Customer Reviews of AutoNation INFINITI Tustin
Review type:
First major car purchase
Gabrielle
by Tamra Berry on 09/07/2023Gabrielle really took care of of my situation and did everything to help me!! So I want to thank him for trying to reach out to Auto Nation BMW where I bought the car. They never got back to him or myself!! Thank you for trying very hard to… get answers for me since I just bought the car on 7/16/23. I should’ve had to pay a dime but I did!Hi Tamra, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5556 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Service
by Lalow22002 on 08/21/2023My experience was excellent! I loved the the way they keep me in the loop at all times with what was going on with my car and also sent a video.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excelente Dealer
by Moisesl on 08/19/2023Me e comprado un BMW Z4 , el vehículo está en excelente condiciones , la atención que recibí fue de primera , sin duda alguna es un dealer que cuenta con una variedad de vehículos, y por supuesto pienso recomendar a mis amistades que se… interesen en querer adquirir un vehículo , Fili es un gran agente de ventas , muy amable y siempre estuvo al tanto de mis preguntas . ⭐️⭐️⭐️⭐️⭐️Hola, nos exigimos mucho a nosotros mismos así que es gratificante saber que tuviste una gran experiencia con nosotros. No dudes en llamarnos si alguna vez necesitas algo. ¡Tenga cuidado en la carretera!
Maintenance
by Cindy Lou on 08/11/2023Amazing staff. Amazing service. Very thorough, kind and timely. This place is very clean and takes care of their customers. Thank you for everything! Gabriel is top notch!Hi Cindy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Another Great Service Job
by Sam Wolinski on 08/04/2023As always another great service experience. I came in for my oil change and tire rotation. I was greated promptly and given a time estimate while I waited on the work to be completed. The waiting room is great for getting work done while… I am wait on my vehicle. After being told I needed two new tires which I knew it would be time for, I didn't wait that much longer for the work to be complete. Everything was completed in a timely manner.Hi Sam, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Infiniti Service
by Ana Gabriela on 07/27/2023I had a quick and smooth experience at Tustin Infiniti. Jeffrey was great and explained everything clearly to me. The waiting area was clean and upkept.Hi Ana, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
A good feeling
by Frank... on 07/26/2023The entire process was positive, I was out of there within a reasonable time, which great! The sales manager was cordial and the finance person Omar was very helpful and efficient. If I had a little criticism was the salesperson was not as… helpful in going over some of aspects of the car at the time of delivery and did not respond when I mentioned the car was missing a Floor mat on the drivers side. When I returned the following day the GM was very helpful and took care of it, But it just appeared the salesperson needs more training , nice person just not trained in customer service. Overall experience was positive .Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Service
by Beverly on 07/18/2023I brought my 2020 GX 50 in for it's annual check up and oil change. Jeffrey was great and he was able to fix the driver's side passenger door that would not lock.Hi Beverly, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
A ‘Complete’ Sales Experience
by Mark Hudson on 07/09/2023From walking in the door to driving away, AND on the midst of a major company transition, the team at Auto Nation Mazda in Carlsbad went the extra mile to make my transaction seamless. Thank you Mike Lambresi and Fred Bandi for putting me… and my purchase experience ahead of the internal challenges you were working through!We are pleased to hear you had such a positive experience with us, Mark! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent customer service
by Roydflor on 06/29/2023The service advisors and sevice manager are always very professional, helpful and have a excellent attitude when speaking with me at every visit!Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Outstanding!
by Fluteplayer on 06/26/2023Our service representative was Gabriel. He was fantastic! He contacted us multiple times via text to let us know the progress of the repair to our car. He was knowledgeable. Gabriel went above and beyond our expectations. In the… future, we will always request Gabriel to help us when our car needs service.Hi, we're happy to hear you had such a positive experience with Gabriel! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
infiniti service
by customer7 on 06/26/2023excellent. surprised and appreciated video showing and hearing the medhanics review of the service.Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Very good service!
by TinaMcC on 06/21/2023I was very happy with the service I received. My appointment was honored on time, and my representative, Hazel, was very thorough and professional. I had confidence in her recommendations, and did not feel like there was any up selling of… services. My only disappointment was that they no longer offered a loaner car for the 15K mile service - only a shuttle to home.Hello Tina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
Service
by Willissmalls on 05/28/2023Just some constructive feedback: 1. An oil change and tire rotation should not take 2 hours. I was the first appointment (7:00am) and my car was not ready until 9:00. The time before this service, I was there for 5 hours. Oil change,… new tires. 2. If the above service is going to take 2 hours, then a loaner car should be available or provide valet service. May want to look up Mike Ward Infiniti in Colorado. .Thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (714) 627-5556 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Fast and friendly service
by Oberon79 on 04/23/2023Brought car in for oil change and check up. Car was done after about 1.5 hours and washed. Great experience.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Exceptional Service
by Saher M on 04/20/2023Thoroughly impressed with the level of outstanding service and communication from start to finish. The Infiniti Tustin service team will treat you with respect, courtesy, and professionalism. We really loved the video the technician sent us… providing a rundown of his findings in the inspection.We are pleased to hear you had such a positive experience with us, Saher! We always strive to provide personable and excellent customer service. Thank you again for the review!
Simple Oil & Filter Service
by Irvine Guy on 04/16/2023Made an appointment for an oil change, filter and multi point inspection. I was going to wait for the service as I often do, but was informed it would take at least 2 and 1/2 hours. For an oil change! I was offered a ride home so took it.… Three hours later I got a call and said my vehicle was ready. Arriving at the dealership about 20-30 minutes later there was no one at the service counter. Finally finding someone they told me the car was still being washed. I had to wait another 10-15 minutes for the car to be ready. I thought that receiving a call that the car was ready actually meant it was ready. Then I got into the car to drive home and many of my settings (seat, radio, etc.) were changed. From an oil change?Hi Irvine, thank you very much for sharing these comments. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5556 to discuss what we can do to help.
Autonation/Tustin
by Coxbri1 on 04/01/2023An excellent experience all around! Our salesman Mo was extremely knowledgeable, and professional, and Nima in finance was exceptionally thorough! The experience at the Tustin Autonation was well worth the 90 miles we traveled to get there!… Thank You Nima & Mo!Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Car Maintenance
by Bettybb on 03/27/2023Infinity of Tustin always treats me wellHi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation INFINITI Tustin. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Sales
by Eteline A on 03/22/2023Very professionalHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Oil change
by Connie62 on 03/19/2023Nice friendly man provided my needsHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
INFINITI QX60
INFINITI QX50
INFINITI QX80
INFINITI QX55
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Heath Knoll on 04/10/2024