Manhattan Beach Toyota

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Customer Reviews of Manhattan Beach Toyota

4.3
Overall Rating
(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
sales Rating

Smooth transaction

by ataniya on 04/05/2016

Good deal, I bought what I wanted it. Good price, Hassle free. Professional service and care

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
26 Reviews
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sales Rating

Lease Buyout now under water

by Tabbyjo on 07/24/2016

I bought out my 2012 Toyota Camry lease and I'm not sure why but now my car is under water.. I had a great sales person but they should have work with me so this issue didn't happen.. The value of the car is almost 5000 dollars below what it's worth!!! Sales staff pushed very hard for the buy out of this car, is this why ? Car below value????? Not happy at all.....

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Smooth transaction

by ataniya on 04/05/2016

Good deal, I bought what I wanted it. Good price, Hassle free. Professional service and care

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Toyota Manhattan Beach

by nancyhg on 04/04/2016

The sales agent we had, Spencer, was calm, respectful and not pushy. They listen to you over at Manhattan Beach Toyota and they work with you! Spencer tried his best in any way to help.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great buying experience

by Sienna2016 on 03/30/2016

I purchased my 2016 Toyota Sienna LE through Costco car buying program. Michael from Manhatten Toyota called me and offered a price that was $100 lower than another offer that i had received online. So i arranged to meet with him the next day. Having Michael as my sales rep made the experience great because he walked me through the entire process. Before the test drive, he explained all the features included in the Sienna and the changes made from the 2015 model. Not once did I felt he tried to BS me in something that he wasn't sure about. I appreciate that he provided status of when the car would be ready as I had my toddler son with me. I drove away in the new Sienna in less than 3 hours from the time I walked in. Before driving away, Michael asked if i needed help with anything. So i asked him how to link my phone to the Bluetooth feature of the Sienna. I was thrilled at how smooth and quick the buying process went all thanks to Michael.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Customer service

by Mytroop on 03/30/2016

Great staff! Great pricing! Great customer service! Very knowledgable!! Treated me like family!! It was so great my family bought another car from them a few weeks later!! Best service in down, see Charely Hernandez for all your purchases!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good experience

by jonrenteria on 03/23/2016

The staff members were friendly. Although I had to come back to the dealership, the overall experience was good. They work hard on making sure customers are satisfied.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

COSTCO and MANHATTAN BEACH TOYOTA

by JackCarter on 12/22/2015

Got my 2016 4Runner, exactly as promised, no hassle, amazing price, delivered in time for El Nino. Highly recommend the COSTCO/Manhattan Beach combination. Micah Johnson excelled in Internet Sales dept.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Willy R. is the best service manager at Manhattan Beach Dealership!!

by ampersand7 on 09/16/2014

I have had all my vehicles serviced with Willy R. for many years. I purchased my first second hand car in 2004, a car I still have today. Willy R. has always done an outstanding job for me, my cars, in my household. I had made the rounds with the other service people, in the last 10 years and Willy R. stands high above all the rest! Willy consistently gets me the best deals using the company's own coupons. Willy R. gives me outstanding customer service, he always delivers the best work, is always friendly. I don't like to deal with any other service manager at Manhattan Beach Toyota Dealership. I may take my business elsewhere if he ever leaves.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bait and Switch [non-permissible content removed]

by anna40 on 01/01/2014

Do NOT go to this Toyota. Just went in to get a 2014 Highlander. The salesman, Eric, promised to give us $2700 off a car we could get sent to the lot. Then he offered us a great deal to take a higher model car on the lot. We happily agreed, started filling out the paper work, then Eric comes back and says he can no longer do that deal, and added $1500 onto the price. We were upset, but agreed to go up $800. He said no. Then we said ok, we'll just go with your first offer for $2700 off one that you need to bring to the lot, and he said, nope that's no longer available. We walked out. It's a bait and switch game that was so schiesty it was sickening. They represent the epitome of all things negative about car salesmen. We headed to South Bay Toyota in Gardena, found the exact same higher end model and told them the deal we originally were offered and if they could match it we would buy the car. No problem deal done. With so many Toyota Dealerships in Los Angeles, don't waste your time at Manhattan Beach Toyota. They are horrible!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

This is what buying a new car should be like

by bren_lvn on 08/07/2013

Test drive went great, we liked the Camry SE but needed a day to think it over. The head of sales sat with us and made their best & final offer, which we reluctantly turned down to allow ourselves the cooling off period. They were absolutely fine with that, and I very much appreciated the low-key sales pitch and their graciousness in allowing us to think it over -- which we did for exactly twelve hours, returning to close the deal and drive away with the SE the next day. Major props to manager Noel, our phenomenally-well-informed salesman Dana, low-pressure John and finance-guy Nate. This was my first new car purchase, and these folks seem really clear on the importance of building goodwill over the long term. (We were VERY happy with the numbers, ymmv.) Here's what we didn't get: Bait and switch, pressure to buy above our means, someone crowding our space while we wandered the lot, deceptions and hidden costs at signing, smarminess of any kind; Free popcorn and a pet adoption event (?) were as rough as it got. Two years of free maintenance, seven years of car washes, business cards with cell numbers that actually answer in the off-hours. I've always been against buying new, but we came to Toyota after three years of repair hell with a Saab. A new Camry puts the maintenance question out of mind for the next decade -- I like that! And the ride is great.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

STRESS FREE Thanks to Gabe

by rs2mil13 on 07/28/2013

Manhattan Beach Toyota, internet sales team go the extra mile; purchase experience was stress free thanks to Gabe. This is our third family Toyota purchase, two purchased at MB Toyota, within last decade. I decided to visit two other dealerships and experiences were terrible. 1st dealership was not to happy that i had my own financing...left me on sales floor alone. 2nd dealership did not have Camry and pushed to purchase Nissan Altima. Due to my busy schedule, Initial MB contact was via internet and was given prompt attention. Pressure was never an issue, and always received quick responses, via text and email. Within several months, I finally was able to decide and contacted sales team. The sales rep was not avail, however; a team member Mr. L. advised he would assist in absence. Detailed desc.l of vehicle needed was given and he worked with me to check inventory. Online link was sent as well with Camry specs. I advised i would review and contact when ready to purchase. At that time Mr. L. advised Gabe would contact me to proceed, when ready. I contacted Gabe and discussed necessary docs and process. After speaking with Gabe, My visit to MB Toyota was very comfortable, Floor sales associate approached and paged Gabe, to meet with me. Gabe was very patient and did not turn away any of my suggestions and or questions. He was able to provide suggestions and options to help me decide and stay with in my Budget. Next was Finance, Miss Sarah was thorough and was able to work with me to update my contract due to insurance coverage. I am excited to see if Service is just as great as sales, to rate MB toyota the best So. Bay. dealer!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

False Sales Pitch

by 310losangeles on 06/13/2013

Don't buy from here at all. We were given a price for a car, when we got to the finance department, we were told that our payment was higher because of where we live. The sales person knew exactly where we lived and told us that the price quote was it. I was also told that my insurance company wouldn't cover GAP insurance and I was convinced to buy it. I later called my insurance and they said they do cover and that dealers know that. I was advised to return to the dealer and ask for a refund, Manhattan Beach Toyota refused me that. I told him that he lied to me about GAP insurance and he said"I don't remember". They are very dishonest and crooked at that dealer. Save yourself the pain and shop elsewhere. Bad Customer Service.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Worst Dealer Ever

by 310losangeles on 06/13/2013

Never go to this dealer for anything. They are [non-permissible content removed]. This includes the managers. This place refuses to give me paperwork for an attempted repair by their service technician. First they said I wasn't there, then they said I was there late and they couldn't work on my car. What a coincidence they claim that they "delete" all appointments the next day. I asked their customer relations manager for assistance and the paper work. She came back with, "you came in too late for any attempt at repair". I asked her to check their cameras to see I was there at 2:20pm. I never heard from her again. They are all [non-permissible content removed] all the managers. Don't even ask any of their service employees to be honest, they'll tell you "I can't , my boss won't let me". Avoid this place completely!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

bad group at mb toyota

by cardreamer3 on 01/15/2013

Hello, i have delt with mb toyota since 2009 and i stoppped donign so recently, the internet dept and the mgr there are sneak bad car guys, bait and switch etc, they give you an internet price and then when you get there it all changes, i reported them to the bbb and they are investigating next month, Brad i think is the mgr or something there, hes like a 15 year old that doesnt know what hes doing, and i ahd two sales reps, both were stuck up, dont go to mb toyota internet dept if you want a good deal!!! go to dch gardena where i bought and there great! thanks mt

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Bate and Switch

by brown30 on 12/20/2012

We had a terrible experience with this dealer. We told them that we had a trade in and wanted to purchase a new car. They asked us to come down to inspect the used car for the estimate. They gave us a figure for the used car and the new car. A couple of days later we came to finalize the deal. They changed their minds about the used car's value (offering much less than prior number) claiming they had not fully inspected the used car the first time. Head of sales was arrogant and frankly insulting.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Blindsided

by celtub on 03/05/2012

Part Two: Manhatten BeachToyota instructed me to go to the DMV to have the Title changed reflecting our Dissolved Trust. Went to DMV - said transaction could not be processed without the original Title, so the dealership misinformed me. Called immediately after the sale 3 different times to speak to the owner. Was "promised" he would call back. Instead over the next 8 days, I received 2 calls from sales, 1 from "Customer Relations" who very unpleasantly said the owner "was in a meeting" and would call back. Instead, 2 days later a call from ? dept., who said the owner had been "out of town"... Interesting. And this is acceptable Customer Service?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Gabe Romero is the greatest

by julesatedmunds on 02/02/2012

Gabe Romero is the greatest - never once did he adopt a "high pressure sales approach". I can work with high pressure salesmen , but my wife hates the car buying experience! If we had encountered any high pressure we would have left the dealership. Gabe told us about the car we were interested in (a Prius V 5 with AT package). His colleague (Bill Leyva) took us for a test drive later and was also very helpful. We decided to buy after the test drive and told Gabe that we would not have the finances until end of January (we first went into the dealership in mid-December.) We wanted a particular car - Blizzard Pearl with Bisque interior - Gabe said he would track one down and get it for us. He did. He called on Saturday 28th January to let me know he had the car. We went into sign the paperwork on Sunday - here we met Gabe who showed us the car - it was gorgeous and had everything we wanted. Then we met the Finance Manager (Steve Choi) - this proved to be more like the car buying experience of earlier years - some high pressure, but not too much. Steve was an amiable person who explained the various packages that MB Toyota could offer. We declined the paint protection package, the alarm system, Lojack, and Titanium Plus (windshield, wheels, tires). We accepted Platinum Plus Warranty (as the car is so complicated (high tech.) I could not believe that something expensive would not go wrong in 8 years) and Prepaid Maintenance for 5 years as even Toyota's need maintenance! My wife and I have owned six Toyotas, and I worked for Toyota (at Torrance HQ) - so we are biased - we think Toyota makes the best cars for the general public and also that Manhattan Beach Toyota was the best dealership we have bought a new car from. I would recommend our experience to all our friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Get back to basics of Customer Service

by scooterbug19 on 12/27/2011

Could it be that in a highly competitive market, with a multitude of businesses vying for the customer's attention and dollars, that a car dealership actually has a frontline person who delivers horrible customer service at the onset, ensuring that NO transaction could ever occur??? We got a TrueCar quote from this dealership, followed up on it, and got a Fleet Manager who sounded extremely impatient and condescending on the phone, treating a prospective buyer like an imbecile, and making ZERO effort to try to work around customer queries. Apparently, this salesperson is unfamiliar with Customer Service 101: treat the client with respect, build goodwill and equity into the dealer name. I'll tell all my friends to stay away from this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Extremely dodgy and unprofessional

by rockurchin on 12/21/2011

No car, several hours and 1 credit check wasted. After running our credit checks dealer couldn't actually find car I drove a day previously and that he claimed he was taking stickers off when we called to accept the price. Then tried to give us a different color we didn't ask for as that's what the manager had written up for us, apparently by mistake. He then dragged us round a cold dark lot trying to find a car, then claimed he couldn't just go find car and drive it up front as his licence was suspended and he'd cried to his manager to not get fired just before Christmas! He then admitted to driving illegally when called out for previous claims he was picking his family up when we called earlier in the day. Then he tried to make us take a cheaper car we didn't want because he couldn't find our car. Oh, all this after running numbers on different and higher quote than one agreed to, with unwanted alarm thrown in too..but the other dealer did that too so I assume that is part of the Toyota training. After wasting several hours of our time we had to walk away. Shockingly bad service and extremely unprofessional all round. Even if they could eventually find the car at the price agreed I would not give these people my money now.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

HORRIBLE EXPERIENCE...DO NOT GO!!

by lisaet on 11/05/2011

I took my mother to John Elway Toyota in Manhattan Beach to buy her a new car. My mother is a sweet, tiny, 83 year old widow on a LIMITED budget. We found her car, her color and her price. First, after one hour, they tried to tell us they no longer had her car in the color she wanted. Then, after sitting around for 2 hours, we get to the finance manager and he tells us the deal is not the deal they ORALLY CONTRACTED to with us. They fought my poor senior citizen mother over $500...which was THEIR mistake. The customer is NOT always right at this dealership. Make sure you are ready for the "bait and switch'" if you patronize this dealership. IT WAS OFFENSIVE THAT THE TRIED TO TAKE ADVANTAGE OF A WIDOW!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Thanks for the great service

by stacyisok on 10/25/2011

I would like to say that this was truly a wonderful buying experience. I needed to purchase a vehicle for my daughter, as she is getting ready to go to school and decided to go to my local Toyota store. I was very pleased with the service and also the professionalism that I was given by Ismail and his Manager Brad Sperber. The two of them made it a wonderful experience and I will defiantly recommend Manhattan Beach Toyota to my friends. Thanks for the great service and keep it up.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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