Great experience and friendly
I never thought I could get a new Frontier. Celica made it happen for me and I even got the red one I always wanted.
Great experience and friendly
I never thought I could get a new Frontier. Celica made it happen for me and I even got the red one I always wanted.
Waste of time and gas
Go elsewhere. Anywhere else for your service needs. They called me to make an appointment for service, and I set up a day & time. I arrived 10 minutes early to my appointment, and there was one car ahead of me being helped. I got out and stood next to my car. 10 minutes later, the guy at the service desk calls over to me and says someone will be "right with me". Twenty minutes later, I got back into my car and left. There were 4 other cars behind me at that point, and no one was helping anyone. This dealership offers a 30 minute oil change guarantee, or the next one's free. I guess since I spent that 30 minutes waiting to be checked in, they decided they didn't want my business. I'm just guessing though. Since they never checked me in, they didn't actually know what I was there for!!! I called the manager, Timson, a few days later, and he didn't seem too surprised by my comments. He said he'd pass the info along, but that was about it. No apology, nor effort to make things right. Nothing.
Got me into accident and damaged my driving record!
I went for a recall service and waited 3 hours. When my car was finally ready, they parked it in a illegal area right next to their service lane. They caused me to run into an accident -- no dent nor scratch on either car, but the other driver insisted to file a claim against my insurance. The Nissan staff came, tricked me to say I caused the problem, said now "it is ALL your problem", and left! This is your parking lot, THANK YOU for creating troubles for me and damaging my insurance record!
Again Love Car But........
I chose to look for cars on the Capitol Auto Mall for convenience sake and was referred to a particular sales person at the Accord dealership. This sales person was very nice and helpful. However, during our chat and test drive, I repeatedly said I had to leave by a certain time because I had children to pick up from school. I expressed that I wanted a 2014 but their inventory was basically non existent so I said I would entertain spending a little more for a 2015. Periodically mentioning the time I had to leave. The sales person was still nice but the sales manager, Gerald kept butting into the conversation. After much going back and forth he wanted to know how much I would pay. I said 20K was my top for a 2014. He apparently found one in a color I didn't care for and said with my trade in he could probably make it happen. He didn't want me to leave and offered to loan me a 2015 and leave my trade in there and I could come back the next day to complete a sales transaction if I choose to do so. I drove away in a new car with a promise to return the next day. When I got home I told my husband that I didn't want to buy the 2014 but would pay a little more 22K for the 2015. The original sales person told me that the 2015 had no differences except some interior detailing. I didn't feel it was worth more than that. So we went back that evening because I didn't want to delay the process and it was more convenient for us. When we got there the sales person was with another client that had made an appointment, not a problem and they turned us over to someone else, also not a problem. We began the exhausting negotiation, also not a problem and finalized at 22,500 and picked out a car in the color we liked. Like the other reviewer we had to wait for the finance person to do his thing which actually was pretty painless. The contract was cash to be paid within 10 business days. My car needed to be brought in from another off site lot and would be ready by noon the next day. I decided since they seemed to not respect customers time that I would call around 11AM to make sure the car would be ready. At the same time I was on hold for the salesman, I had an incoming call on my cell from the dealership. I thought I had gotten cut off and they were calling on the number on my record. No. It was the Customer Relations person calling to ask about my experience. I told her I hadn't even gotten my car yet but it was OK so far. I told her I had been waiting on the other phone to find out if my car was ready. She said she would contact the sales person and have him call me to let me know when the car would be ready. She said the policy is that the sales person is supposed to call the customer so they don't come in until the car is ready. They want to be respectful of their customers personal time. OK OK OK. By noon the salesperson did not call me. I got busy and finally called at 1PM and spoke to the sales person and he said he was expecting me at noon and I could come in now. I went right down there and the car was ready but the sales person had to go over the car with me and explain all the features, etc. In retrospect he did a very slipshod job and I had to look the more complicated things up in the book. I wanted the base model but ended up with the audio upgrade which is very nice but unexpected. As I was almost ready to walk out the door the Sales Manager, Gerald wanted a word with me. He wanted to know where my check was. I explained to him that the signed agreement was with the finance person and I would be paying in cash within 10 business days. He was kind of rude and dragged me down the hall to the finance persons office. He was with a customer. He made me go to the lobby while he round up another finance person and pulled him out from his lunch. I explained the terms and he turned to Gerald and said it was the normal agreement for cash paying customers. This conversation transpired on the sales floor which I felt was really unprofessional. I finally got to leave. When I got home I went over my finance agreement just in case I missed something. I did not. The sales force should stick with the sales and leave the finance stuff with the finance department. Just bad customer service. Today I sent my husband to pay for the car with a cashiers check for 21K and put $1500 on a credit card. He went to the receptionist desk where they told me to go and ask for a finance person when I got ready to pay. She seemed to not know what to do. Finally, Gerald showed up with a finance person. He was kind of upset that we were paying a small amount on our credit card. My husband asked for a receipt due to all the who ha about the finance agreement. First of all they looked on the computer to check out balance and it was what we were paying but for some reason he, Gerald didn't seem to believe it and wanted the hard copy file which they had a hard time finding. Once that was verified it was an ordeal just to get them to write (hand write) a receipt. I have purchased many cars in the past but never had such disorganized and bad customer service. By the way, the second sales person gave his speech about giving all 10's on the feedback they will be sending us. At that point I was willing to do so but really a cash sale should be a welcome transaction. It was as if we were insulting them. I love the car but would not recommend going to this particular dealership for anything.
HORRIBLE DEALERSHIP. Please stay away...
Â This horrible incident happened on Sunday, Oct 12th (7pm) at Capitol Nissan, 1120 Capitol Expressway Auto Mall, San Jose, California 95118 I got an mail from Capitol Nissan stating that I had won $750. We contacted them and we were informed that we had won this prize and we need to come immediately to collect the prize. The details informed us that we need to come immediately by end of day Oct 12th 8pm to collect the prize, that we were 1 in 100000 to win this amount of $750, we don't need to purchase anything, we would need to get my drivers license and car insurance for proof and once we are there we will need to sign paperwork and they will send a check of $750 to our address in 45 days. I wasn't feeling well and my 2 babies were asleep, but still I asked my wife to drive along to collect this prize. On reaching there, we were informed in a very rude manner that there is an additional number that needs to be matched and we are not eligible for anything. Then he started telling us about a liquidation sale going on. We informed him that I wasn't well and babies were asleep, still we asked to come by end of day Oct 12th, 8pm with drivers license and insurance to collect the prize. To this he told us in a very rude manner that he can't do anything, and we can leave and we can't even talk to any manager. We were irritated by his behavior and still went on to meet a manager The manager said that this was a marketing tactic to lure people into his dealership. We showed our displeasure and irritation especially since I was sick and babies were asleep and we were lured/fooled to come immediately to collect the non existing prize. There were others who were in line showing their displeasure and irritation as well. One lady told she is going to put a complaint with Consumer Services. When we went to speak with the others, the manager rudely told me that we cannot speak with the others; and it is his complex/dealership and if we talk, he has the right to throw us out. We were shocked by this rudeness. We asked the name of the person who rudely attended to us and also the name of the manager, and the person who attended to us wasn't willing to reveal his name and laughingly, rudely told us that his name is "James Bond", and asked us to leave. When I again asked for their names, the other sales people teamed up telling us that they won't reveal us their names and asked us to leave. When we got into the car to leave, they all tauntingly started laughing and waving at us to leave. This totally reflects on the kind of people employed at this location who are rude having a cheap mentality We were planning on buying a Nissan NV in the near future to cater to our large family, but due to such behavior, would never again plan on doing so. We would give this location an "EXTREMELY POOR" rating and would advice everyone to stay away from this location.
Disapointed in the Service, Love my Car
I did my research ahead of time and knew exactly which car I wanted. My family has used Premier Nissan for our car purchases for the past 10 years. We have usually had good luck with the dealer and the service department. This particular experience was very disappointing to me. I went in for an appointment to buy my car. The woman who I was supposed to meet with wasn't there so they gave me to her partner. She was nice enough and I made it pretty easy on her since I knew exactly what I wanted and the price that I had agreed to pay. After a little obligatory back and forth we reached an agreement and I was ready to sign a contract. The car itself was in a storage locker and I would have to have it delivered to me the next morning, slight bummer but really no big deal. That was the last of the good experience. I then waited in the dealership for 2 hours before I could even get into their finance person. From what they told me they only had one guy working. Periodically my sales woman would come to check on me, however that consisted of sitting down in the office where I was waiting and texting on her phone the whole time. Honestly, I would have rather waited alone than sit there and watch someone text. I finally got in and finished my paperwork. They promised me my car would be delivered by 10:30 a.m. the next morning. By 12:30 PM I called into the dealership to inquire about my car. It took me 30 minutes to get through to anyone. I spoke to the receptionist 3 different times only to have her tell me to wait as she connected me and then proceeded to hang up on me in the process. When I did finally reach the sales manager he let me know that they had, had a miscommunication with the storage locker and it was taking longer than they expected but I would have my car in an hour. There was no apology just matter of fact. I explained that I understood but that I should have gotten a call much earlier in the day so I could plan accordingly, however this simple customer service logic seemed to be lost on the unapologetic manager. Finally at around 2:00 my sales woman called to say she had just received the car at the dealership and it still needed to be washed, etc. I asked what happened and she gave me the same explanation. I asked why no one had called and she just repeated that my car would arrive in an hour washed... To sum it up, I love my car, I'm happy I have it, I'm mostly happy with the purchase price. However, I am very unhappy with the service I received. I can't say I would go back to Premier in the future based on my experience this time around.
Excellent customer service
I have used Premier Nissan for 9 years now to service my 2003 Murano. I have always found them to be professional, fair and honest. My experience yesterday was no exception. Melanie, my service advisor, was friendly and helpful in getting me the best possible price for my needed repairs. They offered to give me a ride back to my home (which I didn't need). They always wash my car whether it is in for repair or just an oil change. Although my car was ready the same day I took it in, I didn't come in to pick it up until the next morning. Melanie saw me entering the garage and greeted me by name (very impressive with all the customers they see every day). She walked me over to the casheir, waited with me while they retrieved my paperwork, and walked through the invoice with me showing me all that was done and what they charged me (which was less than the original estimate). She then took my key while I was paying, drove my car up to the front door and came in to tell me it was warming up and ready for me as I was leaving the cashiers office. Couldn't ask for better, more personalized service!
Perfect experience from start to finish
This is the first time I've ever bought a new car with zero stress involved. After submitting the specs on what I was looking for through the Edmunds site, I was contacted via email 1 1/2 hours later by the internet fleet manager at Premier Nissan. He offered a price that was below Edmunds suggested fair price, and there was $2,500 in rebates on top of that. A couple of emails back and forth to set up a time to pick up the car and do the paperwork, and the deal was done from the comfort of my own home. Everyone at the dealership was friendly and professional. There were no hidden surprises. It was a great experience from beginning to end.
Flagrant Deception or Totally Clueless
I was in the market for a 2012 4-cylinder Nissan Frontier. I wanted the 4-cylinder for the gas mileage and the lower insurance rate. After filling an online request for a quote from carsdirect.com, the dealership called me back very quickly and told me that they had the vehicle I was looking for. After test driving a demo, I went in a couple of days later to sign all the paperwork and purchase the 4-cylinder Frontier. After I cut a deal and signed the paperwork they told me that the vehicle was just sold, BUT they had another 4-cylinder Frontier on the lot but a different color. I looked it over and agreed to purchase the one on the lot. (Remember that nowhere on the vehicle does it say I4 or V6 just Frontier) I put a down payment and they prepared the car for pick up the following week. They came out to my house with the new Frontier and picked me up to take me to the dealership. The sales person drove. After signing additional paperwork I proceeded out the door to drive my new 4-cylinder truck home or so I thought! When I got home I found the sticker in the glove compartment and discovered I just purchased a 6-cylinder Frontier!! I looked under the hood and sure enough I saw V6. BAIT & SWITCH, deceptive practices or totally clueless, Im not sure, but when I called telling them I did not want the 6-cylinder, they offered me a discount, however I refused and demanded the 4-cylinder. Keep in mind that the 6-cylinder Frontier is as common as dirt, but the 4-cylinder Frontier is hard to come by. After the management team discussed it with the General Manager I was told NO. The GM refused to budge and said that it was my responsibility to know what I was buying and it was my problem. OH YEA !!! and what is their responsibility to deceive the public just to make a quick sale by misrepresentation? If this was not a flagrant deceptive practice I dont know what is. They misrepresented the vehicle, told me I was purchasing a 4-cylinder and THEN said it was my fault! If they did this to me, THEY WILL DO IT TO YOU TOO! I will be contacting the Department of Consumer Affairs and the Better Business Bureau to file complaints.
To be honest, going into a dealership has always been something I hated. We all know how car salesman are, so i don't need to go further with that. However, sometimes you get lucky! I was one of those lucky people because i got connected with Al Safieh. Al is the Internet Sales Manager at Premier Nissan and he is awesome! Not only does he treat you with class and respect, but he isn't pushy at all and really wants to get you the best deal. Not only does he make you feel comfortable about the purchase, his service is top of the line. It was so good, that i plan on introducing my sister to him to purchase a car next week. If you want a Nissan, i highly recommend Al Safeh at Premier Nissan.
I am very pleased with the way Premier Nissan treated my family and me. Kim in the internet department answered all my questions online and had everything ready when we arrived to test drive the car. When my daughter and I arrived at the dealership we were greeted at the front door by the receptionist. She called Kim, our salesperson, and ask us if we needed anything. When Kim came down to meet us she was friendly and shook our hands. We quickly went out to the car and test drove it. The car was everything we discussed through email and drove well. When we returned to the lot she ran the numbers and told us our options for monthly payments. I told her I wanted to run home and pick up my wife and bring her back. I asked her if she could have the car detailed and ready when we returned and she said yes. When we returned we reviewed the car and went in to sign the papers. The process was easy and painless. From when we arrived (the first time) and left wit the car the whole process took less than three hours. That included the hour were we drove home and returned. The car has everything I wanted on it for a great price. I have been researching and working with dealers for about three weeks. Kim is the best salesperson I have dealt with. I will contact Premier first when I am looking for my next car.
Get your service done else ware
I cant believe the amount of BS that comes out of the service members mouths. Thank god I am a mechanic and know my stuff but for some innocent owner to get suckered into paying $150 for "cleaning the MAF sensor" Please! They would come out with the most fabricated reasons to do service and drain your pocket. Beware, I would take your business someplace else.
Great place to buy a car from
I spent about a month doing research of the vehicle i was going to buy. I thought i would give the Internet buying a try, since i did not have time to visit each dealership. Out of all the emails and phone conversations, Nissan Premier of San Jose took time to talk, deal and find the car i wanted, they insisted that i test drive the vehicle before i buy to make sure i was going to be 100% satisfied, even through i had driven one before. They really bent over backwards for me, and i recommend buying your car from them.
Highest priced dealer in Bay area
The salesman I met was not helpful for our purchase process. He stick to the quote we received a few days ago and didn't want to go anything below that. He was trying to fight with everything we said on car price and insisted that invoice was what he paid for the car. Everybody on Edmunds.com knows this is a big lie! The price was the worst (only $270 below invoice) over all the 5 dealership we visited. They are not worth dealing with. Forget about this dealership.