Airport Marina Ford

Today 9:00 AM - 10:00 PM
Closed Now
Sunday
10:00 AM - 09:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
9:00 AM - 10:00 PM

Customer Reviews of Airport Marina Ford

4.8
Overall Rating
(12)
Recommend: Yes (12) No (0)
Write a review: Sales | Service
sales Rating

As easy as it gets. Ask for McKinley, he's the man!

by Jonnyow on 12/08/2016

You know the bad rap car dealers get? Well Patrick McKinley shatters those preconceptions. Do yourself a favor and pay him a visit, you can thank me later

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
25 Reviews
Sort by:
service Rating

All Smiles

by CodyPerryL on 12/04/2017

Everyone was smiling. This was an experience unlike any I have ever had at a dealership. Never thought I’d be excited to get my car serviced.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Repair

by Mchristie1 on 11/14/2017

Great service once it was finally discovered that the part was the same replaced 7 months earlier, therefore it was under warranty.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thanks Junior...great customer service.

by saint9dcs on 09/12/2017

I went in with some recalls and lots of anxiety and all was handled professionally and quick. Junior, the service supervisor was fantastic. He helped me through an extremely delicate and frustrating situation. Because of him I will be telling my friends and family to go to Airport Marina and ask for him FIRST! Thank you.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Mrs.

by jvpalacios on 08/16/2017

I was a long time customer of Airport Marina Ford. I left because I felt they had lost the excellent customer service I had been used too. For 5+ years I went to another mechanic who gave me that service. I didn't want to leave my current mechanic because he has taken good care of our cars (husband & mine), but when my car engine stop working and after searching all over the state for car's parts (due to the fact Ford stop making this specific car model), I was force to return to Airport Marina Ford because they assured me they could repair my car. I took the chance and to my surprise everything had changed for the better. The management team lead by Leonard and staff (Daniel Gracia) and of course, the mechanics provided excellent care and service! Thank you Airport Marina Ford for taking great care of us!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Review

by HCHCHCHC on 08/12/2017

Had a good experience Thursday. My automobile was repaired in a timely manner . Thank you very much.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent

by Clarissa52 on 08/01/2017

Service was quick. People were professional and friendly. Area and bathroom clean. Even had free coffee and donuts. I love my Edge

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Experience

by iedotson on 07/25/2017

I brought my vehicle in for the 90,000 mile tuneup. In addition to providing the tuneup, my service advisor, Jody Freund, went the extra mile and informed me of the other maintenance I would need for the car. What impressed me is how great my car was running after your service. Since my car is a 2011 model, I was considering other service providers. However, the professionalism, quality care and great customer service has caused me to take my car to a Ford dealership whenever I need service. Thanks for allowing me to comment on your service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ford Fiesta ST: 7200 mile service

by ChildishG on 01/10/2017

Fast, efficient. Jimmy did a wonderful job getting me out within an hour.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

As easy as it gets. Ask for McKinley, he's the man!

by Jonnyow on 12/08/2016

You know the bad rap car dealers get? Well Patrick McKinley shatters those preconceptions. Do yourself a favor and pay him a visit, you can thank me later

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Airport Marina Ford

by HybridD on 12/04/2016

I had the best experience. Elyeana was a pleasure to work with and a great support when I got in an accident after buying the car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Ask for Eleanya (Mr. E) - No BS Salesman

by mside82 on 12/02/2016

I had back and forth communication via email with Eleanya regarding the Escape. He was able to quote me digitally and sweetened the deal so much that other Ford dealerships told me they couldn't match that price. I went in for a test drive and Mr. E was friendly yet direct and to the point - No BS. Which I really appreciated. Everyone at the dealership was friendly and accommodating. I highly recommend if you're looking for a Ford!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Alberto sanchez

by Alberto77 on 09/25/2016

Sellers are very nice,answered all questions, and best if all they gave me an experiance to use a brand new car

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Review of recent service

by Lloyd2742 on 06/14/2015

The team was very responsive and made the service trip fast and easy!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

by marcg123 on 06/10/2015

I had a wonderful experience at marina Ford, My Service Adviser was fantastic he really set my mind at ease took great care of my vehicale and did everything he said he was going to do right on time

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Tire Replacement

by JYoung1014 on 06/07/2015

Service was completed within a reasonable time. Have been purchasing cars with them over a decade and have always been treated fairly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

best service ever!!! :-)

by claudia0411 on 06/02/2015

It was quick and best service by far. I use to take my old ford mustang to another oil change shop but never again.. from the mechanics to the receptionist.. Thats the only place I will be going from now on...

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ford Edge Lease

by CWG3571 on 06/02/2015

I went to the dealership intending to determine the buyout price for my 2012 Edge. The lease expires in June. I had already arranged financing through my credit union. The car had very low mileage and given me no problems. I was not interested in a new car. "Mr E" patiently worked with me to demonstrate that it would be less expensive in the short & long run to lease a new Edge. I finally agreed. He and other staff handled the transaction very efficiently. I had the new Edge within two hours. The service was very professional. My only annoyance was his having to check every aspect of the deal with someone else, leaving me to twiddle my thumbs several times. If someone else was making the decisions, I'd have preferred that that someone be in the room with us.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great dealership!!

by kstatler on 05/26/2015

Mr. E was an incredible resource to answer my questions and showed a sincere interest in me as a customer. Thank you Mr. E!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
service Rating

Service review

by Harmony4699 on 05/25/2015

My experience once again, was very good. And, my Advisor Scott once again was very helpful & honest. I really appreciate his honesty.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

by service11 on 05/20/2015

Service always completed - even when not really sure of problem. Staff listen and due thorough investigation and repair. In my experience service is only as good as employees. In this case, all are excellent from advisers, to cashiers to porters. Thank you,

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Horrible Service

by 2014fordfx on 03/27/2015

They dont even deserve 1 star Horrible experience at Airport Marina Ford. Service Department is incompetent with complete lack of consideration for customers time. I bought my Ford truck from Airport Marina Ford. It has manufacture defects that Marina Ford & Ford Motor Company want to take no responsibility for. Marina Ford blames Ford Motor Company, Ford Motor Company blames dealer, Service tech, says he has to clear it with service manager. Airport Marina Ford nor Ford Motor Company take no consideration to the end user. When they are finally ready to take action they put in you in the cheapest most furthest rental service they can find so they can save every penny. I would tell anyone NOT to buy a car from Airport Marina Ford. I will tell everyone and anyone to never have their car served at Airport Marina Ford. We also have leased a car from Airport Marina Ford , we will never lease a car from Airport Marina Ford. I may never even by another Ford car from Ford Motor Company for their lack of responsibility for a manufacture defect directly from factory

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
about our dealership
Google Map