Awarded 2018

Russell Westbrook Chrysler Dodge Jeep Ram


Customer Reviews of Russell Westbrook Chrysler Dodge Jeep Ram

4.7
Overall Rating
(40)
Recommend: Yes (37) No (3)
Write a review: Sales | Service
sales Rating

They keep their promise!

by roscomare on 05/02/2018

I can’t say enough good things about this dealership! First of all, I was interested in another company and car, but they promised me a price that at the end they could not deliver so I was very bitter from that experience. My husband and I did our research on the Pacifica and figured that we could only afford the LX model. So, I called around and got the best price in LA which is far from me, so we decided to go to Russell Westbrook to test drive the car and see if it was even worth driving out to LA. We met Daniel he was really nice and let us test drive the LX model, we really didn’t like the fact that it had NO power doors! I mean it’s a minivan the main reason for a minivan is the power sliding doors. He told us that the next model up had the power sliding door, but I knew I couldn’t afford it. Daniel realized that this was the main issue and asked me if he could keep the monthly price about the same would I be interested in the Touring Plus model? Of course I would be interested but I knew that was impossible because I did my research and I knew the price wouldn’t make any sense to them. Sure, enough he brought the TP model and it was great, had everything we needed. Next step he went to his manager and came back with a price that was only $15 more than the LX model. I couldn’t believe that I could have gotten such a great price! Finally, a dealership that keeps its promise!!! I highly recommend this place!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
40 Reviews
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sales Rating

They keep their promise!

by roscomare on 05/02/2018

I can’t say enough good things about this dealership! First of all, I was interested in another company and car, but they promised me a price that at the end they could not deliver so I was very bitter from that experience. My husband and I did our research on the Pacifica and figured that we could only afford the LX model. So, I called around and got the best price in LA which is far from me, so we decided to go to Russell Westbrook to test drive the car and see if it was even worth driving out to LA. We met Daniel he was really nice and let us test drive the LX model, we really didn’t like the fact that it had NO power doors! I mean it’s a minivan the main reason for a minivan is the power sliding doors. He told us that the next model up had the power sliding door, but I knew I couldn’t afford it. Daniel realized that this was the main issue and asked me if he could keep the monthly price about the same would I be interested in the Touring Plus model? Of course I would be interested but I knew that was impossible because I did my research and I knew the price wouldn’t make any sense to them. Sure, enough he brought the TP model and it was great, had everything we needed. Next step he went to his manager and came back with a price that was only $15 more than the LX model. I couldn’t believe that I could have gotten such a great price! Finally, a dealership that keeps its promise!!! I highly recommend this place!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Horrible!

by Marsha on 03/20/2018

ABSOLITELY DISGUSTING!!! went to the dealer ship on Sunday. We were dealing with Edwin and Enrique. The car that we test drove was great we loved it and so we decided to talk numbers. The deal wasn't what we were looking for so we decided to go for the same car just a few less features, for which they gave an okay deal 36 mo/10k 1500 down and 475 monthly. We ended up walking away from it anyway. The next day, Monday, Enrique called me back and asked of we are still interested I said in the first car we were interested in, the white one, he said he will work on it and let me know. He didn't even bother calling me back. We already moved on and had a deal in progress with another dealership. Today, Tuesday, I got a call from Dustin the manager at this dealership, who wanted to sell me the car we wanted, he called me and told me 36mo/12k miles per year, $1000 down and $531 a month, I asked him if he can do any better he said he will try. Didn't get a call back so I called myself and got Andy Cortez who said he will help me since Dustin was busy. Andy called me back within about 1 hour and clearly said he cannot do the white car but the other car we were looking at he can do better. He called back again and clearly said I can do the the other car for 1000 down and he was between 480-490, at which point I said ok I'm coming pull the car up I'd like to see it again. We came Edwin (the original salesperson) had the car ready for us and we liked it and were ready to see the deal promised between 480-490. The deal I get presented is $512 a month. Now my math is pretty good and I don't see that those numbers are between 480 and 490. So I went directly to Andy and said hey this is now what we talked about and not what you said you are able to do. Again I get the runaround of well you know we already discounted blah blah blah. I say no work on it again but you clearly said between 480 and 490. He sarted arguing with me and said no i said 490ish. The next deal I get is $499.13. At this point I'm furious because I'm being taken for a fool. Edwin is now raising his voice at my husband who is telling him we drove down here for 480 490 not 499 and this is a waste of time and you guys are screwing us. Again I get the runaround of we already discounted and we want to make it work but we can't do anymore. Which is fine if you can't then you can't but don't call me and promise me nuumbers you can't do. I'm am very upset and just disgusted by this situation. It was handled very poorly on their part. They made me feel like an idiot telling me no I said I'm between 480 and 490ish well to me that is still not 512 or 499. There was no reason for me to waste my time coming down there and not get what I was told I would.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Take my breath away

by ChadBaugher on 02/20/2018

An awesome service department from the initial phone call setting up an appointment, to dropping off my car and driving away in a clean rental, to the end of driving away in my car with a reassurance that the issue was fixed and the processes was done in under 7 hours

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Dealer in LA - No Games

by ddbig67 on 02/10/2018

Solid Dealer in LA - No Games - Except for the Basketball Court in the Lobby Everyone at the dealership we're top notch. First my first contact via email (Dustin) and handling the negotiation via email to walking on to the floor and confirming our negotiation, to then working with your finance manager (Justin), was quick and did a great job answering any questions I had. ALSO I gotta gave mad props to your sales person, he went above and beyond to help deliver the vehicle and follow me back to my home. Which on a Friday Night from Van Nuys was about 2 1/2 hours travel time to my home and probably another 2 hours for him to get back. As a new kid in the car business he is off to a good start understanding what service is about. KEEP UP THE GREAT WORK.... Definitely will reach out when it's time to buy a Hell Cat!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Top Notch Service from A-Z! I am always happy with Westbrook!

by Jessyca_Nygren on 02/02/2018

I love my service advisor Terry Córdoba & my fabulous technician Zoran & his crew of specialists. I like the new energy & efficiency at the dealership since Westbrook took over. I’ve bought 5 new vehicles there at Van Nuys over past 15 years. Still have my 2006 Jeep Commander & enjoy my Convertible 200. The associated body shop next door & Alex Sanchez are awesome too.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Horrible Treatment of Women

by Silverwheel on 01/29/2018

Dear potential customers who happens to be female, it's my advice that you find another dealership to take your business to. I took a lease several years ago with the previous dealership before it was purchased by Russell Westbrook. Since then, I have noticed that the sales team won't communicate in order to actually progress my account. They virtually ignored me and I believe they treat me that was because I am a single woman, my business seems to have no value to them. Here is what happened when I tried to purchase my lease. I am at 29k of 36k lease, the Jeep is in great shape, my credit is excellent. They called me only after I reached out to inquire about next steps, there was no one following up or reaching out to see how my experience has been. I made an appointment after calling to set one, Reggie took my info told me to hold an came back to tell me I was in the VIP Program and would only need to tell the first rep I encountered of my appointment and confirmation number. I arrived, I tried to tell 3 people why I was there, offering my confirmation number to all 3, no one even looked at my number. They all persisted to push me on a sales person to show me new cars escorting me to the lot, when I had an appointment to discuss my purchasing my lease. Reggie the appointment setter told me all my info would already be assembled and they would be waiting for me with all my best options No one knew who I was and no one bothered to listen to why I was there, they all had their own agenda of pushing me out the door to look at new cars. I'm not kidding, I had to tell me story 4 times before someone could start a process with me that actually pertained to my existing account, after I had been assured that would already be done. When I objected and asked why no one would pay attention to why I was there, I was offered water or coffee. After negotiation for 5 minutes, with me being specific to what I was looking for and feeling like I was being taken advantage of, I was told it's not us it's the lease company. They let me sit out in the open, didn't even take me into a private office as was my experience when dealing with the previous owner. I'm now working with my bank to find my next step. Good luck ladies!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Hoops and Cars

by T_hump_t_hump on 01/20/2018

Thee coolest dealership in LA- first and foremost, they have excellent customer service. Call ahead and make an appointment. They differ from other dealerships in their negotiating. No waiting for a manager to come back with numbers 3 times: just come in with a number in mind and the managers will sit with you (or shoot hoops at the bball court) and work it out verbally with you. I had a tough tough situation with money I owed on my bmw lease turn in and I had almost given up the prospect of leasing a Wrangler- then I came in and they got me the deal that worked with cash left over to pay some of my fees. Overall thrilled! Car buying/leasing is always a somewhat anxious experience- but these guys get it- they're cool, fun to work with, and will put you in the car you want at the price you can handle. Thanks Sergio and Ahmir

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

The Day I Got My REBEL

by LuisCollazo on 01/18/2018

I ran into an issue with carmax over a vehicle I had ordered the dodge rebel. I left that place upset, I was hiding home but decided to make a stop in Van Nuys in search of a rebel. I saw the Russell Westbrook dealership and decided to stop in and see what they had. I was greeted upon arrival, Derrick was my salesman. I must say hands down he took really good care of me and gave me an experience wanting to come back and purchase from him again. The finance manager also took care of me. Overall was an awesome experience I recommend everyone to come here. I men they even have a basketball court for you to shoot around while you wait! When my truck was all washed and ready for me to take home, my salesman Derrick wasn't pleased he walked up to me an apologized right away. I thought something when wrong, he looks at me and says can you see the smudge on the front windshield? I had no clue what he was talking about. He then proceeded to backup my truck into the sunlight, I still had no idea what he was talking about. He then pointed it out and finally I ws able to see what he was talking about. But it took 10 mins for me to notice something that wasn't a big deal to be. But to be serviced by him that way was just amazing, it really shows how much above and beyond he is willing to go for his clients! I just wanna say thank you Russell Westbrook CDJR you've definitely have earned my membership for years to come.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

The Muscle Car I Was Pining For...

by mcbradford5 on 10/22/2017

Salesperson Alen Balikcian was great. Strong sense of urgency to prepare the specific car I was interested in. It was a very unique color, interior, and equipment combination I was seeking - Destroyer Gray Challenger Scat Pack Shaker with Red Leather/Alcantera interior. The car had just arrived and Allen ran around like a man possessed to get it ready for me to see and test drive. Once I drove it, I was hooked! Sales and Finance Managers were also great. Nothing but good things to say about my experience. I drove around all afternoon feeling like I was 17 again! hahaha Thank you, Russell Westbrook CDJR team!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great service

by MaxMotos on 08/10/2017

I've been coming here to buy all my 6 other cars and back to back always had a great experience the team goes above and beyond to get you what you want.I worked with Bindy and definitely recommend if you head out there ask for him . Very down to earth sales guy and patient. A+ Service from Sales to Finance!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Dishonest and manipulative - Disappointed buyer.

by Belchens on 04/26/2017

I recommend doing your homework very carefully before going to buy anything from them. They are dishonest to the point of absolute lying to your face and exploiting every little lack of knowledge you have. If Dustin Lawler or Mirna Garcia tells you anything about your deal and you're not sure, check with someone who understands leasing and confirm it. You will save a lot of money. I leased to cars at the same weekend from them and keys Lexus in Van nuys, just across the street. Comparison of the lease agreements shows that if I compare the rate Lexus gave me and the rate they on my Dodge ram, they overcharged me 7000$!!!! If you care about your money remember this story when going there.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Great Service and quick delivery!

by Jeepbuyer5432 on 01/17/2017

I had a very pleasant experience over at Russell Westbrook Chrysler Dodge Jeep Ram. The sales rep I worked with, Rener, was very patient and helpful in fulfilling all my needs and specs for the Jeep Wrangler I was looking for. He worked hard with the managers to find me the perfect Jeep Wrangler Rubicon and delivery was very fast! I couldn't be happier with my purchase! Thanks again guys!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Mazda CX-9 really super clean.

by ReneeAndDavid on 01/08/2017

Hi my name is Renee. I came in with my husband, David, for the Mazda-CX9. It has low miles and is only 4 years old. Still has a factory warranty too. Was really pleased with the cleanliness of the car and the way it drove. For a used car, it is almost like brand new. The salesman, Justin Andreas, was very courteous and not pushy at all. It was a very smooth deal that wasn't filled with tension or problems. I am pleased with the service and have confidence in my new Mazda! Appreciate it!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

by mtwomey on 01/07/2017

Seyed was very helpful and informative during the car buying process. He worked with me to find the best deal for the car I was looking for and got me the price I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Customer Service!

by bmeyern on 01/03/2017

My family and I originally stopped in the dealership to browse the new Jeep selections and get an idea of the prices of the new 2017 Cherokee. We were immediately greeted by our salesman Roger LaPrairie who asked us great questions about what we were looking for and showed us multiple options. The customer service was outstanding and we left with a new Jeep Cherokee. Thanks Roger for helping us choose our new car and working with us to make the payments affordable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Justin Tony help me

by AndreyA on 12/30/2016

Justin Tony helped me good. I got a new cargo van promaster 2500 for my work. I am handyman and I needed out of my old promaster. They help me get good deal and we're very nice and helping. Very happy and even got zero down on my deal and they delay my payment 45 days. Thank you justin Tony thank you a lot.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Selection...Great Service!!!

by DianaLimon on 12/29/2016

We bought a beautiful 2016 Dodge Charger SXT Plus from Roger La Prairie at Russell Westbrook in Van Nuys and talk about great selection and even better service! If you are looking for a new car, this is your go to dealer and your go to guy! He knows his stuff and doing business with him was a pleasure!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Deal

by JohnSous on 12/28/2016

The Russell Westbrook CDJR staff is fantastic. They want to make you happy. Roger LaPrairie is committed to do that. After patriently working with me I got a great deal on a Jeep 4x4. I recommend you visit RW and Roger, you won't be dissapointed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fantastic Buying Experience

by GHjeep1 on 12/28/2016

Short answer: I got an awesome deal on a new 2015 jeep & the team I worked with at Russell Westbrook made it a great experience. Long answer: My wife and I originally were looking for a used SUV at the Westbrook dealership. But the salesman, Justin Andreas, showed us a new 2015 Grand Cherokee with some awesome rebates on it... it was like a new car at a used car price. Nevertheless, I am very thorough in my research, especially when it comes to a big purchase like this, so I didn't pull the trigger on my first visit. I ended up visiting the dealership three times and the sales people were very helpful. Justin was patient and helpful throughout the process. Joe Najar and Andy Cortez, the managers, were also easy going, courteous, and helped me run through a variety of numbers and scenarios to get to the best deal. Hady Muhtar, the finance guy was terrific, too, and very helpful in working with my bank. On my last visit Andy, Justin and Hady stayed way past closing to help finish the deal & I didn't end up driving the car off the lot until 11:30pm! That's two and a half hours after closing time. Thanks, guys. I would definitely recommend this dealership and my salesman, Justin Andreas, to other buyers. They were straight forward with me and honest throughout the process. Many thanks to Russell Westbrook Jeep of Van Nuys! And one final note -- Justin went above and beyond. The owner's manual and 2nd Key weren't in the car when purchased, so the next day Justin went out of his way to bring those directly to me at home after he finished that evening. These guys are serious about earning your business and making happy customers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2016 dodge challenger

by mcastellanos78 on 12/22/2016

Avetis and Roger are great. Very helpful and some how got us out of a lease that wasn't in our name and got us in a new car in our name. Awesome job guys great place.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My dad and I came to the Russell Westbrook dealership

by BryanGambuzza on 12/20/2016

my lease on my grand Cherokee expired this month .. I came in to the dealership to get help because there was body damage and other problems with it. thankfully Justin Andreas and Joe Najar .. the sales people .. helped me so much .. they got me at a similar payment on my grand Cherokee and put me into a brand new Jeep Wrangler four door. I'm very satisfied and recommend Justin and Joe to other buyers. They were straight forward and tried to help me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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