Stockton Volkswagen

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Customer Reviews of Stockton Volkswagen

4.9
Overall Rating
(19)
Recommend: Yes (10) No (0)
Write a review: Sales | Service
sales Rating

GREAT EXPERIENCE

by acedoh75 on 01/03/2018

In the past my car buying experiences have not been exceptional. My wife and I didn't expect our credit situation to help. From the moment we came into Stockton VW we were treated with respect. Not only did we find the perfect use car to purchase we got an exceptional deal. I would say without a doubt this was the best vehicle purchase experience I have ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
19 Reviews
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service Rating

Customer Service

by cmeagher on 01/05/2018

I want to say how much I appreciate the customer service provide by your service representative, Bob. He was polite, respectful, and took the time to explain the suggested maintenence for my vehicle. Even though I have a service contract with your dealership, I was reluctant to return because in the past I've dealt mainly with your younger service representative who was very condescending and dismissive while I tried to explain the problems I was having with my vehicle. If it would have been an isolated incident, I could have written it off as he was having a bad day, but his actions were repeated during every encounter I had with him. Perhaps he needs additional training in how to speak with a customer. Women are not uneducated, and I personally take offense when someone talks down to me. I prefer that all future service visits be handled by Bob. Thank you for allowing me to verbalize my concerns.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

GREAT EXPERIENCE

by acedoh75 on 01/03/2018

In the past my car buying experiences have not been exceptional. My wife and I didn't expect our credit situation to help. From the moment we came into Stockton VW we were treated with respect. Not only did we find the perfect use car to purchase we got an exceptional deal. I would say without a doubt this was the best vehicle purchase experience I have ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

FRIENDLY HELPFUL AND HONEST

by acedoh75 on 12/27/2017

This is by far my favorite place to get my car serviced. I have been coming here since 2010 and they are now at their third location. This is the cleanest and nicest of the three. Since they have had new ownership their service has greatly improved. They are always helping me get the best price for whatever I may need to get done.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing Service!!!

by mikethasffan on 06/19/2017

Rebekah Kind was amazing. She was very friendly and knowledgable about the cars. Bob the manager was awesome as well. We would definitely come back to buy another car in the future from them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great Service!

by gregc3000 on 02/15/2017

They knew exactly what was wrong when I described the problem and went the extra mile to get it fixed under the warranty. I always get Great Service at Stockton VW. it is why I bought my 2nd VW there.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Customer Service, as usual!

by ffrwhitlock on 01/06/2017

This is our 4th VW purchased from this dealer and 8th VW overall. As usual everyone was very knowledgeable and helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ellie's VW experience 12312016

by Mseleanor on 01/02/2017

These guys are great and the experience has been streamlined everything is done at the service desk from checking in to checking out!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Love Volkswagen!

by Noiexoxo on 09/23/2016

Every time I bring my car in, bob has been nothing but amazing and super friendly every time. Wouldn't take my car anywhere else. Thank you bob!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Nice new location

by Jagdrk53 on 08/29/2016

Booked service online and it was quick and efficient!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Explorer Service

by culligtg on 06/21/2016

Bob and his team did another outstanding job on my vehicle. Thanks Bob!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome!

by sjc_7777 on 10/28/2015

The customer service was excellent, they delivered on their word. I was there a minimum of 2.5 hours and out with the car I wanted. No bad attitudes, just outstanding customer service from the floor sale representative, the sales manager, and the finance department. I have purchase several cars in my lifes history but never have I experienced such a short and to point of excellence that Volkswagen of Stockton provided. I should have shopped here first. My advice to anyone searching to purchase a vehicle make Volkswagen of Stockton your only place to shop for your next vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

2001 Vw

by Covertanne on 08/10/2015

Went in to purchase a new key for my 2001 Vw beetle diesel. Went ahead and had Robert give the car a once over. He found I needed brakes and timing belt and had a broken tie rod. I had just purchased this car 2 weeks prior. Have an appt for 8/11/2015 to get everything repaired so car will be safe. Thank you Vw

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

by dahcrook on 06/03/2015

I had a terrific experience during my purchase from Volkswagen of Stockton. The customer service was over the top. I arrived to look at a car I had scoped out online. I took the car on a test drive. I was in love with it. All I needed to do was to negotiate the deal. The staff in Stockton was more than friendly and helpful. I was able to close the deal and actually felt like part of the family. Thank you Dennis and the entire staff of Volkswagen of Stockton. If this car wears out..I will be back!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Bob Kilby

by Yeagers on 05/20/2015

Bob always helps me and I trust him completely. He offered good advise and was very helpful. I really appreciate his work ethic. He even provided me with transportation while the work was being done.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Satisfied Customer

by Sidolgal on 05/05/2015

We had a very pleasant car buying expietence at Volkswagen of Stockton. Randal is a great salesman.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Transmission

by notgerman on 04/14/2015

At 62000 on a 2010 Jetta Sportwagon the transmission( auto ) would disengage, no codes were thrown, bad ground is what they found, $250!!! 125 to check for codes 125 to clean, yes clean the dirty connection. 100 miles later same thing, when I talked to them about it I told them it wasn't fixed and I got ripped $125 to clean a wire, he felt it was a reasonable cost. Then when I had it towed to them they called me to find out how to get it out of park! I believe that is a $200 piece of advice. I'll ask them when I pick it if it will cost me $125 to clean each battery terminal. Bought the car in Elk Grove will take it back there from now on, don't care about the extra 50 miles out of my way. The company I work went to look at a new diesel Passat, when he told them it was not for him but the company he worked for they basically were done with him. We got a new Passat TDI, 60 miles away.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

an unforgettable experience

by la_chule2014 on 03/10/2015

Even though it was like a 6 hour wait for my car the overall experience is a conversation starter. I went in just for an oil change and they saw i needed a software update. They asked if i knew and i recalled that the modesto dealership said i needed it but that my mileage was over the limit. The stockton dealership said there was no limit so they asked if it was okay to do it. I said yes and they showed me the lobby to wait. Meanwhile waiting in the lobby i got the chance to watch pokemon! Then after about an 3 hour wait i took advantage of the amazing hot chocolate despenser they hhave. Thats a one in a kind machine. Then my stomach was rumbling because i had skipped breakfast to beat all the other people so i "Can leave sooner" turned out everyone left before my car was finished. So i asked the receptionist if there was an atm machine because i didnt have cash to get a snack. Sadly there wasnt a machine but she did give me an alternative and said that the driver could take me somewhere to eat. I asked how much longer the wait was going to be, they said about 2 hours and the guy asked if i wanted to go get some lunch i said yes please!? He said no problem ill get a driver. Then i was waiting outside for the driver and i asked him where can i eat like a restuarant he suggested chillis and others i aasked if there was a dennys he said yeah of course and the way there we chatted real conversations at the dealer in modesto the driver looked strict and grumpy so i wouldnt talk to him. The driver dropped me off and then i ate after that i went to target to buy some time when my phone ddied i asked target if i can borrow a phone and they said of course i called them and they sent a driver to pick me up. Even though it was a diffe re nt driver he still gave me the same vibe of a friend and we chatted and laughed it was fun! When i got back it was only another 10-20 minutes more of a wait but it passed quicjly because i chatted with another customer

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My Volkswagen Repair Experience

by GAR61 on 02/27/2015

Luk Huang was personable and very interested in giving me a positive experience with the repairs that were needed. Recalls were done promptly. My car was returned as promised. He kept us informed every step of the way and that kind of service is appreciated. Go team Volkswagen. You are great!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

by Turbodiesel209 on 02/20/2015

I am a do it yourselfer and don't like to take my vehicle to a shop especially a dealer. This service department went above and beyond my expectations. Everyone I dealt with was very good, especially the cashier. I Highly recommend this shop for your VW.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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