Newport Lexus

Today 9:00 AM - 7:00 PM*
*At this time store hours may vary.
Sunday
10:00 AM - 6:00 PM
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Newport Lexus

4.9
Overall Rating
4.92 out of 5 stars(26)
Recommend: Yes (26) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

So easy and got a great deal

by Cheryl W on 02/04/2021

Nasser is a professional. He is patient and most of all not pushy. Very smooth process and they kept their word throughout the experience. Very happy with my new wheels.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
142 Reviews
Sort by:
5 out of 5 starsservice Rating

Joey!

by Kevin on 08/08/2021

Joey is the best. We travel from Pasadena to Newport when our maintenance is due instead of Glendale which would save us 90 minutes in commute time. We know we will be taken care of.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great Service!

by NancyVZ on 06/04/2021

Kevin Nessl provided outstanding service, he went out of his way to ensure I was satisfied with my car's service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great Setvice

by Mary Lou Stephan on 04/14/2021

Honestly, Lexus of Newport has the best service from the minute you drive up for service until you leave.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great dealer! Great price ! Great quality! Great service! I like them a lot

by Lily Flower on 04/10/2021

On Christmas Eve 2013, I was inadvertently passed by a Lexus dealer in Newport Beach. I just want to walk in and take a look because this will be my next choice, but I don't want to buy it right away. But the sales manager showed me a new SUV that day. The color and model of the whole package are exactly what I need from the inside to the outside. The manager gave me the best price before Christmas, which surpassed the domestic work I had done before, and was even lower than all the dealers I had consulted before, including Monte in Vally. ) Longo Toyota (Longo Toyota). It prompted me to immediately decide to buy it. Life is really short. If your ability is limited, why not do it? All the good things are not to be missed. That night, I went through all the formalities and then drove my new car. The manager sent someone to drive my old car to follow me home. This is the only experience in my life to buy the most satisfactory car at the fastest speed. Thank you very much Newport Lexus distributor 🙏🙏🙏. For the next seven and a half years, I carried out all the car maintenance in this dealership and never left. You know that I am satisfied with the services and prices provided by this dealership... Almost all Alberto Lara has always received his thoughtful consideration, advice and attention. He is great. This has made me his loyal customer for many years and gained my trust... I like Newport Beach Lexus dealer very much, the best price, the best 5-star service quality... I also recommend it to many of my friends for buying car over there. I said that they are the best. It has been proved by specific my examples. Once I needed to change two tires. I first inquired at Newport Luxes, then at Costco, and then at Costa Mesa Allen Tire Company. Finally, the price given by Newport Luxes is the best. At the same time, the quality of service they give is waiting for the environment, etc. I told many friends, they couldn't believe it...

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Excellent: Albert Lara, March 15, 2021

by Han on 03/20/2021

Albert was courteous & professional from start to finish, addressed the problems & fixed them. Excellent experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Go for Joey!

by Lucky Jim on 03/19/2021

Joey Wilchek just supervised the 100,000 mile service on my RX350. He checked it over before I drove it away after buying it eleven years ago. He's been my go-to guy ever since.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

best service

by Robert Miller on 03/19/2021

Joey Wilchek is the best service person I have ever worked with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Newport Lexus Service

by Bob on 03/10/2021

Have bought a few cars here, and have ALWAYS had them serviced here as well. Always feel treated like a king, and Joey, in particular, is THE best service writer I've ever had the pleasure of dealing with. A true pro. Never let this guy go.. He knows me, and knows my car and it's history extremely well. I realize I'm spending more money coming to a dealer for service, but convenience, professionalism, and piece of mind is worth every penny to me... Keep up the great work!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

So easy and got a great deal

by Cheryl W on 02/04/2021

Nasser is a professional. He is patient and most of all not pushy. Very smooth process and they kept their word throughout the experience. Very happy with my new wheels.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

great service !!!!

by Abraham on 01/27/2021

As always great service!!!. Kaitlyn was very helpful and professional. Car maintenance was done in few hours and picked it up washed and good to go.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great buying experience

by JB on 12/05/2020

I worked with Gary to find a certified pre-owned Lexus and he was super helpful, responsive, and kept giving us status reports so we knew he hadn't forgotten about what we were looking for to come in.. He has been very helpful even after the sale when i've gone back for help figuring out some of the car's features. Would definitely recommend him without hesitation!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

10

by Tom Cummings on 11/21/2020

Joey Wilcek has been taking care of my cars for over 10 years and does an outstanding job every time. Joey gets a 10 rating. The work on the cars also gets a 10.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Easy, No Hassle Experience

by MC on 11/02/2020

Working with Steve was fantastic. He valued my time, didn’t play negotiation games, and made the whole experience of getting a new car pleasant! I did my research and got a great deal. Very happy and will return.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Outstanding Service and Value

by Lo on 09/30/2020

Thank you Gary and the Newport Lexus team for a first-rate buying experience all around. Very happy with both the process and result. Highly recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Service for part replacement

by Service Department on 09/22/2020

Excellent service for replacement of parts under manufacturer's notice letter. Timely, courteous and efficient. Provided alternative loaner car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Best Experience w One Exception

by Piseas on 08/08/2020

I took my RX in for small recall. A few hours later, I got call it was done. Not only was car washed, my gas tank was filled to full. I first thought I was in the wrong car. Nope it was mine. I have never had that happen. Thanks so very much. Service superb. Only negative was my service tech mask was below his nose and near top of mouth. Everyone else wore masks properly. I know it’s a pain. I agree but wearing masks is necessary and worn properly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

SD Service Review

by SD Service Review on 07/27/2020

Timely and accurate service provided with a smile. Thank you.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Service At It's Best

by Jan on 07/15/2020

I don't recall having a bad experience here at Newport Lexus since my first experience in 2008 until now. From the time you drop off your car to pick up, the process was handled by professionals: friendly and courteous. The service guys on the outside are the true stars. My Advisor was professional, knowledgeable, and made sure I got to work and picked up in a timely manner and kept me informed throughout the process. Thank you Kaitlyn!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

RX like new

by MS on 01/06/2020

Joey W has been our go for for every lexus we have owned - regarless of it being just an oil change or something serious - he always helps out by making the process easy. Its really a huge part why we can't leave Lexus and go into another brand.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Service

by Jean on 01/03/2020

Excellent!! Service Rep Joseph Wilcheck was extremely kind and professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

SD SERVICE REVIEW

by SD Service Review on 10/30/2019

Timely and friendly service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership