Great Day at Marin Honda!
My mother bought a new Honda Fit yesterday! Michael Kaplan helped us through the purchase process and we had a great time with him. He was so polite, helpful and we enjoyed our time there. Thank you Mr. Kaplan and Marin Honda!
Pick a different Honda dealership
I bought a used Accord with 90K miles on it in mid May, 2016 . It's been 6 weeks and I've taken it in three times (twice in the first 2 weeks of possession) since for problems with the air conditioner and electrical. When I spoke with the general manger about my frustration, I expected the dealership to take steps to remedy the problem. I bought the car for less than $5000 and now, it needs close to $2000 in repairs. I was asked repeatedly, "how long do you think a dealership should be responsible for a used car once it's sold?" It wasn't "certified used", but the salesman sold us the car on the assumption that it was a solid, working car, not one that would be fraught with expensive repair problems within days of taking ownership of it. How long should the dealership be responsible? More time than this! I've owned only Hondas for close to forty years and the "product" is usually reliable. In this case, the dealership was not reliable and I will be taking my business elsewhere. I urge you to do the same.
Used Car Burn
We bought a beautiful Accord that has kept us happy for 11 years. Since then we've bought a Civic with great results, but where we too got burned was buying a used car. We got a Toyota Camry that obviously made someone else mad as well, because they traded it in. Along with the horrible mechanical problems, and oil leaks, we have never experienced a car like this before that seemed to self destruct. Every time you got out of the car, you would find another mystery part in your hand, lap or on the floor. You're probably going to think an employee wrote this, but I highly recommend buying a NEW HONDA! We bought another used car, ironically from a Sonoma County Honda dealership, and it too burned large volumes of oil. I do trust Marin Honda to sell me a quality newHonda at a good price!
Bought a certified trouble for $30K + tax
The sales people are smooth and online pricing is competitive. Where they make money is by dumping used cars as certified by simply topping off fluids and slapping on a warranty. I bought an CPO Odyssey and it has already spent 20 days in warranty repairs that somehow the 150-point inspection missed. Contacting the dealer, he basically said "Thats what you get for a used car."
Manager was a can-do Guy
My experience here was mixed. The initial salesperson was young and inexperienced but quite pleasant, he was replaced by an older gent that seemed to be entirely deaf to my concerns and questions. Eventually he was replaced by the manager who was both intelligent and well informed. In the end however, the car I wanted was bought by the dealer for about 1800$ too much considering the damage to the vehicle. The windshield was broken, a lamp was out, and there were deep scratches in the bumper. The manager was willing to make repairs - but at the deal I was looking for, they would have had to come out of my own pocket. I had to pass - there are undamaged cars at the price point I am looking for out there.
I purchased my Honda Accord from this dealership because of their response to all of my requests for information and comparison of sales price. I was able to get the exact model I wanted.
Avoid the service department at any expense, even if it's for warranty work
I brought my 2008 Accord for warranty work in July, 2008 and had a horrible experience. I had a new drivers seat frame installed, because I was having an issue with it. They replaced the frame, but now the seat was mounted at an angle. I immediately brought the car back and the service manager said it was fine and it would settle, which was a lie. The manager kept denying that there was a problem. I brought the car to my personal mechanic. It took him less than 5 seconds to see that the seat mounted at an angle. I brought the car back to the dealer and finally the service manager saw the seat was crooked. I was told that a new frame would be at the dealership in two days. Therefore, I was being inconvienced, because they installed the new frame crooked. The next day, the part arrived and they fixed the car. I have never been back to the dealership, because I don't trust them to work on my car.
I went there to have a headlight replaced. The wait was 50% longer than they said it would be. When I went to leave, my windshield wipers were not working properly. After mentioning this, I was left standing there for 15 minutes before the service advisor declined any responsibility for the problem, but offered to put me back in the queue to wait another hour when they could look at it. I did not want to spend any more time there and called them when I got home to schedule an appointment. I asked to speak to the service manager and was told he would call me back, which he never did.
Over the last four years I have had my car serviced at Marin Honda. They are typically on-time, on-budget and provide and accurate estimate for the work needed. There have been a few cases where a part was needed that wasn't in stock causing for a delay in getting my car repaired. I've never been pressured to have more work done than needed and I'm always provided with a list of work that I may want to consider. They also provide me with alternatives - such as tire replacement. They will provide a quote and also note that I may want to shop around as I can find the tires for less at other places.