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Kirby Subaru Of Ventura

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Customer Reviews of Kirby Subaru Of Ventura

4.9
Overall Rating
4.88 out of 5 stars(381)
Recommend: Yes (64) No (3)
Write a review: Sales | Service
5 out of 5 starssales Rating

Top Notch

by SP on 06/15/2024

Staff is super friendly and helpful, and delivered an extremely pleasant and easy buying experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
381 Reviews
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5 out of 5 starssales Rating

Top Notch

by SP on 06/15/2024

Staff is super friendly and helpful, and delivered an extremely pleasant and easy buying experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Best Experience Ever

by Lorrie on 06/06/2024

This is the friendliest dealership that I have ever been to. Austin and John French made this experience so stress free. They did not pressure me in any way and were so kind. I went in there without my husband as he was unable to be a part of the process and I was treated like family. Thank you Kirby Subaru.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Extraordinary customer service!!!

by Brady on 05/17/2024

I recently bought two cars from Kirby Ventura on separate occasions, and I can't say enough great things about them. This was my second sales experience with them, and once again, they went above and beyond to ensure my complete satisfaction. It's rare to find a dealership that offers you a $25 gas card just to show you the features of your new car. The entire team treats you like family and genuinely cares about your experience. Even when there was an issue with my previous purchase, they took the initiative to address it without any prompting from me. It's truly remarkable to find a company that prioritizes customer satisfaction and takes responsibility for their mistakes. I feel incredibly fortunate to have discovered Subaru of Ventura. Their sales team is exceptional, and it's evident that they were handpicked by their sales manager. They never pressure their customers and always consider every option, whether you're interested in buying a Subaru or from any other car dealership. What sets them apart is that they're confident enough in their product to recommend checking out other dealerships. And they're right - their product truly speaks for itself. The customer service I received was so exceptional that I would recommend anyone to travel thousands of miles just to experience it for themselves. I can't wait to go back for my first oil change and enjoy that top-notch service all over again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Amazing Experience!

by Walter on 04/03/2024

Just wanted to say a sincere thank you to Bob "INDY" Thacker for making the whole car buying process so easy and stress free. From the moment we walked on the lot he was attentive, answered all of our questions, and was not pushy (like other dealers on that street...). In the end, we went with a 2024 Subaru Impreza Sport and I couldn't be happier. Thanks again Bob and all of the Kirby Subaru team of Ventura! We will definitely be coming back in the near future :) ~Walter

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Easy Swap 2020 Forester for 2024

by Dave on 03/31/2024

Kirby Subaru flyer offered swap of my 2020 Forester for new 2024 at 2.9% financing. Francisco was very easy to work with: checked his inventory, found color and model we liked, showed him the numbers that would make it work for our purchase, he and his sales manager made those work, great trade-in on my 2020 plus discounted price off sticker, so I stopped by, all paperwork was ready to go, super smooth closing with all electronic docs, and drove home brand new 2024 with much lower payment.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Amazing Experience

by Maeve Wilson on 03/22/2024

I had an amazing experience at Kirby Subaru of Ventura. Francisco Vazquez provided excellent service from his communication to his expertise and I could not be happier with my purchase. If you are interested or in need of a new vehicle this is the place for you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Subaru Crosstrek

by Terra Sullivan on 03/19/2024

Mark helped us out with our new 2024 Subaru Crosstrek at the Kirby Subaru of Ventura and we absolutely love it! He was amazing help and very informative. He answered all our questions and made the whole process a smooth and fun experience! I highly recommended asking for Mark when visiting!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Excellent experience, start to finish !

by Kzwers33 on 03/06/2024

Friendly, low pressure and knowledgeable staff throughout this organization! Process was remarkable in its complete attention to detail, education of a buyer with the new and improved equipment and follow through with regular contact to ensure satisfaction. Love Kirby Subaru!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Best experience ever buying a new car ! 10 Stars

by Lisa Valentine on 02/24/2024

I had the best experience buying my Brand new Forester at Subaru Ventura, Dale Hicks was the best car sales person ever. I have bought 3 cars in my lifetime and the other times I purchased cars were always an ordeal! This was not. The entire time went very well. I felt very informed about all of the vehicles I test drove, when I made my choice of the car I wanted to buy things went smoothly. Dale showed me around the entire dealership so that I knew where to go for service, parts etc. I met everyone, which was nice. Very friendly staff. He even checked up on me a couple days later in case I had any questions or concerns. I appreciate that kind of service. They don't just sell you a car and send you on your way. Non stressful, non pushy. Im very grateful and will be sure that my son's next new car will be bought there and we will definitely be seeing Dale :)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Kirby Subaru Team and Rep Bob Thacker make it so easy!

by GBrueggeman on 02/12/2024

This is my second car experience working with Kirby Subaru and specifically Bob "Indy" Thacker. My most recent was with my lease of a 2024Subie Crosstrek. The people at this Subaru dealership make you feel like family. They listen to your needs and then deal with you open and honestly. Bob goes out of his way to help the customer and make the whole process smooth and professional. I also liked how he valued my loyalty. I recommend Kirby as a great dealership and Bob Thacker as wonderful salesman.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Awesome experience buying and leasing with Robert!

by Justin C on 01/28/2024

My wife and I had a wonderful experience with Robert leasing a new car for her and buying a new car for myself. We’ve dealt with many dealerships in Southern California, and this one is the best we’ve been to. It was worth the 60-90 minute drive from LA to deal with friendly, good-natured people and better prices. Robert made the whole process seamless and explained everything very well. Val and Joey were great too and overall we’re very happy to have come to Kirby Subaru of Ventura!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Kirby Subaru treats you like family!

by J Baca on 01/20/2024

For our most recent vehicle purchase, we went to several different dealerships so we would have a good overview of the various vehicles as well as the service and commitment of the dealership and staff. We were, hands down, sold on Kirby Subaru of Ventura because of the vehicle, but also because of Ricky, the sales representative who helped us throughout the process. Ricky was very attentive, answered all of our questions, and did not dismiss us just because we were browsing or because we were not sure exactly which vehicle we were interested in. Ricky was patient with us, answered our questions, and treated us with dignity and respect regardless for our reason being there. This was the same sentiment for Valerie in the finance department at Kirby! Both of these amazing individuals made the experience worth our while. Additionally, after our purchase we were kindly greeted by all Kirby staff and congratulated on our purchase. We are grateful for this experience and the fine staff at Kirby Subaru of Ventura.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

An extraordinary car-buying encounter.

by Brady m on 01/11/2024

I have recently visited Subaru Ventura and I must say, their sales staff is exceptional. The sales manager recruits, the sales team and sees potential in all of them, which is evident in their professionalism and the way they conduct business. During my visit, my salesman, Lars Vankirk, went above and beyond by showing me the entire sales/ service center and making me aware of the process for when I need to return for my first oil change. It's rare to see such dedication and attention to detail in a car dealership. The sales manager even came out and personally interacted with the customers, which is unheard of in the industry. I am sincerely grateful for the incredible sales experience and everything that Subaru of Ventura has done for me. I would not hesitate to drive thousands of miles to get my car serviced here and would highly recommend them to anyone, even family from across the country.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Welcomed with open arms to the Subaru Family

by Nicky on 01/06/2024

We recently purchased our first Subaru at Kirby Subaru of Ventura. From the moment my family walked onto the lot, we felt welcome and everyone we interacted with was kind and respectful, even to the point of quickly drying of a damp bench for my son to sit down. We specifically worked with Ricky in purchasing our new Ascent. He was super knowledgable about the car and never once did we feel pressure to make any decisions. Ricky worked with us to get a great deal in trading in our old car and made sure we got exactly what we wanted in our new Subaru. He kept in contact via text and calls as they prepared our car and even after we drove off, he has been quick to respond to any questions we have. Val in the finance department is so sweet and took the time to explain all options available for warranties and all other finance aspects. She never once pressured or tried to "upsell" us anything, plus she was super respectful in knowing our ties to the military. We also met JP who will help teach us more about the specific details of the tech and features of the car. We look forward to building our new car relationship with other members of the Kirby Subaru of Ventura family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

The Best Experience

by Thankful on 01/03/2024

The month prior to me coming to Kirby Subaru of Ventura I purchase a different brand vehicle at a different dealorship. Being a single senior female, I feel I was taken advantage of and the negotiating for hours experience was terrible. Well that car was totaled in an accident a month later. So...I found myself having to purchase my second car in two months time. I started shopping once again but this time I stopped into Kirby of Ventura and started my search. The moment I stepped into the dealorship I felt taken care of every step of the way. They were by far the most honest, caring experience I've had while purchasing a vehicle. Not only that but their inventory was great. I highly recommend this dealorship to anyone. I'm loving my new Subaru and the experience buying it comes into the mix of appreciated it so very much!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Wonderful Experience!

by Sara Gibson on 01/02/2024

I am so happy to have met my new favorite car salesman, Rick Mueller. Hands down, the best experience I have ever had leasing a vehicle. From my first casual visit to endless texts over trim and color. Rick, you are a patient man. Little did I know I was purchasing a spaceship. Rick walked me through all the features in detail, grabbed my attention back when he saw my eyes start to glaze over. I learned more about a gas cap than I knew possible. I am blown away with what this car can do, I am fairly certain it is smarter than me. I am so happy I made the move to Subaru, I am never leaving!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Fantastic Experience at Kirby!

by NEAL C on 12/04/2023

We recently had the pleasure of purchasing our new car from Kirby Subaru in Ventura, and I must say, the experience was nothing short of exceptional. We were told to contact Jordan French at Kirby Subaru by a good friend. From the moment we made contact with Jordan, we knew we were in good hands. Jordan directed us to deal with Jim Read. Jim was the epitome of professionalism, combining a warm approach with an impressive depth of knowledge. What truly stood out was Jim and Jordan's commitment to ensuring we got the exact car and at the price we had hoped for. They worked tirelessly, maintaining transparency and honesty in every aspect of pricing and negotiations. It was refreshing to deal with a team that not only promised but also delivered on their commitments. As for Jim, he went above and beyond. His assistance didn't just end with the sale; he took the time to walk us through every feature of our new car, ensuring we felt comfortable and confident behind the wheel. His willingness to share his personal cell phone number for any follow-up questions we might have is a testament to his dedication to customer service. In summary, our experience with Kirby Subaru and Jim Read was outstanding. They've set a new standard for what car buying should be - straightforward, honest, and customer-focused. Highly recommend them to anyone in the market for a Subaru!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

KIRBY SUBARU / Rick Mueller

by Manuel Tomas on 11/27/2023

I want to thank Rick Mueller for helping me lease my 2024 Subaru Outback Touring XT. It is an amazing care and Rick made it happen for me. I wanted to lease the Solterra (all EV) but because of the lackluster range, charging speed/time and this being the first generation, I will skip this for now. Good news is in the the next couple of years Subaru will be introducing their hybrid vehicle or vehicles. Can't wait when Subaru do announce the hybrids. Thank you Rick! I believe this is my second Subaru from you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

My First subaru

by E iniguez on 11/21/2023

All the people I was in contact were very helpful, knowledgeable, friendly and super patient.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Mark went above and beyond! Thank you!

by Maria and Ismael A on 11/13/2023

Mark provided exceptional customer service when I accompanied my father, who only speaks Spanish, to shop for a new car. Mark was so kind from the start, always giving me time to interpret the information related to the vehicle my dad liked. My dad ended up liking a Crosstrek and wanted it in a specific color. Mark and the Kirby team searched dealerships in Southern California to get my dad the exact color he wanted and the car was ready for pick up in less than 48 hours! My dad and I really appreciated this because he got the exact vehicle he wanted, in the exact color, and Mark and Adam were always so patient and gracious! This was, by far, one of the best car shopping experiences we have ever had! Thank you so much!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Best Sales Experience at Kirby Subaru of Ventura

by Frances A on 10/31/2023

My previous car was a 2018 Crosstrek Limited purchased in Northern California in December 2017. I moved to Ventura in 2019 and Kirby Subaru became my service dealer. Unfortunately, due to an auto accident in August 2023, my Crosstrek was a total loss. I looked at Toyotas, Hondas and Mazdas but kept coming back to Subaru due to the safety features and reliability and the highly rated reviews. I decided to buy another Crosstrek Limited. I used the Consumer Reports Build and Buy Car Buying Service with TrueCar on October 6, 2023, and was linked to two Subaru dealers in Ventura County. Both responded immediately. I opted to go with Kirby Subaru due to the excellent service relationship I had with them. James Read (Jim), the Internet Sales Manager, contacted me and I explained what I wanted and didn’t want for my new car. We kept in contact via email and one or two phone calls. It was very low key, with no pressure at all. He explained the pricing and options and provided me with complete details. One was arriving by the end of the month and he reserved it for me. If I didn’t like it, I could move on to other options. The car arrived on Thursday, October 26, and I arranged to see it on Saturday, October 28. I left Kirby Subaru a happy and excited owner of a 2024 Crosstrek Limited that afternoon. I’ve been driving rentals cars since my car accident and when I turned the loaner in; Jim graciously offered to pick me up and take me to the dealership. Very courteous indeed. My time at the dealership was minimal and completing the financial paperwork was a breeze. Jim is a very knowledgeable sales person. He is professional, polite, and competent. I did my research beforehand and I found all the information he presented was accurate and matched my requirements and costs. There were no markups and I paid the price I expected to pay. I love my 2024 Subaru Crosstrek Limited. Thank you Jim Read and Kirby Subaru of Ventura!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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