Roseville Kia

Today 8:30 AM — 10:00 PM
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Sunday
9:00 AM — 9:00 PM
Monday
8:30 AM — 10:00 PM
Tuesday
8:30 AM — 10:00 PM
Wednesday
8:30 AM — 10:00 PM
Thursday
8:30 AM — 10:00 PM
Friday
8:30 AM — 10:00 PM
Saturday
8:30 AM — 10:00 PM
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Customer Reviews of Roseville Kia

0.7
Overall Rating
(3)
Recommend: Yes (0) No (1)
Write a review: Sales | Service
3 Reviews
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sales Rating

Nightmare

by Chico95928 on 03/29/2017

My girlfriend and I traveled an hour and a half to purchased a Kia from John Sullivan's Roseville kia. A week later we get a call from the finance guy(Jeff) saying they were unable to secure financing. Which we had no Idea what he was talking about. We had the car for a week and put over 400 miles signed the papers we thought it was ours. There was never any mention that anything like this could happen.Turns out they never got the original loan approved. He said you must either bring the car back or buy the car under new terms. We are from out of town and had to drive the car back to the dealership an hour and a half just to wash our hands of the deal. The head sales Manager(John) apologized, we turned In the keys and walked away. However the finance guy(Jeff) who brokered the original deal never got up from his desk to come talk to us. He never took ownership of the situation and never apologized. We were not offered any kind of compensation for our time, the 180 miles on my car or the gas spent driving back and forth. *The above is a statement of facts to which you can form your own opinions This was an absolute nightmare, the multiply hard loan inquiries that they ran after leaving will surely hurt her credit.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

service Rating

They refuse to finish the work

by meliss123 on 11/18/2015

So I bought a brand new car. With in the first 2 months of owning it. It has been in the shop twice for the same thing. Not only is there now a ton of damage to my car, scrape on hood, ding in door, cuts into my cat conv, the work is still not complete and they refuse to do further work on the car. Not only that but the last time in service I was driving off and found a large dried booger on my staring wheel. On top of that they would say the car will be done today, 6 days later I got my car back with it being an incomplete job.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

sales Rating

Read your contract

by Meliss123 on 11/18/2015

I made an agreement to purchase my car for a certain price, after hours of signing papers I got home and ate and reread my contract to see they charged me full sticker price on the car. What a rip.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

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