Folsom Lake Honda

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Customer Reviews of Folsom Lake Honda

4.2
Overall Rating
(19)
Recommend: Yes (6) No (0)
Write a review: Sales | Service
sales Rating

Exceptional Service

by John on 12/03/2017

I helped my sister-in-law purchase a HR-V here. The staff made the process easy for my sister-in-law. I mainly worked with Stephanie P. and Tara F. on the price. They were both professional, helpful and responsive. I wouldn't hesitate to recommend this dealership to my friends and families.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

19 Reviews
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sales Rating

Exceptional Service

by John on 12/03/2017

I helped my sister-in-law purchase a HR-V here. The staff made the process easy for my sister-in-law. I mainly worked with Stephanie P. and Tara F. on the price. They were both professional, helpful and responsive. I wouldn't hesitate to recommend this dealership to my friends and families.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Poor Service

by ashwin on 07/08/2017

First time in my last 5 years experience with Folsom Lake Honda Service dpt, the worst service experience I ever got from cashier Brandie, not happy at all....... it's sad...... would have given no stars for the cashier but had to choose at least 1 star to submit my review.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Good Buying Experience

by Antonino on 06/28/2017

We are in search for a good deal last week and talked over the phone with Henry (Sales representative). Invited us to see their inventory and the good experience began....went through with the usual process and it was quick..... Henry got us what we wanted and the guys from finance helped wrapped the deal and next thing you know we are driving home with our new 2017 Honda Accord. (Henry even help us set up our lock and phone system in the car) . All thumbs up for you guys especially Henry. Thank you.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

BEST SERVICE

by Jessi on 05/15/2017

When i went in to look at cars Ben Henry showed me exactly what i wanted. Not only did Ben help me pick out a new car but he helped get a great deal on it. I can now say that Folsom Lake Honda is a great place to shop for a new car. Thank you Ben and other staff :)

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Excellent Customer Service

by The_King_Family on 04/25/2017

My wife and I recently needed to upgrade our family vehicle for a growing family (and because our current family vehicle was really old). We hauled all three kids (8, 4, and 4 months - all girls) to the Folsom Lake Honda after checking out a few dealerships online. What a great experience! They were very understanding of the girls and did everything they could to make us comfortable during the waits that happen when buying a vehicle. They were more than fair on the trade-in and really worked with us to get us into just the right vehicle at a price we could afford. Our Sales Consultant, Ben Henry (Little Ben), was great and never pushy or trying to up-sell us. We ended up with Ben (Big Ben) for our Finance Manager and he was very honest about the offers given at closing, discussed the reasoning and laid out all the options very nicely. We declined a couple and signed up for the maintenance plan. The Sales Manager takes the cake though...Mike was absolutely awesome during the negotiation process and even handled the ribbing and stubbornness of my wife with ease. Super cool guy to work with. All in all we were very pleased with our experience. So much so that I went back the next day and traded in my truck for a new car!!! Well done guys.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Awesome Car Buying Experience

by mlambert3 on 08/15/2016

I went to Autonation, Elk Grove and Folsom Lake Honda this week and I was treated with respect and courtesy at FL Honda. I will only send my referrals there!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Very pleasant experience

by timur1 on 12/26/2014

I was in contact with Cherie Anderson over email who was very prompt and courteous. She was even more pleasant to deal with in person when we got to the dealership to test drive the new Civic. We then met with Cameron Perry who made financing a pain-free process. I am a very happy customer and I will definitely refer my friends and family here for the amazing customer service!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Excellent customer service !

by micduff on 01/25/2014

After attempting to buy a car at our local dealership and not feeling like they were very interested in selling us a car I researched edmunds.com. Found the car I was looking for and was quoted an internet price that I thought was too cheap and had to be a scam. I was contacted by Folsom lake honda and drove almost 2 hours in hopes of them really having the car and honoring the edmunds price. So worth the drive - they stood by everything they promised and more ! No bait and switch just a pleasant experience with no hidden agenda. Beautiful dealership with a sales team who is willing to go the extra mile to make sure you are satisfied with your buying experience. If you are looking for a Honda this is the dealership to shop !

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Excellent Purchase Experience

by John_and_Linda on 08/26/2013

After being low balled on our trade in by another dealer we called Don P. to see if FLH could give us a better offer. Not only did they give us a better offer on our trade in they even gave us a better price under the Costco Auto Program. Don and Clay "Action" J. were great to work with and genuinely appreciated the opportunity to do business with us. We are delighted with our experience and highly recommend this dealership to others.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Treated With Uncharacteristic Respect

by jillberni on 11/14/2012

At Last, a Dealership that really "gets it". Having been a Professional Realtor in the Folsom Lake Area for over 30 years, I really appreciate attentiveness, common courtesy, and product knowledge. In other words:attitude, attitude, attitude! They not only understand the importance of treating people as they would themselves like to be treated, but they excel at being great "Matchmakers". Finally, a place where a women by herself can feel empowered, with all the advantages a Honda store stocked with genuine professional people can offer...and where a woman can feel confident that she will surely drive out with exactly what she wanted, for what she wanted to pay. To be sure, I will not hesitate to recommend Folsom Lake Honda to friends, colleagues, and all 3 generations of my "Honda buying" family

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Nise to see honest mechanics

by johnnyl3 on 08/28/2012

Brought my Odyssey in for brakes. They told me the brakes had plenty of wear left on them. They could have easily told me they needed to be done, but were very honest. I had them put new ones on anyway because Les Schwab did them six months ago and they feel like crap! It just dont pay to get cheap brakes! The previous Honda brakes lasted four years. Les Schwab brakes lasted six months. Ill pay extra to get the job done with quality parts...

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Awesome dealer!!!

by johnnyl3 on 08/27/2012

Bought my 2012 Civic today. Sales team (Greg) was exceptional. Finance dept was fast and efficient with no hard sell on add -ons I didn't need. The best car buying experience I have ever had. A well run and professional family owned business. Was a real pleasure doing business there!!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

sales Rating

Love the One Stop Honda Shop

by civicsi4me on 07/27/2011

I wanted to share my second excellent experience with Folsom Lake Honda; I am so excited with my new 2011 Honda Civic SI I cannot thank them enough! My first Civic was bought at FLH in 2009 and I was able to trade it in, get my new Civic, and because of the excellent customer service I received, my payment was lowered by $85.00 a month!! So I THANK YOU FOLOM LAKE HONDA for getting me my dream car! P.S. By the way... ... I named my care Trixie (same name as Speed Racer's girlfriend!) :) Love these guys!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Poor customer service, and negotiations

by elburrito82 on 07/22/2011

I gave them a fair offer on the car, and fair offer on my trade in. They kept the value at MSRP + accessories I didn't want, and offered 3,000 less than what my trade-in was worth. I thought we could negotiate and find a common ground, but I was wrong. I kept trying to get them to talk about the price of the car and the price of the trade in, but all they wanted to talk about was the monthly payment and push me out to a 7 year loan even though I expressed REPEATEDLY that I will not go beyond a 5 year. After hours of this they never went down on the car and never increased what they would offer me on my trade-in claiming they were a "no-hassle" dealer... I hate being treated like an idiot. I understand that a dealer needs to make money, but if you have to lie to your customers to make money then you're not going to be in business very long. In the end I was introduced to the owner who was noticeably upset that I wasn't going to let him rip me off so he quickly said, "Ok, good luck, bye". After he left the manager and salesman tried to convince me what a nice guy he was. Yeah, I'm sure he's real nice... This is the 2nd time I've been treated like garbage there. I will not be going back.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

1 Comments

sales Rating

Bait and Switch

by john2260 on 05/01/2011

To facilitate purchase we and the dealer agreed on a price over the phone, Dealer agreed with trade-in value and so we had a oral agreement over phone. When we got to the store to what we thought was just to sign papers, the manager changed the pricing. So we walked out. We WASTED an entire day on these folks, will never visit this store again and will not recommend them to anyone

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

1 Comments

service Rating

Backed my car into something and not even sorry

by folsomservice on 09/27/2009

Clearly the mechanics at this dealer don't care that they are taking care of the item which costs you the second most money only behind a mortgage! They treat your car as if you are at the local Bob's garage who helps your 1981 Blazer to pass smog only long enough for you to get the certificate! Someone needs to pull these mechanics in for some hard core customer service training, and let them know that in this economy, there are MANY other qualified mechanics who would gladly take their jobs! The people you speak with at the front are good, except they don't take ownership of damage, but the mechanics actually doing the work (the important part) clearly don't care. A business is only as stong as their weakest employee and apparently I got the weakest employee at Folsom Lake Honda working on my car. Go into this knowing that I am the nicest person you will meet until you piss me off! First took my 08 Accord in for multiple warranty items, they agreed to repair all items except leather damage stating that it was caused by an outside source. I guess in the new Accords, you can't sit in them if you have buttons on your clothes as they cause leather damage, rediculous, but I figued this is a design issue and I would take it up with Honda, not the dealer, I didn't even make it an issue. Made an appt. and took the car in for the repairs, they were not able to complete them all as one part was on back order and one was ordered incorrectly, no big deal completely understandable and a non issue. After the repairs, got into my car and noticed that clearly there was not paper put on the floor as there was black all over the tan floor mats I had just cleaned the day before, although very frustrating, I didn't say anything, I am not one for confruntation and so far so good with the service otherwise. A few days later, I went to go somewhere at night and noticed none of my interior overhead lights worked, one of the warranty items was door seals so I figued maybe something got disconnected, let me tell you not fun to buckle in an infant in pitch black. Called the next day and they said to bring it by and they would take a look. Then was washing the car and noticed a quarter inch scrape in the door frame, must have been from working with the door seals, looks like a screwdriver or other tool slipped to leave the mark, you think they would at least put a dot of paint on to correct it, nope. So now we are on issue 3, grease, lights and scrape on door frame. Slowly a generally grounded person is getting frustrated. Took the car in for the light issue, they said they will take a look and the part initially ordered incorrect had come in so they would fix that too, sounded great. After repairs, got into my car to find ...you got it, dirty floor mat and black marks on the door frame, with two kids, there are always wipes in the car so I cleaned the door frame dabbed the mat the best I could and on my way... again didn't bother to make it an issue. That evening, heading to the park with the kids, the light caught the rear bumper just right and WHAT THE....there are two gouges on the bumber and a imprint of a half circle right above the tail pipe these are not small scrapes this is chunks and an imprint in the bumper! Clearly my car was backed into something, I immediatly loose control for a split second as my kids are in ear shot other wise all the windows in the neighborhood would have rattled. Seriously... I take my car in to a dealership of all places and they damage it and don't even have the decency to let me know and have a plan to repair it. I called my contact and left a message right away. I am the first to admit that I am very anal about my cars, always have been I pay a lot of money for them and feel they should be well taken care of, so of course I am very upset and tense the rest of the night. My contact called in the morning and I took it by, he looked at it for a while then went inside, he came back an

Recommend this dealer? No

sales Rating

absolutely the best car buying experience ever!

by jackiemm on 07/03/2009

I shopped around at different auto dealerships like I usually do. I never have felt like a place I've bought from in the past gave me a good enough experience to ever go back, so I never do. After going to a few I decided to go over to Folsom Lake Honda. I immediately noticed that this dealership is different, and in a good way, I was treated with respect from the moment I arrived by the salesman, staff, and even the owner. They were very helpful in answering all of my questions, they worked with me on the financing and took the time with me to go over all the numbers, and they gave me a fair price for my trade-in - which, by the way, none of the other dealerships were willing to do. These guys were on the ball and I was able to drive away in my new Honda Civic within hours! And this car is wonderful! I don't believe I will ever go to a different dealership again! Folsom Lake Honda was the best car buying experience I've ever had. I'm finally happy with the entire process and highly recommend Folsom Lake Honda to everyone!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Don't Go Here!

by jmicklas on 06/13/2009

I went to Folsom Lake Honda to buy my first car, a Honda Fit. Our salesperson Greg, was great but the person we dealt with for the loan, and the person who we agreed to with a price were not very knowledgeable. The guy who was helping us with our loan did not know what some of the charges were, and was very rude to me when I called to verify that he had received my fax the next day with my insurance information (they would not let me take my car home that night, saying that my insurance did not cover a new car; it did). Also, when I was reviewing the loan, they tried to get me to rush though it. Why? Because apparently they had made the loan for a different price then we had agreed upon. If you do go here, I would take my time and double check all the numbers. They will add in extra costs that you did not agree to, and then tell you that you need it (I do not need $500 mud flaps). Also, they do not like to be questioned. Whenever I would ask about something, they would tell me that I didn't need to worry about that. Also, they do not carry stick shifts, if that is what you are looking for.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Still Don't Go Here!

by jmicklas on 06/13/2009

I bought my Honda Fit from this dealership, and also bought LoJack. I took my car in to have the LoJack installed; I figured my experience with this dealership couldn't get any worse (you can read my dealership review). I was wrong. I dropped my car off for its at 8 am appointment, and got a call about 2:20 pm saying that they had made a mistake and would not be able to install LoJack on my car today after all. Mike (the service man whom I had been dealing with) said he would call me back in 30-40 minutes to tell me when I could reschedule. I never got a call back. I ended up calling him at 3:50 and leaving him a message. He still didn't call me back. I ended up calling the front desk and finding out that nothing had been done with my car, and to come down and pick it up. I went to pick up my car, and Mike wouldn't even help me; somebody else had to come and assist me. They still have not called me back to make an appointment. Once LoJack is installed, I am never going back to this dealership again.

Recommend this dealer? No

1 Comments

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