Awarded 2015, 2016, 2017

Lexus of Sacramento

Awarded 2015, 2016, 2017
Today 8:30 AM - 9:00 PM
Closed Now
Sunday
9:00 AM - 9:00 PM
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
8:30 AM - 9:00 PM

Customer Reviews of Lexus of Sacramento

4.9
Overall Rating
(95)
Recommend: Yes (94) No (1)
Write a review: Sales | Service
sales Rating

RX 350

byCindyon 10/13/2018

John was very patient and allowed me to take my time to make decision , no stress purchase and a great deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
297 Reviews
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service Rating

Excellent Service

byBrendaon 11/14/2018

Very helpful and friendly staff!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exceptional Service

byMicheleCon 11/13/2018

As always i brought my Lexus in for a service maintenance and they were quick professional and always accommodate me with a loaner car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service!

byDebion 11/13/2018

Service was great! They checked the batterie, recharged it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

byClaudiaB5on 10/24/2018

Ryan always does a great job explaining the service needed and gives us the best feeling while our car is being serviced. Spending money on service and minor repairs is not ever pleasant but he helps minimize the sting and takes care of us. Great customer service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

RX 350

byCindyon 10/13/2018

John was very patient and allowed me to take my time to make decision , no stress purchase and a great deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

20,000 mi service

bySwilliamson 10/12/2018

Jamie got me in/out in timely manner and under the estimated amount

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service & repair

byjbdprdic2459on 10/04/2018

They did an excellent job on time and under budget.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

repairs

bydadon 10/04/2018

excellent service from Mike

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service experience - Once Again

byLDon 10/02/2018

Always satisfied with servicing of my Lexus. excellent communications; Prompt attention; Perfect workmanship.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Retired

byBowleron 09/21/2018

Lexus of Sacramento is a quality dealership. I bought my Lexus there and it's the only place that I go to for service. I am extremely pleased with the service I have always received.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

byAlanon 09/13/2018

Great job on my service that was timely and through! A great job by Nick Cruz and the Lexus team. They were able to clean up a serious bird deposit that I thought ate through the paint with some service guy magic...Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Tracy Each Service Adviser and Dave Torkelsen Service Manager

byGeorgeShadingerIIIon 09/13/2018

Both Tracy and Dave have always gone out of their way to help me. This keeps me coming back. I do tell my family and friends how happy i am with your dealership. Thanks

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service review for Mike Huddlston

byKenon 09/06/2018

Mike has always given great service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied Customer

bycatheleanon 09/05/2018

Every time I get my car serviced at the Sacramento dealership they take care of me. No long waits, I'm in and out within a matter of minutes. Very satisfied with the service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Rushed

byjacobhopeon 09/02/2018

My first time at Lexus of Sacramento and I was hoping for a better experience. Scheduled and oil change; the service representative came back said I needed: new engine air filter, cabin filters, low beam light bulb, and tire. What put me off was none of the costs for these items were explained so I could make a decision and the service adviser seemed very rushed. I asked what the engine air filter replacement cost, and was told $50; I balked; it's like a 60 second job; so i just bought the part at the parts counter and did it myself. Same for the cabin air filters (90 second job); I did myself, didn't ask the cost. After that, I didn't even ask what the other items would cost (don't understand why this would not be ready when presented to me). Was told the passenger low beam bulb was out, but I just replaced it the week before. The adviser said something about maybe it's the computer. I couldn't understand what she meant; in any event, the bulb is fine. I went to Schwab and got the tire replaced (again, might have done it at Lexus, but was not given a price). Overall experience felt very rush (maybe because it was a Saturday) and didn't like being presented a list of items to fix/replace without same time being given the costs. The entire thing took 2.5 hours for oil change and normal oil change inspection; a little longer than I hoped, but again it was a Saturday.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Outstanding Dealership

byServiceon 09/01/2018

Brandy and Lexus of Sacramento are the most reliable, professional people for buying cars and having them serviced.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Lexus LS 460l

byStevenon 08/30/2018

Service was good, everything was done on time as quoted, but pricey, and brakes still aren’t smooth as they should be for what we paid.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Great service technician

byMonroe2609on 08/26/2018

Mike is terrific. As always, he diagnosed my problem and solved it in a most efficient and inexpensive way.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Customer Service

byMarshaB12on 08/26/2018

Lexus of Sac always meets or exceeds my expectations for customer service. They communicate what will be done at this service & what will be watched for the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Lexus of Sacramento Service

byMichaelon 08/24/2018

Mike H. is the best. I have owned Lexus' since 1992 and it isn't only the car that attracts me but the service and professionalism afforded me and my wife by Mike. Don't know what we're going to do when he decides to hang it up.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Successful Lease

byArcillaHillon 08/23/2018

Went in for a test drive of an NX 350h and left with a brand new 2019 loaded model. Had a great experience with John Dickinson in sales...best test drive "director" ever! He was super patient with us with all of the questions and we had some great conversation as well. Also a great experience negotiating with Ernie Wasserlaben, Asst. Sales Manager. He was also super patient as well as fair in that sometimes painful process. Samantha Williamson was fantastic with her presentation and orientation of the vehicle features as well. Great dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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