Advertised and NOT Available
I was looking for a Ford Raptor, and Gosch Ford came up on the screen with a nice model for sale. As soon as they called me back the next morning, they wanted to sell me an older model with tons of miles. When I asked them about the one advertised, they said it was not available because that was the Owner's vehicle (driving with dealer plates - very convenient). You can't trust them. Don't waste your time.
We had great service from sales to financing to the service department. Purchased a non ford vehicle over 8 years ago with them and just purchased our new ford escape. Angela from sales made us feel very comfortable. No haggle or hassle from Management. We had some laughs with Chad and his Moostachio in financing. We will be back when we can afford that F-150.
almost not worth it
My husband and I nearly walked out after dealing with the finance person Steve. He was rude and abbrasive. He made a huge deal of us asking him to clean it up cause the floors and windows were all dirty. Unfortunatly the deal was good and we needed the car that night but if he had kept going I would have said no way no how
Took a chance
We had a good experience with the Sales department at Rancho. I was hesitant to do business with them given the reputation it has had in the past. We were actually headed out of town to another dealership and my husband suggested we stop by there. We weren't attacked by salesmen and we actually found a used certified truck we liked. We had a great salesLADY and made a deal that we were happy with. I think the store is under new management and it shows (positive).
SCAM or totally incompetent? Visited Rancho Ford Lincoln in Temecula because I saw $9500 off the sticker price on a 2011 Navigator in December, 2011. The new 2012 Navigators were coming out and we thought this might be a good deal. After rejecting their first offer, a week later I received a phone call from the salesman and made another offer, adding more money to the deal. Of course the salesman couldn't close the deal but after several hours he called back saying his sales manager ok'ed the offer. The offer was to include all taxes, license fee's, an "out the door price". They agreed everything was included on the phone. The next night when we arrived to purchase the truck, once again I asked if the price agreed upon was an out the door price. The salesman, sales manager and credit processor all agreed this was the out the door price. The credit processor even showed us her computer print out that at the bottom of the page printed in large letters was a note stating that the total was an out the door price. So we were all in agreement on the price, or so it seemed. While in the process of signing the paperwork I noticed the price of the truck written on the document was $6,500 less than the sticker price, so I asked if the taxes i was paying was on the sticker price or the price on the document. I was told the taxes were on the price they paid for the truck, the smaller number as shown on the document. Next I asked her what percentage the tax rate was in Temecula. She reviewed the document then went to get the sales manager. The sales manager stood outside for several minutes acting all upset, then came in and stated he couldn't sell me the truck at that price, that the taxes were not included. He wanted me to pay an additional amount, the amount was the sales tax, $4300. When I reminded him of our agreed upon price, written all over the computer print out, was with all taxes and fees included, and that he had the print out on his desk for over 24 hours he just smiled, said he made a mistake and I'd have to pay the additional $4300 if I wanted the truck. During the next few minutes I added the numbers in my head and showed him that adding the tax into the total raised the new total for the truck to an amount higher than their first offer the week before. None of this mattered to him, his only statement was they couldn't sell the truck at the agreed upon price. Then he stated that the computer had made a mistake. When I asked how they could miss something in pricing the truck he stated that the computer adds in the taxes automatically but must have zeroed out the taxes this time. That's just too hard for me to believe so I'm guessing that someone is either totally incompetent, if in fact a computer mistake happened....hard to believe......or they were attempting to run a scam on me.....this option seems more logical to me after dealing with these people. Since my experience there I've asked a few other car salesmen about my dealings at Rancho Ford Lincoln. I get the same answer every time, it's really impossible to delete the taxes on the print out and that this seems to poor method of sales. Poor method of sales? Seems like a typical scam to me. Needless to say I won't be buying a truck, having any service done there or recommend the dealer to any friends. Their loss as several friends were shopping at the same time. We'll all be looking for a honest dealer.