not from them. with employees like that i'm sure one day i'll drive by reynolds buick and see an empty lot and i'll know why. if you decide to buy from them please make sure all the paper work and tags match the vechile you bought.Very Disapointed with Nyugen
by phivco on 12/31/2007I was near buying a 2007 Aspen with 25K miles on the evening of the 28th of December and the sales man was very nice. We test drove it and wanted to drive it home that night. I was trading in a clear title use SUV and paying cash for the… diffrence. All went well until the sales man went to the manager named Nyugen or something close. He was absolutely rude unrealistic, irrational and unmotivated to sell. I now know he is a disgrace to Reynolds. I was shocked that he had the customer mindset he did and the salesman was appologetic and sympathetic. I made a counter offer and Nyugen turned it down again. I told the sales man I needed to look him in the eye and I then went and he was basicall rude and cold. My instinct told me to walk away even though I wanted to buy. I did and thanked the sales man for his effort. Turns out it was a blessing as the next day I brought a certified 2007 Aspen witn 12000 miles (half the one in Covina) for 2000 bucks less than Nyugen would do at Labrea Chrysler, Jeep. They were a real dealer that actually wanted to sell and serve with a customer perspective. For the nice salesman at Covina, it's sad to say from a good sales man's perspective that I will not darken the doorstep of Reynolds again as long as the Nyugen [violative content deleted] is there.Great Dealership to buy used from
by guill34 on 12/28/2007I have purchased 2 used cars from Reynolds. Both transaction were cash & no problems. The best price on used cars. The price is what you see. They will not go lower, but you will not find the exact same car cheaper else where. When I came… onto the lot, Andy came over to see if he could answer any questions. Told him that I was just looking. He said all the cars are open & just take my time & if any questions, just let him know. It was great to walk around without a sales person following you! They even have cars behind the service area and yes they do let you go back by your self. I live in West Covina so it's great. But even if I did not, I would drive for the great deal! If you want a current year used car, see them. Did find out that inventory does change about every 2 weeks. If they have the style you want & a bunch of them, wait & go onto the website daily & sometimes you can get the car you want $1,000.00 or $2,000.00 cheaper. If the car stays on the lot to long, they will discount the price.One of the Best
by blownpontiac on 10/08/2007My favorite dealership, by far. I have a near 4 decades worth of vehicle purchases, and Reynolds has been the best dealership in my opinion. I have purchased three trucks from the GMC side of the dealership. Never any hassles and I have… not had to spend more than two hours to finalize a sale. I would have purchased my most recent truck from Reynolds, but Scott GMC down the road would not accommodate a trade, and I was forced to go from the best dealership, to the worst in order to purchase my current truck.
GMC Canyon
Ram 1500 Classic
GMC Terrain
GMC Acadia
- Complimentary Coffee
- Television
- Vending Machines
- Customer Lounge Area
- Authorized Parts Store
Thank you so much for taking the time to leave this wonderful review. It is our goal to provide every one of our customers with the kind of customer service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Chuck Rhodes - General Manager
by reynolds1915 on 11/30/2015