North Bay Nissan

Today 8:30 AM — 8:00 PM
Open Now
Sunday
10:00 AM — 6:00 PM
Monday
8:30 AM — 8:00 PM
Tuesday
8:30 AM — 8:00 PM
Wednesday
8:30 AM — 8:00 PM
Thursday
8:30 AM — 8:00 PM
Friday
8:30 AM — 8:00 PM
Saturday
9:00 AM — 7:00 PM
Open Now

Customer Reviews of North Bay Nissan

3.7
Overall Rating
(9)
Recommend: Yes (2) No (1)
Write a review: Sales | Service
sales Rating

Genuine Sales Experience

by Happy1ne on 05/29/2016

Gaby, I must say, was the best! My family is happy to have had her as a sales rep.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

9 Reviews
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sales Rating

Cancellation of Unexplained Charges

by Ligaya59 on 06/19/2017

This dealership was so eager and prompt in following up and responding to my questions. After the sale, I noticed a $895 gap waiver added on the loan which I was not fully aware of. I contacted the agent to cancel this transaction, Guy Crosbie, on several occasions and even the General Manager B. Hannah since May 31st and have not received any response to date about the cancellation. Very poor customer service.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

sales Rating

Genuine Sales Experience

by Happy1ne on 05/29/2016

Gaby, I must say, was the best! My family is happy to have had her as a sales rep.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Service

by AleDereanna on 12/13/2015

I had such a great experience! Victor Maldanado is such a great down to earth salesman. He got me a great deal on my new 2015 Nissan Versa Note.He was very honest and straight forward and got me in my new car asap! I also had a great experience with Maria Valez, she was very helpful and accomodating to me on the phone,as well as in person. Thank you so much to the NorthBayNissanTeam!!! You all totally rock!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

New LEAF purchase

by Lariay on 05/29/2015

This was our first new car buying experience, and we were pleasantly surprised at how smoothly things went dealing with Hans! It only took an hour or so for all the paperwork to be completed and the entire process was pain and stress free.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

The BEST car buying experience I've ever had!

by Lorragene on 12/16/2014

Hans Bigall assisted me and was awesome! I was really not happy about having to go and buy a new car. I'm extremely happy I decided to go back to Northbay Nissan because this time was even better than the last. I'm looking forward to dealing with them once again for service of my new car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Northbay Nissan - Satisfied Customer

by asforeverfan on 10/30/2014

I am very pleased with the service and professionalism of North Bay Nissan in Petaluma. The salesman Randy Trujillo definitely knew what I was looking for and I would definitely recommend him and this dealership to anyone. New or Used - huge inventoty as well.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

North Bay Nissan - Best Dealership

by jennajoy on 06/30/2012

I was very pleased with my experience at Northbay Nissan. I was looking for a car within in my price range and Randy Trujillo made it easy and painless. He is very knowledgeable and I recommend him and this dealership by far the best one I have been to

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Four Purchases Made Here

by specvdriver on 03/20/2009

We have made 2 new car purchases and 2 "previously owned" cars here since 1998. It has always been an easy experience and we have had the same sales representative, Guy Crosbie, each time. We always research the prices first, comparative shop, then discuss over the phone or email and get the deal done without wasting each others time. They have always managed to beat the competition.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

proceed with caution

by mikest3 on 03/25/2008

The dealership gave me an out-the-door price over the phone, then reneged on it hours later when I was at the dealership, adding an extra fee. I could have walked away, but I really wanted the car. At first they had said they would accept a cashier's check (and why not), but then they insisted on having funds wired in. They did a horrible job of preparing the car, even though they had a day and a half notice. When I arrived for final pickup 1) the smudges and glue marks I had pointed out the day previous were still there 2) the gas tank was still empty 3) one of the fobs didn't work, and they had no one around to figure out why (it turned out later it was a key for a different car and they had to fedex me the correct one) 4) they did not drill and mount the front license plate bracket, telling me I could have it done elsewhere. The sales manager was quite unfriendly to me, never even acknowledging my presence, even though I was buying a new car for cash. If you are going to deal with this dealership, insist on seeing the car fully prepped before handing over any money, and go through the new car checklist item by item.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

2 Comments

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