I bought a Certified Pre-Owned (CPO) Veloster, thinking I could trust Hyndai Certified Pre-Owned program. I wanted a quick transaction I could trust without stress or losing time from work. I bought it the night I showed up...I know, stupid...but it was CPO !!!
Within the first week, as washing, driving in the rain, etc:
A) The front tire are worn to the treadware indicators (2/32 inch), with the rears at 4/32, but Hyundai CPO program states 5/32 minimum for all tires.
B) The wheels are chewed up on the sides, and the only tire that had almost 5/32 of an inch of tread had gouges on the sidewall and chunks of rubber missing (noticed this the first day)
C) The windshield wipers are in horrible condition, and leave multiple streaks.
D) What else?...who knows..
Capital Hyundai's resolution for these items
A) I have to wait two weeks while they determine if they will honor the Certified Pre-Owned Hyundai guarantee
B) they have yet to respond
C) I have to wait one year...they may consider changing them prior to that, but no earlier than half a year
D) They won't perform a Certified Pre-Owned inspection to verify they didn't "overlook" anything else.
Don't go here if you don't want to be mislead, disrespected and lied to.
Long story short: I was lead to believe I was coming in to buy a car that was sold 5 days prior. And I only learned that the car was already sold upon arriving at the dealership, after having made a 50 mile trip out of my way (even though we kept in contact for the entire 5 days).
Long story: I came in at 7pm on a Monday with the intention of buying a 2018 Elantra. We have agreed upon a price with the salesman John Nava beforehand, over the internet, but it took an additional 1.5 hours of negotiations with Gus, a sales manager who plays the really, really bad cop (btw, you've overdoing it a bit, Gus), just to get BACK to the agreed upon number with John. From 9 to about 11pm I was told to just sit there and wait for financing (there was literally one other customer at the dealership between two financial managers). Finally, at 11pm, in the financing office, I was offered to sign some document that did not contain any financing information, no APR or bank name, just the car+documents+tax prices. After asking which bank this is and the APR I was approved for, the financial lady told me that all the banks are now closed and they can't have me approved. I would have to take the car home and come back again tomorrow. I was very angry, since I live 50 miles away and don't have a car of my own to get back. At this point, it's a $60 uber ride home. I wasn't going to take this card blanche new car home without signing the PROPER documents first. After asking why I was made to wait this long if you knew that "the banks are closed", I got some bs from Jalil, the head finance manager, trying to convince me that everything is going to be fine and I should take the car home. The finance lady offered me a ride home, which I accepted. She went on to ask John to give me a ride home, and he got veeery angry. I said that I will come back to buy this car in two days, but much earlier in the day, but John was done talking to me at that point. I called my $60 uber ride home, while the financial manager Jalil offered to make a $60 discount on the car when I come back to buy it.
A day later Jalil called me up to say that I've been approved by a bank and that everything is set.
Two days later, on Wednesday, I am ready to head back to the dealership. I call Jalil with a few important questions before going, but he says he will call me back in 5. Three times. THREE times I had to call him over four hours just to be promised a callback. I ended up not going there because I didn't receive some very important answers.
On Friday John Nava calls me to ask when I will be coming in to buy the car. I say I'm not sure exactly when, but next week for sure. He says GREAT! ... with a kind of "see ya never" tone...
On Monday I get a cashier's check with a sizeable downpayment IN THE NAME OF THE DEALERSHIP (the dealership charges an additional $120 if you use a debit card for downpayment), ready to go get the car. I've also emailed John Nava with some final questions, just to make sure it's the same deal, but the quick to reply before man was now completely silent. Around noon I call John telling him that I will be there at 7pm and that I'd like Jalil to be there to finish our business (I wasn't going to let the $60 uber ride slide as a matter of principal). He says GREAT! Come on in, Jalil will be here. I decide to call Jalil as well, just to make sure, because I had a weird hunch about John not telling me something. I tell him that I AM COMING IN TODAY TO FINISH OUR BUSINESS. He naturally says he will "I'll call you back in 5", and, naturally, never does. At this point I still have no idea that the car I'm after is sold. I get on the train, and as I approach my final station, I get a call from Jalil at 6.30pm. He tells me two things: 1) my car was sold 5 days ago and 2) Jalil is headed to the Sharks game right now. Wow. That's awesome!
At this point I decide between turning back or going there and ripping their heads off. I decided to still go and try and get the same deal. Nope. They weren't having it. The EXACT SAME CAR, but a few days "newer" was going for a grand+ more. John had a very smug look on his face when I came in. Nicely played John, nicely played. I walked out immediately. Very, very bitter aftertaste.
I strongly discourage anyone from doing business with these dishonest and disrespectful people.
Today my son, his wife and I endured 3 hours of a classical "bait and switch" game at the Capitol Hyundai in San Jose, CA. We should have left at the first sign of trouble. That is on us. We are not experienced dealership customers. We speak with an accent and I believe our accent and foreign names were the reasons for this frustrating encounter.
They didn't have the car we wanted (it was sold miraculously yesterday although it was still listed in the inventory today) but, fortunately, they had an older model for a "better price" that was printed out after a long struggle with computers and printers. We said we had a pre-approved loan and were ready to pay the quoted "better price" with a bank check. They decided to beat our bank's loan offer and 30 minutes later a new quote was printed that was $3000 more than the first one! They insisted that we "misread" the first document. The new one had a much higher APR than we got from our bank, there was a "downpayment" of $2500 added to the previously quoted price, and, by the way, the promised discounts were cancelled because we were "refusing their financing"!!!! They were cancelled on the quote for their financing offer!!! The salesman was constantly disappearing "to figure out stuff", lying, stalling, and trying to pressure us into a horrible deal. I keep thinking that, may be, my accent, or my blond hair made him think I was so stupid I could possibly buy that load of you know what??? My son and his wife kept their composure to the end but I have to admit that I lost it a bit. This was the most blatant and pathetic attempt of swindling I have ever witnessed. The sleazy and greedy salesmen from Capitol Hyundai in San Jose, CA are trying to intimidate and manipulate potential customers. Please do not expect them to honor any of their promises.
Alex and his managers are part or a very sophisticated dishonest shake down operation. Alex quotes me a reasonable rate on a Hyundai Elantra Lease. He also promised me a a minimum of a 1550 credit for my lease return of a Subaru. I sent him the inspection report of the Subaru, before my appointment. My mistake is that I did not get him to confirm this credit in writing. before i visited the dealership. They then pretended that this credit did not exist
and that there was a "misunderstanding" or "miscommunication". Alex's managers then tried to convince me my car was too damaged and due to the repairs they could not possibly give me any credit. Remember they already had the Subaru inspection report before I arrived.
So although they have a beautiful show room and nicely dressed salesmen they engage in the same sleazy "bait and switch" and
intimidation tactics as any dealer I have ever seen.
But I have to admit they are extremely good what they do, which is ripping off customers while giving them the impression they actually got a good deal.
See the Yelp Review of Prateek below he had the same experience as me.
I wasted an entire morning dealing with these dishonest people. On bright side I got another Hyundai dealership to honor the deal.
I would Avoid Capitol Hyundai [non-permissible content removed].
Just closed the deal for my new 2013 Hyundai Santa Fe SUV with Capitol Hyundai dealership in San Jose. The sales person Jackie was very helpful and patient with me. She did very diligent job to deliver the car with the color I needed and with options I asked even though such care was not in their lot. I had to make a trip with my new car and hand my old car used as trade in.
Overall I am very happy with my purchase and would recommend to anybody. They know how to deal with customers.
It was an easy purchase, and I am very happy with my new car! I had been ready to purchase from another dealership, but after being strung along for 5 days about them getting the car I wanted, I emailed Steven at Capitol Hyundai (who had contacted me previously after my online searches through Edmunds and Costco). Steven was able to match the Edmunds price, give me a lower interest rate than I had asked for, treated me like a valued customer, and delivered the car they had to obtain from another dealership the next morning. Everything went smoothly and I am very happy with my 2013 Santa Fe and this dealership!
Recommend this dealer? Yes
Purchased a vehicle from this dealer? No
Did the dealer honor all commitments made? Not Applicable
Firstly, be sure you like who you deal with.
I dealt with Colin from internet sales, a young man but he's enthusiastic and actually cares about cars and knows his stuff
(I'm a car buff myself, so I was able to tell, and he did very well, knowing more about the Direct Injection fuel system in my new Veloster than I did).
I picked to go to this dealership because they had over a dozen Velosters while the two dealerships closer to me in Monterey had only 1-3.
The moment I walked into the showroom I saw a stunning bright 26.2 yellow Veloster, manual with Style and Tech Packages - EXACTLY what I wanted.
It was a Certified Pre-owned New car.
Hyundai had let an employee use it for as bit, so it had 9,000 miles and the price was dropped by about $1,800.
Colin brought it out of the showroom floor and we went for a test drive, and he had a pretty good route.
I am unfamiliar with San Jose, and he was a good navigator as well.
Once we got back we worked on numbers - of course.
But of course, I had to ask my wife.
I asked if I could have the car over night, but they weren't keen on that.
The sales manager (also nice) said that I could drive it back to Monterey to show my wife and bring her back up to get it, which was good.
It's around 65 miles each way, and the dealership footed the gas (sorta, more later).
Capitol Hyundai wasn't giving me an amount that I liked for my trade in (a 2011 Mitsubishi Outlander), but once I brought up that I was going to take it somewhere else to get a quote their number improved by about $1,700.
I told Colin that I didn't think that the price was low enough for a car having 9,000 miles on it, even if it was 'new' (the car was basically a demo).
He understood where I was coming from and dropped the price by another $800.
That brought the price under $20,000 for a car worth nearer to $23K.
The finance guy was OKay, he didn't try to upsell too much.
Mentioned an extended warranty, through Hyundai, which I took.
The MSRP for the extended warranty was $2440 or so.
He said because we were military it would be $1600.
Then he said he could bring it down a bit, down to $1350.
I told him I'd take it for $1200, and it that was a price we agreed on, because it was 10:30 at night and none of us wanted to be doing paper work.
The car was not detailed or given a full tank of gas, but I feel like this was due to me getting back to the dealership at around 8:30 when they close at 9.
Colin told me that he would make sure I got a tank of gas.
A few weeks later I brought the car back, flashing empty, and got it filled up and "detailed"
The "detail" was unimpressive to me...
I could do better in 90 minutes - which was HALF of how long I waited for the detail and gas.
Capitol Hyundai was focusing on making things easy.
Easy is nice, but I'm a numbers guy and wanted to see the best numbers.
Their numbers were good enough to allow me to buy the car.
I recently purchased a 2011, Hyundai, Sonata at Capitol Hyundai in San Jose, CA and called the service department for an oil change and they told me I had to wait a week.
Their answer why I had to wait so long was that they sell over 200 cars a week and only have 5 mechanics to service them. In other words, they have their priorities mixed up about customer care. Once they sell you a car, they can care less about you.
Most of the questions were not applicable, however, I could not submit this review without answering them.
I should have purchased another Toyota, like my last two cars and get excellent service. I guess we live and learn.
I gave them a 1 star because I couldn't give them a zero.
Recommend this dealer? No
Were you satisfied with the quality of work performed on your vehicle? No
Did the dealership complete the work within the timeframe promised? No
Did the dealership provide you with an accurate quote of the work to be performed? No
Do you feel the price paid for service(s) was fair and appropriate? No
Did the dealer honor all commitments made? Not Applicable
The Del Grande Dealer Group (DGDG) is the Bay Area’s largest family-owned automotive group. The dealer group comprises 17 brands in the Bay Area including: Capitol Buick GMC, Capitol Chevrolet, Capitol Ford, Capitol Genesis, Capitol Hyundai, Capitol Kia, Capitol Mazda, Capitol Subaru, Capitol Volkswagen, Concord Mazda, Fremont Chrysler Dodge Jeep Ram, Nissan Sunnyvale, Oak Tree Mazda, Stevens Creek Infiniti, Team Chevrolet, Team Cadillac, Team Mazda and Team Hyundai. DGDG’s team of 1,200 employees is committed to making Happy Car Buyers with a Best-In-Class dealership experience and their No Brainer Pricing™. For more information, visit DGDG.com.