Lithia Chrysler Jeep Dodge Ram FIAT of Santa Rosa

Today 9:00 AM - 7:00 PM*
*At this time store hours may vary.
Sunday
10:00 AM - 6:00 PM
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Santa Rosa

32 sales Reviews
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5 out of 5 starssales Rating

Purchases New 1500 Ram

by Newtrkdodger on 04/07/2019

Shopped and researched for a new truck. Finally decided on a 2019 Ram Classic. Had a great experience with Lithia of Santa Rosa. They spent alot of time showing me all about the truck, and essentially let it sell itself. The price was very good compared to other Dealerships, even other makes (ie ford, toyota).

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Experience

by Review on 01/07/2019

Great and easy experience. Great price, great sales team.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Excellent service

by MTR on 01/05/2019

I bought a new RAM 2500 8" bed. The experience was exceptional, from the first test drive to the completion of the transaction 3 days later. Lithia staff made the purchase easy, transferred a lot of knowledge as part of the process. Highly recommended.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Outstanding

by CTHolc on 09/11/2018

If you need a vehicle, go to Lithia. Ask for Kayla Robertson and prepare to enjoy straight forward, professional, customer focused attention. No frills, nonsense, or shenanigans, just focused attention to the details we requested. And when it’s time to do the paperwork Chris in finance is awesome. Helpful, Fast, Complete, Accurate and personable. Two amazing representatives!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great, stress free experience

by angang1 on 06/09/2018

Michael the sales person was very helpful and nice and did not stress me out. The team at Lithia made leasing experience fun. I felt I was treated respect through entire experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great Experience

by Tommy2bad on 06/05/2018

Great deal, super staff, couldnt be happier with the purchase of my 2018 Dodge Ram truck!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Ram deisel 3500 purchase

by Baxterbub on 05/01/2018

This is second transaction I have had with you guys-- James and Richard Treated me I thought very fairly. I put James through a few ups and downs. He was great to work with. I have employees. I would recommend you keep him around. Richard as well--I worked with Richard the first time as well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

New 2500 truck j harrison

by Jdharris on 04/04/2018

Great time buying from you guys . You were truthful and polite and most of all there were no suprises such as hidden costs. Thank you so very much and will look forward to working with you again .

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Excellent Service! Thank you for my new awesome car!!

by muleman35 on 03/01/2018

Have a great buying experience with John at Lithia. He was very energetic and excited for my purchase. Very fun to work with! It was nice to have everything taken care of in house, from the loan to registration. Worth the drive to Santa Rosa from Grass Valley!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Sale

by Sambro1165 on 02/11/2018

The was a great buy from a bunch of great people. Thank you so much and that Toni is just awesome how he takes the time to make sure you are happy and know everything there is about the car. Thanks guys and especially Toni A.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

Lithia Dodge Doesn't Live Up ...

by dustngina on 02/04/2018

My husband and I are both business owners in Napa so we went to Lithia Dodge in Santa Rosa on a recommendation of a colleague to purchase a new truck. The process of purchasing the truck went smoothly and we had good service; however after we brought our truck home this all changed. We ended up purchasing a gently used truck, which they had stated clearly had been serviced and was in good working order. The morning after bringing it home, we noticed there were multiple issues with the truck. Things like the back windows didn’t work properly, the door didn’t lock, keyless entry was in operable, and there were chips in the paint, etc… We contacted the dealership to discuss the repairs to which they were only willing to address some of the issues (ie: they fixed the windows, door & key, but wouldn’t even give us the Fix-It paint to fix the chips in the paint ourselves … they told us we needed to buy that). We should mention that we had to drive the hour to Santa Rosa to have the issues they were willing to repair done while taking off work, etc… There were little apologies or attempts to compensate for the issues that should have been addressed in the first place. Then, after a few days of owning the truck, we noticed that the fuel filter was overdue to be changed. We contacted the dealership and learned, after much difficulty determining if this had or hadn’t been done, that they in fact had not replaced it at the last service. Again, we were told that everything was up-to-date on the truck. My husband, who is often too kind for his own good, diligently attempted to contact multiple people from the dealership to ask for this service to be done given they had stated that the truck had been serviced. He got little to no response and in the end was told that they could not help him and he would have to pay to have that service done himself. We cannot say how disappointed we feel at the level of customer service and that Lithia Dodge would not stand by their vehicles and quality of what they are selling. We would not recommend buying anything from them if this is how they are going to treat customers once the sale if finalized. We will definitely tell other business owners and friends in Napa too.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Outstanding Experience!!

by jasonmccue on 01/05/2018

James and the rest of Lithia crew were amazing. Great deals and Great people. I would highly recommend them to friends and family!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

tomtom125

by tomtom125 on 12/21/2017

A month before going to Lithia we had purchased another truck different dealership. We suffered from buyers remorse guess you would call it. After a few calls to Sarah at Lithia she called in the team, Richard, David, Nick, a few more financial and sales personal. The teamwork that Lithia Santa Rosa provided, was awsome. We left the dealership that evening with a 2017 Dodge Ram. Totally saftisfied. We have alot of attention and compliments on how nice the Ram looks, refer them all to the Santa Rosa Lithia team. No other dealership could do what they did.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starssales Rating

i got ripped off

by truckgirl8 on 11/22/2017

Please stay away from Lithia. Please read, read read before you sign the contract. And do not believe when they say that you are getting something for free like window tints etc. During the purchase process the finance manager will try to sell you extras like ext warranty and contract service etc, making you believe that it is included in ur monthly payment. Lie!! I agreed and I ended up getting charged like 9k more... its sad that they take advantage of unexperienced buyers. I am very disappointed! I wish more people would read the reviews before going there!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
5 out of 5 starssales Rating

Above and beyond

by CourtneyCM17 on 09/29/2017

We were drawn by clear and thoughtful pricing on the website and (after a bit of the usual haggling) that was honored at purchase. We got what we hoped to get in the car and the price. One glitch? We left our check book at home! James, our sales representative, followed us home to personally pick up our check so that we could have the jeep that day - amazing! Thanks, James!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Durango Citadel

by NewCitadel on 06/05/2017

Best car buying experience from initial online quote with all costs verified in writing and the best price. Also we had to order our vehicle and there was no problems. Most other dealers pressured us to buy off the lot even though it was not the vehicle we wanted. Sales staff very knowledgeable on the product and made us aware of all the options available but did not pressure us into buying anything we did not want. It was a pleasure to deal with people that actually listened to what we wanted and provide excellent customer service which is rare in car sales. Best experience and prices in N CA. Definitely buy here if you want the best price and service for a new Chrysler vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Purchase a car from Jarret Garrigan

by BMortensen on 12/18/2016

I hadn't planned to purchase a Fiat...only wanted to sit in one. In an hour, I was the proud owner of a four-door with enough "bells and whistles" to keep me happy for years! Jarret was terrific...he answered all my questions with a smile, he has a terrific personality, and I felt fortunate to purchase a car from him! Chris, as well, was wonderful! I would easily buy more vehicles from these two; I just have to win the lottery. Until then, I've told all my friends and neighbors to buy a vehicle from Jarret and Chris the next time they need a car. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great experience.

by Frank12123 on 10/06/2016

Our salesperson at Lithia was very helpful and knowledgable. The whole experience of purchasing our new truck at Lithia was great. We will definitely be back for our next vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Late night ad truck

by Brgrguy1 on 08/26/2016

Went in 30 minutes before close on a Saturday night to look at an ad truck. Great service by the salesperson and no pressure to move to a more profitable truck. Good service from all the staff despite being closed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

sales experience

by SierraGuy on 06/02/2016

This was the second new car I purchased in the last six months both from Lithia I looked all over the North Bay and Sacramento valley THE price and selection was great Also the sales staff are exceptional both my wife and I are extremely pleased

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Excellent

by marvelfan on 05/14/2016

This has been the best experience purchasing a new vehicle, we will highly recommend lithia Chrysler to all my friends and family. Thank you for all your help.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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