Kirby Kia of Ventura
Customer Reviews of Kirby Kia of Ventura
Amazing experience with George Estrada!
byon 04/13/2021
We had an amazing experience with Kirby Kia Ventura, but also with George Estrada, our sales rep! He was so kind, patient, his follow up was great, and he got us the price/deal we wanted! He's one of the best car sales people I've worked with (and I've bought a lot of cars)! I have already recommended him to 2 people that want to buy Kias, and will continue to do so! Thank you George for being so great!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing experience with George Estrada!
byon 04/13/2021
We had an amazing experience with Kirby Kia Ventura, but also with George Estrada, our sales rep! He was so kind, patient, his follow up was great, and he got us the price/deal we wanted! He's one of the best car sales people I've worked with (and I've bought a lot of cars)! I have already recommended him to 2 people that want to buy Kias, and will continue to do so! Thank you George for being so great!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Yes! Got the car I wanted!!
byon 04/10/2021
Very nice they are willing to help you and get a better price to suit you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
excellent service
byon 04/01/2021
Starting with sales Associates Miguel Hurtado and Deanna Luis made this a quick and easy experience getting exactly what I wanted and the price I was willing to pay.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My New Ride
byon 03/22/2021
Very smooth and quick deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Car!
byon 03/21/2021
I have never purchased a new car on my own, and I am 62 yrs old. I always had my Dad or husband to deal with car sales people but this day I was on my own. I was dreading this process. After visiting 2 other dealerships (Not Kia) shopping for a SUV, I visited Kirby of Ventura. Was greeted by Jonathan Garcia has he was ready to settle down for lunch. He delayed lunch time to show me vehicles. Jonathan showed me a couple of different SUV's. He actually knew about each one explaining each detail. We looked at a Sportage on the back lot, which I ended up purchasing. Steve, the boss even honored my discount offered thru Perkspot with my employer. To my surprise, the staff at Kirby did not pressure me and made this a pleasant experience. I recommend Kirby and especially Jonathan if you are in need of a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pip did a great job, highly recommend.
byon 03/14/2021
Great job, no games, no hidden fees.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
great experience with kirby subaru
byon 03/10/2021
My wife and I had a truly joyful experience from sales department employees, Erick, Joey and Adam all were extremely professional and patient with us and ultimately provided a beautiful Subaru Outback. we will recommend this team to anyone. outstanding work!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great deal, great customer service
byon 03/08/2021
I’m so glad I took the decision to travel from Bakersfield to Ventura (which realistically is not that far and is a nice drive) My experience leasing a car from KIA of Ventura (KIRBY) was excellent! I worked with John Gonzales, he was fast to answer all my questions he definitely knows the car business and he went above and beyond to make everything go smoothly, working with John Gonzales (Internet sales manager) Jose Valdivia (Sales Manager) and David Kim (Finance director) was an absolute pleasure. This is the easiest dealership I have work with, if you are considering buying or leasing a KIA , I highly recommend KIA of Ventura they are honest and helpful people Kia of Ventura definitely have an impeccable customer service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Stress free car purchase
byon 03/08/2021
Deanna was very helpful, efficient, and easy to work with. I “reserved” the car I was interested in, online, and she called asking if I was still interested in viewing it. I told her I would be there in 20 min and by the time I got there it was pulled to the front of the dealership ready to go for a test drive. The process of purchasing the car was very easy and stress free. Overall great experience at the Kirby Kia dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Please customer
byon 03/01/2021
The staff was very patient and helpful making sure my needs where taken care of usually going to a dealership I a hassle but my experience at kriby Kia was great. Will definitely recommend my friends when they asks where a cool spot to get a ride
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Trade in low ball. Said one price and gave another. Rude and untrustworthy.
byon 02/18/2021
Do your research. If you plan on trading in a car, make sure you know the value of your trade in. I was told that I would get $3,500 for my car and after the deal was signed, I saw that they only gave me $3,000. The next day, the dealership where I purchased the trade in car returned my call and offered me $5,000. I asked Kirby Kia right away (in person) if they would give me my trade in back and allow me to get an additional $2,000. I was told that the deal was signed and there was nothing I could do. The salesman "Pip" was awesome. Everyone above him has lost my trust and respect. The way the manager spoke to me and carried himself was unprofessional. Nice before the deal was signed and rude after. Do not shop here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Welcoming and helping
byon 02/16/2021
The team @ Kirby Ventura did a great job making me feel comfortable and informed. Jim Read didn't pressure me and answered all my questions. They really went out of their way to be helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Car Purchase
byon 02/15/2021
What a wonderful experience! Jerry was a pleasure to work with and I’m thrilled with my new crosstrek sport and would highly recommend to anyone and everyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Deceptive Pricing, Buyer Beware!
byon 02/04/2021
They have service tiers they don't advertise online, and don't have posted in their service center. They withhold this information from you so when you come in for your service, you don't see the upsell (into tiers they still don't describe) coming until too late. On top of that, their service counter charges far more than their online (KiaCheapParts.com) counter. Any service you've had from them that involved a part purchase, there's a good chance you were fleeced. In my case the quote was inflated by almost a thousand dollars over their actual part price. Even further, their staff insist on expensive and unnecessary repairs. In my case, an exhaust fix is needed. There are two possible parts, the $1320 part or a $660 part. The two are both CA legal, but they are not interchangeable- different mounting points. My car has the $660 part installed; I sent them a picture. They say I need the $1320 part (per the VIN), and "can not in good faith" sell me the cheaper part. Their good faith has no objection to wasting my time with a part that they've seen for themselves won't fit! These guys were a waste of time and money. Very polite and friendly about it, but obviously zero regard for me as a consumer or my Forte as a Kia product.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Kirby is great
byon 02/01/2021
I just got my third Kia from Kirby. This is my first at Kirby and the experience was great. Alex was our salesman he was great. I knew what I wanted and Alex was able to order it. The telluride came in 15 days early too. These guys and girls are great at this dealership. Thanks again for the great job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Quick and easy process!
byon 01/28/2021
Great Experience! John was great answered all my questions and concerns. Was able to get the process going from the comfort of my home. Went in to test drive and sign paper work with Sean who was also great! Totally recommend this dealer :) Thank you guys!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
George Estrada - the CONSUMMATE car salesman!
byon 01/17/2021
I can't say enough good things about George Estrada of Kirby Kia of Ventura! George is the consummate car salesman, setting the bar across the board for a PERFECT customer experience! From the moment I reached out to him via email inquiry, George was responsive, straightforward, knowledgeable, and extremely helpful. His upfront honesty, integrity, and professionalism immediately earned my trust. George not only gave me a outstanding deal on the exact car I wanted (minus the back and forth game playing that I'd encountered elsewhere), but actually drove the car to my home 1-1/2 hours away on a Sunday evening; then spent several hours orienting me to all my new car's bells and whistles. And I haven't even mentioned George's follow-up and repeated offers post purchase to go over all of the vehicle features once again. He treated me as though I was a member of his family - going above and beyond in every aspect! The entire experience could not have been more seamless and pleasant. My appreciation and satisfaction is unparalleled. George Estrada is truly the BEST! Without exaggeration, you will not encounter a better car salesman … and nicer guy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A very good sales experience
byon 01/13/2021
Andrew Arroyo was so patient with me while I was trying to decide which car I would like to purchase. He went out of his way to show me options before I decided to purchase a 2021 Kia Soul. He was polite and easy to talk with and didn't pressure me into buying. Good job, Andrew and the rest of the staff who assisted me in my purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 01/06/2021
Loved George Estrada at Kirby Kia. So knowledgeable and welcoming. Easy car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service!
byon 12/22/2020
Was given great advice about my trade ins. The purchase of my new Crosstrek was painless and easy. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2021 Forester Touring
byon 12/22/2020
i purchased a 2021 Forester Touring from Jim Read, the Internet Sales Manager. I got the referral to him from Consumer Reports Magazine. The price was as suggested by the magazine so it was fast and easy. I was pleased with the deal and the way the transaction went.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
